Fareportal Inc.

Review: My family booked round trip flights from San Francisco to Manila, Philippines. While in the Philippines' NAIA Airport on our way back to the US, my 1 year old daughter had an [redacted] and was advised by Korean Air personnel to get checked by a doctor first before flying. Long story short, we had to buy new sets of tickets from a different airline to get back to the US on time. Korean Air told us that out tickets are eligible for a refund but since we booked through Cheapoair then we need to go through this company to get our money back. I called them and they said I needed a Refund Form from Korean Air before they can do anything. They said this will need to come from manila, from the people who told us not to fly, which is already frustrating because reaching people in Manila from the US is already an inconvenience. Secondly, they are the ones with the relationship with Korean Air and the lady from Korean Air told me that if we continue to have problems with the refund then call them again for help.

I called Korean Air here in the US and they said that they have never given a "Refund Form" to anyone, because it has never been their practice or policy. Korean Air asked me to do a 3-way call with them and Korean Air to easily sort this out but the Cheapoair agent refused to do so. He ssaid that due to security purposes, he will need to put me on hold, talk to the Korean Air agent, and talk to me again. I let him do this, and he said that the refund department of Korean Air is closed and that I needed to call on a weekday, business hours.

Today I called them again and I am still on the phone with them as I type this complaint. I've been on the phone for 1 hour 55 minutes. First the lady agent said that the last guy I talked to is "taking care of it", and when I asked for a [redacted], she said no one is available because they're on the phone. I asked her to do a 3-way call with me and Korean Air and she said the same thing the other agent said, that she'll have to call Korean Air first then talk to me afterwards. She now tells me I won't get any refund because the airline fee for me, my husband and my baby cost more than the tickets themselves.

I told her that the baby shouldn't get charged because we didn't purchase a ticket for her in the first place, she was gonna sit on my lap during the flight. When I asked her to give me the breakdown of the charges and the supposed refund amount, she couldn't answer me. She repeatedly said she'll have to verify. In short, not only am I not going to get any amount, I'm also not gonna know how they decided that I'm not eligible for any remuneration.

Two hours have been taken from me while I'm at work, and I cannot call them after work because they said they needed Korean Air to be open as well. There has got to be a better standard of practice for this horrible company. If indeed I am ineligible for a refund then I will be fine with that. but some level of honesty, transparency and courtesy must be demanded of this company.Desired Settlement: I wish to get the refund that Korean Air said I am eligible to.

Business

Response:

[redacted]

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a partial refund for tickets she purchased via our online website do to a medical issue.

In

her complaint [redacted] states that she was advised by a Korean Air’s airport

personnel in Manila that she would be entitled to a refund for the portion of

the ticket she was not able to travel on.

When she contacted our customer service department she was ask if she

had written confirmation advising the same since this information was not

documented in her reservation.

Since

[redacted] could not provide this information, we would like to advise the

Revdex.com that we have submitted a refund request to Korean

Airline’s refund department for consideration on her behalf. Since we are a travel agency and we are not

authorized to waive any airline policy.

The decision to refund all or part of the money [redacted] is seeking will be solely up to the

individual airline based on the information provided if granted, will be

refunded back to the credit card used to purchase the original tickets.

I

also informed her that this is not a simple process. The airline can take up to 3 months to

complete this process, and that we are doing everything we can to accommodate

her refund request.

We

regret any confusion or frustrations [redacted] encountered and appreciate the

time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since there was no error on our part based on the

above information.

Sincerely

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To whom it may concern:

I welcome the fact that Cheapoair has responded on the record about the steps that they are doing to address my complaint.

However, I want to make it known that while they say that they are awaiting Korean Air's verdict on the matter, the truth is, they already told me over the phone that I will not be eligible for a refund because the charges I am getting for not boarding that flight amount to more than the tickets' worth.

They asked me for a waiver from Korean Air that states my child had an [redacted] and as I have told them repeatedly in the many calls I made to them, KOREAN AIR DOES NOT ISSUE ANY FORM LIKE THAT BECAUSE IT IS NEITHER THEIR PRACTICE NOR POLICY. This was told to me by Korean Air customer agents.

We also received an e-mail from Cheapoair about allegedly calling us a few times and neither I nor my husband actually received a call from them. We have gone through all our phone calls and they did not call us back when I requested them to. I even e-mailed them again requesting for a call back to no avail. I was requesting for the figures which they said they computed and reached the conclusion that the charges would be more than the ticket amount. Until this day, no explanation from them on these fees.

The fact that [redacted] is saying they did nothing wrong in this case is inaccurate. This complaint is not just about the refund I am asking for but also the kind of customer service they accord their customers. A lot of my time has been wasted calling them over and over, being put on hold, and being deprived of proper information which should be made available to me in the first place. This complaint is about the lack of transparency from this business, and the lack of respect for their customer's common sense.

Many times I would ask questions answerable by a yes or no, and their agents would answer with, I will have to check on that or would change the subject altogether. I resorted to complaining to Revdex.com not merely because I need my money back but also to improve Cheapoair's way of conducting business. How they say that they didn't do anything wrong in this case merely reflects the kind of passive attitude they give to valid customer concerns.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting a partial refund for tickets she purchased via our online website do

to a medical issue.

When [redacted] contacted our customer service department she was

advised that the airline personnel did not cancel her return flights nor did

they document her reservation authorizing any sort of refund. When a reservation

is not cancelled prior to departure the airlines general policy is to mark the

reservation in a “No Show” status. Per

the rules set by the airline, the ticket no longer has any value.

As

a gesture of goodwill we still submitted a refund request to Korean Airline’s

refund department for consideration on her behalf. Since we are a travel agency and we are not

authorized to waive any airline policy.

The decision to refund all or part of the money [redacted] is seeking will be solely up to the

individual airline based on the information provided. If granted, the refund

will be processed back to the credit card used to purchase the original tickets.

We

apologize for any rude or unprofessional behavior displayed by our agents that

she described in her complaint. We take

our customer service seriously and do not tolerate any such behavior by our

staff. Her concerns have been submitted

to senior management and appropriate action will be taken.

Prior

to submitting her reservation [redacted] stated that she had read and understood

our Terms and Conditions. Listed under CANCEL AND EXCHANGE

“All airline tickets are 100%

non-refundable. These

policies are set by the individual airlines and we are not authorized to either

ignore or waive any airline rules or restrictions.

Again

we regret any confusion or frustrations [redacted] encountered and appreciate

the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since there was no error on our part based on the

above information.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]' allegation that we were marked "no-shows" is incorrect, because we received a call from Korean Air in Manila the same afternoon we missed our flight. The agent called to let us know that since they couldn't offer us a flight that will work with our schedule, they went ahead and checked to see if we would be eligible for the refund. She said that we are, and that there is a 1 year time frame for us to claim the refund. In short, THE REFUND IS THERE. It is very unlikely that a Korean Air agent would take the time out to find my phone number and contact me if they allegedly assumed we were no-shows. It just doesn't make sense.

Sending my refund claim to Korean Air as a sign of "goodwill" on the part of Cheapoair is also imprudent, because I am merely claiming what is due me, as expressed by Korean Air itself. I do not owe Cheapoair for sending my claim to Korean Air. It is only expected on their part to do that if they had any decent customer service.

[redacted]' repeated claim that they have no shortcoming in this case just tells me the grim chances of me getting my refund back. And since this is the case, my only prayer is that Revdex.com translates to the consumers what kind of customer service--if it can even be called that, Cheapoair has.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I flew my Mother-in-Law in to visit from Europe for Christmas. Her flight package to the US ended in Denver Colorado. I bought her a connecting round-tip ticket from Denver to Cortez--a much shorter, easier drive from our home than all the way to Denver. No problems so far. Fast-forward, time to return. The airlines from Cortez to Denver cancelled her her return flight and moved her to a later one. This gives her 50 minutes to get to her gate at Denver International to make her series of return flights--a very EXPENSIVE, IMPORTANT series of flights to be on time for. OK, it will be tight, but okay. The night before her flight, they call to inform us THAT flight to Denver was cancelled, but they'd be happy to put her on a flight from Farmington, NM that would arrive in Denver about the same time, but with no guarantee it wouldn't be cancelled as well. This doesn't work for us. Two flights cancelled in 48 hours with no guarantee it won't happen again, I'm not taking any chances on losing and having to replace her return flights back to Europe in excess of $1500 if something else happened. They offered a full refund for her ticket (nothing for the hotel we'd already paid for in Cortez for the inconvenience, but okay). We accept the refund option, spent two tanks of gas, meals, and lodging to drive her to Denver. The only catch was that it could not be refunded directly to my credit card because the ticket was purchased through an agent--it had to be refunded through the agent back to me--that agent was cheapOair.com, and would likely take up to two weeks to appear because it had to be processed through a third party. Okay, that's acceptable--inconvenient, but acceptable. We recieved the confirmation of refund sent to our purchasing agent, and dealt with it. The hotel booked with the original ticket was a total loss. Okay, that's life. The total cost of the original ticket being refunded should off-set most of the expense of the unexpected drive and stay in Denver, excluding the loss of having to take an extra day off work for both myself and my wife without pay. We made the drive, paid the extra expense, and life went on.

