Guess?, Inc.

The company refuses to respond to my Emails, you cannot reach them on the phone, and they have failed to refund my money for a return
Product_Or_Service: Shoes
Order_Number: GESECXXXXXXXXXXXX
Account_Number: GESECXXXXXXXXXXXX

Received the wrong package, had to place the order again and pay for it a second timeMultiple withdrawals from my account and received items twice
On October I placed an order OF items on GuessFactory.com order #FCTECXXXXXXXXXXXXThey were shipped and money was put on hold on my debit cardThe order was split into different shipmentI received the first shipment, then I received the second shipment which was the wrong package on October 13, 2016, the package was somebody else'sI called the customer service provided and was told their had been a mistakeThat unfortunately I could no longer get the items I had order that were in that shipmentSo I was told that the best solution was to see if they had the items available and to place another orderI was then told only of the items were availableSo I placed an order again for the items that were still available and plus more additional itemI was told that the company would honor the prices from my pre

Requesting full refund for a purse purchased under days became damaged due to manufacturing defect
Guess purse purchased on 9-7-The glue of the black binding used to keep the flap that crosses over the opening of the purse came undoneI visited the store on 10-1-2016, for a full refund of $I was informed by the manager, since the purse was Damaged it could not be resold and therefore an exchange could be doneI asked for store credit and she Denied this request She said I would need to fulfill the exchange before the days I made an attempt to find another purse or garment item and could not find anything that I liked in the storeThe same purse was no longer available at the store I provided the original receipt and returned before the days, however the store did not honor their return policyI contacted Customer service Corporate via phone on I was asked to e-mail the original receipt from Store #5018, Sherman Oaks, CA and pictures of the p

I got a purse that started coming apart after two weeks of very light useI've been contacting G by Guess since last year! They've made one attempt to contact meI was very busy and agitated since I've tried contacting them by phone to no avail and this is my second Revdex.com complaintI informed the lady that the only acceptable resolution was at least a 50% refundIt's been over a week and no refund, no call back, no emailI've shopped at G by Guess for years but this was my last purchaseI've informed everyone with a wallet not to shop at this storeThe quality has diminished and their customer service is non-existent
Product_Or_Service: Purse
Order_Number: GBGECXXXXXXXXXXXX

On 21NOVI ordered a black lace up top with gold bars order # GESECXXXXXXXXXXXXWhen it arrived it was defectiveThe item was misewn and I called customer service letting them knowWithout telling me it was a one time thing(because this was obviously not my fault why would it be a special favor?) they refuned my guess pointsMore recently I had another problem with an orderI ordered a reddish sweaterWhen I got it at home it turned out the shirt was not a sweater but a see through shirtWhen you looked at the item on the website it was not properly displayed and the shirt looked in no way see through on the modelThe order number was GESECXXXXXXXXXXXX completed on 14FEBI had to of course return this shirt because the site did not advertise it properly so I did and I got only $back and no guess rewardsI called customer service who said I should know its a one time credit I already got which I didn'tI explained the story to the women and she completely understoodS

I was forced charged for of the exact size, color of coats I only wanted I was never asked to confirm the total charged
On Thanksgiving Day, I wanted a black leather coat, size small There were none in the store The salesperson checked and the only available coat was online I agreed to have the coat shipped to me w/free shipping This rep did not confirm the amount to be charged and she ordered coats instead of only I wanted her to correct this She got the manager, whom after minutes of checking things on the computer tells me that there is nothing they can do because they "don't know where the coats are being shipped from I could be another store or from the warehouse." She said that she could take my name and number down and on Monday, she could call me to see what they can do She said I could also bring the extra coat back for an exchange I explained that I have issues with this I will not be in town until after the holidays to do an exchang

gift order was sent with receipt which put me in an embarrassing situation and I had to pay again for a new gift - I request a refund
Order # ***
Guess.com made a mistake by shipping the gift I ordered for my wife's sister WITH RECEIPT PRICE AND WITHOUT THE GIFT MESSAGE I WROTE
This put me in a very embarrassing situation among family members especially I was sending this gift to make relations go better but obviously that was not the case
I had to send another gift as an apology in order not to lose my social connections with family through a different channel ( I asked guess.com to do that first but they refused and to make things worse said they will send a return label to ship the gift back !!!)
Guess.com customer service admitted that was their error but what they did is that they offered a 15% coupon ( which is irrelevant simply because I will never use them again )
Now I am asking for a full refund for my order as they failed to send what

