Paragon Motors of Woodside, Inc.

Review: 1) 5/**/2013 - Purchased a Honda Pilot, model year 2013. 2) Overcharged $1,000. 3) Only given 1 set of keys. Never given second set of keys. 4) Tire valve stem caps are missing. 5) VIN etching placed in windshield however it's not accounted for in the Bill of Sale. Called repeatedly over the course of 4 weeks. Promised a resolution to all items above, still waiting.Desired Settlement: I would like all action items stated above to be resolved. It seems that once I took delivery of the vehicle the salespeople forgot I existed.

Business

Response:

Dear [redacted];

We are in receipt of the complaint from dated June **, 2013 from [redacted].

We contacted [redacted] regarding his concern. The money has been refunded back to his credit card. The second set of keys and the valve stem caps were also mailed to him.

The customer is satisfied at this time.

If you have any further questions, please feel free to contact me at ###-###-####.

Very Truly Yours

General Manager

v

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: when I purchase my used 2011Honda Odyssey I purchased a warranty from Honda care, I purchased a warranty from Honda care ,at that point I was told by sales manager Mitch Levy that I was also being giving a free tire care package , I thought everything was cool I left later on something didn't feel right and I recalculated my car Final price and discovered that I was overcharged almost $2000 more I called Mitch and was given back a check for around $1500 then I thought everything was OK until recently I was having tire issues and so I called up the tire warranty people and told them that I have free tire warranty customer care person the short me that my tire package was not free so I asked them how much did the package course they said that that was a contract between me and the car dealer and I have to call the sales manager now I'm very upset,i'm discovering Mitch was very dishonest again and somehow manipulated the finance contract and charge me for a tire package,that I never asked for,more wanted and I was led to believe that it was free I never use the tire package so I would like a full refund for the cost of tire package , 2) my 2nd issue is I was assured that I was going to be receiving my middle second row seat they supposed to order it and send it to my house I never received it ,I've been going with the missing seat for quite some time now and simply would like a refund for the cost of the seat since I don't trust paragon Honda, I am an 8 yr customer I will never be shopping with them again...Desired Settlement: 1)-Full refund for the tire package that I was told was "free" I never used it or wanted it , - (2)and a brand-new replacement leather seat for the 2011 Honda Odyssey touring gray interior or a full refund for that seat as well...

Business

Response:

We are in contact with the customer and are working toward a resolution.

Review: I WAS CHARGED FOR 10.5 HOURS WORTH OF LABOR/SERVICE BUT MY CAR WAS IN THEIR SHOP FOR 7 ACCORDING TO THE RECEIPT I RECEIVED FROM THEM. I ALSO PAID FOR REPLACING ROTORS BUT ONLY GOT THEM SHAVED. A MAN NAMED NICK AND ALEX TOLD ME ITS PERFECTLY LEGAL AND THEY WIN ALL THE TIME IN COURT FOR ADVERTISING $112 PER HOUR AND IN REALITY CHARGING PER JOB. I WAS NOT INFORMED OF THESE POLICIES AND THEY ARE NOT ADVERTISED ANYWHERE IN THEIR SHOP.Desired Settlement: ID LIKE TO BE REFUNDED 7.5 HOURS OF LABOR CHARGES AS IT DID NOT TAKE THEM 10.5 HOURS OF WORK TO GET THE JOB DONE. I BELIEVE 3 HOURS IS MORE THAN AMPLE TIME TO FINISH THE WORK PERFORMED.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This business (Paragon Honda) with tricks and sweet talking basically got me into a deal. I went to them for I had totaled my previews car. At first I had chosen a Honda Accord 2010 with leather, sunroof and integrated GPS for the cheap price of $16,000 after the paperwork was done I went back to triple check the car again, I noticed an engine light witch according to the manager on duty was a sensor problem, as it was getting late on 12/**/12 I told them to give me a rental to avoid the salesperson stay later for my transaction and such; I called back the next day and was told that the vehicle was been repaired, I did not believe such thing and on January 2nd went back to the show room where I noticed the vehicle had not been moved, after spending more than 2 hours under the rain trying to look for another car I ended up with a used Honda Accord 2009 marked as $19,500 and on their Website worth $15,000; at the time of closing the contract the cheap and nice car came up to more than $20,000 dollars for a used car for they said that Honda Care and extended warranty on the vehicle was worth. After that Ive been trying to get in contact with the manager or anyone that could help and no answer from them until this day. Please help me!!!!! I went to another Honda in New Rochelle and not to my surprise they told me I was just tricked to a used car with a value above of a new car. I really need an answer from this business for my economical situation is drowning because of this problem that they have caused me.Desired Settlement: I would like to give them their car back, for I just do not trust them or have them remove all the extra fees that they placed on my transaction