The next billing cycle for my credit card appears the following month--guess what, no refund. I look up cheapOair.com and attempt to connect with "live help" to inquire. Their automated message tells me how important I am and a customer service rep will be along shortly. After 20 minutes and about 50 repeats of the same ** message, I get disconnected. So I try again, receiving the same automated message, and get disconnected again. After a third time, I give up for the night. A few nights later, I go through the same process with the same results. The following week, I try again. Same thing. Okay, this is a little goofy--so I try calling their 800 line. I don't even get an option for a customer service rep--I get an option for a NEW RESERVATION or an EXISTING RESERVATION. Mind you, this is the number listed for Customer Service--NOT Sales. No matter what option I pick, I am informed of a "high call volume" and my expected wait is about 30 minutes. 45 minutes later, I get disconnected---EVERY TIME!!!

About twice a week for the next month I attempt this same routine. No matter what day of the week or what time of day, the same thing happens. Several times throughout the process I choose the "leave your information and an associate will return your call" option. Well, the phone would ring, I'd be informed I'm "first in queue, and an associate would be right with me", only to sit on the phone for twenty minutes and get cut off.

FINALLY, last night--TWO MONTHS LATER--I got a live person to pick up the line. After explaining the situation, they informed me they were a "SALES ASSOCIATE" and would have to transfer me to their Customer Service Department. Well, guess what--I sat on hold for an HOUR AND TWENTY-THREE MINUTES before an automated message popped up to inform me they were having technical difficulties and could not process my call--I would need to call back at a later time---CLICK!!!

God, help these people if I ever meet them face-to-face!!!

I have been patient, understanding, and have done everything in my power to resolve this situation peacefully. That has ended.Desired Settlement: The entire price of the ticket, the original hotel (booked together with the ticket), and all associated fees will be fully refunded within 72 hours of this complaint. If this is not done, I will file the charges with my Credit Card as Fraud, and follow with civil action to include all my expenses for the alternate trip we had to make in place of the return flight, including my time and resources spent attempting to contact CheapOair.com during the two months since the refund was issued by the airline through them as the purchasing agent. I guarantee the price for such blatant refusal of responsibility will be VERY costly compared to what simply issuing the valid refund from the airline would have cost originally. I will NOT tolerate a thief.

Business

Response:

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund in the amount of $393.62 since Great Lakes Airline

cancelled his return reservation.

We

would like to inform the Revdex.com that [redacted] was contacted

and advised that the total refund amount would be for $190.12 based on the fact

that the outbound bound portion of his ticket was utilized.

That

a refund was processed on March **, 2013, in the amount of $134.00, the refund

was processed back to his original credit card used when he submitted his

original reservation. This process may

take between 10 – 14 business days before it may reflect back to his account

The

balance in the amount of $56.12 has been submitted to our Accounts Payable

Department. The refund will either be processed back to

the original credit card used or in the form of a check. If by check it will be sent to:

We

regret any confusion or frustrations [redacted] encountered and please

understand to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I HAVE FRAUDENT CHARGES ON MY CREDIT CARD THAT [redacted] CONTINUOUS KEEP ON CHARGING ME FOR MY 1 TIME TRIP TO CLEVELAND. I KEEP CALLING THEM AND I'M BEING TOLD THAT THEY HAVE REFUNDED ME MY MONEY BACK AND THAT HASN'T HAPPEN. I WAS CHARGE 3 TIMES FOR A TRIP TO CLEVELAND 3 DAYS IN A ROW.

EVERYONE I SPEAK WITH JUST GIVES ME THE RUNAROUNDDesired Settlement: TO BE FULLY REFUNDED BACK THE CHARGES

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting a refund since she stated she was overcharged.

[redacted] or someone on her behalf went on

our website and submitted a one way reservation. The reservation was booked without the assistance

of one of our Customer Service Agents and it is the responsibility of the

person making the reservation to make sure they read all necessary and

important information (see attachment).

If

[redacted] feels that she was charged anything other than advised based on the

confirmation she received she will need to contact our Billing Department at

###-###-#### and one of our agents will be able to assist.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I Still have not recieve my refund. I will make contact again with [redacted] on business day 8/*/15 Thank You [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is

in response to the rebuttal we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting a refund since she stated she was overcharged.

[redacted] or someone on her behalf went on

our website and submitted a one way reservation. The reservation was booked without the assistance

of one of our Customer Care Agents and it is the responsibility of the person

making the reservation to make sure they read all necessary and important

information (see attachment).

As

stated if [redacted] feels that she was

charged anything other than advised based on the confirmation she received she

will need to contact our Billing Department at ###-###-#### and one of our

agents will be able to assist.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]

Customer Service Manager

Review: I made a Booking #[redacted] on the travel portal in August. I booked a round trip ticket from Dulles to Mumbai and back (** Dec to ** Jan) and paid quite a high price for it. But now I cannot change the dates to increase the time that I want to spend in India without paying a penalty of $ 275. I spoke with a phone operator who used a phoney name, and then chatted with a representative called [redacted] in the Customer Service Online Chat. Both representatives were completely inadequate to deal with customers. I am sure that there was fine print when I purchased the ticket, but the unreasonable penalties were not adequately visible. I thought I was buying expensive tickets, but only so that I would receive service from a travel agency. I want to have the tickets changed to a period when they are considerably cheaper and the demand is far less. I would like to travel on the [redacted] of November instead of the [redacted] of December. I was told that I had to pay a penalty and the price difference, but if the price difference was in my favor, I would still have to shell out $ 275 over the $ 1718 that I have already paid. This would mean a ticket of almost $ 2000 when it should have cost me only $ 1200. The price gouging and fixing is unreal, and there is no service I can get in return without shelling out large amounts of money again.Desired Settlement: Ideally, I would like to cancel all my dealings with CheapOair and have my credit card refunded. If that is not possible, I would like to cancel my ticket and get a voucher that I can use within a year. The least that could be done is to change my tickets (incidentally, to a cheaper date) without any penalties or surcharges. I will not pay any additional amount over the rather expensive ticket with which I have been saddled.

Business

Response:

Dear [redacted]:

This is in response to the complaint received regarding the above booking number. In his complaint [redacted] is requesting a refund or a credit be issued for a ticket he purchased via our on line website since he stated that the airline fees were not adequately visible.

On August *, 2013, [redacted] or someone on his behalf went on our website and submitted a reservation. The reservation was booked without the assistance of one of our Customer Service agents, in these cases it is the responsibility of the person making the reservation to make sure they read all necessary and important information.

Prior to submitting his reservation [redacted] stated that he had read and understood our Terms and Conditions. Listed under CANCEL AND EXCHANGE

“All airline tickets are 100% non-refundable. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler with travel on the same airline. An applicable penalty and a fare difference (if any), will be added in these cases. Usually the credit issued by the airline supplier is valid with time constraints and a specific expiration date and should be discussed with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. A cancellation fee of $50 per person per ticket must be paid to us at the time of cancelling the booking; we retain this fee. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to the pay fare difference (if any), applicable airline penalties for that fare and CheapOair's exchange fees. All such changes are governed by the airlines' rules and regulations and are out of our control. CheapOair does not provide any representations or guarantees on changes or fees. If you are cancelling the booking and applying for a refund please read our Refunds Policy. Read more about our Change Policy if you wish to exchange the tickets for new dates or routing.”

Also in his complaint [redacted] feels that we should reveal all airline rebooking fees prior to purchase. What he is requesting is impossible since we allow several hundred airlines to access our web. Each airline has to file fares for every flight they operate and for one flight there could be between 50 – 100 different fares and each has its own penalties.

We regret any confusion encountered by [redacted] but no refund or credit will be offered based on the fact that he was advised of airline rebooking fees and fare difference prior to submitting his request.

