K & S Plumbing Services

I am pleased by the great customer service everyone with K&S Plumbing has exemplified. They have kept my husband and I informed and assured of the progress of completing our plumbing problem. I am very impressed with the follow up calls about the expected arrival time(s) and if they were running behind the scheduled times. Great company.

Hollis with K and S was punctual ( on a Sunday), returned Monday to fix a mojo leak. Very pleased!

A+ service, polite, professional, excellent and efficient service. Also on time!

Our technician Skyler was courteous, professional and efficient! One of the best service experiences I've had.

Brian and Todd were both outstanding at quickly resolving my issue. I especially appreciated the responsiveness and constant communication of status, next steps, and ETAs. I would highly recommend this company and these technicians! Thanks so much guys!!

Robert was professional and got the job done efficiently. I appreciated his concern over the potential mess that this clean out job could have left and his efforts to avoid that.

K and S Plumbing was contracted by AHS to come and correct a slow drain in my bathroom. The plumber caused a complete stoppage.
The plumber came out and reviewed my slow drain. He ran an auger through the drain and cause a complete stoppage and called the issue in to those whom he reported to. They proposed a charge of over 500 dollars to drain from the roof. However, the plumber left the facilities worst than before he came.

Outstanding friendly informative service. Their agents performed while explaining their steps and answering my questions. I will definitely call them for any future repairs.

K&S was contacted Tues. by AHS Ins. They didn't show until Friday. After 5 mins they said they would be back & never returned.
On Tuesday, Nov. 19 American Home Shield (AHS) reached out to K&S plumbing. The worker/rep. came out on Friday and within 5mins assessed the issue and simply told us "they would return later." Hours passed and we never heard anything else. We tried calling the plumber and we also spoke with AHS on multiple occasions unsucessfully able to get the call active via three way.
Ultimately, we were attempting to reach K&S for a diagnosis and future appointment to complete the job and to stop the flooding in our home. Neither we or AHS and were able to reach K&S on Friday, Saturday, or Sunday. On today, Nov. 25, we were told by K&S that our flooding problem could not be addressed until the 27th. They were paid for coming out, and AHS said they escalated the issue since it has been a week from the date we initially reported having issues.
The customer service representative at K&S was very inattentive, uninformed, and unprofessional. She said that she would give me a call back within a couple of hours and did not. Once I called her back (***), she said that she was unable to reach AHS and that there was nothing she could do.
In the meantime, my other insurance company sent in a water restoration company to dry the flooded areas. K&S's unprofessionalism and extreme tardiness is causing further issues, because some flooding is still occurring.

Furthermore, if they were unable to fix the issue, K&S should relay this to AHS so that we could have someone else to come out and fix the issue within a timely manner. No one, wants to be in a home with flooding issues for over a week, and just a day before the holidays.

I am concerned that they are giving me and my family the run around because they've already been paid. In the meantime, we're being told there is nothing anyone can do to expedite or correct the problem as quickly as possible.

Chris, our repair man, was very polite and professional. He explained everything he was doing and what he had found. Very thorough. The company was very quick to respond and helpful.

They showed up on time and did a professional and efficient job. He even educate us on ways to better manage our plumbing in the future. We couldn't be happier.

I've used K&S plumbing several times in the past 3 years. They are prompt, efficient, friendly and always fix the problem the first time. In addition to being pros at their trade, I always receive a call when they are 20 to 30 minutes away and they are ALWAYS on time. The plumbers sent are very respectful and also mindful of tracking anything in your house. I would highly recommend them!

I had a wonderful experience with K & S Plumbing. I had 2 issues and he came in and got them done quickly.