Business

Response:

January [redacted], 2014

The Revdex.com Serving Metropolitan New York

Gentlemen:

We are in receipt of the complaint dated January **, 2014 from

the above referenced customer.

We contacted [redacted] regarding his concerns and invited

him back to the dealership.

The VSC has been canceled and the proceeds will get deducted

from his auto loan account with AHF. In addition we adjusted the price of the

vehicle and gave the customer a check of $3300.

Attached is a copy of the check.

If you have any further questions, please feel free to

contact me at [redacted]

Very Truly Yours

I will never, EVER get my car serviced at Paragon Honda again. I will never buy a Honda product again because of this experience.

After my car sits for three days in the service department with no word, and after no less than 12 calls to the service department, I finally am able to get a hold of my "service" representative through his supervisor, Chris. Nick tells me that my car will need a new starter clutch, the exact same repair that I had paid $2500 for less than 10,000 miles previous. When faced with this information, Nick and his department refused to stand by their work and propose to charge me full price for another new starter clutch installation. Unacceptable.

Just last May, after less than 70,000 miles, my hybrid battery went "bad" (according to the engine codes) and had to be replaced to the tune of $3500. The warranty had expired less than one month prior. If I didn't agree to replace the hybrid battery (even though the car was running fine), Paragon would not pass the car for the NY State inspection. These guys have no integrity, in my opinion.

Review: I was in the dealership on 5-*-2014 at about 4:31pm to have my car annual inspection done. My car is a Honda 2008 accord, I bought from Paragon brand new is 2008, I only had 30,000 miles on my car right now. After checking on my car, I was being told that both my front and back brakes need to be fixed, without fixing, I will not be able to pass the inspection which is due already. I was quoted for over eight hundred dollars. I questioned why the price is so high, they told me that there are lots of things in the brakes need to be fixed, they took advantage on my concern about the brakes since I have baby in my car, and I was scared that if I do not fix it, I could not pass the inspection and drive my car. So I agreed to let them fix but I still expressed that the price is too high, I also presented a coupon from Paragon for 15% discount on any service over $150. The sales person [redacted] told me that she will do something about the price. I waited and waited, until the end when the car is done, I was presented with the final itemized invoice, with a total of $869.99. The details are NY inspection $37, replace one rear brake pad labor cost $168, one pad part charge $69.99, replace front brake pads and rotors labor cost $224, two discs 130.60 each, total of $261.20, and one pad charge of $66.90, and then with 30 VIP discount and EPA charge of 5 plus tax of $67.9, comes up with the total of 869.99. When I looked at the invoice, I asked why the labor charge was almost $400, even though they advertise the hourly labor is about 110/hour, and what happen to my 15% discount, I was being told that the labor charge is a flat fee, and the 15% discount has already been reflected in the bill itself. I told them that the bill is too high, it is not worth it as I am planning do an exchange of my car, and then I was promised that if I exchange the car with them within 24 hours, they will credit me for the entire service change. I went to the dealership the next day, but I did not ended up exchange a new car with them as we could not agree with the price. I expressed that the service charge bill is not fair and they said there is nothing they can do.Desired Settlement: I need a refund to my credit card to reflect the fair value of the service they are providing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Hi [redacted],

Thanks so much for your help. I was able to talk to the business directly was able to resolve the issue with them. You can withdrawal my complaint for now.

Thanks again for your help!