When [redacted] is ready to rebook new travel dates he will need to contact our customer service department understanding he will be subject to all airline penalties and fare difference.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and though I do not find that this resolution satisfactory to me, I am afraid that they will not accommodate any customer requests. The matter can be considered resolved and I will ensure that I write poor reviews for the business.

Sincerely,

Review: When I was researching for a reasonable ticket to Rome, Italy from Cleveland, Ohio where I reside, I searched Internet websites on [redacted], and [redacted]. I never contacted or searched with the company Travelong Inc. as indicated on the statement. After receiving a bill from my [redacted] card, I was informed of such a company and was charged for two tickets to Rome, Italy through the company Travelong Inc.

When searching on the website [redacted], I was prompted to place my credit card number into the dialog box to purchase two tickets. After putting in my credit card number, the website indicated these tickets were no longer available at this price and prompted me to confirm if I wanted to continue with the purchase with the new price listed. The price was significantly higher and I declined the amount and did not purchase the tickets. Thus we were not aware of the purchase and we did not receive a confirmation number.

I never knew I had the tickets that were purchased from [redacted]. until the bill came in the mail from [redacted]. If I would have known of these tickets being issued and purchased, I would have used them instead of purchasing the tickets I did buy with a travel agent.

The statement on my [redacted] card indicated the tickets were purchased through Travelong Inc. Travelong Inc. must run [redacted]'s website and charged my credit card without my approval.Desired Settlement: We would like to be refunded the full amount we were charged for the two tickets; $3226.80.

Consumer

Response:

At this time, I have not been contacted by Travelong.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

We cannot confirm these are Travelong or [redacted] clients as we were not able to locate any reservation matching these names and scenarios.We appreciate you bringing these to our attention.Thank you,[redacted]Customer Advocate Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have not received a full refund for the tickets that were charged to my [redacted] account.Referring to the attached documents you can see that I was charged for two tickets from Travelong Inc. New York as I have stated in the original complaint. I did not know of these charges until I received the bill and it was too late to cancel the tickets. The tickets were charged without my consent and knowledge. When I was searching online for tickets, [redacted] stated the price for each ticket was around 1,200. I placed my credit card information into the website to purchase tickets at this price. When prompted that the tickets were no longer available at this price and were significantly higher at the price listed on the credit card receipt attached, I clicked I no longer wanted the two tickets. As stated before, the tickets were still charged to my credit card without my knowledge or consent and thus I never received a confirmation. The following day I booked two tickets through a travel agent. Why would I purchase to tickets from [redacted] and then another two from a travel agent if I had already bought two tickets??I will restate, upon receiving the bill, it was too late to cancel the tickets with US Airways.I would like a full refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear Sirs:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In her complaint she

states we charged her credit card without her consent for tickets she purchased

via our online website.

On

May **, 2013, [redacted] or someone on her behalf went on our website and

submitted a round trip reservation from Cleveland, Ohio to Rome, Italy

departing June **, 2013. The reservation

was booked without the assistance of one of our Customer Service agents and it

is the responsibility of the person making the reservation to make sure they

read all necessary and important information.

Also

prior to submitting her reservation she stated that she had read and understood

our Terms and Conditions. Listed in our

Terms and Condition “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing any

and all changes made to the itinerary

are restricted and subject to airline penalties and

any fare difference.

Enclosed

is what we call a “Copied Payment” which was captured just before the reservation

was submitted (see attachment). As you

can see [redacted] was charged only the amount quoted.

We were notified by [redacted] that a dispute had been filed

by [redacted]. Since we consider

these to be valid charges the dispute was challenged.

Based

on the information she provided from [redacted] she was informed the

following:

“We have established that the Card was

presented in good faith to the merchant for valid charges you released your

Card number to an online website and we have no further recourse with the

merchant.”

We

regret any confusion or frustrations [redacted] encountered but no refund will

be offered based on the final outcome of her dispute she filed with American

Express.

Sincerely,

Review: I booked a vacation package online with [redacted] from NYC to Punta Cana, DR on 8/**/14 which included hotel and round trip airfare on [redacted] airways departing 10/*/14. The returning flight included a layover from Punta Cana to San Juan PR and then back to NYC. The original total amount for the package was $2324.47. A few hours later I did online comparison shopping and found the same vacation package (same hotel with round-trip NONSTOP flights with [redacted] airways) on [redacted] for $2229.53. On 8/**/14 I contacted [redacted] within the allowed 24 hour cancellation period and expressed my concerns asking them to price match the package and the flights. Thus, began the long and tedious process of dealing with their horrendous customer service. I worked with an individual by the name of "[redacted]." I was initially promised a price match guaranteed refund. The rep indicated that the flights I wanted were more expensive and after some resistance and expressing my concern to cancel, I was reluctantly given the same flight itinerary as [redacted]. At the end of the conversation I was assured an e-mail confirmation for all of the above, but after three days had past I realized I didn't receive a confirmation.

On Wednesday 8/** I called the [redacted] call center 3 times. The first two calls I was disconnected and hung up on by the reps at the call center. I worked with a third rep. I explained my situation again for the 2nd time. I received a confirmation that the flights had indeed been updated on my itinerary. However, when I asked about my price match refund I was told to my surprise that my booking rep had never requested one! I was also told that since the flights were expensive and already had been booked that additional price match refund would not be given. The rep stated it was a choice of one of the other, either take the flights or receive a refund. I explained to the rep I was extremely dissatisfied because I was misled to believe my refund and flight changes that I agreed to would not be an issue. If I had known this would be an issue then I would've canceled on Sunday within the 24 hour booking period. The rep then placed me on hold while he tried to get the original rep Wilbur on the line. After 10-15 minutes on hold the rep came back and told me he could NOT reach my rep. I then asked for a supervisor. After being on hold again for 10 minutes I was hung up on. I waited yet another 24 hours to receive a response from [redacted]. On 8/** after receiving no response, I sent an e-mail to customer service and requested a full cancelation of my vacation package and proceeded to book my vacation with [redacted]. A few hours later I received a reply back from my original rep [redacted] emphatically apologizing for the customer service mix up and promising to make amends. I informed him that I was forced to cancel my reservation because of poor customer service, a refusal to honor the price match as per [redacted]’s price match guarantee policy and that I had already booked with [redacted]. After about a week I checked my [redacted] statement and saw there was no refund and that I was still being billed for the [redacted] reservations despite my request to cancel on 8/**/14. I then directed [redacted] to dispute the charges.

Almost a month later, (on 9/**/14) I received an e-mail from another rep "[redacted]" of [redacted] asking me to explain the disputed charges. I realized at that point that the reservations that I had asked to be canceled were never actually canceled. After a few e-mail exchanges with Erin I informed her that I just wasn't interested in doing business with her company, after all of the aggravation. Afterwards I received my long awaited cancellation notice (via e-mail) from [redacted].com. Two weeks later on 10/*/14, [redacted] informed me that [redacted] would only honor a partial refund of 1067.71 (1256.76 less than the original amount) which they claim to be non-refundable. I don’t understand how [redacted] has the audacity to (in bad-faith) retain the full fare amount when the Airline’s website states that cancellation fees range from $75-150 max. per person. [redacted]. In reality I did take the same exact flights on my original itinerary but with a different travel agent ([redacted]) as I refused to do business with [redacted], so I don’t see why [redacted] would even choose to penalize me for a cancellation fee in the first place! Furthermore a brief google search for [redacted] revealed countless negative reviews about this company and its fraudulent, deceptive business tactics that I wish I had seen prior to even booking with them. I formally request the assistance of the Revdex.com in helping me in a mediation with a company that just isn’t playing fair with a NYS consumer.Desired Settlement: Full refund from merchant of remaining amount - $1256.76.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

is requesting a refund for a non-refundable ticket he purchased on August **,

2014.

On

August [redacted] called out customer service department

advising that he saw that the price was less on [redacted] by $51.20 and that they

could confirm a direct flight on his return.

Our customer service agent also offer a refund of $5.00 as a rebate

making a total refund of $56.20. The reservation was changed and the refund

processed.

On

September [redacted] we were advised by his credit card company that [redacted] has filed a dispute in the amount of $2,324.47. Please understand that we were not investigating

his claim, this process was being handled by his credit card company and they are

the ones who will determine the outcome.

Based

on the information [redacted] provided his credit card company has completed

their research, and determined that out of the $2,324.47 only $1,067.71 was

eligible for refund.

