Qualtry, LLC

Hello, I'm sorry about the poor experience you had with our company, I promise that wasn't our intention. Sadly our emails did get back up during the Christmas season, however we are caught up with our emails and are back to our standard 1-2 business day reply time. We are also working on...

getting a phone system set up by the end of February. As for the boards that were not good quality, if you could please send me pictures at kent.o'[redacted]@qualtry.com we would be more than happy to get this problem resolved. Thanks!

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I see that your order was shipped and...

delivered on Dec. 26th. I have refunded half of your shipping for the delay. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello [redacted],Thanks so much for your email. I sincerely apologize that we did not meet your expectations. We received over 60,000 orders this holiday season and were able to fulfill on time over 99% of those orders. Unfortunately we did have an un-forseen machine go out on us and prevented us from...

getting your order to you on time. We are more than happy to refund your purchase - you will receive a separate email with the refund confirmation.Thanks so much, we truly appreciate your business! I hope you have a Happy New Year!Brian K[redacted]@americanlasercrafts.com

Hello [redacted],I am so sorry that the post office charged you additional shipping. The amount put on your package was the sufficient amount of postage. We ship thousands of these tags all with that amount of postage and they get delivered just fine. Someone at the post office clearly made a mistake. I...

have refunded your shipping amount, and hope that you love your new tag!Have a wonderful day!Brian K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello!Thanks so much for your email. I have looked up your order and tracking shows that it was delivered several days ago. The tracking number for your order is [redacted] and can be tracked at USPS.com. If you did not receive it, you will need to contact your local post office with...

this tracking number to inquire where they delivered it to. We sent this order out in time to be delivered before Christmas and were reassured that our orders shipped on this date would be. We will find out from USPS why this was not the case with your order. Please feel free to email me directly if you have any other questions. My direct email address is [redacted]@americanlasercrafts.comThank you,Brian

Dear Revdex.com,We have been working with [redacted], we have refunded nearly 1/2 of her purchase, and she has received part of her order, and the other part has already been made. Hopefully she will revise her response when she receives the rest of her order. We are not sure why she keeps contacting the Revdex.com when we are in constant communication with her.Thanks!Brian

Hello [redacted],
Roman">I
am so sorry that your order arrived day late, this was certainly not our
intentionWe were ensured by the post office on the date it went out that it
would arrive on timeI sincerely apologizeIf you would like to send the items back, we would be more than happy to offer a refundThe return address is American Laser Crafts Attn: Returns W S Orem, UT 84058.Thanks so much!Brian K[redacted]@americanlasercrafts.com

Hello, I'm really sorry about the delay in your order, you should have received an email notifying you about the delay. Our system shows that all of your items were delivered the same day you filed the complaint with Revdex.com. I'm really sorry that it arrived after Christmas. If you have any...

questions you can contact me at kent.o'[redacted]@qualtry.com

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered shortly.We hope you had a wonderful holiday despite the disappointment we may have caused.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive the other beanie on January 8 and it was correct finally. After I contacted the Revdex.com, the company finally responded and took care of my issue. I wish I would not have had to contact you in order to get the order completed correctly but I am happy that it is done. 
Sincerely,
[redacted]

Complaint: [redacted]   Who authorized you to cancel my order, and why wont the company call me back, I have requested a call and lila told me someone would be calling me back in 24 to 48 hours but to this date no one has even tried to contact me!!,   I want the attorney generals office to investigate this scam of a company , a full refund at this point is out of the question they ridded me off and lied to me this company is a bunch of scam artists. 
I am rejecting this response because:
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I see that your order was shipped and is...

expected to be delivered on Jan. 2nd.We hope you had a wonderful holiday despite the disappointment we may have caused.

Hi [redacted],Thanks so much for your email. We are in the process of catching up all of our orders that were ordered after our guaranteed by Christmas date back on December 8th. Your order is almost up for production, and you will receive an email within the next couple of days with a tracking number....

Thanks for your patience during our very busy holiday season!! If you have any questions, or need anything else, please feel free to reach out to me directly at [redacted]@americanlasercrafts.com.Kind Regards,Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered on Jan. 8th. We have also refunded the shipping charges made by our company. We hope you had a wonderful holiday despite the disappointment we may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that you spoke with one of our...

associates who has refunded part of the charges made by our company. Your order will be shipped out as soon as possible.We hope you had a wonderful holiday despite the disappointment we may have caused.

Hi [redacted],Thanks so much for your email. We did receive your order, but it was received after our guaranteed by Christmas date. That date this year was 12/8. We did post this on every single page of our web site (that message is still there) as well as in all order confirmation emails - I apologize...

if you did not see that. In fairness, we had to give priority to customers that ordered by our guarantee date. Now that Christmas has passed we are rapid fulfilling orders that came in after the cutoff. Your order is being processed this week and you will receive an email tracking number as soon as it ships. We've never not fulfilled an order and do our very best to inform our customers as to what to expect when ordering. Most times of the year we have a 1 day turn-around, but hopefully you can understand that the holidays are different due to the huge volume increase of orders. Please feel free to reach out to me directly should you have any additional questions. My direct email address is [redacted]@americanlasercrafts.comI hope you have a happy New Year :)Brian K[redacted]@americanlasercrafts.com

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and delivered...

yesterday. We have also refunded half of the shipping charges made by our company. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello [redacted],I am so sorry your original order never arrived. According to our records, your order shipped back on December 3rd and should have been to you a long time ago. I am having our design team re-make your order and it should arrive to you before Christmas. Thanks so much for contacting us!...

If you should have any additional questions, please don't hesitate to reach out directly to me at [redacted]@americanlasercrafts.comKind Regards,Brian K[redacted]American Laser Crafts