Pay Less Moving

Review: I contracted with a business called [redacted]/). On their website it happens to also state :"We use no agents

or brokers.One moving company from start to finish." I spoke with [redacted] and he told me that the company is a "Ma and Pop" company that has been in business in Morristown for 35 years.I looked them up and there was nothing negative about them.I gave an itemized list of what I had to move and we discussed any specific packaging issues. I was given a cost of $650.On the day of the move, an odd old truck pulled up with a small stencil on the door "payless moving, Linden NJ". One of the movers spoke English and I asked him why this truck was not the one on the internet and there is a different name. He said to call [redacted]. I did and I was very concerned. [redacted] said that they ran out of trucks so they borrow from this other company. He said not to worry. The movers took forever to move things -a one bedroom all packed and it was about 3 hours. We then had to drive about 35 minutes to the storage and they took almost 4 hours. They stopped for lunch they said and then I video taped them hanging out and smoking in front of the storage area and they were laughing at me videotaping them.I refused to pay the amount and they tried to steal all of my things.I was forced to sign the credit card and wrote "I do not agree with these charges and signed under duress".I then called the police.The officers were appalled and told me I was the victim of a "shell game". Also they were driving an illegal truck which was towed and the officers forced them to move my things- I had to rent another storage area as well.They never completed my move and it was after 10 PM by that time. I found that they destroyed my big Plasma TV,and stole the hardware for my bed, and broke much of my things.They left food from lunch in the back of the storage and packed things that ruined my medical books, etc. I have the police report as well.Desired Settlement: I want a refund of the $1392 they fraudulently charged me. immediately reported this fraudulent charge to my credit card accompany and over 30 photos of the damages and video of the men not working.I never contracted with this company and I come to find there is no such company that exists in Morristown. hey changed the contract in an unauthorized fashion.They added charges like $60 for moving tape(which I supplied) and $70 for a cardboard box.I did have insurance for some of the damages in the "contact" but they never even paid that.The police were involved and said that in no way should it take 12 hours to move a 1 bedroom apartment from Morristown to Hoboken storage. One mover admitted to the police that they have done this to other people.In addition the move was to continue to drop some things off in NYC but they did not complete our agreement due to the late hour and the police issues. The company, "Payless" refused my credit card companies request to return the payment.

Review: · On pick up day, we had scheduled for our furniture to be picked up between 12pm-2pm. After multiple calls to the company after 2pm we were not informed that a crew would be coming to us until 6pm and then the crew had to drive from South Jersey so they did not begin until 8pm. This was a large inconvenience as we had not had a chance to nap all day and then had to complete the first 8 hour leg of our cross country road trip on little sleep, driving through the night as we had to stay on schedule for our hotel reservations

· Secondly, we did not get any update on our belongings until 4 weeks after they had been picked up, and only when we reached out to your company to get the update. We were quoted a moving time of 2 weeks after pickup, and after 4 weeks there was still no update on our belongings.

· Thirdly, our items were delivered roughly six weeks after they were picked up. Upon receiving the items we found that one of our items was damaged (see attached photos). We hastily signed the paperwork as the mover did not make us aware of what we were signing, he just appeared to be running out of the apartment.

Finally, upon unpacking and settling into the apartment we realized that an entire box of goods had been missing. Most of the contents of the box were of personal value such as christmas ornaments, christmas stockings, scrap booking supplies, cast iron items, etc.

I have reached out to the business in regards to compensation and were offered $0.60 per lb for damaged items. I do not feel this appropriate. I also reached out asking to track down the box or else we would involve the Revdex.com and we did not receive a response from that email.Desired Settlement: I believe that we were charged full price on services that were not fully delivered upon. We did receive the majority of our items in a safe manner, however that manner was not timely and some of our items were lost or damaged. I believe that a partial refund is in order.

