Pay Less Moving

Complaint: [redacted] I am rejecting this response because:My he payment was made in cash the same evening the worker write 400$ on the receipt he took from me and never returnedThat is why I do not have any paperwork they were both taken at the same time on the first day I would like you to provide me with that receiptI can not be held responsible for a picking a truck for the job- I wasnt offered oneI'm not in the moving business but I know [redacted] offers trucks with low loading platforms and lifts and you are given the choice I wasn'tYou made the decision and you are solely responsible for itShow me in your contract where this becomes my responsibility ? Where did I sign of initial ? There isn't anything If it weren't got the bank withdrawal I would have nothing to link us beside the tow truck record of having been towed from the asphalted entrance of the driveway I provided a [redacted] picture to illustrate the lack of dirt road as you stated There is deceit and lack of honesty in this interacton The impasse is due to the lack of planning a good plan would have required for you to inquire about the or at least cover what types of truck you have available for job and let me make that determination at my own perilYou have it sent me any documentation related to storage This is something you are required to do since you haven't belongings Please resend the documentation you have notifying me of my charges, penalties and the storage arrangement you decidedI was understanding related to the unfortunate inability to complete the job startedAt this point I feel like you want to render me responsible for thf loss you encountered as a result of your poor plannjng and inquiry related to the vital details needed to make this a succesull job with a satisfied customer.necessary Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:How do you "generously estimate" the weight of a lost box? The delivery man told me that if the box wasn't located, I would be refunded the value of the contentsThe value of the contents was over $and I requested less than 20% of this: $The company is offering me $I had contents of another customer INSIDE one of my boxesThis tells me two things: the company opens other customers' boxesThe company's lack of interest in getting this other customer's box back tells me how much they care for their customers' items At this point, the $gap from what I requested and what I'm being offered is as much of a concern as warning others about the carelessness, deceptiveness, and lack of concern by this company Regards, [redacted]

To our understanding of the customers reply, the customer is claiming that we didn't provide the right equipment for the move to be completed. We don't see how that is possible. Our truck was perfectly fine for loading her belongings at her pickup address.The only difference in the trucks we have is their heightWe were not aware of the difficulty on delivery address.It's clear the customer was aware as per customers own statement " I've been living in this house years and received hundreds of deliveries". With knowledge of such landscape, why were we not informed of such an important fact?If we are aware of inclines and difficulty of making deliveries to such an address, we would be prepared to send a truck that is a bit higher. We have provided our customer with standard moving service with a standard moving body truck which by the way is what the customer requested.Please understand that both trucks are legal moving body trucks and are built for moving household goods. At this point we only want to get paid for our services, supplies, gas and tolls we spent for round trips. Once the customer is ready to pay for services rendered, we will make one last trip to the customers destination address and finalize this outstanding bill.Furthermore, there were no failed calls as the customer claimsThe customer was informed of what we were going to do with her belongings. It was up to the customer to decide and inform us of her decision.This Revdex.com complaint is the most recent contact we had since our last conversation over the phone a few months ago.Fact is, we are storing the customers belongings for moths now and we are not charging for storage!We are patiently waiting for this customer to make her decision on what she wants to do with her things.If the customer no longer wants her belongings, we will gladly request rubbish removal to remove her household goods from our property and forward the bill to thecustomer.We are not going to keep providing free storage as it requires a large amount of spaceWe need to be aware of what the customers decision is, so we can proceed with our planing

As per our contract, the customer automatically receives a tarriff based coverage of $cents per Lbon damage and loss.There is no such coverage where we pay on any amount requested by our customerWe generously estimated the weight of the box at lbs.We are truly sorry for the inconvenience
and loss of this boxIn time, we are hoping to recover it, send it back to our customer and avoid having a missing box on our record