Sincerely,

Review: The vehicle had a failure to Stop, while driving in school vicinity. The brake petal dropped all the way to the floor and their were sounds coming from the engine of the vehicle. I had no choice but to keep going through stop signs and red light because the vehicle was exhilarating and the brake was down to the floor. After passing the red light the vehicle slowly stopped and I pulled over and I called Honda and they sent a tow truck to pickup

the vehicle. Honda claimed that the vehicle was in proper working condition. I had my

two grand children and my daughter in the car we had just picked up from school when

this happened. We were all traumatized from this near fatal accident and my youngest

grandson was afraid to go in any vehicle after this incident for quite sometime. Following

after the incident Honda finance dept was very unprofessional and very rude to

us on the phone. I had received a call a year later concerning this incident from Honda

finance department from a [redacted], I have no last name because he left a message to

daughter and we had tried for three weeks to speak with him personally and the employees whom take the calls refused to let us speak with him. I was transfered to several employees [redacted], [redacted], [redacted] another female whom I asked her name and she refused to answer me and hung up the phone, and serveral other employees. They refused to let me to their supervisor and I was told that someone important from Honda was going to call my daughter within 48 hours and now has been a week and no one important has called. Please if you can take this matter over for me I would appreciate your attention. Thank you, Sincerly YoursDesired Settlement: I would like to speak with someone from the Revdex.com because their is further attention needed with this problem.

Business

Response:

We are in contact with [redacted] ([redacted] daughter) and are working toward a resolution. We will update you on a resolution shortly.

Consumer

Response:

.

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: They were horrible, I am so sorry that I even wasted my time there. Whom ever the so called BOSS was did not care about anything that we discussed. They other woman behindme at the meeting did nothing but give me dirty looks. And Avis told me to be "SMART " that there's no resolution"[Your Answer Here]

Very unprofessional DEALERSHIP. I am contacting a lawyer today.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear

[redacted]:

We

are in receipt of the complaint received on June **, 2014 from [redacted]

[redacted].

In

the attempt to find a resolution we met with [redacted] and her daughter

today and offered her the options of reducing the monthly payments and getting a

new vehicle as well as the options of reducing the payments and staying in the

existing vehicle. Apparently these options were not satisfactory.

We

would appreciate any assistance you may be able to give us on this matter.

If

any additional information is needed, please feel free to contact me at ###-###-####

[redacted].

Very

Truly Yours,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because [Your Answer Here]

The option was to remove added services that were not needed and that my parents were not aware of, in the amount of 25.00 per month. And I do not want to get involved in another vehicle ever again from paragon Honda so that they can add more than what the car is worth, not to mention the fact that they do not care about what happened to my family when their vehicle nearly killed them. They took advantage of my elderly parents and are very unprofessional dealers, they are scammers whom rip off elderly people and I will continue to what needs to be done to address this issue