We

regret any confusion or frustrations [redacted] encountered but no further

refund will be offered since his credit card has determined that the remaining

$1,256.76 to be a valid charge.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have spoken to the Airline - [redacted] airways representatives have assured me that the tickets purchased by [redacted] are OPEN tickets and not BULK tickets. What this means is that as open tickets ARE INDEED refundable. When I explained my situation to [redacted] and asked why my refund wasn't complete I was told that [redacted] has to request the refund since they purchased it on my behalf then charged my credit card for it. [redacted] for whatever reason has not followed up with [redacted] for a refund which would then mean a refund for me.

[redacted] seems to be purposely holding on to my money!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is correct; [redacted] was willing in good faith to offer me a travel credit, NOT a refund because [redacted] was being unethical and unwilling to do right by its client. I feel it’s disingenuous that [redacted] is STILL citing the "[redacted] nonrefundable policy” claim even though [redacted] deliberately informed [redacted] of its willingness to fully refund my airline tickets. If [redacted] was supposedly sticking its so-called nonrefundable policy why have I been offered travel credit? [redacted] has continued to stall the process and has not been helpful whatsoever in helping to bring this matter to a satisfactory conclusion.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In his complaint [redacted]

states that [redacted] has issued him a credit voucher.

As

stated based on the rule established by [redacted] the ticket his purchased was

non-refundable and any residual value may only be refunded to a voucher

(credit).

Again,

we regret any confusion or frustrations [redacted] encountered and no

further action is to be taken on our part and consider this complaint closed

since [redacted] has already issued [redacted] his credit to be used within the

year.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Review: I booked a round trip ticket to Las Vegas through this company. Due to circumstances, I was not able to go. Called them up and was told that no refund could be given. I had no problem with that but was hoping to get a travel credit considering I had booked months in advance and had spend a considerable amount of money. Firstly, they have the worst customer service. Everyone is in India with [redacted] that you can barely understand and they can't help you because they don't know how to go off script. I was told to call the airline, but the airline isn't who charged my credit card, it was [redacted]. They then called me back leaving a voicemail saying that they would be able to assist me. I called back and stated why I was calling and no one knew that someone had called me. I told them the name of the person who had left the voicemail and was told no one works there by that name. Are you kidding me?!!!!!!! Do not use this company to buy your travel tickets. Use another site that actually helps there customers.Desired Settlement: I want my money back.

Business

Response:

[redacted]

Dear [redacted]:

This is

in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] wants to make a new reservation utilizing her credit she states she is holding

with JetBlue.

We

would like to advise the Better Bossiness Bureau that one of our customer

service supervisors has left several voice messages for her to please contact

[redacted] at ###-###-#### for assistance.

As of

today November *, 2014, [redacted] has not contacted [redacted].

We regret any confusion or frustration [redacted] has

experienced but no action can be taken on her complaint based on the above

information.

We

appreciate the time and attention your office has given this matter

Sincerely,

I've used cheapoair also in the past. Yes,deals are okay some of the time, but, I will not use them again. Too much effort. Poor english, poor organization of resources, double talkers and out right liars at times (with me at least). I booked a flight with an airline that, unknown to me, required online checkin only. I got to airport and was forced to pay 70 Euro to get on flight because `i did not check in and print my boarding pass. While this is an "airline" requirement, cheapoair did not inform me properly. The alert went to a random email within their own company ( I know this because an agent in a UK airport looked up the reservation and told me such. Overall, a fly by night CHEAPO company. You get what you pay for I guess.

Review: [redacted] has failed to refund full amount of airline ticket cost.Desired Settlement: Refund the remaining $500.

No penalty for cancellation.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] states that he has not received his full refund and requesting that he

be refunded the balance of $500.00.

Please

see attached screenshot of our Refund

Page below, showing the amount requested for the refund, the date of the

request and the Processor Approval Code showing the dollar amount to be removed

from our bank, [redacted]:

The

credit may take up to 14 business days to appear on his credit card

statement. If this refund does not appear

in the time advised he may want to check with his bank as to the delay.

We

regret any confusion or frustration [redacted] encountered and appreciate the

time and attention your office has given to this matter.

Sincerely,

[redacted]

Review: I bought a ticket through them,apparently they never got the money I called the bank And we have a conference call regarding the money and a banker set that the money what's withdrawal from [redacted]. I spend 8hrs on the phone with them, and I was only going in circles with them they continue to transfer me with the wrong departmentand leaving me on hold each call for about 45 to an hour. N telling me that a supervisor I was going to contact me within an hour and they never called back.I have a Family emergency in Russia and I don't have the time For for that. I don't want anybody to experience what I did,I think it's unfair and they should be accountable , and I hope you guys address this. Thank youDesired Settlement: I think the least they can do for all this inconvenience 8Hrs of my time. they should get me a great discount, and the most important to fix and address there customer service ,and followup with The customer.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

is requesting some form of compensation for time it took to issue his ticket.

Our

records indicated that when our automated system went to issue his ticket we

received a “Credit Card Decline” message and his card was declined. We are not advised why only that his card

company would not authorize the charges.

[redacted] was advised the same.

The

reason that it took so long is that our customer service agent and [redacted] went

back and forth with his bank trying to figure out why we received a

decline. His bank stated that there was

a pending authorization but would not provide the authorization code so the

ticket could be issued. We regret that

this process took longer than [redacted] would have liked.

Our

records indicate that his ticket was issued and per the airline [redacted] has

utilized his outbound flights based on this information no compensation will be

offered..

We would like to apologize for any rude

or unprofessional behavior he feels was displayed by our agents that he described

in his complaint. We take our customer

service seriously and do not tolerate any such behavior by our staff. His concerns have been submitted to senior

management and appropriate action will be taken.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information.

Sincerely,

Consumer

Response:

Ys Bureau:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ they are lying again, this business it's full of [redacted]. my bank never declined the transaction in fact I have proof of that payment went through, my bank representative told the [redacted] at all the Sales People w talk over the phone that the payment went through, and if there was any mistake he was in( there end) not the bank.in fact we have about 3 conference call and stIllthe [redacted] from [redacted] could never resolve the problem. after that call the [redacted] from [redacted] again, told me that he was going to call me back within 30 minutes, and she never follow up with it. This is unacceptable ,and I wouldn't like anybody else to go for what I went through On a emergency situation or any. They need to be accountablefor their service, we the customer Are Paying for their service and that's not fair to be treated and ignore it like we're not.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been

[redacted] have done anything and they keep saying the same thing over and over again that my

concerns have been submitted to senior management and appropriate action will be taken., nobody have contact me ever since this happend.

Review: I book a trip using [redacted] on *-Aug-2014 (a round trip Toronto-OMAHA between [redacted] Sept/2014). My booking number [redacted], E-ticket: [redacted]. On **-Sept-2014 at 4am The United Airline (OMAHA Airport) could not find my reservation (nothing under my name or my booking numbers) I showed my original booking document.I checked all airlines (United, US AIRWAYS and American) I called [redacted] but nobody answered (I have the records on my phone). I missed the flight by 6:01am because there was not reservation confirmed for me on theirs systems but I had everything booked and confirmed from [redacted] did not give me any option/solution/concrete description of the problem then I had to paid for a new ticket for the following day (I paid 210 US dollars in cash and I've been charged for 613.45 CAD on my credit card (I have all the evidence) Also and I had to stay overnight in OMAHA. I missed a day at work (**-Sep-2014). I am ONLY demanding the refund of the money I paid from this Agency, please.

Product_Or_Service: FLIGHT TICKET

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I request the amount of 210 US dollars in cash and the payment of the amount of 613.45 CAD of my credit card A.S.A.P. because I do not want to get interest charges on my credit card and get bad credit history. Clearly, it was not my fault.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for the above reservation since when she checked in for

her flight she was advised no reservation was found and she was required to

purchase new tickets directly from the airline.

We

would like to advise the Revdex.com that a refund request has been

submitted to our Accounts Payable Department in the amount of $ 725.51.

The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We

regret any confusion or frustrations [redacted] encountered and appreciate the

time and attention your office has given to this matter and to please

understand to complete this process may take up to 30 days from the date of

this letter.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am just waiting for the refund and looks it'll be a long process but there is no problem I'll wait for it.

Please, I prefer the money back by check. is that possible?

Sincerely,

Review: On March [redacted] 2014 my friend and I called Cheapoair.com to book a flight to Milan, Italy for June *, 2014-June **, 2014. We booked our flight separately but requested to be seated next to each other. The representative told my friend and I in order to reserve seats we have to pay an additional fee, but did not explain the costs. The representative verified that we will be able to seat next to each other; however on June *, 2014 our seats were not reserved to one another including our return flight on June **, 2014. We were booked through Jet Airways and were told by Jet Airways that they don't reserve seats. Basically, this tells me that I was scammed for additional money. I paid an additional $99.12 and was told it was a convenience fee, but I don't know what that means. The whole point was to be able to sit with my friend through a long journey and it never happened. Due to this incident I have lost trust and will never use their website again.Desired Settlement: Refund of $99.12 for something that the representative confirmed.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting a refund for the $99.12 she was charged since she states our

customer service agent advised this would be an additional fee in order to

reserve he seats.