Complaint: ***
I am rejecting this response because:it is riddled with inaccurate statements and claims
They are claiming that there was a dirt road ? There isn't a dirt road around There was cash given I have withdrawal slip I did see the mover write on the receipt which I never recieved How can be responsible for the choice forget truck The trucks loading dock was too high to come up the driveway I've been living in this house years and received hundreds of deliveries without similar ) a PODS trailer is what we used to move years ago . Once truck got stuck on the grass ) hardly the same Clearly the contract doesn't specify specific of this they are also requesting the tow truck be paid by meThe responsibility of bringing the correct equipment is theirs - no questions were asked on their part to say the took into account the loading bed I am not filiae with those sorts of things but that is their business they must take that into account I was understanding and reasonable that they couldn't deliver on that day but to make me respondible for that ever is taking it too farI can clearly state that the paper trail was pure luck So there is a bank account withdrawal as deposit and an email They would probably deny they whole interaction as evidenced by the fact they are claiming no other money was received .They have failed to return calls and refused to send paperwork detailing the pick up & drop off attempt or even disclosing the omount of the tow.
Regards,
*** ***

Please be advised that we did trying to track down a missing box and fan and we were not successful.At this point we are scheduling a payment in the amount of $60.00.As per our standard liability, our coverage will pay on the weight of the customers lost or damaged goods.Estimated
combined weight is lbsA check for $will be mailed tomorrow

The damage was very unfortunate but expected. Our office received a call from our crew before the move started, warning us that the customer refused to wrap his/her belongings with our Free blanketsThe customers husband who was on site and asked our crew NOT to wrap their
belongings in FREE blanketsThe reason for no wrapping was because "it will take more time to wrap their belongings"It seemed that the customer was in a rush to have their move completed. Per customers own request, not one item was wrapped in FREE blanketsWe are assuming the customer wanted to save some $ and have the move finished very quickly to avoid additional hourly chargesThe customer has succeeded in saving time but at what cost? We are surprised there isn't any more damageAs soon as the customer requests no packing, we are no longer liable for damageThere is no reason whatsoever why we wouldn't wrap wooden items or large appliances in blankets unless we would be asked not toBesides that odd request, we were also asked to move a double door refrigerator without removing the doors for the same reasonTime! If we were given a some extra time to wrap and protect, there wouldn't be a dispute on who is responsible for damagesFor us, this is ridicules and we will not offer anything toward damages that were in a way self inflicted

This customer had an hourly rate apply to her move. This means, everything we do in regards to moving is charged on an hourly basis plus tolls, 6% fuel charge and packing supplies (if any).Upon delivery, It's true that our truck was stuck on the customers
property due to a dirt road and high incline of the a driveway.The customer blamed us for bringing the wrong truck for her move and asked to redeliver the next available day. We didn't take blame and complied with this request after informing the customer that this re-delivery will cost extra since there is more time involved.After getting a tow truck to pull our truck out of a ditch, we went back to our warehouse to reload customers belongings to a different truck.The next availability we had, we drove to the customers delivery address again and requested to be paid for all the time we spent driving and reloading afull foot truck.Customer refused to pay the amount billed and we drove back to our warehouse with a full truck load. In total we made 2 round trips from *** *** ** (Customers Address) to Linden NJ (our address). At this point, we will not make a delivery of customers belongings unless we get paid for all the attempts and the last delivery we will make (including all the tolls and gas wasted). Final payment will need to be prepaid with a postal money order or check. Delivery will only be made after the funds clear with our bank.We do have a record of a customers deposit made for $ So far we have no record of $payment made toward this move as per customer claim witch at this point will be investigated further.Customer is more than welcome to send us proof of this payment so it can be recorded. To us, it doesn't make any sense for the customer to pay $since her whole balance was disputed.Remaining balance is always accepted on delivery and only made before we unload customers belongings. First day we arrived for delivery, we didn't even have a chance to unloadThe 2nd day of delivery, the balance was disputed and we left without payment.As you can see there was no time we would have accepted partial payment and not the whole balance

This complaint is not about what we didn't do, its about not getting a reply the customer was expecting.We are doing everything possible to find the owner of box found inside this customers belongings.We never asked for that box to be discarded.As far as payment on a missing box in question, we did estimate standard weight of lbs for a medium size box.Regarding the driver mentioning full replacement value was maybe due to the fact he thought this customer had full replacement value coverage purchased.To our knowledge this type of insurance was not purchased, if it was, we request to see proof.We are doing everything according to state laws, rules and regulationsWe are not ignoring this issue but we are being asked to go above and beyond on paying for a lost box

