Erik K. Viljanen Painting Reviews (23)
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Erik K. Viljanen Painting Rating
Address: 60 B Northeast Road, Standish, Maine, United States, 04084
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I sent this company several messages, demanding that they cancel the order before I got any word of it going to be shipped. They shipped it while deliberately ignoring all my efforts to cancel the ring. I want my money back and NO--I will not pay the 25% restocking fee since you people at Gemologica are the ones who forced this upon me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved although their deceptive product description which states that each piece is custom made was clarified by them stating in their response that they've "struggled to get this piece back in stock".
Sincerely,
[redacted]
To whom it may concern, This response is in regards to complaint #[redacted]. At Gemologica we take customer service and our feedback very seriously. It is our practice to correct every situation possible to our customer’s satisfaction. Our records show that this customer contacted us on Saturday June...
[redacted] to inquire about the status of their custom made order. At the time the customer placed their order, they were notified in a minimum of 3 different places, including on their order confirmation receipt that it would take us 5-10 business days processing time for the custom item to be made before it ships and that it would ship via their chosen shipping method after the processing time was complete. On Sunday June [redacted], 6 hours after they contacted us regarding the status of their order, we wrote back stating that it would be shipping the following day, which it did that morning. After the order shipped the customer then filed this issue. As this order has already shipped the customer will need to contact us when they receive it if they would now like to return it. Sincerely,Cindy W[redacted]