We are aware of this issue. Your are correct and we show your account is paid in full. We have actively been working with the installation company and the supplier who sent this pre-lien notice to you . We are currently being told that this should be resolved shortly. I apologize that you haven't...
been able to reach the install company about this. Their phone number is 844-765-2794 if you need to get in touch with them in the future. We will also be reaching out to you. Thanks,
Complaint: [redacted]
I am rejecting this response because:I do not trust this company. I was also disturbed by a phone call they made to me, suggesting that it would be in my best interest to cancel my complaint with the Revdex.com if I wanted the work to proceed. I would prefer that they simply refund the money I paid them and get their equipment off the property. I am an elderly person who has been through financial abuse before and am unwilling to go through it again. After almost 2 years of running after Clear Solar, I am worn out with their way of doing business..
Sincerely,
[redacted]
RE: [redacted] case #[redacted] The customer [redacted] was not sold by a Clear Solar rep. She was working with another affiliate sales company that uses the same installation company as us. We require all of our sales reps and affiliate companies to work ethically and lawfully. If you...
have any further questions, please give me a call. Thank you.
We are sorry to hear that you no longer wish to work with us to resolve your issues. If you change your mind and would like for us to continue to help you with your system, please let us know. Thanks,
RE: [redacted] We disagree with many of the claims in this complaint and we are in talks with the customer on how we will be proceeding. We will continue to work with the customer on this until we come to an agreement. Thank you.
Complaint: [redacted]
I am rejecting this response...
because:Yes, Dave S[redacted] from Southam Associates, and also President of Solar Installations, did come unannounced while both myself and my husband was at work. While I do work from home, I have a boss, and metrics I must meet daily. I do not have a great amount of flexibility to just take off from work. But I met with him. My husband also left work early in order to meet with him. Dave and his associate only had a few hours and could not wait until we were both off work due to a flight he had to make. He made some promises, even though he admitted that he was not licensed in solar nor any part of clear solar licensed in AZ, To either to have it finished or to have it removed. Whatever it takes for us to be happy. If removed he said he would give us money to fix the roof. We did not make any commitments either way. My husband emailed him later, and said yes, we would like enough money to fix the roof, and for us for our missed work and hassle we have gone through. Dave said he was out of the office, and had to wait until he was back to do any negotiations on Jan 29th. By February 1st, we had not heard, so I called Dave S[redacted] on the phone. He clearly told me that Clear Solar rejected our terms, and that he was not part of Clear Solar and had no authority or pull to "make them do it." or even negotiate. As far as Clear Solar we have not heard from Clear Solar since December, and since Dave S[redacted] told me over the phone he is not part of Clear Solar, he is not on the contract, Southam Associates is not on the contract. Nor is Solar Installations on the contract, I still assert I had not heard from Clear Solar. That is until yesterday morning. A Devon called while I was at work. I explained we had not talked to anyone in a long time, however I was at work, I was in a very important meeting I could not miss, TO please call me after 5 when I got off. He never called back. Just like when Talon agreed to have me called every Monday Morning before work, I never got those calls either. I have heard a lot of promises from the time we signed up in May. The problem comes with the failure to follow through. This is a quote from an Email sent from Talon on Dec 13th when asked for a face to face meeting because my husband is legally deaf and can not talk over the phone. I completely understand. I will see what I can do. We have pulled out of Arizona because of the issues that you and others went through with our lack of service. So our senior leadership team are all in Utah and I do not know when we would be able to make the trip down there. However, Can we do a skype or Online version? Sent: Tuesday, December 13, 2016 9:34 AMTo: Talon D[redacted] <[email protected]>Subject: Re: Load Calculations My husband wants a sit down meeting with high representatives from the company. As he is legally deaf, he can not talk over the phone. we do not have TTY, he does not do sign language. he reads lips face to face. And that is what he is requesting a face to face meeting in our home. I sent you the email with the bills as well. originally sent to Gentry on Nov 22 as well. Again that is what I am referring to, when you say you had problems with Preventive Solar. I am saying none of the problems were fixed when you took it back from them. The customer service has been atrocious continuing on even in the past few weeks. It has now been 4 months since the panels were placed still nonfunctioning and incomplete. There has been no progress forward or backward. I hear promises, but I have caught them in lies, and there is not anything they can say that I will believe without proof. Their promises are just empty promises, dreams that wont come true. The only time I have heard from clear Solar is when I have made complaints, they try to throw out a few crumbs and a few more empty promises to buy more time, then stop communication until I complain again. I am just tired of the whole situation and wish I had never gotten involved with solar or this company. [redacted]
[redacted], I apologize to hear that you are having issues with your solar monitoring system. We have just replied to your other Revdex.com complaints and reviews earlier today. We haven't received any voicemail or notice that you have been trying to reach us to resolve any issues you are having. The correct...
