East Coast Mechanical, Inc.

[redacted] 8/6/2015-I have had a contract with ECM for the past 3 years and what a difference between the services that I had before and ECM! I had problems with my oid air conditioner and agreed to purchase a new one through ECM. What service and reliability! I am extremely happy with the new air conditioner and I want to thank you for your service and reliability.

My 87-year-old mother bought a air conditioner from East Coast Mechanical about 4 years ago. I called to get replacement filter size (there's to the package size and the actual size). After giving the manufacturer, model number and serial number the first two customer service reps told me they don't keep records that far back and when I requested them to research...they hung up on me. I spoke to a third person and asked to speak to Mr. [redacted] the ownershe refused to put me thru or pass along a message. I requested she research and get back to me. Haven't heard from her or Mr. [redacted]!

I had ECM for years paid them on time many years had few or no repairs but last year I have had a few repairs and they cancelled me not renewed for this year because they paid out too much money. But isn't that what insurance is for? Doesn't that stink. Do not use them I am sorry that I purchased a new Lennox air conditioning system last year from them and already had to problems one was I needed a new coil. Do not use hem. Their customer services stink they make you be home almost all day they say they give you a 4 hour window but they do not show up on time

I called to have my oven recalibrated and my stove top was working fine buy my oven was running high. A ecm technician came out and took the control panel off and said a plastic plug had broken. He wrote it up to get me another board . He said I would be called when the part came in. 3 days later I received a call from ecm saying I was not covered for the glass panel and I would have to pay $511 to fix the issues. Now both stove and oven do not work because tech took it apart. They also said that I took panel off and taped it. Which was a blatant lie, why would I take it off If I had a contract paying over $500 a year to fix issues like this. I called I ecm customer service who were extremely rude to both my husband a I and told us unless we paid they were not coming back out and to stop calling about the issue on our stove. Extremely rude! I would not recommend ecm.

I had a new Air Conditioner installed by ECM on 11/25/2016 and was very satisfied with the two people that did the installation. They were very neat and leaned up after themselves. They arrived on time and worked until the job was completed. I will recommend ECM to everybody

I wish to thank ECM for the professional service that I received from [redacted] plumber, and [redacted] appliance technician. They came into my home and did a beautiful job in fixing all my problems.

The people that answer the phone should be recommended for speaking graciously to the clients, me being one of them. The deserve an applause.

[redacted] and [redacted] deserve a recommendation for their knowledge of their department.

I have been with ECM for about 14 years, and as the carpet man says "WHY TRY ANYONE ELSE?"

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