Defective pants
my partner and I for some time have purchase the same pants over and over and each one has always ripped in the same spotI have had my most recent pair for less than a year and only washed them a hand full of times and its completely ripped between the thighsAfter doing researching it appears this is a common issueThis is extremely upsetting because your pants are expensive and they don't last at least yearI already emailed you customer service about months ago or so and no one till this day has followed up with me

Denied the refund even when trying to return an item within the stated return date
I have purchased an item (model #63GXXXXXXXZ) at Guess store in Westfield Valley Fair mall on July 23, I had shopped in that and other Guess stores before and had always known that their return policy is daysIn addition, it was clearly stated on the receipt that receipt expires on August 22,
This was written right below the bar code:
"Returns and exchanges may be made through 08/22/2016"
However, when I tried to return item on August 21, 2016, I have been told that because an item is a *** brand it has a different return policy (days) and apparently that is stated in the fine printTherefore, I was unable to receive full refund and only option was to accept a gift card
I see this as a terrible customer experience and deliberate misinformation on the receiptThere was no asterisk on the expiration date to mean that there are exceptionsThat expiration date basically m

Hello Guess leadership -
Please read below of the poor experience and interaction with the management my husband and I had at one of your locationsTruly disappointing as Guess had recently become our spot for our clothing
On April 8th, while on vacation, my husband and I shopped at your Las Vegas store for outfits for my bosses Kentucky Derby themed partyMy husband was the only successful one on this visit, purchasing a turquoise pair of shorts which we planned then the rest of outfits around
On the day of the Kentucky Derby we discovered a sensor was left on the shortsVery upsetting, so my husband and I had to find other outfits to wear we already had
On May 21st, as busy parents we finally made time to drive out to the Brea, CA location in hopes of returning the shorts since my husband did not wear them to our eventThe sales associate *** was friendly and apologized for the issue and said she would just need her manager to approve the returnShe quickly returned with the manager *** who immediately began to place blame on us and tell us why he would not take the shorts back, with no apology or any accountability on the brandHe wouldn't even look at me and made me feel like somehow all of this was my fault and he was reprimanding me
He explained the day policy, which I get, but this was a different situation We had planned outfits early for this party and had absolutely no intention of returning - however the sensor that was left on kept is from wearingHe finally agreed to store credit
I'm okay with the credit, but it's the way the manager *** handled the situation right from the beginning and throughout the transaction was uncalled for
His attitude and lack of respect truly showed he lacks in leadership and customer service skillsYou can hand anyone the keys to a store, do inventory, and write a schedule however you cannot coach a bad attitude and to be courteous and respectful
I will no longer shop at your store and detour my friends and family for doing the sameI'm sure *** will get talked to internally, but in my opinion a demotion is the minimal action that is neededHe has proved he can not fit a manager role
Attached are my receiptsYou can also look up my loyalty card and see I had a $purchase a few weeks prior (clothing for my Vegas vacation - and loved everything)
You may contact me to discuss further
***
Director Operations Integration & Service
c: ***

Customer service and customer care is not top priority with Guess Canada
Bought a watch from Guess as a gift for my daughter, and the gold has come off after wearing it timesTerrible quality
The manager on duty, *** (Employee #XXXXXX) was rude, and condescendingTelling me that it is over days and there is nothing she can do about it
I tried to explain it was a gift, however that made no difference
Further to this, when I purchased the watch, the staff mentioned that I would have to size the watch somewhere else and return with the receipt for reimbursement
Upon returning to the store today, *** told me she cant do that, and didn't believe the staff would tell me such a thing
All in all, waste of time and money to go back to the Guess store, to only be sent away unhappy
I, or anyone else in my family circle will never shop at a Guess store again

Paid for next business day shipping, and wont receive it for days
On 06-18-I purchased a bikini cover up dress for my wife online at guess.ca, it was not available locallyIt was on sale at $and we needed it for vacation and leaving on that Friday the 22nd days laterI selected an over priced shipping charge of $next business day delivery to assure it will arrive for her, not only it did not arrive in hours it wont arrive until maybe FridayI was charged for a service that was not deliveredI checked with Canada post and it shows that it was shipped priority but not next day deliverySo this is advertisingI call customer care on their website and waited minutes only to speak to an agent called *** and to be told that next day service actually means daysI was flabbergasted as on my invoice it shows next business day deliveryThis is advertising at the very least Agent did not offer me a reference number

On May 30th, GuessFactory online was selling certain items for $I ordered some items, and the order was confirmedThe second time I went to order items, when I went to check out, the prices all got changed I wrote a complaint on the Guess Factory website and I requested them to honor the prices they had posted online and they apologized for a computer error, and offered a 25% off my next order, but they cancelled my original order