On

March **, 2014, [redacted] contacted our customer service department requesting a

reservation for a party of three departing Newark, New York to Milan, Italy,

departing June *, 2014. Flights were

offered and she was advised the total cost of $961.00 per person which included

taxes and fees (see attached).

Our

customer service agent also advised that she had requested for seats [redacted] had

been requested for their flight from Newark to Brussels. At no time did the agent advised that there

would be a fee in order to request her seats.

Listed

in our Terms and Conditions: “Please note that your seats requests are

requests only. The airline reserves the right to apply any revisions to the

requested seat allocation without notification. All requests should be verified

with the airline. We do not guarantee you will be assigned the seat you have

requested. We also do not guarantee that your meal, frequent flyer and other

special requests will be confirmed by the airline. It is therefore recommended

you contact your airline directly to confirm these requests”.

We

regret any confusion or frustrations [redacted] encountered but no refund will be

offered since [redacted] was only changed what she was quoted.

We also

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This complaint is a part of a group of three travelers so it is duplicated because we all tried to resolve the issue with one person in our party taking the lead after no success.

On November [redacted], we were scheduled to fly from DFW to Sao, Paulo with a final destination of Buenos Aires, Argentina. After purchasing the tickets, I called the airline ([redacted]) to confirm that we would not need Brazilian Visas because we were not scheduled to be there over 24 hours (for the layover) and they told me that it would not be a problem, however that was not the case at all! When we went to check in we were told that we could not board our flight because we did not have the visa and we explained to the gate agent that we would not be there for more than 24 hours and that we had confirmed this information months ago (At this point we’re speaking with American Airlines Agents because they operate the [redacted] portion of the flights from the U.S. which we were not aware of prior to our actual tickets being “ticketed”. This is where a scary dream turned into a nightmare! The AA agent told us that we needed to contact [redacted] (to rebook our flights to direct flights) because it was through that portion of the company and we would need to call because there was is no representation at the DFW airport. We were on the phone for hours trying to speak with a representatives from [redacted] and CHEAPO Air. After several calls the Cheapo air representative told us that we needed to cancel our flight or we would lose all of our money. We did as instructed and later found that that we could have boarded another flight if our tickets hadn’t been cancelled. After purchasing brand new tickets and completing our trip we contacted Cheapo-Air about our credits. In an email it stated that our credit would be through [redacted] but we needed to contact Cheapo to book. However, when we contacted Cheapo they told us to contact [redacted] or [redacted] because that is who our credits were through. After months of corresponding via email and phone to [redacted] and neither company able to find a credit, they transferred me to their corporate office and a representative there told me to that my credit was with Travelong. A quick google search and this is the parent company of Cheapo-air and they had been deceitful as well as dubious in their communications to prolong the use of our credit. After months, of a goose hunt, I’ve decided to contact you and the ARC to get a full refund. Their mal-business practices have cost me and my counterpart’s lots of time. I believe they gave us the run-around so that we would not cash in on our credits as we only have one year from the date of the ticket pur[redacted] to use it (which this stipulation also was not clear and we thought that we had one year from the date of the actual trip). The agent actually lied to me and told me that I pur[redacted]d my ticket on March [redacted] and that the credit had expired and then let me on hold for a long time to “work on my behalf” to see if he could get it reinstated. He also promised that a supervisor would call me in four hours and that hasn’t happened. After all of the above, I’m requesting a full refund.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to

the complaint we received regarding the above referenced booking number. In her complaint [redacted] is requesting a

refund for a ticket she pur[redacted]d since she was denied boarding for not having

proper travel documenst.

Please see the

screenshot of our Refund Page below, showing the balance due was processed. Below is the date of the request and the

Processor Approval Code showing the dollar amount to be removed from our bank,

[redacted] Manhattan.The credit may take up

to 14 business days to appear on her credit card statement. The balance of $117.03 will be

refund by the airline and make take them up to 60 business days to complete

this process.We are sorry for any inconvenience [redacted] encountered but no other refund will be processed since our service

fees are non-refundable.We appreciate the time and attention your

office has given to this matter. Sincerely,Karen R[redacted]Customer Service Manager

Review: I booked an international flight for $701 in July and needed to cancel it to change airports. They charged me $150 to cancel and said it would be 30-60 days from ** Jul 15 for me to get my refund credited to my account. after 60 days I contacted them and they asked me to wait 5-10 more days. It has now been 14 more days and I still don't have my refund.Desired Settlement: I want my money back.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] states that he has not received his refund of $701.60.

We

would like to advise the Revdex.com that we have submitted all

necessary information to the Airlines Reporting Corporation (ARC) who handles

airline ticket distribution who

in turn sent it to the airline in order to obtain the refund he requested in

the amount of $701.60. The request was

submitted on July [redacted] and the airline has up to 60 days to comply. The refund will be processed back to the

original form of payment used when the reservation was submitted.

I

have enclosed (see attached) the receipt received from ARC showing that the

refund was processed back the [redacted] ending in [redacted] to [redacted] who

is listed as the credit card holder.

[redacted] will need to check with her credit card company or if she has any other

questions she may contact our Billing Department at ###-###-#### and one of our

agents will be able to assist.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Review: I was booking a flight through Fairportal's Cheapoair site and the option I was looking at was for a Frontier Airlines flight. The pricing was listed however information about baggage, including carry-ons, was not on the site. Only a link to look at the baggage information on the airline's site. After looking at the airline's site it was still not clear as the airline uses various tiers of tickets to determine what the expense of baggage is and Cheapoair showed no information about which tier was being purchased. To be clear, I am not talking about economy, business, and first class. Frontier has various tiers just for their "economy" seating including "economy" and "basic" options.

So I called up Cheapoair customer service to find out if they had a better answer. The gentleman I talked to assured me that the ticket being purchased would be the tier that would include a free carry-on. I will be clear here that this issue was the sole purpose in me calling their customer service and it was the only point to which I wanted answers to. I was thorough in ensuring I had a clear answer from the customer service agent, there was no wiggle room from his side. He said, with no room for interpretation, that the tickets being purchased would have a free carry-on. I likely wouldn't have purchased the tickets from them if the carry-on was going to be charged. Tickets with Southwest Airlines were in a similar price range with the Frontier carry-on fee and since Southwest tickets include a free carry-on and 2 checked bags at no additional fee plus their flexibility with changing schedules they would have likely been the choice if not for the free carry-on with Frontier.

I was making the trip with my girlfriend so we both went ahead at that point and booked our flight through the customer service agent. Fast forward to our trip, we go to check-in for our flight and Frontier is charging for carry-on luggage to the tune of $25 each direction for each person making it a $50 total charge per person for the round trip. I should be clear here that none of the information I received from Cheapoair in the ordering process showed which tier the ticket was. A call to customer service was met with the response that "a [redacted]" would call back within a couple of hours. No callback was received within that time frame. Finally called them back again and was eventually transferred to a [redacted] who said all he could possibly do was give a Cheapoair credit for that amount and that both myself and my girlfriend (who I should add booked separately, but at the same time for the same flights) would receive an email with the details of the credit. That was in the evening on April ** and to this point neither of us have received an email.Desired Settlement: At this point, due to a couple of factors including distrust in Cheapoair(Fairportal) and the fact that neither of us travel all that frequently, I am requesting a refund of $50 for each of us to our credit cards (not company credit). A company credit in this case was hardly adequate to start with since it was misrepresented from the start but now that they have failed to follow through with even that I think the refund to our credit cards is the only appropriate action.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting compensation in the amount of $50.00 he was required to pay

the airline for baggage fees.

On

April [redacted] spoke to one of our customer service agents who

offered [redacted] a $50.00 Inconvenience Coupon [redacted] which he accepted.

The

coupon may be used when making his next reservation either online or over the

phone with one of agents by simply supplying the coupon number listed

above. The coupon is valid for travel

within the Continental US for a 1 year period from the date of issue

4/**/14. The inconvenience coupon is

non-refundable, non-transferable and has no cash value and amount can only be

applied to the cost of our service fee up to the value offered and

accepted. It can only be used by the

Credit Card Holder of the original booking

We

regret any confusion encountered by [redacted] but no further compensation will

be offered since the inconvenience coupon has been issued.