Complaint: [redacted]
I am rejecting this response because:My he payment was made in cash the same evening the worker write 400$ on the receipt he took from me and never returned. That is why I do not have any paperwork they were both taken at the same time on the first day I would like you to provide me with that receipt. I can not be held responsible for a picking a truck for the job- I wasnt offered one. I'm not in the moving business but I know [redacted] offers trucks with low loading platforms and lifts and you are given the choice . I wasn't. You made the decision and you are solely responsible for it. Show me in your contract where this becomes my responsibility ? Where did I sign of initial ? There isn't anything . If it weren't got the bank withdrawal I would have nothing to link us beside the tow truck record of having been towed from the asphalted entrance of the driveway  I provided a [redacted] picture to illustrate the lack of dirt road as you stated . There is deceit and lack of honesty in this interacton . The impasse is due to the lack of planning a good plan would have required for you to inquire about the or at least cover what types of truck you have available for job and let me make that determination at my own peril. You have it sent me any documentation related to storage . This is something you are required to do since you haven't belongings . Please resend the documentation you have notifying me of my charges, penalties and the storage arrangement you decided. I was understanding related to the unfortunate inability to complete the job started. At this point I feel like you want to render me responsible for thf loss you encountered as a result of your poor plannjng and inquiry related to the vital details needed to make this a succesull job with a satisfied customer.necessary 
Regards,
[redacted]

Thefirst Email response was not a quote. It was an automated response with a briefdescription of our rates.The2nd Email sent was a quote based on the customer’s request for anall inclusive price.Aswe said before, the quote we sent included everything (time, packing supplies,fuel and tax). There was no breakdown of time or any additional charges in an all inclusiveprice.The fact that a customer assumed packing supplies were included in an hourlyrate was not due to any of our emails or phone conversations.None of our Emails state packing supplies are included.It's understood that an all inclusive price would include everything but oncethe customer decides to go hourly, all inclusive is no longer in effect and inno way did we inform the customer of that over the phone or in writing.All the Emails we sent never stated that all packing supplies are included.We will not refund packing supplies since it is valid charge.

Complaint: [redacted]
I am rejecting this response because:
It's clear that the company makes no effort to show remorse for losing customers' items. As a business owner, if I fail to perform the tasks I was hired to do, I do whatever is reasonable to show remorse and apology. As mentioned previously, I asked for the company to split the difference and pay $100 and they are offering $24. Mind you, their $24 offer is based on an ESTIMATE of a box that they lost AND their driver told me that I'd be reimbursed for the value of items lost. I don't care that the driver assumed incorrectly- he didn't ask any questions- he said that I would be refunded the value of items lost. Their lack of willingness to accept responsibility and to pay an additional $76 dollars on a move that cost $1500 should show all customer's that this should be the last company they choose for their move. Additionally, no explanation has been given on why they open customer's boxes (as shown by other customers' items inside my box), nor has any effort been made to recover the other customer's items that I have. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I'm not surprised with vendor's response who continue to mislead. The email vendor claimed to be an automatic response was sent from Alex S ([redacted]) and it was not an auto generated email. I was a clear quote that included items in some instances and excluded in others (please refer to my first attachment that attached to my submission). I did receive a quote from the vendor for flat rate and I declined and chose the option the quote for option 1 (my email response was also attached to my submission). Vendor could have provided me further explanation and should have identified additional charges when I informed them with my option selection. I spoke with Igor and he confirmed that there were no hidden charges of any kind for the option I chose. In conclusion, the packing material that was used to pack the table were only two cardboard boxes and tape - I had plenty of packing supplies at home at the time of move including cardboard boxes and packing tape. I was not provided any other options ax claimed in vendor's communication to you. I feel that I was scammed and I will not allow this vendor to get away easily. As a result, I refuse vendor's response below. As mentioned earlier, it is not about the money, I will donate the refund to any charitable organization of vendor or Revdex.com choice but won't allow Move for Less LLC to bully me. Thx and Kind Regards,[redacted]It is obvious that vendor 
Regards,
[redacted]

