Camelback Ford Lincoln

Just purchased a 2015 Lincoln MKZ Hybrid. The sales guy [redacted] was very knowledgeable and overall an excellent salesman. When we were checking out [redacted] said "we have changed our policy and will mail you your owners manual and spare key". It is now 13 days later and nothing. I've spoken with [redacted] several times and he perpetuated the lie. So today I got [redacted] on the phone, one of their customer service managers. He admitted that they lost the key and manual and that "they would have someone in my area next week to build me a key". He also talked over the top of me and would not listen. And then offered to give me a lunch coupon. What an insult. My first Lincoln was purchased from [redacted]n on [redacted] in Phoenix and they have WORLD CLASS customer service. Save yourself a nightmare DO NOT BUY FROM CAMELBACK LINCOLN.

I have had a long relationship with Camelback Ford, my last three vehicles were purchased there.

The Service Dept. is a pleasure to maneuver through. They know their vehicles and just today I

dropped off my vehicle with Hawk, he is great, polite, knowledgable , we are always so glad to

have this wonderful experience. I usually stop in to say hello to the Service Manager and how

glad I was to see [redacted] in that position. Kudos to the powers that be to recognize her talent. Thank you, Camelback Ford [redacted]

FALSE ADVERTISING/BAIT AND SWITCH

We were planning on going to the [redacted] dealership next door but popped in because of a huge window advertisement at Camelback Ford.'$12,995 [redacted] Focus ask us how'. Yes ...Good luck with that question! Our salesman [redacted] was nice and showed us plenty of other vehicles , none anywhere near that price point, more like 6-10k more than that. We explained we were interested only in the vehicle that was advertised. We meandered around the back lots, round and round and surprise, nobody seemed to know where they kept those vehicles.Seems as though Camelback Ford has not been introduced to any computer programs that may help them track their inventory! After an hour, [redacted] was able to get the keys to the mystery vehicle and just needed to find it on the lot. After more time had passed he was able to let us know that it was at a storage lot off the property and that they had sent a couple guys to go and get it for us. Progress! We were told they would be back in 10-15 and to have a seat and they'd bring it around. After about 45 minutes we asked our sales person to check how much longer it would be...a manger, [redacted] came over and told us 2 minutes....After 5 minutes we told [redacted] to call us when it was there, we were going to grab a bite and come back. As we walked out we were asked to speak to another manager, [redacted]. We told [redacted] to call us when the car was ready,he agreed and shook our hands. We drove around for awhile looking for a place to eat some 20 miles away. Over an hour after leaving, [redacted] called to let us know the car was there! Yeah, again we felt we were getting closer. We confirmed with [redacted] that was indeed the advertised vehicle, he said it was, but not feeling we could trust this place we asked him to confirm this with a manager before we drove the 20 miles back. We walked around the [redacted] shop for 30-45 minutes to kill some time and finally a manger called and told us they had the vehicle except it was $1000 more than the one on the ad- they didn't have one of those! We arrived at 1:30 and this call was made to us after 6 pm! Almost 5 hours of run around! They told us they did not know know when or if they would be getting another one of 'those' vehicles. How about being honest when the customer comes in- just say we don't have any cars at that price. Simple bait & switch followed by hours of games! SAVE YOUR TIME AND FRUSTRATION!

My husband and I purchased a f150 April 18th. The salesman literally covered scratch marks in the bed of the truck, under a tonneau and a mat covering 1/3 of back end of bed. We didn't lift it till we got home. They charged us for [redacted] and didn't etch the glass. They were going to install [redacted] to make up for that, we brought in the p/up to have a speaker that is blown and the [redacted] installed as well as a gauge inspected. Nothing was done even though we have service receipt that said it was. Went in today to have all issues taken care of, arrived to no appt and the customer relations women quit. I fell over a parking cone, no one even inquires to my injury. Drove away to laughing company greeters. Deceit and unprofessional. Now on my way to dr.

NEVER GO THERE! Unless you want to be treated like cattle, there service department has horrible customer service! PLUS they drove my car on the rim! And the manager "Brad" did nothing! When asked if he would want his car to be treated like that he responded "no". But did nothing regarding the care of my car. As a manger I would have expected more!!

When I was upset with the ridiculous price of one tire ($250!!, this is a car not a truck) They told me if you don't like it you can tow your car out of here !!!

I am disgusted with Ford at this point, how can they allow there customers be treated this way!

You are in costumer service and if you do not care about your customers one day you will not have any customers, and then no job.

After being stranded in 110 degree temperatures waiting for roadside for 4 hours (had to call roadside assistance because I did not have a spare or anything included in the car to take tire off to get replace it or I could have been done and fixed on my way within an hour) walked in the service door told them what I had been through and still blankly stared at me with no compassion and kept treating me like nothing more than a number. No humanity.

Sirs;

Unfortunately we do not always know what the lenders will require as a down payment or maximum monthly payment according the the consumers debt to income ratio; we can only make an educated guess. In this case, the bank capped Mr. [redacted]'s payment at $285, which required...

additional money down. Mr.[redacted] did not agree to the new terms. All customers sign an agreement that the purchase is contingent on approval by a bank at the terms submitted. We are sorry that the bank would not approve the terms Mr.[redacted] preferred and that he did not purchase this vehcile.

Thank you,

We apologize for any inconvenience that a follow-up call was made to the customer.  We have taken the apprpriate steps to remove her from our calling lists and place her on the DNC list, this was the first time the Accounting Office was made aware of this request.[redacted]...