Business

Response:

Please be advised that we did trying to track down a missing box and fan and we were not successful.At this point we are scheduling a payment in the amount of $60.00.As per our standard liability, our coverage will pay on the weight of the customers lost or damaged goods.Estimated combined weight is 100 lbs. A check for $60.00 will be mailed tomorrow.

Review: The Pay Less moving company damaged our furniture while moving process. Based on written contract with them, the company supposed to pay us the cost for any damaged furniture. We called several times to the company in last 2 months and the company is still refusing to issue any refund to us for our damaged furniture.Desired Settlement: The moving company has to pay us refund for our damaged furniture based on written contract the company provided to us before the service.

Business

Response:

We have offered to make a payment for the damaged furniture but the customer refuses to accept the set amount of $300. If the $300 is acceptable now, we would like to send it to the customer after we receive a name and address where to send a payment to.

Business

Response:

There seems to be a misunderstanding of what was promised.

The owner talked about providing free moving service for the 2nd day if the customer would not claim damage.

The following day our crew came back and finished moving the customers belongings into the house.

The furniture was no longer on the street, everything was moved into their garage by the customer.

The time it took to finish the move was not charged for on the following day.

This was what the owner was talking about. We would provide 2nd day of labor for free and provide a check for $250 total for damages.

Estimated weight of damage was 700 lbs (per original customer estimate)

Technically we could have charged our minimum of $294 for the 2nd day of labor which included 2.5 hours of labor and then provide a check for damage of $420

If the customer wants to receive the full $420 we will then ask to be paid for the hours we spent on moving the remaining furniture into the house ($294).

We are offering $300 for damaged furniture (free labor to move all the belongings left behind was already provided)

or we can send $420 only after we receive a payment for our 2nd day of labor.

Customer has 2 options.

No other amount will be offered or accepted.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Originally when I signed the contract for move, The company suggested that it will take about 10-12 total hrs. for the move, but it took movers more than 20 hrs. I already paid double the amount of money for moving job. On top that when the movers left the furniture on my driveway, myself and my family members moved all the furniture inside the garage, so it does not get damage with rain water. If I have to spend double the amount of money plus our effort to move the furniture in the garage, if the next day movers come back they have to move the furniture from garage to inside the home only.

In that case I have all the right to ask for credit and moving comapny can not charge extra for the next day moving service.

Also, on the day of the move, the movers were sitting around and smoking cigerettes on my driveway. I still paid the money by hourly to them for not doing the work.

There is no misunderstanding, but it clearly shows that the company is not reliable at all and whatever the owner said is all false information.

It's been almost two months to resolve the issue, and it is very stressful situation for us. so, fianlly I only have to say is that I want my $730 back in next 2 business days otherwise, I have to take more aggresive steps by next week.

The final total is $730.

Regards,

Review: I am hoping you can offer some assistance in this situation.

I hired a moving company from the Internet. I gave the a deposit withdrawal from the checking and 490$ cash once they came to deliver and they have been holding my things hostage for a bill that I am not responsible for the amount being 1,600$ . They got stuck whilst trying to deliver the truck load and had to call a tow truck, they want me to pay for all the trips and arrangement that that to be made to accommodate not being able to bring the truck they had up the driveway. I found out the new balance when they tried to finally deliver 1 week later . I have been trying to get in contact with them to try to compromised on the bill and it is not working . The agent said he was going to dump my belonging and and charge me for rubbish removal on top of the current fees since I have no paperwork If this happens I have no recourse.Desired Settlement: want my items delivered

Business

Response:

