Kippes Insurance

Complaint: ***
I am rejecting this response because: C-did not provide service, C-caused property damage that they have not provided compensation for, I did not sign or in any other way agree to a contract, and no money is owed to C-
Regards,
*** ***

We have attached the terms, acceptance sheet, and account statement. The customer did not make any payment on the account from 05/19/to 12/27/was still owed on the account after the payments were made in DecemberC-6 made multiple, unsuccessful, attempts to
collect the money prior to being assigned to an outside collections agency.The additional collection fees were added to the balance in accordance with the terms of the contractPlease contact Account Services to clear up the remainder of the balance owed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

C-Disposal mailed all invoices at the same time, from the same locationWe cannot control the mail, but agreed to make a concession due to the higher than reports of bills missing in the Helotes area (only), this quarter Our original response remains

We apologize for the inconvenience, and have credited the month of December on your accountPlease place all C-equipment at the curb tomorrow 12/09/by 7:00am, and we will be by to collect the unitsOnce the equipment is retrieved a refund check in the amount of will be mailed to
your home address, and the contract will be considered fulfilledThank you

The original contract is attached reflecting the signature of their Accounting/Office Manager *** ***Additionally, we have included the credit application signed by the Owner of Lenz Contractors listing *** *** as the Accounts Payable contactSince the Affordable Health Care fees
were not outlined on the original contract dated for 11/01/2011, we have issued a credit for $total, bringing the account balance down to $(please see the attached account statement).The liquidated breach fees are calculated by multiplying the last month's average revenue by six (please see the original terms)June's total revenue was $958.00, so the total owed to cancel the contract early will be $5,Please forward the formal account cancelation letter, and a check in the amount of $6,The final payment will cover the liquidated breach fees, account balance, and final haul on the containerThe Lenz Contractor's employees: *** and *** were highly unprofessional, and verbally abusive to C-personnel after the contract terms for this location were explainedUntil this point C-and Lenz have had an outstanding working relationship, performing work for Lenz at over job sites

Ms*** signed up for services by processing the agreement online 10/27/In order to proceed customers must enter their personal information & "Agree" to the terms of the contract by clicking the "Accept" boxFailure to agree to the terms of the contract, will not allow a customer to
continueFurthermore, no price quotes are given on our sitePlease see the attached agreement sheetWe delivered containers on 10/31/14, the customer did not call our office until 11/06/14, seven days after the carts arrived at the locationWhen we tried to reach Ms*** to collect the account balance prior to turning over to collections, she hung up the phone on our staffIn order to resolve this matter the balance must be paid to the collections agency

The liquidated breach fees are shown on the statement, and equate to six months of servicePlease pay the remaining balance before January 31st to avoid further collection activity. Thank You

We have attached call details from all contact numbers listed in the accountBetween 01/01/and today, the only inbound calls that occurred were from the multiple calls made on 08/14/15, and 04/16/after going on stop service for non payment on 04/01/We do not revisit locations during times
when service is suspended for non paymentSince there were no other inbound calls made, it is likely the misses referenced were a result of suspension in services between 04/01/- 04/16/15, and again from 06/01/until the container was picked up from the site on 07/28/15.The account was placed on stop service for non payment again on 06/01/15, for the unpaid 05/01/invoiceA mid year review was done on all accounts with old outstanding balancesSki Junction was at days past due when this task was completedIn no way were they singled out in an effort to get more liquidated damagesSimply, the terms of our contract state "due upon receipt", and Ski Junction had an unpaid invoice well outside of these termsIn this particular case we will consider the breach from the date the account went on stop service 06/01/15, and a partial credit for liquidated damages will be placed to the account (credit memo attached)Since there was a payment made in the amount of on 08/05/15, the remaining balance is now Our office phones & internet service were down as a result of the mainframe crash with Westel, our TproviderThis inhibited our office's ability to run credit card payments on our customer's behalf, but not from a customer paying: directly on our website, coming into our office to pay, or mailing a check to our PO BoxPlease make a direct payment in the amount of to clear up the account balance, and consider the contract fulfilled

