Calvin Klein, Inc.

Review: Purchased a sweater at [redacted] during Black Friday/Cyber Week sales. Received the package about a week or so later and discovered it was the completely wrong item. The packing slip contained in the box listed the item I purchased and that was on my email receipt, but the item was wrong. I followed the return instructions and repackaged the item with the provided [redacted] label. I called customer service as instructed when the wrong item is sent. I was told to find a [redacted] drop box to return the item and I would be refunded when they receive it. However, I would have to REORDER the correct item myself online that the customer service rep could not just send the correct item out. Plus, when I mentioned that the item was no longer on sale, I was instructed to place the order, then call customer service back AGAIN with the order number, and they would start the process of refunding me the difference, though it could take a week or two for that credit to show up in my account. So in the meantime, I would have paid out more than twice the original cost of the sweater from my bank account (I used [redacted]) to Calvin Klein and I would have to wait around while not only they decided to refund my money, give me a credit on the sale difference AND ship me out the correct item. All of this because THEY made a mistake. Oh yes, they offered me free shipping. Something that was already being offered on the website. I understand that mistakes happen and I was OK waiting on my refund for the returned item, but making your customers jump through hoops for your mistake is the highest form of BAD customer service. In addition, the emails I received back from customer service were poorly constructed form letters about returning rugs and such and not addressing my problem. The item was a Christmas present and unfortunately I had to reorder it from their website because I could not find the item in another retail location. I will not be making another purchase from their website.Desired Settlement: I would like a refund of the original wrong item (still waiting on that thought it was shipped via [redacted] last week) and an apology for the shoddy customer service. I also think they should review their policy for when they make a mistake on an order as opposed to someone exchanging something for size or because they don't like it. And TRAIN YOUR CUSTOMER SERVICE REPS to actually solve people's problems.

Business

Response:

Please accept our sincere apologies for the issue you experienced with your recent [redacted] purchase. We have passed along this information to our Ecomm Customer Service team and they have made three separate attempts to reach you via phone and email without a response: 12-**-14 (left message)12-**-14 (left message) After no response, an email was sent on 12-**-14 We would be happy to address this issue, and look forward to hearing from you. ###-###-####Thank you.Calvin Klein Retail Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In August I purchased (2) pairs of pants through Calvin Klein's website and neither item fit. I put them both in the box with the included return address label and returned them to Calvin Klein 9/*, only to receive a refund for ONE of the two items. Calvin Klein insists that they only received one pair of pants, however BOTH were placed in the same package and shipped back to CK together (as I am sure the weight of the shipment would attest to!). After several phone calls and emails, I am still unable to get my refund (credit back to my credit card). I have not heard from their customer service rep since September [redacted]. The customer service request number was [redacted] for order number [redacted].Desired Settlement: I would like Calvin Klein to issue me a refund for the returned item (pants). Credit card chargeback is acceptable. The original purchase was $65.86, they refunded only $28.07, I am due the remaining $37.79.

Business

Response:

We are sorry to hear that you had an issue with your recent CalvinKlein.com return.We have been notified by our Ecomm Customer Service team that they have reached out to you via email and the issue has been resolved.Thank you for calling this issue to our attention and for allowing us to resolve for you.Regards,Calvin Klein Retail Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, provided I receive the promised credit of $37.79 for order number [redacted].

Sincerely,

Review: I purchased gray casual pants from [redacted] around four months ago. The pants have since ripped at the belt seams. I have tried returning them to [redacted] who have told me to contact Calvin Klein. I have done that through chat and phone number. I keep getting no resolution. Just promised of a call back. I have left numerous voicemails for employees.Desired Settlement: I would either like a new pair of pants be sent to me. Or I would like all of my money to be refunded. My total purchase price is $70

Review: I purchased the Logo Jacquard Capacity shoulder bag last this past weekend. I received a package from CK on [redacted] but it was the wrong item. I called customer service and eventually spoke with a supervisor who told me that I had to re-order the item again myself. She did give me a 25% off coupon code. I went to use the code and it didn't work. I have been trying since [redacted] night to get into contact with this supervisor via email and I have gotten no response. Her name is [redacted]Desired Settlement: What I really want is the correct order sent to me. I would also like a working coupon code for 50% off my next purchase. If we can't make this happen, I'm never purchasing from CK again. It's not worth it having to deal with this customer service, if you can even call it that.