We

appreciate the time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Neither I nor my girlfriend, as I stated in my original text, received the coupon. Nothing was sent, no info given. And again, considering that the company misrepresented what we were purchasing, I feel that a refund, not a credit, is the correct course of action and is the only outcome either of us will accept. That feeling is only reinforced by their failure to follow through in sending their "coupon".

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In his complaint [redacted] is now requesting that he be refunded $50.00 in lieu of the inconvenience

coupon he accepted.

In

his rebuttal he states that he has not received the coupon offered. We would like to advise that there is no

physical coupon that would have been issued.

As stated in my original letter dated May **,

2014, [redacted] was advised the coupon number (Inconvenience Coupon [redacted]) and

how to utilize this it.

The

coupon may be used when making his next reservation either online or over the

phone with one of agents by simply supplying the coupon number listed

above. The coupon is valid for travel

within the Continental US for a 1 year period from the date of issue 4/**/14. The inconvenience coupon is non-refundable,

non-transferable and has no cash value and amount can only be applied to the

cost of our service fee up to the value offered and accepted. It can only be used by the Credit Card Holder

of the original booking.

Again,

we regret any confusion encountered by [redacted] but no other compensation will

be offered.

We

appreciate the time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am not "now" trying to get a refund, I have been trying to from the time I called Fareportal about this issue in the first place and have said it in every statement in this complaint. And again, let me reiterate, this was Fareportal directly giving incorrect information in their sales pitch. Is a coupon for future services which only covers their own fees and not anything else any sort of adequate compensation for when a business lies about how much things will cost when selling something? I DON"T THINK SO. I don't really care if it was intentional or not, the result was the same. I was given incorrect information which at best was out of ignorance and hope that it was correct or that I wouldn't make a fuss about it down the road if it wasn't.

I want to also be clear, as the interpretation of Fareportal's response could be misleading, I was not given any sort of coupon code or anything until their response to this complaint. That is the first I had seen of any coupon code from them. Nothing was given to me prior to that.

I am not going to use that coupon. I have no inclination to use Fareportal's services after this besides the fact that I foresee no trip requiring the services of any travel service. The coupon is a hollow gesture and compensates nothing.

And finally, any "confusion" on my part? Really? Do I sound confused? Is it confusing when a company says something that turns out to be blatantly false? And not only that but as I said, at best it was ignorance and a blatant choice to ignore the ignorance and say it anyway. I don't think this is confusing at all. Is the implication that I didn't understand how to use a coupon that I hadn't received? I made it pretty clear in my original statement that I had not actually received anything. The response in this complaint from Fareportal was the first I had seen of a coupon code. There is no confusion on my part other than Fareportal's apparent lack of desire to make this right. The coupon isn't about making it right, its about trying to get me to go away without having to turn over anything else. And the fact that it wasn't even turned over until this complaint was started shows Fareportal tried to get away without giving anything at all.

I feel like Fareportal is trying to pick and choose what to respond to and hiding behind this somehow "incredibly generous" coupon they have offered and are carefully wording things to make it sound like they handled things better than they did.

So again, I don't care about the coupon. The appropriate action is a refund. Period. I had no coupon in my hand when I started this complaint and the fact that it was turned over in this complaint doesn't change the fact that a refund is the correct, and only, course of action here.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We have requested a credit from CheapOair for two flight tickets purchased through the travel agent as a result of safety concerns regarding the airline which they continue to advertise on their website. Unfortunately, to date, CheapOair has not provided a satisfactory response.

Background

On June **, we purchased two return fare tickets from [redacted] to [redacted] with [redacted] on the CheapOair website. Prior to booking the flights, we Googled “[redacted]” as we had not heard of the airline prior to this day. All that was found was that [redacted] is a new airline that started offering flights from [redacted] to [redacted]. No negative news was found online at this time.

Airplane Safety Concerns

On June **, we learned through a news story ([redacted]) (posted on June ** and covered by [redacted], a reputable source), that a [redacted] flight had to make an emergency landing after taking off from [redacted] heading to [redacted] on June **. Our concern is the unsafe condition of the airplane documented by [redacted]. The news story reported that the oxygen masks on the airplane were not in working condition, and passengers were passing out on the flight due to a lack of oxygen (flight attendants needed to wheel in oxygen tanks for these passengers as their oxygen masks were not working). The oxygen masks were described as tangled, old, having brown gunk inside them, and not working. Even if they were working, passengers would not have been able to use them as they were tangled up, or they would have been breathing in potentially harmful bacteria from the brown gunk inside. Concerns from passengers of [redacted] have also been voiced through social media (e.g., [redacted]). A number of complaints have been presumably deleted by [redacted], according to passengers’ comments.

Additional Concerns

Although we understand emergency landings are not uncommon in the airline industry, we believe this instance is different for the following reasons. Firstly, [redacted] has an apparent lack of meeting standards of safety for emergency equipment (such as oxygen masks), which failed passengers when they were required during the emergency landing. One has to wonder what else the company is lax with. Second, we have learned that [redacted] has only two airplanes in their entire fleet! The same airplane, which is over 30 years old, is being flown between [redacted] and [redacted]. If this were a reputable airline with a large fleet of planes, we would feel assured that the next plane that they would fly would be a safe one. However, with [redacted] having only two planes in their fleet, and their apparent lack of concern for safety apparatus, we cannot be certain that the plane we get would be a safe one. No one wants to get on a plane that might get to their destination.

We have also learned of a number of recent flights being cancelled by the airline on the following dates: July [redacted] and [redacted] as per a representative we spoke with at [redacted], and July * as per [redacted]’s website. We believe there have been additional cancellations; however, we have been unable to get this confirmed by an airport representative. We are concerned this airline appears not only to be unsafe, but also unreliable in terms of its scheduled flights. Given our work demands, we do not have the flexibility for our flights to be cancelled or rescheduled to different dates, and we have also booked hotel stays during this time which, if cancelled, would put us at a financial loss.

Response from Airline

To this date, [redacted] has not publicly commented on what caused the malfunction on its plane, or what/if actions were taken to ensure the situation was rectified and that the plane is now safe.

Response from CheapOair to date

We have made a number of phone calls to CheapOair and to [redacted] (the company that markets and sells tickets on behalf of a number of airlines), and discussed our concerns to no avail. These calls were made on June **, July *, July *, and July **, 2015. Each company informed us that we need to contact the other and tried to pass us off to someone else.

We have tried to resolve the issue reasonably with both CheapOair and [redacted]. Had we known about these safety concerns with [redacted], we would not have booked the [redacted] airline flights on June **. Given the tickets were purchased through CheapOair, we are requesting a credit from CheapOair for the full cost of the two return tickets we purchased (each return fare at $1030). We believe that CheapOair should take accountability work with its business partners to resolve this issue.

When speaking with CheapOair supervisors/managers (Alvin, Bryana and Gilbero), they maintained that they had no idea of the malfunctioning plane and emergency landing of the [redacted] plane; however, we had called to inform CheapOair of this matter multiple times. As well, being in the airline industry, we feel that it is their business to know of such matters.

Our Request

We are appalled that CheapOair would continue to allow such an unsafe airline to be marketed on their website. Until [redacted] can ensure, at the minimum, that basic safety standards for safety equipment are met, CheapOair should no longer advertise their flights and risk putting others’ lives at risk; in doing so we believe they are acting irresponsibly.

Again, given these extenuating circumstances and concern for our safety, we are requesting that CheapOair give us a credit so we can book a flight with a reliable and safe airline. It is our hope that CheapOair will prove to us to be a reliable and socially responsible marketing/advertising travel agent, and provide us with a full credit.Desired Settlement: We have requested a credit from CheapOair for two flight tickets purchased through the travel agent as a result of safety concerns.

Business

Response:

July **,

2015

RevDex.com[redacted]

RE: [redacted]/Case [redacted] Booking

Number [redacted] and [redacted]

Dear [redacted]:

This is

in response to the complaint we received regarding the above referenced case numbers. In her complaint [redacted] is requesting a

refund for non refundable tickets purchased via our online website.

In her

complaint [redacted] states that the airline [redacted] is unsafe based on

information she saw in a news story by [redacted]

Based on the complaint we searched and found

the following:

The article was posted on June [redacted] which

advised that on June [redacted] after departing [redacted] the flight

lost cabin pressure and had to make an emergency landing. The article also stated that some of the

oxygen masks did not work.