Weprovided a customer with a flat price(all inclusive) which iswhat was originally requested. After this quote was reviewed by the customer he didn’t want aflat price, he wanted to be charged at an hourly rate which he said hereceived. Weassumed the customer read it and...

understood everything about our rates andbooked his move and secured it with a $200 deposit.On the day of the customers move we saw that our customer had a glasstable. We informed him prior to moving it that in order to move glass we needto have it properly packed with our packing supplies. If the customer wanted touse his supplies then the customer would need to pack the glass on his or herown with their own supplies. 2nd option is we could leave the glass behind andnot move it. 3rd option is for us not to be liable for damage by moving it asis(unprotected). Customer then started to argue that he has a quote that showspacking supplies included. We explained that he can’t be charged on an hourlyand have packing supplies included as well. We explained that a flat priceincluded all additional charges beyond the hourly rate. Since the customerrefused to go with that then we started to charge everything separately. This wasn’tsatisfactory with the customer but he still agreed to have the glass packed byus with our supplies even after giving him the above options. We don’t feel that we should refund the customer packing supplies becausethere is no way we sent or said anything that stated the packing supplies wereincluded. We welcome and challenge to have the customer send proof sent to Revdex.com.

Complaint: [redacted]
I am rejecting this response because:I received an hourly quote / price (see attached email) from Pay Less Moving on July 27 which does not reference any charges for packing material. I was then solicited by  Pay Less Moving and they wanted me to see if I would like their fixed rate quote. As described in the business response earlier, it is not true that I was given the fixed rate option first - the option of fixed rate came in on Aug 6 (see attached email chain under email confirmation attachment). I'm not surprised that they are lying because they lied to me throughout their move. They were also aware of the glass dining table as their own fixed rate quote included that table so they can;t say that they found on the day of move that I had a glass table.After giving enough thoughts, on August 6, I informed them that I have chosen the option of 2.5 hour minimum charge with three mend and a truck ( see confirmation email).It is not about $65 over charged, it is matter of principle. I will donate the refund of $65 but will not allow the company to scam me. I will fight them all the way to the court if I have to specially since they held me hostage on the day of move and tried to leave my stuff on the road. This doesn't show any respect for their customers nor does it show any professionalism. I also have other communication from Pay Less Moving, please let me know if you would like me to send them via an email.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1. How do you "generously estimate" the weight of a lost box? 2. The delivery man told me that if the box wasn't located, I would be refunded the value of the contents. The value of the contents was over $500 and I requested less than 20% of this: $100. The company is offering me $24.3. I had contents of another customer INSIDE one of my boxes. This tells me two things: 1. the company opens other customers' boxes. 2. The company's lack of interest in getting this other customer's box back tells me how much they care for their customers' items.   4. At this point, the $76 gap from what I requested and what I'm being offered is as much of a concern as warning others about the carelessness, deceptiveness, and lack of concern by this company.  
Regards,
[redacted]

Review: I recently moved my apartment from [redacted] to [redacted] and contacted Pay Less Moving LLC. After receiving a written quote and speaking to the Pay Less representative who ensure that there were no hidden charges unless listed on the written quote, I paid them $200 deposit.

In the middle of the move on August 19, I was informed by the moving foreman that company will charge me extra for moving the glass dining table because they have to use the packing material. I advised them that I have a written quote from your company that does not reference any additional and hidden charges, however, my efforts to resolve the issue failed as they threatened to leave me in the middle of my move and leave half of my belongings on the road.

Upon inquiring about what material was required, I was advised that they need two cardboard boxes and tape to pack the table. I offered to provide such material as I had plenty of packing tape and cardboard, they refused the offer.

I feel I was held hostage and helpless in the middle of my move and therefore, I do not want another fellow citizen to go through this and felt compelled to file the complain.

Sincerely,

[redacted]Desired Settlement: I request a refund for extra charges ($45 for packing material plus 6% fuel surcharge), I also recommend that Pay Less Moving LLC start noting any extra charges that are not part of standard packages they offer.