This company is a very cheap and very layer company they never give you answer for having costomer service we purchased the cloths and we wanted to returned it tgey didnt return and from costomer service promised to take care of us but they igorned us I just want to inform yonge girls who work hard be careful the dont give you money back as they did to my daughter

I ordered items and I only received one accurate! I ordered some Ponte leggings and received an email saying it was out of stock! Y'all need to come up with a better system on updating the inventory! I order to pair of shoes and received one order with LEFT FEET! How in the world do you send this out? Are the orders not checked for accuracy before shipping out? I received my other order of shoes that were suppose to be neutral and got black and white heels! Again how in the *** does this happen again? This never happens with *** ** or *** *** I get my order 100% accurate with no complaints! And all I get is a 15% off coupon? Really I couldn't get the shoes because there are out of stock! I will not be returning! Someone needs to be held accountable for shipping out inaccurate ordersThis gives GUESS nameI will not be returning to there online store

I purchased an item from GUESS Outlet through a third partyThe item broke so I requested a return and a shipping label but I have not received it
I purchased a pair of sunglasses from GUESS Outlet through eBay on December 4th, for $with my debit cardIt came in on time and everything was goodIt was a present for my sister but she broke it after a few times of wearing itI called GUESS to return it because their customer service on eBay said to contact them through there(They were the certified seller on eBay)I called them and they told me to email them pictures of the defective item with the item number (item #: mcsecXXXXXXXXXXXX)I did so and they asked to send my phone number and the item availability which I promptly replied toAfter that, I received no other response regarding my purchaseSo after that, I called them again regarding the emails and they said they would email me the shipping label so I could ship it backI never received the emails so I cal

Article not received, Order # ***, Article Style # ***, Total Cost $
On April 2, I placed an order (# ***) for three items: Curvy X Skinny Jeans (style #***), Edrea Strappy Scuba Flounce Dress (style # ***) and Summer Wrap Dress (style # ***)The total cost of the order was $The Curvy X Skinny Jeans were shipped via USPS Priority Mail (tracking ***) on April 3, The Curvy X Skinny Jeans were received, fit perfectly and were keptThe Summer Wrap Dress was shipped via UPS Ground (tracking ***) on April 3, The Summer Wrap Dress was received, wasn't exactly what I wanted and was returned to the *** *** *** New *** ** store on April 13, The total amount refunded for the Summer Wrap Dress was $The Edrea Strappy Scuba Flounce Dress was shipped via "Standard 5-Business Days", or rather UPS (tracking ***) on April 4, The Edrea S

I bought three pair of jeans (pre-washed) and the first one is shrinking immediately (one wash)
I bought jeans and they shrunk They will not issue a refund
They are not providing a refund even with the tags and receipt

Complaint taken over telephone Revdex.com staff CHOn July 27, consumer paid on-line $for guess products.August 4, company mailed consumer an invoice for $for only two itemsThe two items were canceledOn August 10th Guess charged consumer again times $ The company canceled one of consumer's itemsConsumer called company to discuss this problem times First time Guess asked consumer to pay more money for the canceled items because items were out-of-stock Second time consumer was told items were in stock Guess told consumer items would be shipped as soon as possibleThird time Guess informed consumer the two items are now out-of-stock because per Guess" first time first serve"Consumer has invoices of canceled items and paid items The consumer has only gotten one itemConsumer mentioned confused regarding this complete transaction

DEFECTIVE JEANS
RECEIVED A PAIR OF GUESS JEANS FOR CHRISTMAS FROM A FRIEND WORE IT A FEW TIMES AND ONE DAY PUT IT ON AND IT WAS TORN IN FRONT HOW THAT HAPPENED I WOULD NOT KNOW CAN ONLY THINK IT IS DEFECTIVE I CAN UNDERSTAND A TEAR ANY WHERE ELSE DUE TO NEGLIGENCE BUT NOT THE WAY MINE TORE I DID NOT EVEN NOTICE IT MY DAUGHTER LOOKED AT ME AND SAID MOM YOUR JEAN IS TORN
A PERSON PAYS A LOT FOR THESE JEANS AND I CAN UNDERSTAND A CHEAP PAIR OF JEANS DOING THIS BUT NOT GUESS I HAVE ANOTHER PAIR THAT I HAVE BEEN WEARING FOR YEARS AS SISSY BOY VERY DISSAPPOINTED AS I CAN'T HAVE THEM FIXED AND IT WAS A PERFECT FIT JEAN AS ARE ALL GUESS JEANS