On June [redacted] or someone on her

behalf went on our website and submitted a round trip reservation. The reservation was booked without the

assistance of one of our Customer Service agents, in these cases it is the

responsibility of the person making the reservation to make sure they read

all necessary and important information.

Prior to submitting her reservation she stated that

she had read and understood our Terms and Conditions. Listed in our Terms and Condition “All airline tickets are 100% non-refundable and

non-transferable.

CheapOair

acts as a service bureau that provides value added service to retail

travel agents and consumers. CheapOair has no control over and assumes no liability for the

actions of the suppliers from whom it obtains Travel products.

We

would also like to advise the Revdex.com that at no time have we

been advised by [redacted]) who help

airlines operate safely, under clearly defined rules that [redacted] is an

unsafe airline and request that they stop service.

We

regret any confusion encountered by [redacted] but no refund will be offered

since no warning has been issued stating that the airline is unsafe or unreliable.

We appreciate

the time and attention your office has given this matter.

Sincerely,

Karen R[redacted]Customer

Service Manager[redacted]

Review: I booked a flight online 2/**/14 but the website changed my desired dates of travel upon processing of the credit card. When I called back immediately to get dates corrected, the travel agent advised that would be an additional $210 to correct, which I ultimately agreed to pay & gave another Credit card to cover the charges. I advised that they had also put the wrong telephone # on the confirmation e-mail. I was advised they would correct, and would be "no problem." I received the confirmation email & acknowledged it as was advised, but did not receive the confirmation that I had completed the transaction. So, early the next morning, 2/**/14, I called CheapoAir back to confirm Itinerary changes, but was told despite the email received confirming changes, it was not completed, but if I paid another $200+ they would complete the change. At that time, I told the agent that I simply wanted to cancel the entire transaction & requested they refund my money. The agent said he could not do that & I requested a Supervisor. I was put on hold & left there for 30 minutes, then the call "dropped" which had also happened on the prior night. I asked my Credit Union to put a stop on all charges that day & was assured it was done. Today, I received a debit in the amount of $1,001.96 from Spirit Airlines & told that I had no way to recoup that money. HELP!Desired Settlement: Refund of my charges of $1,001.96 for a flight that I made diligent attempt to cancel & was not able to get assistance from CheapoAir

Business

Response:

April **, 2014

Dear[redacted]

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for a non-refundable ticket she purchased via our online

website.

We

would like to inform the [redacted] that as a gesture of goodwill a

refund request has been submitted to our [redacted] in the

amount of $1,011.96. The refund will either be processed back to

the original credit card used or in the form of a check. If by check it will be sent to:

[redacted]

We

regret any confusion or frustrations [redacted] encountered and please

understand to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I have not yet received a refund from CheapoAir, and my address zip code is incorrect. My address should read: [redacted]

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

April **, 2014

RE:

Booking number [redacted]

Dear [redacted]:

This

is in response to the rebuttal letter we received regarding the above

referenced booking number.

As

stated in my original letter dated April **, 2014, we advised that as a gesture

of goodwill a refund request has been submitted to our Accounts Payable

Department in the amount of $1,011.96. The refund will either be processed back to

the original credit card used or in the form of a check.

We

regret any confusion or frustrations [redacted] encountered and please

understand to complete this process it may

take up to 30 days.

[redacted] also advised that in the original letter her zip code was

incorrect. We would like to advice that

our records have been updated with the correct information.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have not yet received the refund, though I do understand the 30 day period, and am looking forward to a positive conclusion of this case/complaint.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On February [redacted], 2014 I purchased a ticket for my husband. The next day I realized that there was a glitch on their iphone application and it was a wrong date on it. When I realized it I contacted CheapOair right away and explained the situation. The sales representative was very rude and told me that I made a mistake and that he is sending me a screenshot of what I have booked. I told him how is he going to send me a screenshot of my phone, as I was booking through the app? My husband was suppose to fly this evening for work up norht and the ticket was for the next day. We were already stressed enough that there was a possibility of him missing the work but very disrespectful representatives did not make it any easier. I told them I would have to talk to my husband and call them back on what we are going to do. I have contacted them again in just 40 minutes asking them to check how much would it cost to change the ticket on today. After they gave me a price of over $600 one way (usual ticket price is $250-$300) I refused it and asked them to check other nearby airports. At this point representative told me that I have contacted them too many times and now I have only 1 chance to "make my mind" or I will loose my money. I couldnt take that anymore and asked for a [redacted]. The [redacted] reassured me that my money will be safe and suggested to cancel the flight with the $50 cancellation fee and a credit with the same airline valid for the calendar year. At the time of my next booking I would have to pay rebooking fee of $50 plus the difference in fares if any. Scared that I am going to loose my money I agreed to that option. In a few weeks we decided to use our credit and buy a ticket. I contacted CheapOair and representative told me there will be an additional fee of $107 to change my ticket, which didnt make any sense as there was only $** difference in fares plus $50 fee. I asked representative to breakdown the charge and his answer was there is no breakdown and thats the total charge. I started calculating it for him and he agreed to everything I say but the end result was $107. The whole coversation took about $30 and after that I gave up and decided to call the aircompany directly. After all the calculations the total fee for changing my ticket was $15!!!! So Cheapoair wanted to charge me $107! For the same ticket blaming that this is what airline is charginf them!!!! Here is the conversation between me and the representative.

21:53 Your Question: Hi there, I have a credit for my husband at westjet through your website and I would like to book a flight for him

21:53 Please wait, an operator will be with you shortly.

21:54 Your request is important to us. Please wait, an operator will be with you shortly.

21:55 Your request is important to us. Please wait, an operator will be with you shortly.

21:56 Your request is important to us. Please wait, an operator will be with you shortly.

21:56 Your request is important to us. Please wait, an operator will be with you shortly.

21:56 You are now chatting with [redacted] - Sales Support Online Chat

21:56 [redacted]: Thank you for choosing CheapOair. How may I assist you ?

21:56 [redacted]: All Fares/Charges Quoted on this chat would be the "total price per person".

21:56 [redacted]: In case of any technical issues, if our chat gets disconnected, you are advised to chat again at a later time

21:56 [redacted]: Hello [redacted]

21:57 [redacted]: Hello [redacted]

21:57 [redacted]: Greetings [redacted]

21:57 [redacted]: May I have your Cheapoair booking number [redacted]?

21:57 [redacted]: 1 moment

21:57 [redacted]

21:58 [redacted]: *Sure

21:58 [redacted] 21:58 [redacted]: May I have your billing address along with your zip code as given in the booking for verification purpose ?

21:59 [redacted]: 30-[redacted]

22:00 [redacted]: Thank you for the verification

22:00 [redacted]: np

22:01 [redacted]: May I the know the new dates required for the passenger?

22:01 [redacted]: March [redacted] Grande Prarie, AB to Kelowna, BC

22:02 [redacted] 22:02 [redacted]: this one works the best

22:03 [redacted]: Kindly allow me a moment

22:03 [redacted]: sure

22:09 [redacted]: Dear [redacted], Thank you for your patience

22:09 [redacted]: no worries

22:10 [redacted]: I apologize I will be unable to log in with the link provided by you

22:10 [redacted]: However let me look for the best available options with West Jet Airlines

22:10 [redacted]: Westjet Airlines

Flight 424 73W

YQU - Grande Prairie , Alberta , CA

YYC - Calgary , Alberta , CA 11:45am - **Mar, Thu

12:55pm - **Mar, Thu Nonstop

Coach

1hr 10min

Westjet Airlines

Flight 461 736

YYC - Calgary , Alberta , CA

YLW - Kelowna , British Columbia , CA 01:35pm - **Mar, Thu

01:37pm - **Mar, Thu Nonstop

Coach

1hr 2min

Flight Duration : 2hr 12min Layover Time : 0hr 40min Total Trip Time: 2hr 52min

Fare rules Baggage fees

22:14 [redacted]: Thank you

22:14 [redacted]: np

22:15 [redacted]: Allow me to check this please

22:15 [redacted]: ok

22:18 [redacted]: Thank you for all your patience

22:18 [redacted]: np

22:18 [redacted]: Please find flight options once again

22:19 [redacted]: Flight:Westjet Airlines 424 Departure: Grande Prairie **MAR /1145Am Arrival:Calgary **MAR/1255Pm

Flight:Westjet Airlines 461 Departure: Calgary **MAR /**5Pm Arrival:Kelowna **MAR/**7Pm

22:20 [redacted]: yep thats right

22:20 [redacted]: The total additional cost to change your ticket would be CAD 102.50, Per Person

22:20 [redacted]: Passenger name would be [redacted]

22:22 [redacted]: could you please break it for me? As on the website the total price is $352.58 before cheap pick offer applies. We have $361.33 USD credit

22:22 [redacted]: Sure, I would also like to make a small alteration

22:23 [redacted]: The total additional cost would be CAD 107.50, Per Person

22:23 [redacted]: ok

22:23 [redacted]: Actually there is no break up the simple fact is that you do not compare it with a new ticket's fare

22:24 [redacted]: This is on the basis of the old ticket and the charges to change it when you use it after availing a future credit

22:24 [redacted]: Inclusive of the penalties and the fare differences

22:25 [redacted]: I haven't heard from you in a while. Are you still with me?

