J.G. Wentworth

I am currently doing a structured settlement with J.G. Wentworth and I am about to cancel this transaction and follow thru with another company.As of now they have been very unprofessional cold and nonchalant yo my needs and any questions and assistance that I have asked of them prior to my court dates which have been all over the placed and cancelled multiple times due to there legal team. I have been patient and was even told since my court dates have been pushes back two months I was able to get a cash advance up to $3000-5,000 dollars and also they would talk to my property manager so that I'm able to move my so and I into a new place and pay some debts in the mean time. I HAVE HEARD ABSOLUTEY NOTHING BACK THRU MULTIPLE EMAILS and PHONECALLS my representive C[redacted]s very cold most Devils Advocate type company. All I asked was for help to pull me thru the next two months. I am single mother just finished college plus work full time as of now my son and I have no where to go with a beautiful place waiting for us and I can not even get a response from them with unbroken promises. Very unprofessional company cold company

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our purchasing department informed me on January 26th that they had smoothed everything over with the customer and he was set for court.

I'd like to first apologize to [redacted] for any inconvenience
we have caused him.  We have removed all
of his contact information from our system; he should not be contacted by us
again.  If for some reason he is
contacted or if he has any additional questions or concerns he can...

contact me
at my direct line: ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Thanks you very much. [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our apologies to [redacted] for any inconvenience we may have caused her.  We had to determine certain things with her annuity company before we could be certain that...

we could enter into a transaction with her.  As I understand it the funds we wired to her just before Christmas.  If this is incorrect please let me know.

We have removed all contact information pertaining to Ms. [redacted]; she will not be contacted by our company again.  If there are any future problems she can contact me directly at ###-###-####.  I apologize for any inconvenience we may have caused her.

I'd like to first apologize to [redacted] for any inconvenience we may have caused.  Unfortunately some insurance companies refuse to split payments which dictate that the...

payments must be sent to us and we in turn send the portion we did not purchase to the customer.  This will sometime cause a delay in getting the customer his portion of the funds if we do not receive the check from the insurance company in a timely fashion.  The fact that the entire check may be sent to us is set forth in the contract that [redacted] signed, in paragraph 1C.   I'm sorry if this was not made clear to him at the time he executed the contract.
To remedy this situation we will front the money to [redacted] on a monthly basis, i.e. we will send the funds to him, out of our own pocket, before we receive the monthly check from the insurance company.  If he should have any future problems, he can call me directly at: ###-###-####.

We have removed all contact information pertaining to Ms. [redacted]; she will not be contacted by our company again.  If there are any future problems she can contact me...

directly at ###-###-####.  I apologize for any inconvenience we may have caused her.

November 19, 2015Dear [redacted]:This letter is in response to your correspondence received in our office on November 10, 2015, regarding the above-referenced loan.We believe the telephone interaction you reference occurred on August 10, 2015, when you spoke with a representative from our...

Customer Service Department. We reviewed this telephone interaction and found that the discussion was regarding principle curtailment payments and the escrow account. A request for the payment address was not mentioned during this interaction.We received email communication from you on October 13, 2015, wherein you stated that the October installment was submitted on October 2, 2015 but not reflecting on your loan account. We requested proof of the payment, the front and back copy of a reconciled check or a bank transmittal summary, be forwarded to our office for further research as there was no record of receipt.On October 16, 2015 you contacted our office and informed a representative from our Customer Service Department that the payment was mailed to [redacted]’s corporate office, via check number [redacted] in the amount of $2,243.86 and that the check was reconciled on October 13, 2015. The same day, a one- time draft was initiated on our website in the amount of $2,243.86 that was applied to the loan account to satisfy the October 2015 installment.On October 23, 2015 we received a copy of the reconciled check in our office and began the process of applying the funds to your loan account.Our records reflect that on November 2, 2015, you contacted our office and spoke with a Supervisor in our Customer Service Department regarding the payment. The Supervisor advised that you would incur no late charges or adverse credit reporting as a result of the delay. We regret that you did not receive follow-up contact in a timely manner, as promised.On November 5, 2015, funds in the amount of $2,243.86 were applied to the loan account to satisfy the November 2015 installment. As of the date of this correspondence, the loan account is current. There have been no late charges assessed to the loan account and no adverse credit reporting.To avoid future delay in payment, we request that you update your web bill payment service to reflect the correct payment address of P.O. Box [redacted], Newark, NJ [redacted].We are unable to accommodate your request for compensation. Enclosed is a copy of your payment history which reflects the mentioned loan account activity.On behalf of J.G. Wentworth, I apologize for any confusion you may have experienced. Thank you for bringing these concerns to our attention and affording us the opportunity to address them. Should you have questions with regard to this matter, please contact me at ###-###-####.Sincerely,LaTonya RService Excellence Administrator