Bad customer service (Lack of call back service updates) and bad service call practices (Job not completed)
I had leaking faucets and My home insurance company AHS assigned K&S Plumbing to fix the issues. First tech showed up on 9 July 2019. He came into the home looked at the leaking faucets and checked the water pressure and said he could not fix the issue until a pressure reduction valve (PRV) was installed and he would order the parts for the valve and the sinks but he could do anything until he got the parts. After three days and I never received a phone call from AHS or K&S plumbing, I call AHS and they told me that the PRV value was not covered by the AHS plan and it would cost $575.00 out of pocket. Once a agreed to that price the second tech came to the house on 15 July and had no idea what he was suppose to be doing and did not have the parts to fix anything. He said he did not know he was to install a PRV value and did not have the time on his six call schedule to do that type of job it would take to long. He called the service desk and explained again the issues and they rescheduled yet again for the coming saturday (20 July) to install the PRV valve and fix the leaking faucets. He said he would order the part and He himself would return to fix everything, but never looked at the faucets to see what needed to be ordered. On 20 July he was late arriving, but had the part PRV valve to install. Once that part was installed, he came in to repair the faucets and realized he did not have the parts to repair them. Said he would have to order the parts for all three faucets and once they were delivered to the house he would return to complete the job. As of 29 July 2019 I still have leaking faucets. I called the AHS today for an update and according to them there has been no parts requested through K&S plumbing. I called K&S plumbing and spoke to Kristy and was put on hold until the phone disconnected, I called back and no one answered the phone so I left a message to receive a call back. I never got a return call. This has happened more than once and there is no communication between customer and business. Poor customer service.

K&S plumbing was dispatched to come fix a leak from my Home warranty company. It has been over a month and the job isn't completed.
K&S plumbing was dispatched to come repair a leak back on 3/23/19. Technician initially thought it was coming from loose pipes from under the sink. He told me to call him back if it didn't fix the issue, so I called him the next day because the leak continued. He thought it was coming from the toilet so he took off the toilet. He told me that he needed authorization from my home warranty company to finish the job. Well I contacted my home warranty company several times and they said that they were waiting on the report from his diagnosis. I spoke with my home warranty company on 5/1/19 and they contacted K&S Plumbing and spoke with the receptionist. The receptionist told my home warranty company that my floor needed to be repaired before the technician could finish the job. I currently still have a leak coming from upstairs.

K&S sent out a technician to replace my faucet & in the process of replacing the faucet he did damage to my sink leaving gap between the sink & faucet
American Home Shield sent K&S Plumbing out because I had an issue with my faucet. After K&S determined the faucet needed replacement we went through the process of getting it submitted to AHS. After AHS approved the replacement of my faucet there was an appointment set up to come out and replace the faucet. They originally set the appointment to replace the faucet on March 14th from 8am-12noon. (Keep in mind I work Monday through Friday so I have to leave my job or make arrangements for these appointments). On 3/14 I received a call from K&S stating my technician had a family emergency and they would have to reschedule my appointment. I understood that there was a family emergency and was understanding when they had to reschedule but by now I had been without the use of my faucet for a week. On Tuesday I got home and discovered a package at my door. After opening the box interesting enough it was my replacement faucet. Now I hope there really was a family emergency the technician had to attend to but seeing that the replacement did not arrive until Tuesday the day after my scheduled appointment it would seem to coincidental. Nevertheless the technician showed up on Wednesday. The replacement faucet was very basic and different from the one I originally had. In addition they did not replace the sprayer that I had. I also have to mention I was charged $150 that K&S stated was not covered by AHS for piping. I have yet to be given a statement/receipt for that work nor have I noticed any piping changes under my sink. Back to the basic faucet that appeared to be more like a bathroom sink. I called K&S and asked why it was not replaced with the same type of faucet that I originally had and was told by *** that AHS would only cover a basic faucet. Doing the next best thing I pulled up my contract and per my contract it states I am to get the equivalent of what I had or better. I contacted AHS in regards to the situation. Needless to say I received a call from K&S a short time late stating someone would be out on March 22nd to replace the faucet to the one equivalent to the one I had. The technician did arrive and he did replace the faucet and my sprayer to be exact. However my sink was damaged in the process. In my hurry to get back to work I did not access the faucet right away. When I returned home I saw there was damage to my sink and there was a large gap between my sink and the faucet that was replaced. There was no way the technician did not see this nor did he report that he had damaged by sink. I called K&S on the following business day Monday March 25th. I emailed the pictures they requested on the same day 3/25. I received a follow up email on 3/26 for a before damage picture because the original one I sent was not received. I sent that over on the afternoon of 3/26. I followed up with a phone call on 3/27 and was assured someone would be calling me. Since 3/27 I have reached out to K&S several times only to be told the supervisor was in the field and he was going to call me or would let them know what to do. Today I notified AHS regarding the problem and lack of response from K&S and the too sent an email. I also followed up this morning and was told the owner, *** would be in this afternoon and would personally see that he gives me a call. At this point I am very eager to speak to the owner. This is not good business practice. If you have a supervisor who can not even offer a follow up call and at least say they are working to resolve the issue then I am not sure if he is the best person for the job. I am not happy with the lack of response and feel like I have been blown off. I called again on 4/2 and was promised that the owner would be calling me and yet here it is on 4/3 nearly two weeks from the date of damages and I have yet to hear from a supervisor or owner to K&S Plumbing.

