Erik K. Viljanen Painting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I [redacted] Have Already Requested From manager Of gemololgica .com Cindy W [redacted] to Resend My purchase To Which She failed to do soYes Miss Cindy W [redacted] Resend My Already Paid For Merchandise In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved although their deceptive product description which states that each piece is custom made was clarified by them stating in their response that they've "struggled to get this piece back in stock" Sincerely, [redacted]

To whom it may concern,This response is in regards to complaint # [redacted] At Gemologica we take customer service and our feedback very seriouslyIt is our practice to correct every situation possible to our customer’s satisfactionWe had requested the tracking information from our customer as the [redacted] was not able to originally locate the packageOnce we received the tracking information it was provided to the [redacted] to locate the package, which they were able to do soThe refund has already been issued to the customer, which typically appears on their credit card statement within 3-business daysSincerely, Cindy W***

To whom it may concern, This response is in regard to complaint foll#***Again, immediately upon receiving contact from the customer that there was an issue with their order a prepaid return shipping label was sent to them and they were informed that a refund would be issuedIt was
never stated that they would receive a partial refund of any kind due to this situation. A refund in the amount of $will be issued as soon as we receive the product backSincerely, Cindy W*** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I accept the response as long as the business understands that the missing gemstone will not be returned with ring as it is MISSING THANK YOU

To whom it may concern, This response is a followup to complaint #*** It is our practice to correct every situation possible to our customer’s satisfactionWe do greatly apologize for the difficulty we experienced with getting this style by in stockAs we continue to experience a delay, I have gone ahead and issued a full refund in the amount of $to our customer's credit card used for the purchaseIt typically takes 1-business days for this credit to appear on their CC accountWe will contact our customer directly when this issue is resolved to see if they are still interested in receiving this ringSincerely, Cindy W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To whom it may concern, This response is in regards to complaint #***At Gemologica we take customer service and our feedback very seriouslyIt is our practice to correct every situation possible to our customer’s satisfactionThis customer's order was cancelled hours after placing it as
requestedThe customer was notified of this via email by us, and was also informed from *** that a refund was issued to their account for it also hours after they initially placed their orderSincerely, Cindy W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***
* **

To whom it may concern, This response is a follow-up to complaint #[redacted]. A full credit has been issued to the customer’s [redacted] card. Refunds typically appear on the customer’s credit card account within 2-4 business days. Sincerely, Cindy W[redacted]

To whom it may concern,This response is in regards to complaint #[redacted]. At Gemologica we take customer service and our feedback very seriously. It is our practice to correct every situation possible to our customer’s satisfaction. We had requested the tracking information from our customer as the...

[redacted] was not able to originally locate the package. Once we received the tracking information it was provided to the [redacted] to locate the package, which they were able to do so. The refund has already been issued to the customer, which typically appears on their credit card statement within 3-4 business days. Sincerely, Cindy W[redacted]

To whom it may concern,   This response is in regards to complaint #[redacted].   At Gemologica we take customer service and our feedback very seriously. It is our practice to correct every situation possible to our customer’s satisfaction.   We have been in contact with this customer...

via our website email. As requested the customer was issued a refund according to our stated our return policy for custom made items.   Sincerely, Cindy W[redacted]

To whom it may concern, This response is in regards to complaint #[redacted]. At Gemologica we take customer service and our feedback very seriously. It is our practice to correct every situation possible to our customer’s satisfaction. We have been dealing with the customer’s bank directly to...

resolve this issue. Due to privacy issues we will continue to resolve this with the customer’s bank only. It should be noted that this customer attempted to receive funds back from us stating that the item was not as described less than 24 hours after placing their order – long before they even received the item. Sincerely, Cindy W[redacted]

Hi [redacted],In this complaint the customer stated that they were having difficulty, for some reason, contacting us via email. Please note that we have since contacted the customer directly and resolved their issue. They mentioned that they would be contacting the Revdex.com to cancel and remove this...

complaint from our record. Can you please confirm that this is the case? Thanks in advance,Cindy

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I [redacted] Still have Not Received my Purchase. Gemologica Claims My product Was Sent May [redacted] via   [redacted] Tracking Number [redacted]. Cindy W[redacted] (Manager) Responded To This    Complaint. My Attempts Of Contacting This company By Phone Numbers###-###-#### And (###-###-#### ) Are just recordings And I Never get A Reply Back. I Made Attempts To Contact Them Through These Numbers for the last Few months With out Success.These Are the Numbers  Listed To Call
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern, This response is in regards to complaint #[redacted] At Gemologica we take customer service and our feedback very seriously. It is our practice to correct every situation possible to our customer’s satisfaction. We do acknowledge a delay in reshipping out our customer's proper...

ring but have since replied to their email inquiry regarding the status of their order. In case our customer didn't receive our response on February [redacted] to their email dated February [redacted], we will go ahead and respond here again. We are expecting to receive back in stock the proper ring for their order the week of February [redacted], at which time we will promptly ship it out with express shipping to help make up for some lost time. If our customer no longer wants to wait we simply request that they let us know so that we can promptly issue a 100% refund. Sincerely, Cindy W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I [redacted] Have Already Requested From manager Of gemololgica .com Cindy W[redacted] to Resend My purchase To Which She failed to do so. Yes Miss Cindy W[redacted] Resend My Already Paid For Merchandise.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,This response is in regards to complaint # [redacted].We are unsure why we never heard from our customer directly regarding this order, however this order was shipped on May [redacted]. The [redacted] tracking # for this shipment is [redacted].Best regards,Cindy W[redacted]

As requested the customer's package has been resent to the original address as follows:[redacted]The U[redacted] tracking # for this reshipment is [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the correspondence I have received to this point has been vague at best. Had I been aware of a 2 month lead time required by Gemologica, I would have searched and purchased elsewhere. An emailed response to tell me my order was being shipped in mid January was acceptable. A follow up on my part two weeks later to inquire and to be told only after inquiring that my order would be another few weeks isn't likely to be tolerated by many consumers. An apology for inconveniences along with some monetary compensation rather than just "lip service" would be appreciated.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]