This customer had an hourly rate apply to her move. This means, everything we do in regards to moving is charged on an hourly basis plus tolls, 6% fuel charge and packing supplies (if any).Upon delivery, It's true that our truck was stuck on the customers property due to a dirt road and high incline of the a driveway.The customer blamed us for bringing the wrong truck for her move and asked to redeliver the next available day. We didn't take blame and complied with this request after informing the customer that this re-delivery will cost extra since there is more time involved.After getting a tow truck to pull our truck out of a ditch, we went back to our warehouse to reload customers belongings to a different truck.The next availability we had, we drove to the customers delivery address again and requested to be paid for all the time we spent driving and reloading afull 26 foot truck.Customer refused to pay the amount billed and we drove back to our warehouse with a full truck load. In total we made 2 round trips from [redacted] (Customers Address) to Linden NJ (our address). At this point, we will not make a delivery of customers belongings unless we get paid for all the attempts and the last delivery we will make (including all the tolls and gas wasted). Final payment will need to be prepaid with a postal money order or check. Delivery will only be made after the funds clear with our bank.We do have a record of a customers deposit made for $200. So far we have no record of $490 payment made toward this move as per customer claim witch at this point will be investigated further.Customer is more than welcome to send us proof of this payment so it can be recorded. To us, it doesn't make any sense for the customer to pay $490 since her whole balance was disputed.Remaining balance is always accepted on delivery and only made before we unload customers belongings. First day we arrived for delivery, we didn't even have a chance to unload. The 2nd day of delivery, the balance was disputed and we left without payment.As you can see there was no time we would have accepted partial payment and not the whole balance.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:it is riddled with inaccurate statements and claims.

They are claiming that there was a dirt road ? There isn't a dirt road around . There was cash given I have withdrawal slip . I did see the mover write on the receipt which I never recieved . How can be responsible for the choice forget truck . The trucks loading dock was too high to come up the driveway . I've been living in this house 8 years and received hundreds of deliveries without similar ) a PODS trailer is what we used to move 8 years ago . Once truck got stuck on the grass ) hardly the same . Clearly the contract doesn't specify specific of this they are also requesting the tow truck be paid by me. The responsibility of bringing the correct equipment is theirs - no questions were asked on their part to say the took into account the loading bed . I am not filiae with those sorts of things but that is their business they must take that into account . I was understanding and reasonable that they couldn't deliver on that day but to make me respondible for that ever is taking it too far. I can clearly state that the paper trail was pure luck . So there is a bank account withdrawal as deposit and an email . They would probably deny they whole interaction as evidenced by the fact they are claiming no other money was received .They have failed to return calls and refused to send paperwork detailing the pick up & drop off attempt or even disclosing the omount of the tow.

Regards,

Business

Response:

To our understanding of the customers reply, the customer is claiming that we didn't provide the right equipment for the move to be completed. We don't see how that is possible. Our truck was perfectly fine for loading her belongings at her pickup address.The only difference in the 2 trucks we have is their height. We were not aware of the difficulty on delivery address.It's clear the customer was aware as per customers own statement " I've been living in this house 8 years and received hundreds of deliveries". With knowledge of such landscape, why were we not informed of such an important fact?If we are aware of inclines and difficulty of making deliveries to such an address, we would be prepared to send a truck that is a bit higher. We have provided our customer with standard moving service with a standard moving body truck which by the way is what the customer requested.Please understand that both trucks are legal moving body trucks and are built for moving household goods. At this point we only want to get paid for our services, supplies, gas and tolls we spent for 2 round trips. Once the customer is ready to pay for services rendered, we will make one last trip to the customers destination address and finalize this outstanding bill.Furthermore, there were no failed calls as the customer claims. The customer was informed of what we were going to do with her belongings. It was up to the customer to decide and inform us of her decision.This Revdex.com complaint is the most recent contact we had since our last conversation over the phone a few months ago.Fact is, we are storing the customers belongings for 4 moths now and we are not charging for storage!We are patiently waiting for this customer to make her decision on what she wants to do with her things.If the customer no longer wants her belongings, we will gladly request rubbish removal to remove her household goods from our property and forward the bill to thecustomer.We are not going to keep providing free storage as it requires a large amount of space. We need to be aware of what the customers decision is, so we can proceed with our planing.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:My he payment was made in cash the same evening the worker write 400$ on the receipt he took from me and never returned. That is why I do not have any paperwork they were both taken at the same time on the first day I would like you to provide me with that receipt. I can not be held responsible for a picking a truck for the job- I wasnt offered one. I'm not in the moving business but I know [redacted] offers trucks with low loading platforms and lifts and you are given the choice . I wasn't. You made the decision and you are solely responsible for it. Show me in your contract where this becomes my responsibility ? Where did I sign of initial ? There isn't anything . If it weren't got the bank withdrawal I would have nothing to link us beside the tow truck record of having been towed from the asphalted entrance of the driveway I provided a [redacted] picture to illustrate the lack of dirt road as you stated . There is deceit and lack of honesty in this interacton . The impasse is due to the lack of planning a good plan would have required for you to inquire about the or at least cover what types of truck you have available for job and let me make that determination at my own peril. You have it sent me any documentation related to storage . This is something you are required to do since you haven't belongings . Please resend the documentation you have notifying me of my charges, penalties and the storage arrangement you decided. I was understanding related to the unfortunate inability to complete the job started. At this point I feel like you want to render me responsible for thf loss you encountered as a result of your poor plannjng and inquiry related to the vital details needed to make this a succesull job with a satisfied customer.necessary