Business

Response:

Weprovided a customer with a flat price(all inclusive) which iswhat was originally requested. After this quote was reviewed by the customer he didn’t want aflat price, he wanted to be charged at an hourly rate which he said hereceived. Weassumed the customer read it and understood everything about our rates andbooked his move and secured it with a $200 deposit.On the day of the customers move we saw that our customer had a glasstable. We informed him prior to moving it that in order to move glass we needto have it properly packed with our packing supplies. If the customer wanted touse his supplies then the customer would need to pack the glass on his or herown with their own supplies. 2nd option is we could leave the glass behind andnot move it. 3rd option is for us not to be liable for damage by moving it asis(unprotected). Customer then started to argue that he has a quote that showspacking supplies included. We explained that he can’t be charged on an hourlyand have packing supplies included as well. We explained that a flat priceincluded all additional charges beyond the hourly rate. Since the customerrefused to go with that then we started to charge everything separately. This wasn’tsatisfactory with the customer but he still agreed to have the glass packed byus with our supplies even after giving him the above options. We don’t feel that we should refund the customer packing supplies becausethere is no way we sent or said anything that stated the packing supplies wereincluded. We welcome and challenge to have the customer send proof sent to Revdex.com.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I received an hourly quote / price (see attached email) from Pay Less Moving on July 27 which does not reference any charges for packing material. I was then solicited by Pay Less Moving and they wanted me to see if I would like their fixed rate quote. As described in the business response earlier, it is not true that I was given the fixed rate option first - the option of fixed rate came in on Aug 6 (see attached email chain under email confirmation attachment). I'm not surprised that they are lying because they lied to me throughout their move. They were also aware of the glass dining table as their own fixed rate quote included that table so they can;t say that they found on the day of move that I had a glass table.After giving enough thoughts, on August 6, I informed them that I have chosen the option of 2.5 hour minimum charge with three mend and a truck ( see confirmation email).It is not about $65 over charged, it is matter of principle. I will donate the refund of $65 but will not allow the company to scam me. I will fight them all the way to the court if I have to specially since they held me hostage on the day of move and tried to leave my stuff on the road. This doesn't show any respect for their customers nor does it show any professionalism. I also have other communication from Pay Less Moving, please let me know if you would like me to send them via an email.

Regards,

Business

Response:

Thefirst Email response was not a quote. It was an automated response with a briefdescription of our rates.The2nd Email sent was a quote based on the customer’s request for anall inclusive price.Aswe said before, the quote we sent included everything (time, packing supplies,fuel and tax). There was no breakdown of time or any additional charges in an all inclusiveprice.The fact that a customer assumed packing supplies were included in an hourlyrate was not due to any of our emails or phone conversations.None of our Emails state packing supplies are included.It's understood that an all inclusive price would include everything but oncethe customer decides to go hourly, all inclusive is no longer in effect and inno way did we inform the customer of that over the phone or in writing.All the Emails we sent never stated that all packing supplies are included.We will not refund packing supplies since it is valid charge.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I'm not surprised with vendor's response who continue to mislead. The email vendor claimed to be an automatic response was sent from Alex S ([redacted]) and it was not an auto generated email. I was a clear quote that included items in some instances and excluded in others (please refer to my first attachment that attached to my submission). I did receive a quote from the vendor for flat rate and I declined and chose the option the quote for option 1 (my email response was also attached to my submission). Vendor could have provided me further explanation and should have identified additional charges when I informed them with my option selection. I spoke with Igor and he confirmed that there were no hidden charges of any kind for the option I chose. In conclusion, the packing material that was used to pack the table were only two cardboard boxes and tape - I had plenty of packing supplies at home at the time of move including cardboard boxes and packing tape. I was not provided any other options ax claimed in vendor's communication to you. I feel that I was scammed and I will not allow this vendor to get away easily. As a result, I refuse vendor's response below. As mentioned earlier, it is not about the money, I will donate the refund to any charitable organization of vendor or Revdex.com choice but won't allow Move for Less LLC to bully me. Thx and Kind Regards,[redacted]It is obvious that vendor

Regards,

Review: We received a quote of $1200 to move from New Jersey to [redacted]. On the day of the move the price was increased by 66%. I was told my belongings would arrive in [redacted] within 1-2 weeks. We are 10 days away from a month since they picked up my belongings and during our last conversation I was told everything is still sitting in New Jersey as they are short of trucks. They have not been proactive about keeping me updated on when I can expect to receive my belongings. Additionally, I have other friends who recently made a similar moves who shipped a larger amount of stuff for $1,500. And the price was not changed from the agreed upon quote for them. I am unhappy about the price change. I feel I was put in a position where I had to agree. I am also unhappy about the wait. At this point, I am a little concerned about retrieving my belongings.Desired Settlement: I would like my belongings to be delivered to me as soon as possible. I would also like if the movers could stick to the agreed upon price especially in light of the extended wait.