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a 2011 Honda CRV from Paragon Motors on June **, 2013. After agreeing to purchase the vehicle, I met with their finance representative, [redacted] to discuss my financing options. [redacted] presented 2 options. One option was a 3rd party lender, with an interest rate above 9%. The other option was Honda financing, with an interest rate of 5.34%. [redacted] explained that in order to choose the financing with the lower rate, I was required to purchase the Honda Care extended warranty, at a cost of $4000. He then went into detail about the benefits of the coverage. I told him that I wasn't interested in financing an additional $4000 in order to purchase a car. He acknowledged my concern, and told me that he would remove the 'credit protection' from the warranty, and that the cost of the warranty would be $2400 instead of $4000. I was still not happy about being required to purchase a warranty that I had no interest in and told him that. He explained that after 3 months, I would be free to cancel the warranty if I chose, but that I would have to return to the dealership in order to do it. He explained that the balance of the 5 year warranty would be cancelled and that a pro-rated refund would be applied to the principal on my loan. While still not excited about that option - it's the one I chose since I would essentially end up paying for only 3 months of the warranty after cancelling it. That's the option that I went with. I returned to Paragon Motors on September **, 2013 and met with [redacted] again, explaining to him that I was there to cancel my Honda Care warranty. The first question that he asked me was if my loan was paid off. When I told him that it wasn't - he explained that I could not cancel the warranty. He told me that the warranty could not be cancelled as long as there was a balance on my loan. I told him that this was not the information that he gave me when my wife and I purchased our car, and reiterated to him what I explained above. [redacted] insisted that we must have misunderstood, as he prides himself on being a very clear communicator, and that he would never explain to any customer what I just outlined. After some back and forth, he suggested that I might call Honda directly and see if any exception could be made, and offered to provide me with a cancellation request form. I took the form and looked it over, and pointed out that there was no language on it that suggested this was a request for an exception - that it looked like a standard request to cancel. I also pointed out that the form specifically stated that a cancelled warranty would have funds returned to the balance of the loan if it was still outstanding. [redacted] did not address my point, but offered to take care of submitting the document on my behalf, which I declined. I simply did not trust him at that point. After returning home, I called Honda directly and spoke to them about what I had been told. They provided an email address for me to send the cancellation request, and it was cancelled within 24 hours. The prorated amount remaining($2276) is now being applied to the balance of my loan. Honda corporate also explained to me that, like any other product for sale anywhere, I am able to cancel the warranty at any time, for any reason. They went on to explain that there are no terms of Honda Financing that require the purchase of their extended warranty when financing a vehicle through them. I called Paragon Motors back and spoke to [redacted] again - and shared with him what I had learned. He told me that he was happy that Honda was able to clarify that for me. I told him that my concern at that point was how he could so grossly misrepresent their services, intentionally misleading customers. He did not address my remark, and instead asked if there was anything additional he could do to provide assistance. I asked to speak to his manager. Alan put me on the phone with a manager, '[redacted]', who also insisted that it must've been a simple miscommunication. He told me that [redacted] thought I was looking to cancel my loan, not the warranty, and that of course the only way to cancel the loan was to pay it off. I told [redacted] that the conversation [redacted] and I had was very clear, and that his continued insistence that this was a miscommunication only made him complicit in the dishonest tactics of his financial representative. It's now clear after speaking with Honda directly, that Paragon Honda purposely misrepresented the terms of their financing in order to sell me an extended warranty. Warranty purchase is not required in order to finance through Honda. In addition - the warranty may be cancelled by me at any time. After researching online, I found many stories regarding Paragon Motors, many mentioning [redacted] specifically, outlining the same lies and manipulations. Here are a few of them - http[redacted] http[redacted] http[redacted]Desired Settlement: Honda issued me a prorated refund in the amount of $2276 for the extended warranty and has applied it to the balance of my car loan. The original price paid was $2400 plus tax, for a total of $2613. I'm requesting that Paragon Motors refund me an additional $337 to provide full restitution of the original $2613. In addition, I would like a written letter of apology from [redacted] and Paragon Motors, acknowledging that they intentionally misled me by misrepresenting Honda's financial services.

Business

Response:

Dear [redacted]:

We are in receipt of the complaint dated October*, 2013.

We contacted [redacted] regarding his concern. A check of the amount of $337.00 was mailed to him on October *, 2013.

Attached is a copy of the check.

If you have any further questions, please feel free to contact me at ###-###-####.

Very Truly Yours

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a Certified pre own vehicle from Paragon Honda that was supposed to be with a clean tittle and I recently found that the car was in an accident in 2010 the yr before I bought it and the miles in the car were pushed back from 34,000 to 16,000 when I purchased the car.Desired Settlement: I would like my money that I pay for this vehicle and the loan paid by them. $16,722 that includes the $9,000 down payment in cash and $7,722 from monthly payments of $286 for 27 months.

Business

Response:

Dear [redacted]

We are in receipt of the complaint dated October **, 2013

from the above referenced customer.

We contacted [redacted] regarding his concerns. [redacted]

is scheduled to come back to Paragon Honda on Saturday November [redacted]

at 1pm to meet with the sales manager [redacted]. We will notify you of the

outcome.

If you have any further questions, please feel free to

contact me at ###-###-####.

Very Truly Yours

General Manager

Review: My girlfriend and I went to Paragon Honda on Friday, July ** to potentially buy or lease a new Honda Civic. We spent 5 hours test-driving and dealing with their extremely pushy sales reps. I was prepared for what they tried to pull, and we managed to come to terms on what seemed to be a good *no money down* lease deal on the Civic. They had taken my girlfriend's CC information, along with a wide variety of other info. They then took her portfolio to their finance department, who informed us that she was ineligible, because she was [redacted] and had "not good enough" credit, as a result. The finance guy attempted a bait-and-switch and said that he "could get it through for, oh, $3000." I asked him if that insanely large amount would positively affect the terms of the lease, i.e. lower the monthly payments, etc. He said no, it was just a sunk chunk of cash. This stunk pretty bad to me, and her and I left, without buying, though with the moderate intention of looking for a co-signer for a future car lease. This alone is worthy of a complaint, but that's not what I'm writing about. Yesterday, on Sunday the [redacted], I discovered that Paragon had charged my girlfriend's credit card for $585, the amount of the first month, and the DMV fees, even though the DEAL DIDN'T GO THROUGH. They charged her for a car she didn't buy. I called the several times this morning, Monday, July **, to get the money refunded. They agreed to refund the money, but said "it would take a few business days to go through." This is absolutely unacceptable. Criminal negligence, at the least.Desired Settlement: I want an immediate refund onto my girlfriend's credit card of the money charged, and confirmed disposal of all her personal information.

