Partners in Grime

Attached is the police report indicating this clients charges as unfounded and with no merit. The case has been closed due to the items she claimed as stolen, being found in her home. This is a job that we started for a hoarder. We all agreed after meeting and walking through the house, that we...

would use the spare bedroom as a storage area while we cleaned the rest of the home. It was to be the last room cleaned, and the only room left that we were unable to clean due to this clients baseless claims of theft.  In the police report, she indicates that we owe her no more money or services, yet she indicated to you, the Revdex.com, that she needs $200 to complete the cleaning in this last bedroom. This again is just a long list of fabrications made against us, as well as slander. We performed two cleans, and then she accused us of theft, just days prior to the scheduled clean to finish the spare room. This client was in the home and in constant communication with us the entire time we cleaned. It was inevitable, if there was indeed a fuse box in this room, that we would have ever seen it, prior to putting anything extra into it, as it was full to begin with. If anyone caused this fuse box to be inaccessible it would be the client and her excessive amount of possessions for such a small home. Indeed the client is somewhat disabled but not to the point of not being able to work in her own home or from driving a motor vehicle. A month later after this case had been closed and found unfounded charges she went on to several buy sell trade sites in our area slandering us and our company. THIS was Friday August 8th 2014. WE advertise on these sites and with over 10,000 members she has caused us great harm including causing us to lose clients we had book off of this site but canceled after seeing her false accusations again accusing us of theft and overcharging her. This caused us to cancel some clients for the day to go back to the sheriffs office to report her behavior. She was very defiant and screaming at the deputy that she would not remove the post even after the deputy told her this case was closed and she was slandering our name and causing harm to our business. After several hours of potential clients reading these false statements we were able to have the admins remove them. We had every intention of finishing this job until she flaked out completely. We owe her nothing but feel she owes us an apology and to retract all her false statements. This complaint should be dismissed due to the evidence presented. We are taking legal action to recoup our losses. We keep our word and have never stolen a penny with many clients keys to their home and their credit card numbers on file. In closing and to be noted, this client contacted us three months prior to us working for her and asked us to hold a spot for her, which we did, until her SSD came through. We had raised our rates by $5 by the time she was ready, but still chose to honor the $25/hr rate for her. Also, since the case was closed, she has found the other items she claimed were stolen by us, in her home. And if needed, we have screen shots of the slander from 8/8/14, photos taken before and after the cleanings we performed, as well her positive reviews and ravings on how happy she was with us and our services. Thank you Partners in Grime.

Per our conversation this morning I am forwarding the response from our insurance company stating their findings and those findings show the claim to be a baseless claim and the adjuster who spent and hour at his home determined they did not intend to offer any settlement due to lack of evidence or neglect on our part. They would only pay if they found physical damage which they did not. Our website explains what we do when we come into your home and my wife explained to [redacted] if she had indeed researched our company and understood what and how we clean a home including moving items to clean so that the whole area is clean and neat. She agreed and was excited. My wife tried two texts to get some feedback on how she felt about the cleaning but received nothing.  [redacted] claims he was trying to get the kids dewiggled should not have taken two weeks. When I am unhappy with service I immediately make contact with the company two let them know. Two weeks is a long time to wait and now claim damage. We performed our job as paid to do and will fight any false claims and will not offer anything else. We had a  300 payment you claim you want but requested a charge back on your credit card recieving a free service from us. Please look at the facts and our other satisfied clients before you start asking for second responses from us to a customer whose wife also admitted they had previous housekeepers who they didnt care for. She was eager and maybe the miscommunication was between her and her husband.
 
Complaint # [redacted]. 
Thank you,Partners in Grime

We have been using Partners in Grime for about 5 months now and have been very pleased with their service. They provide us a customized cleaning plan that meets the needs of our large family.

They are professional, efficient, reliable and flexible. They do weekly cleanings as well as deep cleans prior to events at our house and we do not know how we managed without them.

I highly recommend their service whether for a home or office, they are the best in the area without a doubt.

When we were searching for a cleaning service for our home, here are the qualifications most important to us:

Trustworthy: The ability to trust our home to the company. As well as for the company to do an awesome job cleaning our place & securing it after services are rendered.

Reliability & Consistency: The company completes what they promise, by the time committed and every time. And if things change due an unfortunate circumstance, an immediate courtesy communication and with options and/or a solution.

Flexibility: Stuff happens and when it does whether the company has the ability to adapt and take it in stride.

Partnership & Ingenuity: The company see areas for improvement and provides constructive feedback based on the company’s cleaning experience. This shows the company is vested in the success of the business relationship and exemplifies Habit #4 “Think Win/Win” from the book: 7 Habits of Highly Effective People by Dr. [redacted].

If you are looking for similar qualifications in a cleaning service, then contact Partners in Grime. We are happy to have found Partners in Grime.

We definitely recommend this Flagstaff team for heavy cleaning projects. They came in and turned our dirty rental back into a beautiful living space for our next renters. They arrived on-time, worked diligently, and took care of all the small details. They will be the first one we call for future cleaning projects. We are very thankful we found them and we are looking forward to using them again.