[redacted]Interim Controller.

they suck, bait and switch to the highest level DO NOT GO TO THEM.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They took care of an over draft fee I occurred because of a late check from them. The buisness obviously did not read my complaint if they believe that is the only issue or that is the only thing they need to do to satisfy my complaint. I was lied to multiple times during the process of buying my car and I was dependent on the false information given to me by the finance manager and sales person. To satisfy my complaint the dealership must fix my credit report, return my trade in and take back the car I was sold, or they can propose working out a new deal which I am satisfied with. 

Regards,

I wish there were a negative star....I bought a used 1986 Jeep CJ7 from Camelback Ford Lincoln that was listed on Auto Trader. I drove from Tucson to look at the vehicle. The condition of the body was good. Some items needed attention, but for a 28 year old vehicle, I was satisfied.
I did notice the catalytic converter was not on the vehicle. I asked the manager if the price could be reduced so I could fix the problem. He refused to budge on the price, and said he could sell the Jeep at auction for the price they were asking. I figured it was a small problem to correct and bought the vehicle. Here is where I got bent over.
When I brought the Jeep to an emissions specialist, he informed me that it was not only missing the Catalytic converter, but was missing the entire emission system and part of the wiring harness for the emissions. He had also found the rear brakes to be defective and an anti sway bar and downlinks were missing from the vehicle. He said it was "a deathtrap waiting to happen." The emission Specialist informed me that it was illegal by state and federal law for a dealership to sell a vehicle that could not pass an emissions inspection or sell a vehicle that did not have the emissions components, not to mention that it was unsafe to drive.
Camelback Ford Lincoln actually called me and said that they had not performed an emission inspection on the vehicle and were willing to come to Tucson to run it through emissions. I explained to the lady, who was very nice, that the vehicle would not pass because it was sold without the emission system on the vehicle and that it was illegal for Camelback Ford Lincoln to even sell the vehicle in that condition. She said she would check with her controller and get right back with me..A week passed, no calls.
After several days of leaving messages, I was able to talk to the General manager's assistant. She said she was aware of the situation, and asked how the problem could be resolved. I stated, I would like a partial reimbursement to pay for the installation and labor of the emission system. She said Camelback Ford Lincoln was not willing to do that, but was willing to take the vehicle back for the purchase price. By this time, I had already installed new seats, brakes, missing suspension parts, and shocks. My counter was for Camelback Ford Lincoln to pick up the vehicle, install an emissions system, pass the emissions and send the vehicle back. That offer was refused...
It's funny, I signed a IM-147 disclosure that stated: "This vehicle has undergone a comprehensive evaluation by a qualified automotive technician and complies with all emissions requirements for motor vehicle dealers." All Camelback Ford Lincoln saw were dollar signs and not the safety of the customer they were serving...I would like the emissions to pass and enjoy the vehicle I bought...Up to you Camelback Ford Lincoln...

This is a horrible place and a big waste of time and money. I advise any one in the market to buy a car go to another dealership. I bought my car in early December and just now have everything final on it. After two months. The sales people are just what your afraid of running into they tell you what you want pretend to care and as soon as the paper works signed sealed and delivered they could care less. I had numerous issues with my so called new car and got very little response or care from them. I spent so much time trying to resolve the issues with them that it was stressing me out and leaving me angry and frustrated. Hours and days for the last two months. No one should have to go through such an ordeal. I would not want anyone to go through what I have had to so please take your business else where. These guys only pretend to care.

I purchased a brand new mustang from Camelback Ford in 2012. We had a horrible experience. We went to sign documentation and the terms were incorrect. When the finance manager took the documentation to the GM, he told the FM to push us to sign because he had other people waiting to sign documents for their purchases. My mother is an employee for the Ford Companies and when I went to use her "D" plan Camelback Ford was trying to benefit from her plan not only once but twice and then called me a week later to try and obtain her social security number to get the information for the "D" plan.

Since 2012, I have received several phone calls trying to solicit a mustang I sold over (3) years ago and after numerous requests to have them remove my number off of their "DO NOT CALL" list, they continue to call me. My next action is to call the attorney generals office.

If you can provide your receipt for the money spent on the vehicle we will review and see how we can assist if that is the resolution that would satisfy you at this time?

I went to the dealer and made a contracted deal involving a trade in as well as a new vehicle purchase. Deal was made and contract signed. Then a few days later I get a call that my GAP was incorrectly figured. So I had to resign papers for the GAP. Then I thought all was good. Then another call weeks later stating that I needed to renegotiate terms of my deal. I also found that my car had not been paid off. I don't understand how if I have a signed contract they can go back and forth. I told them I was not going to sign any other paperwork and the deal was done. I left messages that were never returned and finally called the General Manager who said that he would take care of it. The Finance guy called the next day and said the same thing. Now weeks later they called again and need me to resign. I will not pay more money or a longer term. The deal was negotiated. This is bad business practice and is fraud. I signed for one thing and now they want to negotiate another. Also, when I showed up at the dealer they were rude - had not paid off my trade in even though a payment on the new one was already deducted from my account. Told me it was my responsibility to pay on my trade in. Why, they already took the payment for the new vehicle why would I pay on my trade in. My trade in vehicle is damaged. The windshield is broken, keys, mats and cupholder is missing. I have to provide them receipts to have them replaced. I think this business should be listed as a fraudulent place of business with no customer service what so ever. People need to be warned of this business. I now have to repair my windshield and replace expensive, mats, keys, etc.

Never dealt with a worse dealership!

My husband made an offer on a new truck. Salesman & sales manager agreed to the price, they both signed the deal. While waiting for our paperwork, the salesman came out to say they needed $2000.00 more; using the excuse that they had looked at the wrong stock number when they made the deal. They had to know the stock number just to get the keys for the truck, so this can't be true.

We will be sure to tell everyone about the dishonesty of Camelback Ford.