I believe this info is about the same complaint is a duplicate that we already responded on. We are going to be researching this complaint to see if it is a customer of ours. Thanks
Sue, I have looked into your complaint. We have found that the contract that you signed was sent to your email and signed via Docusign. This is why the adopted signature looks the same at all the signature lines. We also have communication records that show your intent to proceed with the...
solar process. The solar process requires many hours of work and money on surveys, engineering, designs, etc. prior to install. Our contract has the cancellation fee because of these reasons. We have already put much effort into your system. We aren't able to remove the cancellation fee due to buyers remorse. We would like to continue to work with you to resolve this so that all parties are happy with the outcome. Please reach out to our customer service team at 844-765-2794 to see what resolution we can come to. Thanks,Devin D[redacted]
We have reached out to the customer and left them a message to call us back so that we can help to resolve this issue. They can call me back at 801-899-1459.
Complaint [redacted] I apologize to hear that the customer is having issues with his system. Our notes show that we sent out a technician 1/10/2017 to make sure everything was working correctly on his solar system. I will reach out to our tech team and inform them that there may still be...
potential problems. They will reach out to the customer to help resolve any issues as soon as possible. For the power bill issue, we don’t control the customer’s energy usage or billing. We can’t guarantee, and don’t make any promises in our contract about a set payment that the customer will pay to their utility company because of having a solar system. The proposal that was signed and accepted by the customer also states, “This proposal is an estimate and does not guarantee actual system production or savings. The system design may change based on a detail engineering site audit. Actual system production and savings will vary based on the final system size, design, configuration, utility rates, applicable rebates, your ability to realize tax benefits, and your family’s energy usage.” We wish to address all customer concerns and hope to resolve these issues with the customer. Thank you.
I apologize for any lack of service or communication that the customer has had to deal with. I have reached out to the customer and explained that a portion of the Greensky loan is activated when we start working on the system. There was also some miscommunication from the sales rep about the loan...
payments and I have clarified how that works with the customer. I have followed up with the installation company to see what can be done to speed up the main panel upgrade that is needed. This process can take some time because this upgrade has to happen when the utility company and city can also come out to the site on the same day. This is tentatively scheduled to take place during the dates of 3/6-3/11. I will continue to monitor this account and make sure we do everything possible that the rest of this process goes smoothly for the customer. If you have any other questions, please give me a call. Thanks
Reply regarding case # [redacted] I am happy to hear that we have resolved the first of the customer’s two issues. I am researching the information that was discussed with the customer about the 2nd issue. We will reach out to the customer for more information and to resolve this...
I apologize to hear that you haven't been happy with your sales rep and how he explained your solar financing. I show that we have a proposal, loan documents, and a contract that were all signed by you back on 7/26/2017. The proposal and the loan documents both show the financing information. The...
Truth in Lending loan document will not show any potential tax credits that you might receive and apply back to your loan total. The contract also explains the cancellation fee. It sounds like none of this was explained to you clearly. Will you please give me a call so that we can go over this in more detail and make sure that we resolve this issue? Thank you, Devin (lending manager) 801-899-1459.
I believe this info is about the same complaint is a duplicate that we already responded on. We are going to be researching this complaint to see if it is a customer of ours. Thanks
Sue, I have looked into your complaint. We have found that the contract that you signed was sent to your email and signed via Docusign. This is why the adopted signature looks the same at all the signature lines. We also have communication records that show your intent to proceed with the...
solar process. The solar process requires many hours of work and money on surveys, engineering, designs, etc. prior to install. Our contract has the cancellation fee because of these reasons. We have already put much effort into your system. We aren't able to remove the cancellation fee due to buyers remorse. We would like to continue to work with you to resolve this so that all parties are happy with the outcome. Please reach out to our customer service team at 844-765-2794 to see what resolution we can come to. Thanks,Devin D[redacted]
We have reached out to the customer and left them a message to call us back so that we can help to resolve this issue. They can call me back at 801-899-1459.
We will be reaching out to this customer on the next business day to see what we can do to resolve these issues. Thank you,
Complaint [redacted] I apologize to hear that the customer is having issues with his system. Our notes show that we sent out a technician 1/10/2017 to make sure everything was working correctly on his solar system. I will reach out to our tech team and inform them that there may still be...
potential problems. They will reach out to the customer to help resolve any issues as soon as possible. For the power bill issue, we don’t control the customer’s energy usage or billing. We can’t guarantee, and don’t make any promises in our contract about a set payment that the customer will pay to their utility company because of having a solar system. The proposal that was signed and accepted by the customer also states, “This proposal is an estimate and does not guarantee actual system production or savings. The system design may change based on a detail engineering site audit. Actual system production and savings will vary based on the final system size, design, configuration, utility rates, applicable rebates, your ability to realize tax benefits, and your family’s energy usage.” We wish to address all customer concerns and hope to resolve these issues with the customer. Thank you.
I apologize for any lack of service or communication that the customer has had to deal with. I have reached out to the customer and explained that a portion of the Greensky loan is activated when we start working on the system. There was also some miscommunication from the sales rep about the loan...
payments and I have clarified how that works with the customer. I have followed up with the installation company to see what can be done to speed up the main panel upgrade that is needed. This process can take some time because this upgrade has to happen when the utility company and city can also come out to the site on the same day. This is tentatively scheduled to take place during the dates of 3/6-3/11. I will continue to monitor this account and make sure we do everything possible that the rest of this process goes smoothly for the customer. If you have any other questions, please give me a call. Thanks
Reply regarding case # [redacted] I am happy to hear that we have resolved the first of the customer’s two issues. I am researching the information that was discussed with the customer about the 2nd issue. We will reach out to the customer for more information and to resolve this...
issue. Thanks, Devin D[redacted]Clear Solar801-899-1459 Office
I apologize to hear that you haven't been happy with your sales rep and how he explained your solar financing. I show that we have a proposal, loan documents, and a contract that were all signed by you back on 7/26/2017. The proposal and the loan documents both show the financing information. The...
Truth in Lending loan document will not show any potential tax credits that you might receive and apply back to your loan total. The contract also explains the cancellation fee. It sounds like none of this was explained to you clearly. Will you please give me a call so that we can go over this in more detail and make sure that we resolve this issue? Thank you, Devin (lending manager) 801-899-1459.