After reading some negative reviews here, I had some concerns about using this firm, but Homeserve recommended them. Our experience was totally positive. The two technicians that visited our home were Chris K. and Seth T. Both were total pros, knew what they were doing, and had a positive, customer service attitude. They resolved our problems with no major delays and were a pleasure to work with.

We hired them to install a hot water heater in our home. After several issues, and parts sitting in our driveway, they refused.
When the technician came out to inspect our hot water heater, he gave us a list of items we would have to pay to bring the new heater up to code. It added up to over $500. I called the city inspector and he came out and inspected our heater and looked at the list they had given us. He said we only needed one item. This item was the only item our home warranty company was covering. I called K&S back and gave them this info, the inspector's name and phone number. They explained it would now cost $100. I called back to ask if the new hot water heater would be delivered, or if the technician would bring it. They explained that it would be delivered. I called the day it was to be installed and explained that nothing had been delivered. The receptionist explained that they could not come that day because they could not get a permit. I ask yo speak to her boss and she said he would call me back. When I walked out in my driveway I found a hot water heater, a box of parts and a copper pipe sitting in the rain. I called back and they just seemed confused as to why this was a problem. I drove to their office, and when I arrived a man informed me that they would no longer be installing our hot water heater because we were "too difficult". I asked him what he was going to do about the parts in my driveway and he said we would be charged a restocking fee.

plumbing Repairs on kitchen and bathroom sink
I have a home owner policy thru American home shield and the initial order was for my bathroom toilet. My second request was for my bathroom and kitchen sinks for leaks. A repairman came out and told me both was repaired. Within 3-4 days under my kitchen sink was wet again. I called American home shield and requested that they come back because the leaks were not repaired. 11/29 the same repairman came back to look at the leak and now the garbage disposal that was now clogged. I was told the leak was fixed and the garbage disposal was unclogged. I was told I would need the trap on the roof snaked. I told him I had a company I used because AHS did not cover this service. Standard Heating and Plumbing came out and immediately told me that under my sink was leaking in 2 spots and he shined the light on them both. He told me it would take less than 10.00 to repair the problem and the person that came before either did not know how to repair the leak or did not take the time to repair it. I asked him to also look at the bathroom sink and it was also leaking/not repaired. I have notified American home shield of the issue. I paid 100.00(service fees) both times the plumber came out.

I have recently moved into this home that has home owed coverage and K & S plumbing is the people to call for plumbing issues. We haven't had anything but issue after issue. The same person comes out each time I wonder if anyone else works there! Then they lie and say they call and no one was home after you've put off what you have to do to sit and wait the whole freakin day for them just not to show up and reschedule! I have Never seen such incompetence in my life! Terrible, terrible service!!!