Business

Response:

Dear [redacted]:Please accept our sincere apologies for the unfortunate issue you experienced with your recent calvinklein.com purchase. We did reach out to our ecommerce customer service team and understand, if a return is made, a new order does need to be placed. Our customer service team should have offered to place the order for you, while you were on the phone. We are additionally sorry that the coupon code did not work properly. It is our understanding that a supervisor has since been in touch with you and a return label was sent along with a new discount code. Thank you for allowing us to resolve this issue for you. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Well I am on my 2nd Calvin Klein handbag after one fell apart after getting the first one as anniversary gift on July *, 2015. dealt with customer service they sent me a gift card. So I purchased another handbag along with 2 other items; the handbag is the only thing that is falling apart at the zipper. I contacted the store I purchased it from was told to take it in, I took it in today, found out not only did they NOT have another one like mine but I could've gotten the exact same kind different color was told just pay the difference. they wouldn't do an even trade, didn't offer me anything to fix the problem. It's like they dont want to stand by their products or customers.Desired Settlement: Since the products they sell can't seem to stay in one piece for very long, the customer service especially when I was lied to by the store manager and then get told I'd have to pay the difference for a purse that had the exact same price tag as the one I have, they just had different sale information shouldn't be the customer's problem! Last I checked the customer's make these companies paychecks and we're "supposed to be right" & not get treate like crap by any company but apparently a lot of big companies missed the memos! Oh and for the refund I DON'T WANT ANYMORE GIFT CARDS BECAUSE I WILL NEVER DO BUSINESS WITH CALVIN KLEIN AGAIN

Consumer

Response:

At this time, I have not been contacted by Calvin Klein, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I made a online order #[redacted] from Calvin Klein official website on 3/* during the buy $100 to get free t-shirt promotion and I did pick up my free t-shirt while paying my purchase. Couples days later after that promotion, ck emailed me the free t-shirt was out of stock and just shipped another stuff I paid for except for that free t-shirt. And I called their customer service, the agent couldn't even try anything to make it up. The supervisor just wanna give me 15% off discount for future order and that's it?. But I think that deal is not fair to me because I made the purchase because of that free t-shirt. That's the main reason and just giving me 15% off discount is totally not the same thing with that promotion. That T-shirt cost even $65. I felt frustrated and deceived. If the free t-shirt was out of stock, why would the system let customers pick it up? I am asking for help to see if CK can ship another size with the same value to make it up and hope my case could be concerned and solved. I think my case is not the only one. CK just used the tricky way to make customers buying the regular price stuff.Desired Settlement: I am asking for help to see if CK can ship another size or color t-shirt with the same value to make it up

Business

Response:

We are very sorry you experienced an issue with your recent Calvin Klein Ecomm purchase. We have been notified that our Calvin Klein Ecomm team has reached out to you and they have resolved this issue.Thank you for shopping Calvin Klein. Calvin Klein Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did try to pick up the replacement with the same price today but the customer service don't know what I am talking about. It seems my issue hasn't been solved. Still need help.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our Ecomm Team has attempted to reach the customer on two separate occasions to resolve this issue. (left a voice message and sent an email) The customer has not responded to our contacts. We look forward to resolving this issue, please have the customer contact our Ecomm team at ###-###-#### and ask to speak with a supervisor. Thank you,Calvin Klein Customer Service

Review: I have already filed my complaint about Calvin Klein purse clasp breaking within a year of purchase. (At Winners) I originally sent my comlaint directly to contact email on October **, 2014.(I included pictures as well) I was told on the same day that someone from the handbag department will contact me in 2-3 business days. When I received no answer, I contacted customer service again on October **, 2014. On the [redacted], the customer service agent replied that someone will contact me THAT day. It is now [redacted], and still no emails...

Business

Response:

Please accept our sincere apologies for the delay in handling your issue and thank you for allowing us to resolve this.

Please note that we have been made aware that our handbag team has reached out to you and a replacement handbag is being shipped to you.

If we can be of any further assistance, please feel free to contact our customer service department at ###-###-####.

Calvin Klein Retail Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

As soon as I receive the agreed replacement bag, I will consider the matter resolved.

Sincerely,

Review: Ordered a product online on a sale. Got an email two days later on the due delivery date that order has been cancelled. Contacted chat support and they gave me the option of finding something with a similar style online and gave me a contact number where I can call and place the order and get a price match with the original order/get a refund. After talking to multiple reps for over two hours I was unable to get any resolution over the phone. The chat support ticket number is [redacted] and my order number is [redacted].Desired Settlement: Honor the agreement stated in the chat which would let me get a similar product at the same price as the original order.

Consumer

Response:

At this time, I have not been contacted by Calvin Klein, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered 6 pairs of underwear by phone at [redacted]. I saw the photo of the item and own many pairs of a similar nature. I questioned the person who took my order about the photo, quality, etc and was assured that these were as pictured.

I placed the order.

They arrived and looked nothing like the picture. They had short legs, a seem down the middle from top to back and the gusset was not sown in.

I decided to try them. That meant taking them out of the plastic bag, removing the tag and washing them to remove all the sizing and chemicals as I am allergic to them.

Upon putting them on I noticed that they gathered and bunched up in the rear end and that the unsown gusset also bunched up.