We apologize for any inconvenience we may have caused [redacted].  We are sending her the $25.  If she has any additional...

problems she can call me direct at: ###-###-####

We like to apologize for any inconvenience we may have caused the complainant.  We have removed all contact information so no further contact will be made.  We request that the complainant give us 30 days since it is possible that some mailing material could be with our outside vendor and...

may be in the process of being mailed, which would not be able to stop at this time.  After 30 days no material should be received.  If there are any questions or concerns the complainant can call me directly at: ###-###-####

[redacted]...

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

[redacted] executed one court order transaction (attached) June 11, 2007 in Cache County, Utah CASE No. [redacted] In the First Judicial District Court where [redacted] appeared in court.  [redacted] was approved by Judge [redacted] to transfer the following payments:...

·         1 lump sum payment of $8,000.00 September 11, 2008 total payment from [redacted] of America $10,000.00 ·         1 lump sum payment of $12,000.00 September 11, 2012 total payment from [redacted] of America $15,000.00 ·         1 lump sum payment of $16,445.00 September 11, 2017 total payment from [redacted] of America $21,445.00 According to our files, [redacted] was represented by the Law Office of [redacted] as part of his transaction.  In accordance to the terms of the court order, Prudential sent the $10,000.00 check in 2008 whereby [redacted] posted the $8,000.00 and remitted the $2,000.00 to [redacted] on or about September 17,2008.  In 2012, Prudential sent the $15,000.00 check to [redacted] posted the $12,000.00 on or about September 11, 2012, but erroneously sent [redacted] $6,000.00 rather than the $3,000.00.  321 sent [redacted] both a check and an ACH transfer of $3,000.00 each which are attached and received and negotiated by [redacted].  321 made several attempts to collect the overpayment of $3,000.00, but were ignored.  At that time, we considered legal action but did not proceed with that course of action.  On or about September 12, 2017, 321 received $21,445.00 from [redacted] of America whereby they posted the $16,445.00 as due under the court order and recouped the $3,000.00 overpayment from 2012 and remitted $2,000.00 to [redacted]. Our customer service department has been in contact with [redacted] and his mother repeatedly in October and have provided them the canceled check number #[redacted], dated October 19, 2012 in the amount of $3,000.00 and proof of the ACH deposit from October 17, 2012 in the amount of $3,000.00 via [redacted] tracking number #[redacted].  [redacted] contacted our customer service department two weeks ago and NOW states she did receive the check back in 2012 (which directly contradicts her review when she states “we destroyed one of the checks (It went in the paper shredder)”, but disputes the ACH even though there is irrefutable evidence that the ACH transfer was received. The $3,0000 we have withheld is to recoup the $3,000 we mistakenly sent him in 2012.

We cannot find this name, [redacted]t, in our system.  Was Mr. [redacted] the potential customer?  Could a different name have been used?

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will keep the details of his name and number... and will be contacting him if need be.Thank you for your help. I tried on my own for several years, to no avail. It's noteworthy that Revdex.com rings such a bell!!!
Regards,
[redacted]

We cannot find this name, [redacted]t, in our system.  Was Mr. [redacted] the potential customer?  Could a different name have...

been used?

We explained to [redacted] why her transaction could not be completed.  In most instances the annuitant must bring an action to transfer structured settlement payments in the state where they are domiciled.  When we set up this file [redacted] gave us an address in Nevada.  We...

proceeded to file the transfer petition in Nevada.  While underwriting the file it was determined that [redacted] was most likely domiciled in California and not Nevada. We asked her to supply sufficient proof of Nevada domicile and she was unable to do so. This was all explained to her.  I do not understand why she stated we are giving her the run around.While we would obviously very much like to fund her file, we cannot if the petition is not filed in the proper domicile state.