George Brazil Plumbing & Electrical Services

I would highly recommend George Brazil Plumbing and Electrical. Recently, Mark B. was the technician who assisted with my electrical issue. He was knowledgeable, courteous and professional.

[redacted] was excellent and I really appreciate his help and work!

Ernesto did a very good job, explained the problem and my options, and completed the installation quickly and professionally. Once again, great service from George Brazil.

Extremely professional & knowledgeable! This is now my company for all my plumbing & electrical needs.

Mark was very knowledgeable and understanding of the frustration plaguing my wife and I with the air conditioner compressor going out on an air conditioner three times with 60 days. Although the air conditioner was bought from another company, Mark provided information to the technicians from the other company in the hopes of help restore our home to a more comfortable temperature. He was unable to do any test because the new compressor, he did not charge me for the service call. I decided then and there I would call George Brazil for any electrical work I would need in the future and did so yesterday and today am waiting for the electrician. It was nice to have an understanding soul during our frustrations. [redacted]

Everyone here treated us professionally and courteously through our hot water heater problem. The answering team, the dispatcher and the tech himself were friendly and knowledgeable. We would not hesitate to use them again for any of our home needs.

Review: Due to their lack of desire to fulfill their commitment to warranty your services and repairs after six months even though you state that you warranty for one year you will no longer have me as a customer. After a maintenance of an RO system (for which I believe I was overcharged), in which the repairman (?) took the system apart and reassembled it, within six months the system sprung a leak that sent water through my home. When contacted, the company did not take any responsibility including repair and replace of materials or workmanship even though the invoice I received from the company when the work was done stated that there was a Warranty: 1 year parts and labor. Of which they offered neither.Their shoddy workmanship has caused me a great deal due to the flood from a plumbing repair. When I contacted the manager, he stated that he would do nothing to make the situation right. The repair cost over $500 and a new system is only $350.Desired Settlement: I would like a refund on for the work done on the RO system. They had a change to send someone to repair it but offered nothing. I have since had it repaired by another company.

Business

Response:

I am writing in regards to the plumbing complaint that Mr. [redacted] sent to your office in August about the services he received from AJAC, Inc. d/b/a George Brazil on January 24, 2014. In January, a George Brazil plumber went to Mr. [redacted] home and evaluated multiple plumbing issues and some maintenance needs. The item at issue in the recently filed complaint relates to a single item of work completed more than 6 months ago with respect to changing filters and membranes in an existing reverse osmosis (RO) system that Mr. [redacted] has under his kitchen sink. George Brazil supplied and installed new RO filters and a membrane, but George Brazil did not install or provide the RO System that cracked more than 6 months later. In short, George Brazil did not supply or install the RO System that broke. Here is a picture of the RO System immediately after George Brazil installed new filters and membranes, and you can see that there are no cracks in the pre-existing RO when we left Mr. [redacted] home in January.As is our standard practice, our plumber gave Mr. [redacted] a written quote for the work to be done. Mr. [redacted] chose what work he would like done and signed an authorization signature before we did any work. At this time the price was clearly written out on the invoice so that there was no surprise of what the job would cost. Mr. [redacted] was aware of the cost to perform a maintenance filter and membrane change out on his RO. We did not replace Mr. [redacted] whole existing RO system, we only replaced the RO's filters and a membrane inside of the RO’s cylinders. Our price to replace the whole RO system is more than performing a maintenance filter and membrane change out on his RO. Mr. Eliot’s price quoted in his complaint for an entire RO system is not a price or for the quality or type of an RO system that we provide to our customers.Six months after our original work, we received a call from Mr. [redacted] stating that he had a leak under his kitchen sink on his RO unit. He stated that we had worked on it before and that it should be under warranty. When we have warranty issues we send our Quality Control Manager (QC) out to our client’s home. On July 30, 2014, our QC manager arrived at Mr. [redacted] home and found that one of Mr. [redacted] cylinders on his pre-existing RO had cracked. Our QC manager took the below picture of the cracked RO cylinder and stated that we would call him to go over our findings.I called Mr. [redacted] after reviewing invoices and original pictures taken from six months ago as well as the new picture of the cracked RO cylinder and a discussion with our QC manager. I stated to Mr. [redacted] that the filters and the membrane are under our warranty as it is stated on the invoice, yet that was not the problem because the item that failed was his preexisting whole reverse osmosis unit. I reiterated that it was his pre-existing product that cracked, indeed we did service it six months ago, but we are not responsible for something cracking six months down the road on equipment that we did not install. If we had originally installed the RO then we would replace the entire RO system under our warranty.Mr. [redacted] did request us to return money that he paid to be part of our plumbing membership that has discounted pricing and maintenance benefits. We promptly obliged and we did return $220.24 to him as he requested for his service agreement membership. We also offered to replace the RO for him at a discount from our prices, but he hung up the phone and ended the phone conversation.We stand behind the products we provide and install. But we do not warranty pre-existing RO systems installed by others. We did refund him for his service agreement membership and offered to replace the RO at a discount. We provided a service and unfortunately he had a crack develop that caused a leak on his pre-existing RO that was provided and installed by others and we cannot be held responsible to warranty an existing system that fails six months after we installed filters and a membrane. There has been no allegations that there have been any issues with the filters or membranes that we installed. They appeared to have functioned correctly for the six months prior to the pre-existing RO cylinder cracking. What George Brazil did had nothing to do with the subsequent crack in the RO filter.Please reevaluate thiscomplaint as we do not see how we can be liable for an unreasonable request to warranty something that we did not install. Thank you for understanding in this matter.Sincerely,[redacted]George Brazil Plumbing, heating and Air conditioning