Business

Response:

June **, 2013

Dear [redacted]

We are in receipt of the complaint from [redacted] dated June **, 2013

The deposit of the amount of $585 has been refunded back to customer’s credit card.

If you have any further questions, please feel free to contact me at ###-###-####.

Very Truly Yours

General Manager

Review: Manager at PARAGON HONDA ( his name is Saeed) sold me a car with transmission problem. I live in Pittsburgh PA but went all the way to NY because the price was right. I liked the car until I starting driving to come back to Pittsburgh. while I was on my way Pittsburgh car started to have issues with transmission. I called Mr saeed he advised me to bring the car back in any way I could. he wanted me to get the car towed and he agreed to pay half of it. but to get the car towed all the way to NY would cast about $ 1600 so just to save him and my self some money I decided to driver the car to NY. it took me almost a day to drive that car back. before that he agreed to return all my cast if I driver to NY which was almost $ 400. when I reached to NY I gave him all the receipts showing expenses I had to drive back. he agreed to pay back all . yet its almost 2 months I haven't received the refund check. the refunded the money I paid for the car but not doing anything about the refund for the expenses I had to drive back the car. every time I call they give me a runaround. some time Mr saeed is on vacations or just hang up the phone on me. I never thought that HONDA will ever run a business like that. I will also mail HONDA company and let them know about their business practice by paragon Honda.Desired Settlement: I just need my Money back for the expenses I had to drive back to NY. which is about $ 400. Their manager( Mr. Saeed) knows about it he has all the receipts for it .

Business

Response:

The customer was reimbursed $250 for the expenses.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It's been a week and I haven't received their reimbursement check.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The check was cut on August [redacted], mailed on the [redacted]. Please see the copy attached.

Consumer

Response:

Yes I finally did

George C[redacted]old me that I can pick up my car either Wednesday 11/**/15 or Friday 11/**/15 at a price of $544.37! But I didn't get my car on these dates, he said no one is working and they have to call me back sometimes next week. For a small dent & scratch with that price, it's not worth it. They ruined my holiday plans, they are liars who do nothing but sit, eat pizza & drink coffee, [redacted], 2 weeks my car is just on a shop! Really?I hope they get there share of bad lucks and their families for tricking me!

We were contacted by Paragon Honda after negotiating a price for a car which they would not agree to so we left. We received a call from them the next day asking us to come in to buy the car at the price we asked for. We went back to Paragon Honda expecting to make the purchase only to be disappointed when they tried to increase the price. It was a big waste of time and upsetting to be tricked into going in just to be toyed with and deceived.

Review: [redacted]HUMILIATING EXPERIENCE[redacted] - first person I spoke to and was very honest about what he could and could not offer. I was looking for a Honda Fit at a certain price point. He was genuine and followed up and made me want to come in to discuss purchasing a different car.

[redacted], Sales Professional - this was the sales person assigned by [redacted]. He was knowledgeable and professional and patient to a point. When I finally settled on a Honda Accord, he left to speak to the [redacted] and he must have received not so great news about my ability to finance the car. [redacted] came back to me and pointed me to the [redacted]'s office and walked away. I didn't know where to go so I wandered around the dealership looking for the office until someone helped me. [redacted] had disappeared. Once I found the office, I understand why.

[redacted] - [redacted] walked me through my credit report and explained he could not release the vehicle until I provided certain documentation from my mortgage company to which I said I would be traveling but would send the following week, this was a Saturday night. He gave me his card and email address. On Tuesday of the next week I sent over the documentation and called to follow up to ensure he received it. No response. I called again on Thursday and left a voicemail with a person that said he was in a meeting. Still no response. To this day, he has not responded. However I got automated follow up emails from Paragon's marketing department as well as text messages asking me how my visit went.