number to be calling going forward is 844-765-2794. If you don't receive an immediate answer, make sure to leave a voicemail so that we know you are trying to reach us and we can call you back. We will also have a tech reach out to you to help resolve any issues you might be possibly having with your monitoring system. Thanks,
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] It was Clear Solar in Orem that sold us the Solar and yes their sales person was dishonest. I am not going to do any more with this complaint. I do not have the money or time to deal with Clear Solar any more. They will never admit it because it is bad for business. Thank You Revdex.com for your help I do think this complaint should stay attach with their business so others can be aware and not make the same mistakes we did. Thank You again Sincerely [redacted]
Complaint: [redacted]
I am rejecting this response because: We have asked several times who we need to speak in regards to the matter and were provided a name and number to call from Clear. They emailed me back stating with the original proposal given to us showing the lower amount monthly payments of $115, but they still have failed to provide me a name and number for the finance company to speak in regards to this matter.
Sincerely,
[redacted]
---------- Forwarded message ----------From: Pace J[redacted] <[email protected]>Date: Tue, Sep 20, 2016 at 3:56 PMSubject: Response to Complaint ID: [redacted])To: [email protected] Solar, Inc. responds to the referenced complaint as follows:The customer was...
immediately refunded 100% upon cancelling the contract after signing weeks earlier. Solar takes a long time to get approvals from state and local governments for building permits and utility providers for interconnection approval. We regret the customer held a different expectation for the time necessary to finalize a solar installation. We wish state and local governments and utility providers were more efficient and time sensitive to our customers needs. In addition, we informed the customer that the home needed a new roof before they should get any solar system installed. We offered this advice as a courtesy to customer, knowing the customer would be less likely to buy the solar system. We didn’t want the customer’s roof to fail in 5 years and for the customer to be upset with us about having to remove the solar panels so we gave the customer a heads-up. We work hard to maintain a good reputation in the communities we operate, and the quality of our customers’ roofs is top priority in our solar installation efforts. We attempted to contact the customer multiple times in August without success to provide updates about municipal permitting, and to discuss the roof situation. We finally heard from the customer on August 30, 2016, who contacted us to cancel the contract. We immediately cancelled the customer’s contract without any issue or charge. The customer was refunded 100% of anything that was paid. We would hope for another chance to work with the customer and assist in repairing the aging roof. Pace W. J[redacted]AttorneyDirect. 801-614-7717Office. [email protected] message is intended only for the use of the Addressee and may contain information that is PRIVILEGED and CONFIDENTIAL. If you are not the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please erase all copies of the message and its attachments and notify me immediately.DEBT COLLECTION NOTICE: This firm collects debts. This communication may be an attempt to collect a debt. Any information obtained as a result of this communication or subsequent communications may be used to collect the debt.
I am currently trying to find out all the details of the customers account to see what is really happening with it. I am also having to research what is going on with the company who did the installation. I will...
get back to the customer once I have a better understanding of what has happened. Thanks
I am sorry to hear that the customer has some confusion about his solar loan interest rate. We unfortunately do not choose the interest rate or plan that the customer receives from the lending company. We have no control over changing the interest rate or payment plans for another company. I would...
advise the customer to reach out to the lending company to see if there is any sort of discrepancy or help that they can offer. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We haven't received any calls or voicemails from this customer in the recent months. We will reach out to her and make sure she has our correct contact number. The system was installed correctly and according to design. After the installation the system is also inspected by the city to verify...
everything was done correctly. I have attached a copy of the inspection showing that it passed. Thanks
I am sorry to hear that there is possibly an issue with this customer's solar project. We will be digging into this to locate the file and see what is going on. We will reach out to the customer once we get this data. Thanks
We have been in touch with the customer, and are planning to have a representative meet in person with them within the next week. I am hopeful that we will resolve this complaint at that time. Thank you.
I apologize that things aren't working for the customer as planned with their solar project. Our tech team has looked into this and we did build the system over sized as requested. However, I have been informed that the last two months of usage show 2.5 times and 2 times the amount that was used the...
prior year during the same months. The system was not built to offset that large of an increase in the customer's power usage. The customer had also unplugged the online monitoring system so we couldn't view production for a few months. Our tech team is willing to look more into this to answer any questions that the customer might have. In order to do this we will need a full years worth of the customer's most recent power usage. We have requested this from the customer and as soon as we receive this we will get the customer better information about their system. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I haven't heard from the company and they have told me previously that they would contact me and have not.
