Kippes Insurance

Complaint: [redacted]
I am rejecting this response because:The attatched picture is of my current container 3/4 full. I only ask that C6 PICK UP MY CONTAINER WHEN THEY ARE SUPPOSED TO AND IF NOT THEY NEED TO NOTIFY MYSELF OR MY STAFF AT MY PLACE OF BUSINESS AT [redacted]. I HAVE HAD REPEATED ISSUES WITH A FEW OF THEIR DRIVERS THAT SAY THEY PICKED IT UP OR GATE WAS LOCKED WHEN THEY HAVE NOT COME OR JUST DIDNT WANT TO OPEN GATE. I AM A GOOD CUSTOMER,I PREPAY SEVERAL MONTHS IN ADVANCE AND WILL CONTINUE TO DO SO AS LONG AS THEY PICK UP MY CONTAINER.  IF THEIR HAS BEEN UNCRUSHABLE STUFF IN THE CONTAINER,I APOLOGISE AND WILL MAKE EVERY EFFORT TO MAKE SURE THAT DOES NOT HAPPEN AGAIN. I CURRENTLY HAVE ONE OTHER LOCATION UNDER CONTRACT WITH THEM AS WELL AND UNTIL THE LAST FEW MONTHS I HAVE HAD NO COMPLAINTS.  IF THEY CANNOT PICK UP MY DUMPSTER AS AGREED IN CONTRACT, C6 CAN REMOVE ITS  DUMPSTER FROM MY SITE AT 7007 WALZEM RD AND WE CAN TERMINATE OUR CONTRACT . 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 According to my account records I have a credit due then of roughly $70, how will these funds be dispersed to me?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I called imediately.I would like proof that I waited six days to call...furthermore u stated yourself u do not give quotes on your website,so????? My point exactly...   I did not sign any form on being billed nor did I have to sign up with a credit card or check online to seal the deal.. your company needs to state it better that you do not give quotes online,and that if you hit the agree box you are signing up for service,not getting a quote..
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:My normal recycle pick-up day is Monday.  Monday 12/25/2017 was my scheduled pick-up day.  I understand that my scheduled pick-up day fell on a holiday so I called C-6 on Wednesday 12/27/2017 to see what is the replacement pick-up day and that is when I was informed that I would not receive recycle pick-up until Thursday, 1/4/2018.  This resulted in a total of 2.5 weeks between recycle pick-up from my house: 12/18/2017-1/4/2018. This is unsatisfactory because C-6 was 1.5 weeks late in picking up my recycle.  I am confident that if I were late, by any amount, in paying my recycle fees, then C-6 would charge me late or reconnect fees. I understand that C-6 would expect their representatives to attempt to deescalate customer calls but I would also expect that any legitimate corporation would have any escalation process that would allow customers to escalate and voice their customer service concerns with management.  A company this is not open to hearing and satisfying its customers feedback is a failing company.  It appears to me that C-6's management does not want to hear from or satisfy their customers.
Regards,
[redacted]

C-6 observes three holidays per year, so employees can spend time with their families. If a recycle collection was delayed due to the holiday, all recycle materials would be collected on the next normal scheduled collection day. We performed service at least one Thursday post each holiday, so...

only one of the customer's pickups would have been delayed.In the event, the customer had to visit a separate recycle facility during this time, and would be willing to provide a copy of the receipt for the material exchange, we will be happy to provide a 1.93 credit. Otherwise, all products would have been collected 01/09/18.Our Customer service staff is fully trained, and given autonomy, to handle matters like these.Thank You.

In an effort to resolve this matter, we just issued a 1.85 credit. Please have all C-6 equipment at the curb next Tuesday 01/05/16 before 7:00am to final. Thank you.

Complaint: [redacted]
I am rejecting this response because: The bill I received in January was due by February 15th.  The late fee has already been waived.  That is no longer an issue.  As stated previously, your email stating I "accepted" the terms is not proof or acknowledgement that I "signed" the contract or even saw the "terms".  I did not sign any contract with your company nor did I see anything about any terms.  Your current site says to send in a 60 day cancellation notice.  See attached letter stating multiple complaints of service and a certified letter mailed this morning confirming my cancellation of service.  [redacted] has confirmed my containers will be picked up on 6/16/2017.
Regards,
[redacted]

Our original response remains the same. We are acting in accordance with our contract. Customers have the ability to review contract terms before accepting agreements. Please submit payment for the balance due to avoid additional collection activity.

Complaint: [redacted]
I am rejecting this response because:I have already sent a certified letter requesting immediate cancelation. Obviously the business is lying or did not bother to read the complaint. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The company still fails to admit that they did not provide the information when it should have been provided.  I will gladly pay for services for the time that I had it tomorrow.  But the Breach of Contract Fee and Pick Up Fee is something that should have been communicated when I initially called to cancel.  It is the companies job to be transparent and communicate with customers charges in the event that a breach of contract is being made.  Assumptions should never be made, and it should never take a complaint for information to be given.It is now apparent that this company or at least it's customer service reps and management merely like to play the "Gotcha" game to put charges on an account before advising of the charges.  I will be taking this matter up to the CEO, not only for myself, but for all of the other 30+ complaints that this company has already recieved.  By reviewing all of the complaints, I believe that this company should have learned a lesson or two, but it is obvious that they are not in the business of improving, but only taking.
Regards,
[redacted]

Our initial response remains the same.