As a parting note, when I left [redacted]s office, it was late and there were only a few people left in the dealership, [redacted], the nice young well dressed sales person that was so helpful earlier in the day had vanished and I could hear people talking as I approached saying ' Yeah too bad, [redacted]'s sale fell through', it was the really nice [redacted] from earlier and a few other salespeople. They seemed startled to see me and tried to quickly recover. I shook [redacted]'s hand, thanked him for his time and left the dealership walking back in the dark to the train in a part of queens I was totally unfamiliar with. I remembered [redacted]'s words earlier, that it would be fine for me to take the train from Jersey because I would be driving home. Well no such luck

It was embarrassing enough to spend the entire day in the dealership and go home on the train but the most humiliating part of all was never receiving a call back from [redacted] to acknowledge receipt of the information he requested or tell me that Paragon was not interested in my business. I think I deserved better.Desired Settlement: I would like an apology from the dealership for the way I was treated and I would like the following:

- to know if the vehicle I obtained insurance on and planned to purchase has been sold

- is the documentation I sent over acceptable and if not why

- why the [redacted] did not give me the professional courtesy to respond

Business

Response:

We are in contact with the customer and are working toward a resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business did contact me to resolve however the matter was not resolved. The following occurred:

- [redacted] reached out to ask when I could come in

- I asked if I was coming in to finish the transaction we began and pick up the car and listed the initial terms by bullet point along with the Vin# of the car

- [redacted] responded that we would discuss the terms when I came in and if it was to my satisfaction I could drive home that day

- Against my better judgement I did not insist on confirmation that I was in fact coming in to finish the initial transaction based on the initially agreed upon terms

- I was in the bed with the flu got out of bed to go to the dealership to take care of this because I had received several calls from the [redacted] assuring me the matter would be resolved

- When I got into the dealership, [redacted] had gone home sick and referred me to one of his colleagues to finalize the paperwork

- The colleague stated that I did not qualify for the initial terms which were based on a 2014 Honda Accord at a monthly payment of $213. He asked if I would be interested in a Honda Civic with a monthly payment of $374 which I stated I would not be

- The idea that I was brought in to discuss an inferior car at a higher price after clearly stating in my email to [redacted] the initially agreed upon terms for a Honda Accord were unbelievable

- Once again, I left the dealership at night on the train, this time with the [redacted]; to add insult to injury, on my way to the dealership, I fell on the train tracks near my house

Paragon Honda's business practices and customer service in this case were horrendous however I share equal blame for the last debacle as I trusted that they would honor their word but I should have known better. There is no way to resolve this and I would just reiterate as I did upon leaving the dealership that they should treat people better and never do this to anyone else.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

As previously stated we invited [redacted] back to the dealership and tried our best to help her purchase a new vehicle from us. Unfortunately

we were unable to secure a bank loan for the vehicle of her choice due to her credit worthiness. We also suggested that she consider looking at the new

Civic, but she refused.

If you have any further questions, please feel free to contact me at ###-###-####.

Very Truly Yours

Review: I purchased a brand new 2013 Honda Civic from Paragon Honda located in [redacted]. Prior to taking this lease I was in a lease with Infiniti and I was promised by the sales rep ([redacted]), as well as the finance manager ([redacted]) that the disposition fee of $495 was going to be paid by them if I was to get into the new lease with them. They were notified of the Infiniti bill prior to signing of the contract for the new civic. It has been approximately 2 month (currently 11/**/13) and they haven't sent a payment to Infiniti. I have been calling Paragon Honda for 3 MONTHS and spoke with [redacted] or [redacted] they always said that the check was sent out, which they were lying the whole time, and than they finally said last week on (11/**/13) that the check was definitely going to be sent out. I just contacted Infiniti and they said that no payment has come. The payment due date was 11/**/13 so now the bill is going to incur late fees. I have text messages from the sales rep [redacted] stating he is going to pay Infiniti and that he acknowledges that he is liable for the bill. If the bill is sent to collections it will hurt my credit score and I will be looking to file a lawsuit against Paragon for defamation and breach of contract if it is not settled promptly.Desired Settlement: For them to pay the Infiniti disposition fee and all late fees incurred due to their negligence.