Business

Response:

There are a few things not mentioned in this dispute.1: $1200 estimate was based on minimum 200 cubic feet2: Total collected cubic feet was 330.3: Total bill was based on $6 per cubic foot on total collected volume of goods.4: Total estimate was based on 18 items, day of loading 32 items were loaded on our truck.We dont, keep the same price for more than estimated volume of goods.We are delayed in transit at times and unfortunately our deliveries are delayed due to unforeseen incidents.We did inform the customer of the new ETA for their belongings today.

Review: I would like to recover a shipment of personal belongings that was picked up, but never delivered, and to receive compensation for the inconvenience the delivery failure has caused me.

Pay Less Moving, LLC picked up my belongings for a move from [redacted] on August 5, 2013. Although they arrived hours late for the pick-up, they got everything loaded onto the truck, proceeded to charge me for the entire move up front, and and then drove off, promising delivery within 10 business days (by August 20).

It is now 4 weeks since my belongings were picked up by this company -- well after the estimated delivery date of August 20 -- and I still have no idea where they are. Having heard nothing about the status of this move since pick-up, I called the company's office multiple times (leaving multiple messages) and sent multiple emails to their staff in order to get an update, but to no avail.

As a result of the non-delivery of my belongings, I have had to purchase new things (e.g., a bed), which have so far cost me more than $1000. However, there are still items in the shipment that are not replaceable, and I am seeking to ultimately recover everything in this shipment as well as receive compensation for the enormous inconvenience this ordeal has caused me.Desired Settlement: Given that I paid for the move in full already, I think the business has a responsibility to actually provide the service they promised -- namely, safe delivery of my belongings to my current address. In addition, the business should provide compensation for the inconvenience they have caused me (for example, reimbursement for the costs I have incurred during the excessively long time I have been waiting for my belongings to arrive).

Business

Response:

Please be advised the the customers belongings were sent late due to mechanical problems we had with our outbound truck. Due to the holiday weekend, repairs were not able to start sooner. Alternatively we found another trucker that was able to get the customers belongings to his destination. We didn't have a signed contract stating exact date of delivery. There was no breach of contract. We did provide an estimated date of delivery but nothing in writing was ever provided in a form of a contract. Sometimes delays do happen due to customers not being available for delivery, mechanical issues, road issues or other unforeseen circumstances. We are sorry for the inconvenience we caused but ultimately we have the customers belongings shipped. According to the truck driver, delivery date will be tomorrow 09/07/2013.

We will not be able to compensate for any expenses our customer had for purchasing furniture or anything else we had in our possession. We never informed the customer that his belongings will never be delivered or gave him an impression that we "pawned" his belongings as the customer stated in his last Email. We simply had a delay in delivery for reasons mentioned above and exceeded the amount of time it usually takes to deliver to the customers destination state.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Pay Less Moving's account of their deplorable handling of this job is extremely questionable. They (specifically, [redacted] sales & customer service representative) told me orally that they would deliver within 10 business days, no later than August 20, and the fact that this promise was made orally should not exempt them from striving to keep their word. Thus, their failure to deliver by when they said they would should be considered exactly that -- a failure, not any kind of completion falling into the range of what they promised (as they are now trying to make it out to be).

Pay Less claims that the reason for a nearly three-week delay in delivery was mechanical problems, but I find doubtful that fixing mechanical problems with one truck takes three weeks, with or without one federal holiday. Regardless, they never contacted me to tell me the reason for the delay, and failed to respond to multiple messages I left inquiring as to the status of this job. It was only after I threatened legal action that the goods were finally delivered (three weeks late), and even then the subcontractor they sent tried to extract more money out of me for "additional fees". Moreover, the goods as delivered were often scuffed, and boxes had broken. Finally, although when I originally placed the order I indicated that I would like the free moving boxes they were offering to customers, they never delivered these as promised.