[redacted] was professional, knowledgeable, and reviewed all the options. I had limited time, and [redacted] made sure the work was completed, and explained the work that was done and charges.

Raul V[redacted] was our service tech and di an excellent job in identifying our electrical problem and providing advice regarding repairs.

The team of **, [redacted] and [redacted] were great. They were meticulous when they came to clean my duct work. They were fast, detailed, clean and very respectful of my personal property and furnishings. I would highly recommend them.

we just had three toilets replaced two days before Christmas. Zach is a great plumber. He was on time, clean, professional and honest. He made sure we had the right color toilets and that they were installed correctly. I would definitely use George Brazil Plumbing again! Thanks Zach for your efforts.

[redacted] was great! He was friendly and got the job done quickly.

[redacted], was very pleasant to deal with he immediately addressed my problem and resolved it in less than 5 minutes. He then explained in detail the various service contracts that I could avail myself of for any future electrical or plumbing problems.
[redacted].

Kudos to the plumber, Paul G. He was professional and took time to explain everything to me. The women in the office were also very helpful. Made an appointment to repair my water heater on the same day. Disappointed with the cost; the water heater is only 3 years old (when new it was installed by George Brazil) and the cost to fix it was $250. I was told the problem was common in these water heaters. If I have a complaint it is with the quality (or lack of same) with the water heater they originally installed.

They did a superb job. Am well satisfied.

Personable, knowledgeable, and likeable. diagnosed the problem quickly and repaired it , also quickly. Because of him, we decided to become lifetime members of the Brazil Company's team.

Very satisfied with the quality of service and professionalism. James was prompt, clean and proficient in spite of the degree of difficulty. He was also very personable. I would highly recommend them, as they wore booties, even using a rug at the front door to prevent tracking debris into the house. I highly recommend them.

Ernesto J[redacted] was outstanding.

Service Pro, [redacted] was very professional and helpful. First impressive thing was that he was right on time. He explained options before work was started and continued to explain what he was doing and what his findings were. Repairs were made quickly and work was very satisfied. Very respectful of my property. Will definatly call and use this company again.

[redacted] was very nice and made sure everything was kept clean as he did his work. He even put on some booties to prevent tracking dirt throughout the house.
Above all, the work suggested and completed was beyond my expectations. The cost was higher than I thought it might be, however the price does include another electrical inspection about a year from now and the items worked on are like new, if not a little bit better than new (better components than originally installed.)