Sincerely,
[redacted]
We are aware of this issue. Your are correct and we show your account is paid in full. We have actively been working with the installation company and the supplier who sent this pre-lien notice to you . We are currently being told that this should be resolved shortly. I apologize that you haven't...
been able to reach the install company about this. Their phone number is 844-765-2794 if you need to get in touch with them in the future. We will also be reaching out to you. Thanks,
Complaint: [redacted]
I am rejecting this response because:I do not trust this company. I was also disturbed by a phone call they made to me, suggesting that it would be in my best interest to cancel my complaint with the Revdex.com if I wanted the work to proceed. I would prefer that they simply refund the money I paid them and get their equipment off the property. I am an elderly person who has been through financial abuse before and am unwilling to go through it again. After almost 2 years of running after Clear Solar, I am worn out with their way of doing business..
Sincerely,
[redacted]
RE: [redacted] case #[redacted] The customer [redacted] was not sold by a Clear Solar rep. She was working with another affiliate sales company that uses the same installation company as us. We require all of our sales reps and affiliate companies to work ethically and lawfully. If you...
have any further questions, please give me a call. Thank you.
We are sorry to hear that you no longer wish to work with us to resolve your issues. If you change your mind and would like for us to continue to help you with your system, please let us know. Thanks,
We will be having one of our technicians reach out to as soon as possible to help get any issues resolved. Thanks
RE: [redacted] We disagree with many of the claims in this complaint and we are in talks with the customer on how we will be proceeding. We will continue to work with the customer on this until we come to an agreement. Thank you.
Complaint: [redacted]
I am rejecting this response...
because:Yes, Dave S[redacted] from Southam Associates, and also President of Solar Installations, did come unannounced while both myself and my husband was at work. While I do work from home, I have a boss, and metrics I must meet daily. I do not have a great amount of flexibility to just take off from work. But I met with him. My husband also left work early in order to meet with him. Dave and his associate only had a few hours and could not wait until we were both off work due to a flight he had to make. He made some promises, even though he admitted that he was not licensed in solar nor any part of clear solar licensed in AZ, To either to have it finished or to have it removed. Whatever it takes for us to be happy. If removed he said he would give us money to fix the roof. We did not make any commitments either way. My husband emailed him later, and said yes, we would like enough money to fix the roof, and for us for our missed work and hassle we have gone through. Dave said he was out of the office, and had to wait until he was back to do any negotiations on Jan 29th. By February 1st, we had not heard, so I called Dave S[redacted] on the phone. He clearly told me that Clear Solar rejected our terms, and that he was not part of Clear Solar and had no authority or pull to "make them do it." or even negotiate. As far as Clear Solar we have not heard from Clear Solar since December, and since Dave S[redacted] told me over the phone he is not part of Clear Solar, he is not on the contract, Southam Associates is not on the contract. Nor is Solar Installations on the contract, I still assert I had not heard from Clear Solar. That is until yesterday morning. A Devon called while I was at work. I explained we had not talked to anyone in a long time, however I was at work, I was in a very important meeting I could not miss, TO please call me after 5 when I got off. He never called back. Just like when Talon agreed to have me called every Monday Morning before work, I never got those calls either. I have heard a lot of promises from the time we signed up in May. The problem comes with the failure to follow through. This is a quote from an Email sent from Talon on Dec 13th when asked for a face to face meeting because my husband is legally deaf and can not talk over the phone. I completely understand. I will see what I can do. We have pulled out of Arizona because of the issues that you and others went through with our lack of service. So our senior leadership team are all in Utah and I do not know when we would be able to make the trip down there. However, Can we do a skype or Online version? Sent: Tuesday, December 13, 2016 9:34 AMTo: Talon D[redacted] <[email protected]>Subject: Re: Load Calculations My husband wants a sit down meeting with high representatives from the company. As he is legally deaf, he can not talk over the phone. we do not have TTY, he does not do sign language. he reads lips face to face. And that is what he is requesting a face to face meeting in our home. I sent you the email with the bills as well. originally sent to Gentry on Nov 22 as well. Again that is what I am referring to, when you say you had problems with Preventive Solar. I am saying none of the problems were fixed when you took it back from them. The customer service has been atrocious continuing on even in the past few weeks. It has now been 4 months since the panels were placed still nonfunctioning and incomplete. There has been no progress forward or backward. I hear promises, but I have caught them in lies, and there is not anything they can say that I will believe without proof. Their promises are just empty promises, dreams that wont come true. The only time I have heard from clear Solar is when I have made complaints, they try to throw out a few crumbs and a few more empty promises to buy more time, then stop communication until I complain again. I am just tired of the whole situation and wish I had never gotten involved with solar or this company. [redacted]
[redacted], I apologize to hear that you are having issues with your solar monitoring system. We have just replied to your other Revdex.com complaints and reviews earlier today. We haven't received any voicemail or notice that you have been trying to reach us to resolve any issues you are having. The correct...