22:25 [redacted]: at the time of the cancellation I already paid a cancellation fee. I have a letter saying that there will be a rebooking fee of $50 plus fare difference. As I see on the website the new fare price is $352.58

22:26 [redacted]: so I would like to know where the charge of $107.5 came from

22:27 [redacted]: Yes You are right [redacted], along with a CAD 50.00 change fee there is a considerable fare difference also and that is what is totaling up to an additional cost of 107.50, Per Person

22:27 [redacted]: Kindly do not compare it with a new ticket's price

22:28 [redacted]: could you please email me a new fare price and all the charges applied as I would like to discuss it with the [redacted] as well as westjet directly

22:28 [redacted]: Dear [redacted], You can use this chat as a reference for sure

22:28 [redacted]: Your old ticket number was [redacted] 22:29 [redacted]: and what is the new fare price

22:29 [redacted]: And the West Jet Airways toll free number is [redacted] 22:29 [redacted]: The new ticket cost is USD 374.58, Inclusive of all the taxes and fees, Per Person

22:30 [redacted]: and what is cancellation fees and charges

22:30 [redacted]: rebooking fees I must say as I already paid a cancellation fee

22:31 [redacted]: The change fee as per the Airline Policy is CAD 50.00, Per Person

22:31 [redacted]: Kindly have a word with the airlines if you wish [redacted], Not a problem

22:31 [redacted]: ok and what is the rest of $57

22:33 [redacted]: new fare price is $374.58 + $50 rebooking fee in total is $424.58

22:33 [redacted]: our credit is $361.33

22:34 [redacted]: $424.58-$361.33=$63.21

22:34 [redacted]: so where did $107 come from

22:35 [redacted]: Dear [redacted], Let me check

22:35 [redacted]: thank you

22:35 [redacted]: Actually I would request you to not add the cancellation fee of CAD 50.00 to the new price please

22:36 [redacted]: ok

22:36 [redacted]: That is a separate non refundable service fee

22:36 [redacted]: I did not

22:37 [redacted]: You will now have a credit, in the amount of $361.33 USD , with Westjet Airlines . This credit will be valid for one year from the original date of issue 02/**/2014 all travel must be completed on, or before, 02/**/2015 and is only valid for travel on West Jet Airlines . All changes are subject to availability and airline fare rules . At the time of rebooking you agree to pay an airline penalty of $50 USD per person plus fare difference if any. This credit is NON TRANSFERABLE and NON REFUNDABLE

22:37 [redacted]: this is the letter from cheapoair

22:37 [redacted]: Okay you can get more details actually even if you call the west jet call centre

22:37 [redacted]: I agree

22:37 [redacted]: I already paid a cancellation fee of $50 when I cancelled the flight

22:38 [redacted]: Yes

22:38 [redacted]: so now I have to pay a rebooking fee plus a difference between new fares

22:38 [redacted]: Yes [redacted]

22:39 [redacted]: new fare price is $374.58 we have a credit of $361.33 so the fare difference is $**.25

22:39 [redacted]: plus rebooking fee of $50

22:40 [redacted]: Actually we calculate it by the fare difference separately as well

22:40 [redacted]: Your old tax was CAD 57.33

22:40 [redacted]: well I need to see the calculations

22:40 [redacted]: as I dont understand how you calculate it

22:40 [redacted]: The new taxes are CAD 107.33

22:41 [redacted]: And a re booking fee of CAD 50.00, Per Person

22:41 [redacted]: could you please send me a break down of fares and taxes separetly

22:41 [redacted]: So that totals up to USD 107.33 as an additional cost

22:41 [redacted]: I only can offer you this chat conversation as a reference dear [redacted]

22:42 [redacted]: is the [redacted] available 24/7?

As you can see non of it makes any sense and they have no clue what they are doing. I contacted Westjet management and filed complaint with them asking them consider stopping working with CheapOair as they represent them in a very bad way! I will never use CheapOair again and will never recommend it to anyone as well as will spread the word on how unethical, disrespectful and unprofessional their service is.Desired Settlement: I would like to get the charge of $50 that they applied to my credit card as well as an apology.

Business

Response:

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting refund of CAD50.00 post booking fee charged when she contacted us to

rebook her flight.

We

would like to inform the Revdex.com that [redacted] was contacted

and advised that the refund of the

CAD50.00 was processed on March **, 2014 based on the fact that she re booked directly with

the airline, in this case, West Jet.

This

process may take between 10 – 14 business days before it may reflect back to her

account

We

regret any confusion or frustrations [redacted] encountered during the process.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Review: Purchased an airline ticket through Cheapoair on September *, 2013. I was not notified that the last flight of my trip was cancelled around October. Days before my expected flight in January, I called the airline and they confirmed the cancelled status of my last flight. When I spoke to a representative about this issue he assured me that a refund would be possible on the last flight. Today I received an email with only half of the original monetary value of my last flight.Desired Settlement: A full refund.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] is requesting a refund since her flight from St Maarten to Dominica [redacted] was cancelled by the airline.

On February **, 2014, we have submitted all necessary information to the Airlines Reporting Corporation (ARC) in order to obtain the refund she requested (see attachment) who in turn sent it to the appropriate airline for final approval in the amount of $119.50 based on the fare calculation for that portion of her trip. At this point there is nothing further CheapOair can do to expedite this refund. Once submitted to the airline, they have up to 60 days to comply and the refund will be processed back to the original form of payment used when the reservation was submitted.

We regret any confusion or frustrations encountered by [redacted] and to please allow the airline time to complete their refund process.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Review: I used CheapOair other times, I never had a problem until today. After I purchased a fly ticket to [redacted] where I was living Feb.**, I need to anticipate my trip for [redacted] to today, Feb [redacted].

I call yesterday Feb.[redacted] to make the arrangements, they gave me a ticket for today, that I paid $480. [redacted] to [redacted] to [redacted] to [redacted]. I was happy but neither the operator neither the email I received said that when I will arrive to [redacted] and will leave from another airport [redacted]!!

So I have take my luggage, rent a car and drive to another airport. If the operato would mentioned I will refuse the itinerary!

I found out this information this morning at the front desk of the [redacted], when the employee pointed it.

I called immediately CheapOair and the found a ticket [redacted] to [redacted] and I am able to take the same fly that I have before,[redacted] without other fly between.

THE REASON WHY I AM COMPLAINING IS BECAUSE TODAY THEY CHARGED ME $674.50 MORE FOR SOMETHING THAT I ASPECTED TO HAVE YESTERDAY!

WHAT I AM VERY MAD IS THE FACT THAT NOBODY MENTIONED THE AIRPORT CHANGES AND I WAS CHARGED MORE($674.50) FOR SOMETHING THAT MUST TO BE OFFER TO ME IMMEDIATELY YESTERDAY IF I HAVE AN OPERATOR WITH THE RIGHT SKILLS, LIKE THE GUY TODAY.

TOTAL OF MY FLY TICKET IS: $1330 PLUS $480 PLUS $674 = $2484!Desired Settlement: I would like to have a refund for what I spent today: $674. The person who took my phone call yesterday didn't do a good job, I don't need to pay for their mistake.

I didn't have any choice but pay for fixing my ticket! I was at the airpot ready to take my first fly without any possibility unless I accepted to pay $674.

Business

Response:

February**, 2015

Revdex.com[redacted]

RE: [redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above

reservation. In her complaint she is

requesting a refund in the amount of $674.50 she was charged when she changed

her reservation.

We would like to advise the Revdex.com that a refund

request has been submitted to our Accounts

Payable Department in the amount of $674.50.

The refund will either be processed back to the original credit card

used or in the form of a check. If by

check it will be sent to:

We regret any confusion

encountered by [redacted] and please understand to complete this process it

may take up to 30 days.

We appreciate the time

and attention your office has given this matter.

Sincerely,

[redacted]Customer Advocate Team[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,