Our original response remains the same. Mr. [redacted] can contact Account Services to pay the delinquent bill.Additionally we would like to add that our company does not respond to comments on public forums made by our organization. Without written consent we cannot divulge the individual account circumstances. We will add that many of these customers have been placed on stop service for non payment, cannot be verified as even being a customer of C6 (could be a competitor), and in a few already being pursued in a court of law.

All items were addressed in the original response. We will await the customer's certified letter to proceed with further action.

We will continue servicing the account as contracted, on the new route days as advised. All other items were addressed in our previous response.

Complaint: [redacted]
I am rejecting this response because my problem still is not resolved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The times not picked up of the recycle container were four (4) times not two and payment (refund) was for one trip for $2.50 reflected on statement in question which is for Jan., Feb., Mar., 2018. I would not have cancelled this service if it wasn't for the rudeness and the fact that the recycled was not picked up for four trips.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did not request to cancel the contract on 02/09/16 I went to their office on 02/04/16 and asked how to cancel the contract [redacted] Told Me To Write a letter by May 2016 to terminate the service with a cero balance or to pay 88.78 on that day 02/04/2016. I choose to wait till May and write the letter to cancel the contract. This is the seventh attempt asking for the termination of the contract with the signature of the person who terminate my contract. Their equipment is being outside my residence ready to be collect since 02/04/16 l have several pictures and videos that can provide to prof that I still have the service their personal in their trucks collecting the garbage from my residence every week till this month as they were. supposed to do until I make the proper cancelation. I just want to terminate the contract with this company the proper way but they do not want to accept that they are making to many mistakes and they want me to pay for.
Regards,
[redacted]

Complaint: [redacted]
I do not accept their response. Similar to their ratings on Google (1.6 star rating, pic attached) and Yelp rating (1 star, pic attached), their customer service continues to be poor and unprofessional. In response to C-6's reply, of course I knew their requirements because as I stated, I called the company and the argumentative representative informed me of their cancellation policy. I didn't know the requirements because they are claiming it was CLEAR. They demanded that I mail a certified letter (which I did and paid for) and emphasized verbally that I am unable to cancel until the end of the second quarter or I would suffer a penalty fee. This is one reason I am asking for help from the Revdex.com. This company is participating in unfair business practices by placing their customers in a one year contract with no incentives in order to make it difficult for customers to leave; to make money off penalty fees; and to enable them  to deliver poor service because customers are locked in. Other disposal companies do not require contracts as this company wants many to believe.I spoke to Tiger disposals who indicated that they don't require a contract and I spoke with Metro disposals who also indicated that they do not require a contract (they hear C-6 customers complaining greatly as well). I gave this company plenty of notice after paying (in full) their first quarter's billing and hope that Revdex.com would require C-6 to remove their contract clause not just for me but for all their customers. In addition, here are my initial requests again along with the reasons why I'm not accepting their reply and one-sided solution: 1) Phone Call Not Fulfilled - I requested a phone call from a Manager from C-6 to discuss this matter as clearly as possible and this still has NOT occurred. The person who responded to Revdex.com expects me to still pay a penalty which is 2-3 times more than my quarterly statement and forfeit my services. I felt it was understood that if I cancel at the end of March, I would not want any further charges but apparently this isn't logical to the responder. Perhaps if we spoke over the phone, this confusion could had been avoided.2) Contract Copy Needed - The contract sent seemed more like an email from one employee to another employee. I had services TRANSFERRED from [redacted] which started in 2005. Mrs. [redacted], is this contract legitimate? It's not signed nor attached to my email address. 3) Cancellation First Quarter (+ no penalty) - Last, as mentioned above, but now a little more clearly, I would NOT want a penalty charged which again is 2-3 times more than my quarterly fee and would want my services still cancelled on March 31, 2017. This company wants their payment (plus extra for what) without having to provide service. This seems like an unfair business practice. Hope this response suffices.[redacted]
Regards,
[redacted]

We are contracted to provide the service at a certain frequency per week, and are not bound to certain days or times. The 112.67 was the amount of the liquidated breach fees. However, the account had an outstanding balance of 63.09. Once the final fee of 21.65 was added, and the credit of -40.65 for services (02/01/17 - 03/31/17) was deducted it leaves a remaining balance of 44.08. Thank You.

We have attached the contract, terms, transaction statement, the arb subscription detail, statement, and request to cancel.  C-6 Disposal does not: maintain, track, or keep any customer credit card information. The customers are responsible for the upkeep of their own subscriptions in the...

system. The credit card on file for the reoccurring payment was declined, and when the customer was advised on 02/21/17 of the decline & past due amount he advised it was our problem, he wasn't paying, and would call back later. On 02/24/17 we received a request to cancel in writing.  The balance of 167.84 is due and payable in accordance with the terms of the agreement.