Regards,

Review: The delivery came missing a box. The delivery man acknowledged the box was missing and said if the box wasn't found, the value of the items would be refunded. The office manager is offering me $24 for items that valued over $500. Additionally, items that were not mine were found inside of my box.Desired Settlement: I asked that if my items weren't found and delivered by the end of the week, to refund me $100 from the cost of my move.

Business

Response:

As per our contract, the customer automatically receives a tarriff based coverage of $0.60 cents per Lb. on damage and loss.There is no such coverage where we pay on any amount requested by our customer. We generously estimated the weight of the box at 40 lbs.We are truly sorry for the inconvenience and loss of this box. In time, we are hoping to recover it, send it back to our customer and avoid having a missing box on our record.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:1. How do you "generously estimate" the weight of a lost box? 2. The delivery man told me that if the box wasn't located, I would be refunded the value of the contents. The value of the contents was over $500 and I requested less than 20% of this: $100. The company is offering me $24.3. I had contents of another customer INSIDE one of my boxes. This tells me two things: 1. the company opens other customers' boxes. 2. The company's lack of interest in getting this other customer's box back tells me how much they care for their customers' items. 4. At this point, the $76 gap from what I requested and what I'm being offered is as much of a concern as warning others about the carelessness, deceptiveness, and lack of concern by this company.

Regards,

Business

Response:

This complaint is not about what we didn't do, its about not getting a reply the customer was expecting.We are doing everything possible to find the owner of box found inside this customers belongings.We never asked for that box to be discarded.As far as payment on a missing box in question, we did estimate standard weight of 40 lbs for a medium size box.Regarding the driver mentioning full replacement value was maybe due to the fact he thought this customer had full replacement value coverage purchased.To our knowledge this type of insurance was not purchased, if it was, we request to see proof.We are doing everything according to state laws, rules and regulations. We are not ignoring this issue but we are being asked to go above and beyond on paying for a lost box.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It's clear that the company makes no effort to show remorse for losing customers' items. As a business owner, if I fail to perform the tasks I was hired to do, I do whatever is reasonable to show remorse and apology. As mentioned previously, I asked for the company to split the difference and pay $100 and they are offering $24. Mind you, their $24 offer is based on an ESTIMATE of a box that they lost AND their driver told me that I'd be reimbursed for the value of items lost. I don't care that the driver assumed incorrectly- he didn't ask any questions- he said that I would be refunded the value of items lost. Their lack of willingness to accept responsibility and to pay an additional $76 dollars on a move that cost $1500 should show all customer's that this should be the last company they choose for their move. Additionally, no explanation has been given on why they open customer's boxes (as shown by other customers' items inside my box), nor has any effort been made to recover the other customer's items that I have.

Regards,