Jackson Hewitt - Tax Services of America, Inc (Company owned locations, not Franchises)

Please be advised - we have reviewed the details of your tax preparation fees.Your tax return received the $50 [redacted] Gift Card promotion - which was offset as a discount.  Our records indicate that you received this gift card via email on 3/22/16.  All fee charges appear to be correct...

for the services provided. JACKSON HEWITT TAX SERVICE

We have received this complaint and are in the process of researching this matter.We ill provide a response directly with the complainant after an internal discussion and investigation.JACKSON HEWITT TAX SERVICE

We are unable to locate this complainant in our files.Please provide the following information:- Location of the office where the tax return was prepared- Receipt Number- Last 4-digits of the SSNJACKSON HEWITT TAX SERVICE

Have been in direct contact with this complainant.Appears they may be a delay with the [redacted] but a resolution should be received soon.JACKSON HEWITT TAX SERVICE

We have received this complaint.If a tax return is electronically filed - and then accepted and acknowledged by IRS or a state tax agency, it cannot be cancelled. This is not a decision of Jackson Hewitt, but a requirement of electronically filed returns.We would be happy to review your tax return...

filing - for any potential errors or issues; and come up with a solution to make any corrections that may be needed.  We will have our District Manager contact you within 24-48 hours to discuss this matter.  If you need to contact us directly, you may call our Client Care Center at [redacted] and reference case # [redacted]JACKSON HEWITT TAX SERVICE

We have no additional comments at this time - as we have explained all the details of the Refund Advance.JACKSON HEWITT TAX SERVICE

The $50 Gift Card is a promotional product offered by Jackson Hewitt.All of the advertising on television, internet and in-store signage indicates that there is a minimum tax preparation fee required.We respectfully dispute any claim of false advertisement on this offer.JACKSON HEWITT TAX SERVICE

We will be in contact with this complainant directly via correspondence through the [redacted]We will provide the missing item to the complainant.JACKSON HEWITT TAX SERVICE

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted] and have provided them the necessary information that was requested to located my tax return. I am now waiting on a response. The complaint is not resolved as of yet.

I am rejecting this response because:
The charge of 49.95 for "Assisted Refund fee" I had not requested and the absorbent...

charge for filing a short form 257.00 plus 10.00 charge for data storage. I did receive the 50.00 Walmart gift card. I did email Senior Manager - field operations [redacted] to state my Dissatisfaction with his response.

We have reviewed [redacted] complaint and agreed to return all of his fees related to preparation and amendment for this year's return completed by us.

Complaint: [redacted]
This is a rude and the unacceptable response.. Your company is unprofessional and unreliable
I am rejecting this response because:
Regards,
[redacted]

We have received this complaint.Please note, we do not see any previous contact with our company through our Client Care call center.We will send this issue to our District Manager - David [redacted] to assist in this matter; and file a claim with Gold Guarantee.Please note - As a taxpayer, you are...

responsible to pay any additional tax and/or fees to the IRS or state tax agency in response to any notice received.  If, it is determined that there was an error in tax preparation, you may be entitled to a reimbursement of costs you have previously paid.   JACKSON HEWITT TAX SERVICE

Contacted client [redacted] and informed her that after careful investigation I found no evidence that Jackson Hewitt was at fault. Due to the lack of any evidence we came to the decision that we would not reimburse [redacted] penalties and interest.

We have received this complaint from the Revdex.com.The Express Refund Advance Loan is a no fee, no interest loan product that provides an advance amount of the expected IRS tax refund.  Initial advance amounts are determined by our bank; with a subsequent payment available when the tax return is...

filed.  All details of the product are included in our advertising materials (see below); and comply with all applicable laws.  We are unable to comment on the offerings of another tax preparation company.  We apologize for any confusion.The Express Refund Advance is a tax-refund related loan provided by [redacted]® (it is not the actual tax refund). Available for a limited time. The amount of the advance will be deducted from tax refunds and reduce the amount that is paid directly to the taxpayer. Tax returns may be filed electronically without applying for this loan. Availability is subject to satisfaction of identity verification, eligibility criteria, application, approval, underwriting standards, and other terms and conditions. Only $200-$400 available with a paystub (or other acceptable pre-year-end income verification),and remaining amounts available upon filing tax return with the IRS. IRS delays may affect the delivery timing of loan proceeds. Disbursement rulers apply.  Funds loaded onto card within an hour and direct deposit next business day. JACKSON HEWITT TAX SERVICE

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Interestingly enough, the response from Jackson Hewitt is the exact same response I got from their customer service representatives the last two times I tried to contact the business myself. For that matter I am hesitant to accept this as a resolution, but I feel as though I don't have much of a choice in the matter. So I guess I  have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if someone from Jackson hewitt actually contacts me within 24-48 hours, like they've said before.
Regards,
[redacted]

We have received this complaint and will be in contact with our Area Manager in the [redacted]JACKSON HEWITT TAX SERVICE

As was communicated in our previous response to this complaint:We are unable to locate or identify the complainant in our files.We are in need of additional information in order to respond to this complaint.Please have the complainant provide receipt and/or location information - as well as the...

last 4-digits of the SSN.Unless we receive this additional information, we will be unable to assist in regards to this complaint.JACKSON HEWITT TAX SERVICE

We have received this complaint.Please be advised that the Refund Advance program is administered by a third party financial service - [redacted].  They allow for a Refund Advance to be initiated within 48 hours of the tax return acknowledgement form the [redacted]  Once that time period...

passes, the Advance process is expired and regrettably, we are unable to re-open the process.JACKSON HEWITT TAX SERVICE

The refund check is being processed and will be sent as indicated to this complainant.JACKSON HEWITT TAX SERVICE