We have attached the terms & conditions of the agreement, along with the acknowledgement of the customer's acceptance when he signed up for servicesWhile route day changes do not occur often, they are a necessary part of operating a trash hauling company.The customer acknowledged he received
the notices on his container regarding the service day change, both in January & MarchThis is method commonly used in our industry to advise customers of things like: route day changes, rejected debris, blocked container, late set out, etcThe contract does not state, as Mr*** implied, C-is required to send notices of route day changes via email, or regular USPS mailC-has upheld our end of the contract by servicing the trash & recycling once per weekPrior to the four complaints registered by Mr*** on March 10th, 2017, there are not other documented issues since the start of the contract, 06/17/16.The customer is under contract until June 17th In the event he wishes to cancel early we can process his request, and schedule the equipment for collection Wednesday March 15th, If the customer wishes to complete the term of our agreement, we will need official documentation of the request no later than April 16th via certified mailWe will not proceed until confirmation of his request is confirmed, because liquidated damage fees may apply (Please refer to the Term paragraph in the contract).C-representatives are trained to handle all types of callsThe resolution provided to Mr*** was in accordance with company policy/terms of the agreement, and are not subject to change

Complaint: ***
I am rejecting this response because: The company never made an attempt to contact us regarding this issueThey went directly to legal means after updating their terms, instead of informing us that there was an issueThe issue could've been resolved by simple communication
Regards,
Carlos Garza

Complaint: ***
I am rejecting this response because: It seems that most of the things that comes from C-is untrue and shaped to benefit them. I have never had anything but issues from them. My bill was paid late because their service was very bad and infrequent. When you called to report bad service. You were assured it was your own fault. I was constantly accused of not putting out my garbage cans or something else which was never the case. I will make sure ALL of my neighbors that have had the same issues with C-report their issues as well. Maybe then the Revdex.com will be able to see what this company truly does to customers. Just look at Yelp, Facebook or any other online reviews.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The whole reason that repayment was made in the first place was to finalize the account as were the terms that were told to us We were under the belief that the account was already finalized and that repayment would make no difference to the cancellation already in progress We were forced to go with another service because we were told that even if we did the repayment our service was still being cancelled
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the error in the payment was not my fault but the business' fault, I confirmed with the bank and we had a three way conference call and the customer service agrees that I am not at fault but still will not refund the reenistatement fee because I already have one done even though this time it is the business fault
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Not paying erroneous charges for an obvious BS contractI was never notified via certified mail of C-intent to auto renewTherefore the original contract was fulfilled in 2015.***
*** ***

Our original response remains the sameThe customer elected to go with another provider while under contractPlease have the equipment out by 7:am on Tuesday February 21st Thank You

Over the course of the past year this account has gone on stop service for non-payment three out of four possible billing quartersPlease see the attached statement which reflects the stop service dates of *** *** and *** Prior to *** the customer had not been placed on stop
service for non-payment since ***We have seven methods for customers to pay their bills in order to avoid suspension & additional fees: in person with cash, in person by check, in person by credit card, mailing checks, auto credit card through our website, one time payments through the website, or over the phone on with a credit card.Other than phone conversations with the customer on *** * *** when we took credit card payments , there are no other records regarding service issuesIf the customer wishes to cancel a balance of must be paidThis includes the balance for *** * ***, & six months liquidated damagesAs long as all C-leased equipment is returned, this would fulfill the contractThe customer could also continue using the service through the 09/01/expiration dateThe balance of would need to be paid in order to come off of stop serviceAny future payments must be received net 10, to not later than net from the date of invoice

We have attached a copy of the contract, terms, cancelation request, and the current account statementThe account was under contract through July 24, Mrs*** elected to cancel earlyLiquidated breach fees were charged to the account in accordance with the contract, and if the balance
remains unpaid will be assigned to, Account Services, an outside collections agencyThe C-customer service representative handled the call in accordance with the contract, policies, and proceduresPlease refer to all sections underlined in the attached termsPayment may be made prior to collections placement to avoid additional fees

We have attached: the contract sheet indicating the terms were accepted, the terms/conditions, and the full account history The payment terms of the agreement were actually breached by the customer a total of times prior to November 15th, 2016, the twelfth and most recent
occurrence. The contract was on schedule for final close out last week, but the customer called our office back February 10th, advising payment would be madeThe payment posted February 13th, 2017, and the customer's service resumedFebruary 15th, the customer called in to our office to cancel servicesC-never pulled any of the equipment from their address at *** *** ***The customer elected to enter into an agreement with another hauler, this is a breach, and we will proceed with the close out of this account at the customer's request Thank You

Complaint: ***
I am rejecting this response because: the business is repeating the same excuse
Regards,
*** ***