Business

Response:

Dear [redacted]:

We are in receipt of the complaint dated November **, 2013

from the above referenced customer.

We contacted [redacted] regarding her concerns. Everything

was addressed and resolved to her satisfaction. Paragon Honda paid $495.24

disposition fee for the customers Infiniti.

There are no other issues or concerns at this time. Customer

is satisfied.

If you have any further questions, please feel free to

contact me at ###-###-####.

Very Truly Yours

General Manager

Business

Response:

Dear [redacted]:

We are in receipt of the complaint dated November **, 2013

from the above referenced customer.

We contacted [redacted] regarding her concerns. Everything

was addressed and resolved to her satisfaction. Paragon Honda paid $495.24

disposition fee for the customers Infiniti.

There are no other issues or concerns at this time. Customer

is satisfied.

If you have any further questions, please feel free to

contact me at ###-###-####.

Very Truly Yours

General Manager

Review: I went to Paragon Honda with the hopes of buying a used Honda Fit on 11/**/15. They had a 2010 model on the lot, which had been described on the website and the sales person said it was available for a test drive. I showed up, took it for a drive, and went into the office to talk about buying it. With sales tax, the total cash sales price was $12,202.61. After discussing options, they encouraged me to finance, putting $5000 down and financing the remaining $7202.61. This sounded excellent, so I had them draft the paperwork. Along the way, they told me they just needed to do a quick credit check. Following the credit check, I was offered a 5.9% financing package, which was described as including the LoJack anti-theft system as well as a Honda Care package. Having previously gone over the payment plan of $5000 down and $7202.61 financed, this sounded like an excellent deal. Upon signing the contract, the car was not ready to drive that day, as it still needed the LoJack installed and was having a brakes issue on the front tires resolved. I was not allowed to keep the paperwork, as the car was not ready to be driven home. When I received a call from the dealership, I returned to get the car. I was given the paperwork (which was stapled inside the envelope) and the keys and drove the car home. When I went to sign up for online pay through Honda Financing, I saw that I had a payoff amount over $11,400. I presumed that it was still updating to reflect the down payment that had been made. Still, I became suspicious when the payoff amount remained this high over a period of weeks and the payment had been posted to the credit card. Upon reinspecting the contract, fees of $1500 for the LoJack and $2400 for Honda Care ($3900 total) had been added to the principle amount that was being financed. These numbers had never been discussed with me, but had merely been mentioned as being a part of the finance plan. When I called Paragon Honda to discuss this, they contended that the cost of the LoJack and Honda Care package had made my "low finance rate" available, and if I hadn't added them that I would have payed a higher interest to get the car without them. The person in finance spoke as if I would have paid just as much ($3900) in interest over the 5 years of financing at a higher rate had I not take these options, so this had been very advantageous for me. This seems fraudulent, at worst, and a simple deception at best. I find myself accruing interest on an extra $3900 that was never detailed to me. When the sales team very simply presented the numbers as a $5000 down payment with $7202.61 financed, it is absolutely reprehensible to add the LoJack and Honda Care plan as a part of the vehicle finance plan without explicitly showing the change that would be represented in the amount financed, which amounted to $11,449.61 including an inspection and registration fee. I was never told that I would be financing more than $7202.61, and it is pure charlatanism to perpetrate such a falsehood (intentional or not). A verbal contract had been presented to me, but was not upheld. I expected to finance $7202.61 on this vehicle and instead find myself with a contract that had over $4000 in additional fees that were never presented as increasing the amount that would be financed. Their apathy for the well-being of me, the customer, as well as their duplicity is disgusting. They should be accountable for inaccurate representations. It is truly a shame that they treated me so well before sending me out the door having inflated my bill.Desired Settlement: I expect for Paragon Honda to rectify this immediately, especially considering the laissez-faire manner in which they handled my phone call to address this issue. Having been verbally presented with a sales price of $12,202.61, with $5000 down and $7202.61 financed, I expect the dealership to honor this and adjust my bill accordingly, removing the $3900 for the LoJack and Honda Care that was never detailed as having an additional cost, but was rather presented as being a part of my pre-determined finance amount.

Business

Response:

We contacted the customer; all of his concerns were addressed and resolved to his satisfaction. A full refund of $3900 was given back to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,