I contacted customer service where I was coldly read the riot act that these could not be removed from the bag, have Tate removed or be washed or worn for ANY reason and if I tried to return them they would be sent back. Good bye. I called and asked for a [redacted] as this is a luxury company and had never experienced such rigid policies.

I explained not only the issues with the garment but the health reasons for washing. She didn't care. Same response. I was stuck with throwing away $60 on luxury underwear with no exceptions made.

I then developed a health problem from wearing these and called once again and got to a very nice [redacted] named [redacted] who after hearing that I had developed a physical health issue from wearing these offered to submit a request to a [redacted]. He said he would call me back this evening but did not, so I called him

He said he was not aware I had spoken to a [redacted] before who said NO and the answer was NO RETURN!

My health issue has reached a point of trying over the counter medications for my irritation in my private parts and may require seeing my gynecologist

I am a long term customer and was treated with total disrespect, rudeness and an uncaring and disinterested attitude.

I was willing to exchange these for something that really was as pictured but after such hideous treatment I'm requesting a full refund. Getting sick from clothing is unacceptable as is rudeness and a policy that never makes exceptions. .Desired Settlement: I am requesting a full refund to my credit card of $60.

Business

Response:

We are sorry you had a poor experience with your recent return. We have been notified that our Calvin Klein Ecomm Customer Service team has reached out to you and you will be credited for the full $60. Thank you for allowing us to resolve this issue.

Calvin Klein Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The writ against Calvin Klein [redacted] A. What occurred is that I used my 20% coupon code to purchase ( order order [redacted] that placed on February * and return march 4 ) calvin grey nylon vest that was extremely defective and I had to return the vest .. I made a formal request after they receive the item for a full refund and also to replace my coupon code that I had previously used .. However I was informed by am associate that would like to but the there are NOTES posted since January by [redacted] A NEVER to reissue me any coupon code what so ever.. Pleased please to the official that is cruelty and all I wanted was to have the used of the code since I had to return the defective merchandise .. I am being blacklisted from using a code that was giving to me no is essentially taken back that normally would have been reissued to had it I wasn't discrimated by the manager which I take a great offense .Desired Settlement: I need to be treated just like the would have done for any other customer and give back my unused 20% coupon along with full refund for the defective calvin klien grey jacket which to date I have nor received no refund and no replacement coupon .. I have been unfairly discriminated for whatever reason [redacted] doesn't like me . Bc normally according to the first associate they would normally reissue a new coupon for 20% but the [redacted] put notes forbidding them to !!!

Business

Response:

We are very sorry to hear you had an issue with your recent return and with the service you were provided. Please accept our sincere apologies. We did reach out to our Ecomm team and have been notified that upon receipt of your return you were refunded the following:$39.04 - Merchandise (3-**-15)$5.95 shipping (3-**-15)$39.99 total refundWe did further research on the coupon accommodation issue you mentioned. Your account was flagged, due to the numerous accommodation codes previously issued to you (we keep a running log of all accommodations that have had to be issued and reissued to customers) We have been notified that a 20% coupon code is being sent to you today via email. If we can be of any further assistance, please feel free to contact our Ecomm Customer Service Team at ###-###-####.Regards,[redacted]

Review: On or about October 2015, I purchase a Calvin Klein purse and wallet. The straps on the purse are unraveling. I paid $275.00 for this purse and this is not satisfactory in my eyes. I'm reaching out to Calvin Klein, because this is a issue of concern on how there products are being poorly made. I do have pictures if my purse that I would like for you to see.Desired Settlement: I would like to receive a replacement.

Review: My Husband purchased a Calvin Klein purse as a surprise anniversary gift back on July *, 2015. Shortly after the straps started to wear out. So I started contacting Calvin Klein's customer service via email they kept asking me to send photos of the straps and the purse itself so I did. After I did all that all Communication from Clavin Klein customer service stopped cold turkey. So I contacted the online store and they told me to call customer service and I told them that I had more than once. This company has lousy customer service and they dont want to backup their products.Desired Settlement: I want to be contacted by the business and figure out what to do.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Calvin Klein, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I purchased a CK chronograph watch with leather strap – “Genuine Leather” noted on the strap. The watch has never been worn (please see the pictures) and after I tried to put it on the “Leather” strap brake showing that it is not made from leather but pure paper /cardboard. When you buy luxury watch, advertised it has leather strap it should be leather. I tried to resolve the issue and called Calvin Klein. I was advice to send it for repair to Swatch Group and I did – Repair #[redacted], Customer #[redacted] Swatch Group stated that the “Leather” strap made from paper is normal and if I want the strap replaced with the same one, I need to pay $110.21. I do not think I should pay for a repair of a product that was false advertised and didn't last even one day of use. The watch was returned not repaired.Desired Settlement: Calvin Klein should stop selling and advertising it's luxury watches as having Leather straps when they are pure paper/cardboard. This is false advertising and CK is misleading its customers.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Calvin Klein, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,