number to be calling going forward is 844-765-2794. If you don't receive an immediate answer, make sure to leave a voicemail so that we know you are trying to reach us and we can call you back. We will also have a tech reach out to you to help resolve any issues you might be possibly having with your monitoring system. Thanks,
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] It was Clear Solar in Orem that sold us the Solar and yes their sales person was dishonest. I am not going to do any more with this complaint. I do not have the money or time to deal with Clear Solar any more. They will never admit it because it is bad for business. Thank You Revdex.com for your help I do think this complaint should stay attach with their business so others can be aware and not make the same mistakes we did. Thank You again Sincerely [redacted]
Complaint: [redacted]
I am rejecting this response because: We have asked several times who we need to speak in regards to the matter and were provided a name and number to call from Clear. They emailed me back stating with the original proposal given to us showing the lower amount monthly payments of $115, but they still have failed to provide me a name and number for the finance company to speak in regards to this matter.
Sincerely,
[redacted]
---------- Forwarded message ----------From: Pace J[redacted] <[email protected]>Date: Tue, Sep 20, 2016 at 3:56 PMSubject: Response to Complaint ID: [redacted])To: [email protected] Solar, Inc. responds to the referenced complaint as follows:The customer was...
immediately refunded 100% upon cancelling the contract after signing weeks earlier. Solar takes a long time to get approvals from state and local governments for building permits and utility providers for interconnection approval. We regret the customer held a different expectation for the time necessary to finalize a solar installation. We wish state and local governments and utility providers were more efficient and time sensitive to our customers needs. In addition, we informed the customer that the home needed a new roof before they should get any solar system installed. We offered this advice as a courtesy to customer, knowing the customer would be less likely to buy the solar system. We didn’t want the customer’s roof to fail in 5 years and for the customer to be upset with us about having to remove the solar panels so we gave the customer a heads-up. We work hard to maintain a good reputation in the communities we operate, and the quality of our customers’ roofs is top priority in our solar installation efforts. We attempted to contact the customer multiple times in August without success to provide updates about municipal permitting, and to discuss the roof situation. We finally heard from the customer on August 30, 2016, who contacted us to cancel the contract. We immediately cancelled the customer’s contract without any issue or charge. The customer was refunded 100% of anything that was paid. We would hope for another chance to work with the customer and assist in repairing the aging roof. Pace W. J[redacted]AttorneyDirect. 801-614-7717Office. [email protected] message is intended only for the use of the Addressee and may contain information that is PRIVILEGED and CONFIDENTIAL. If you are not the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please erase all copies of the message and its attachments and notify me immediately.DEBT COLLECTION NOTICE: This firm collects debts. This communication may be an attempt to collect a debt. Any information obtained as a result of this communication or subsequent communications may be used to collect the debt.
I am currently trying to find out all the details of the customers account to see what is really happening with it. I am also having to research what is going on with the company who did the installation. I will...
get back to the customer once I have a better understanding of what has happened. Thanks
I am sorry to hear that the customer has some confusion about his solar loan interest rate. We unfortunately do not choose the interest rate or plan that the customer receives from the lending company. We have no control over changing the interest rate or payment plans for another company. I would...
advise the customer to reach out to the lending company to see if there is any sort of discrepancy or help that they can offer. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We haven't received any calls or voicemails from this customer in the recent months. We will reach out to her and make sure she has our correct contact number. The system was installed correctly and according to design. After the installation the system is also inspected by the city to verify...
everything was done correctly. I have attached a copy of the inspection showing that it passed. Thanks
I am sorry to hear that there is possibly an issue with this customer's solar project. We will be digging into this to locate the file and see what is going on. We will reach out to the customer once we get this data. Thanks
We have been in touch with the customer, and are planning to have a representative meet in person with them within the next week. I am hopeful that we will resolve this complaint at that time. Thank you.
I apologize that things aren't working for the customer as planned with their solar project. Our tech team has looked into this and we did build the system over sized as requested. However, I have been informed that the last two months of usage show 2.5 times and 2 times the amount that was used the...
prior year during the same months. The system was not built to offset that large of an increase in the customer's power usage. The customer had also unplugged the online monitoring system so we couldn't view production for a few months. Our tech team is willing to look more into this to answer any questions that the customer might have. In order to do this we will need a full years worth of the customer's most recent power usage. We have requested this from the customer and as soon as we receive this we will get the customer better information about their system. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I haven't heard from the company and they have told me previously that they would contact me and have not.
Sincerely,
[redacted]