In short, Pay Less Moving has still not provided any reasonable explanation for the long delay in delivery, for the abject failure to communicate with clients, or for the lack of responsiveness to customer inquiries. Although they apparently believe they completed their job in the manner they promised, this is absolutely not the case, and I maintain that they should compensate me for the extreme inconvenience they caused me.

Regards,

Business

Response:

Although there was a delay in delivery, there was nothing verbal or in writing stating that we compensate for inconvenience.

We do understand the importance of keeping our customers happy, we also feel that we shouldn't be struggling to stay in business for that to happen.

We do apologize for the inconvenience and are truly sorry for everything our customer had to endure due to this delay.

As we stated before, the delay was due to a mechanical problem with our outbound truck.

Our mechanic didn't feel confident in releasing our truck for a long distance haul until the problem was found and fixed.

To avoid problems on the road in other states and preventing further delay, we decided to find another trucker who was able to make a delivery to the customers destination address.

We are not in business to stall our deliveries or keep customers belongings for our selves. This delay in no shape or form benefited us in any way.

So far we had nothing but financial trouble since the mechanical breakdown of our truck.

In conclusion, we will not be able to provide any compensation for our delayed delivery.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Pay Less Moving's argument doesn't hold water. They are basically saying that they shouldn't need to compensate for the gross inconvenience they caused (which, it bears repeating, was entirely their fault and also completely preventable) because they never said they compensate for inconvenience. This is a non-argument. Few businesses I know of actively advertise that they compensate for gross inconvenience; rather, they try not to cause gross inconvenience to begin with, which obviates the need to compensate for gross inconvenience.

Review: hired moving company to move me on wednesday the 26 waas called at 1100am to tell me that the driver left keys in brooklyn and would be late ate 1221 I was called back to say drivers/movers would not be comming due to weather asked what the issue was were they not going to cover the furniture he said yes but the driving conditions were not good on thursday movers arrived they did not wrap anything they told my husband they would charge 50 xtra to move and wrap a dresser mirror my husband said no he would take it they proceded to tape furniture drawers closed and put plastic on refrig when furniture arrived I pulled talpe off and laminent came off when I took off paper on refrig 3 deep scratches and dents on front I showed driver and he said he was sorry I wrote on recipt the the refrig was damaged in move and he signed off on it when I called company I was told I was to cheap to have furniture wrapped and it was my fault that stuff was not wrapped when I told her I am not a mover and furniture was taped she told me I was cheap and it should have been wrapped up. she then chuckeled and told me today is black friday I will go right know and buy you a refrigator she also told me my husband told them not to wrap refrigator I told her they did wrap the refrigator with dark plastic and you can see where the scratches were made, I did question about the taping of the drawers and was told it is only moving tape and there would be no damageDesired Settlement: I would like my new refrigator repaired as far as furniture I dont know what do do also looks like the door of the other house was hit by dresser and door window was shattered

Business

Response:

The damage was very unfortunate but expected. Our office received a call from our crew before the move started, warning us that the customer refused to wrap his/her belongings with our Free blankets. The customers husband who was on site and asked our crew NOT to wrap their belongings in FREE blankets. The reason for no wrapping was because "it will take more time to wrap their belongings". It seemed that the customer was in a rush to have their move completed. Per customers own request, not one item was wrapped in FREE blankets. We are assuming the customer wanted to save some $ and have the move finished very quickly to avoid additional hourly charges. The customer has succeeded in saving time but at what cost? We are surprised there isn't any more damage. As soon as the customer requests no packing, we are no longer liable for damage. There is no reason whatsoever why we wouldn't wrap wooden items or large appliances in blankets unless we would be asked not to. Besides that odd request, we were also asked to move a double door refrigerator without removing the doors for the same reason. Time! If we were given a some extra time to wrap and protect, there wouldn't be a dispute on who is responsible for damages. For us, this is ridicules and we will not offer anything toward damages that were in a way self inflicted.