Qualtry, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered tomorrow. We have also refunded the shipping charges made by our company. We hope you had a wonderful holiday despite the disappointment we may have caused.

Complaint: [redacted]
I am rejecting this response because:Again the company has refused to contact me to resolve this matter.  I will say that the refund for the shipping did finally post to my account; however it should not requre a Revdex.com complaint to get a company to do the right thing.  I find it very difficult to understand why they have made no attempt to contact me directly despite my request for them to do so on multiple occasions and with each email and complaint I have sent.  I did supply the codes to them once asked, but please understand that request only came after filing a complaint with the Revdex.com.  Please read Yelp comments on this company.  My complaint is not unique - there are dozens with the same complaint......so obviously they are not doing things right for the consumer.  My understanding is that the Revdex.com is there to help protect consumers.    Consumers need to be protected from this company.    I don't think there is any more that can be done since they have refused to take any responsibility for their lack of customer service, but the Revdex.com rating needs to reflect their poor customer service and business ethics so other consumers will be spared from purchasing from this company.  This was not resolved to my satisfaction, and I hope their Revdex.com rating reflects this.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I connected with Brian via email in the hopes of some progress however the 'tracking' still has my delivery with USPS as 'pre-shipment' meaning it hasn't yet been scanned into their system.  Brian apparently talked to the warehouse manager who stated it was indeed picked up (not sure when though).  I understand that a large number of items are moved from their facility to the post office/USPS sorting facility but if it went out Friday as the Customer Service rep said she would ensure (via email), I'm a bit confused how it hasn't yet been scanned more than 3 days later? With Brian's response about the mailing via 'Priority Mail International', I looked it up on the USPS site which states that in order for items to be received in Canada by December 24th, the deadline was December 11th.  It was highly unlikely that the item was going to arrive even if it had been mailed December 18th like I was told.  Given I placed my order on November 25th, if it had been properly processed, it would have arrived in time.If possible, I'd like to have my order redone and shipped overnight in order to arrive on December 24th. If they are able to deliver by Christmas Eve, I am happy to consider the matter resolved with no further action required.  At the very least, I'd like them to work with USPS to track down my shipment and give me an actual trackable timeline for when I can expect delivery (before noon on December 29th so that I can actually give the items as gifts before those individuals leave would be best) and a refund of my money.
Sincerely,
[redacted]

Hello [redacted],Since we have not been able to meet your expectations, we feel it is best to cancel your order. We have refunded what you have paid.Thank you,Brian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that your order has been shipped and...

delivered on Dec. 28th.We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello. Here is the tracking number and tracking history provided by UPS: Tracking number: [redacted]Last Location: Canada, Saturday, 12/30/2017Canada 12/30/2017 5:39 P.M. Package cleared by foreign customs office12/30/2017 5:19 P.M. Package processed by international carrier12/30/2017 5:13 P.M. Package arrived at international carrierUnited States 12/22/2017 2:22 P.M. Package departed international carrier facilityUnited States 12/16/2017 3:57 P.M. Package processed by international carrierLOS ANGELES,  CA,  United States 12/14/2017 10:20 P.M. Shipment Acceptance at international carrier12/14/2017 10:12 P.M. Electronic Shipment Information Received for Package by international carrierFontana,  CA,  United States 12/14/2017 1:17 P.M. Package processed by UPS Mail Innovations origin facility12/14/2017 12:14 P.M. Package received for processing by UPS Mail InnovationsUnited States 12/09/2017 2:25 P.M. Shipment information received by UPS Mail Innovations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,  Thank you for reaching out to us, I apologize for the frustration caused by the delay in response. I will have an agent from our Customer Service department respond to your inquiries within the next 24 hours. Thank you for your patience.

Hello [redacted],Thanks so much for your email. I apologize that the board you received was the incorrect style. I am more than happy to rush you out a replacement that will arrive before Christmas. You will receive a separate email with a new tracking number from us momentarily. No need to return the...

board that is the incorrect design. You are welcome to give it as a backup if the receiver would like 2 :). Please allow 1-2 days before you will see tracking updates but once it ships it will arrive within 2 business days from that date, but definitely before Christmas. If you should have any additional questions, please feel free to email me directly at [redacted]@americanlasercrafts.comThanks!Brian

Hello [redacted],Thank you for your email. I am so glad you contacted us. Andrea, from our customer service department has reached out to you several times and has not heard back. You may want to check your spam folder if you have not received her emails in your regular in-box.  We received your...

order, but only 1 Groupon code was submitted with your order. You ordered 5 different items, so we need the other 4 codes that Groupon would have sent you in order to fulfill your order. Once you send these over we can immediately get your order out to you. Please email me directly at [redacted]@americanlasercrafts.com with the missing codes and I am happy to expedite your order out to you.Thank you!!Brian K[redacted]@americanlasercrafts.com

Hello, I'm sorry for the delay in your orders arriving. I looked them up in our system, and it shows that they have all been delivered. If this is not correct please email me at kent.o'[redacted]@qualtry.com and I would be happy to make amends. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would love for the order to still be shipped and I will accept the refund of half of what was charged. Can someone please inform me of when my order will be shipped and when it should arrive to the recipient I would greatly appreciate it.
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that you spoke with one of our associates who...

has informed you of the current processing time with your order. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello, I'm really sorry about the delay in your order. You should have been sent an email notifying you about the delay in your order. I'm really sorry you didn't receive it! As for your order it shows that it was delivered on the 27th, and it should have contained a note in it notifying you...

that we upgraded your boards to our premium bamboo boards as our apology for the delay. We believed that we could fulfill every single item in time for Christmas which is why we had the banner posted. I'm sorry that your order fell in the 1% that didn't receive their item on time. If you have any other questions you can contact me at kent.o'[redacted]@qualtry.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would rather just have my order cancelled and be refunded completely. At this point it will be well after the holiday and I had to purchase other gifts. 
Sincerely,
[redacted]

Hello [redacted],Thank you for your email. I see that we did receive your order in November and shipped it out just a few days later. The tracking number was [redacted] you can track this at usps.com. It shows it was delivered shortly after we shipped it. You would want to check with your...

local post office as it shows it was delivered. The address you provided on your order was:
[redacted]

[redacted]




[redacted]Please feel free to reach out to me directly if you have any additional questions. My email address is [redacted]@americanlasercrafts.comThank you,Brian

Hello, I'm really sorry about the long delay in your order, I'm also sorry you never heard anything from us, you should have been sent an email letting you know that your order was going to be delayed. We have been having some issues with our emailing system, and I'm sorry that you were never...

sent the email. It looks like your order has arrived, if you have any further questions you can contact me at kent.o'[redacted]@qualtry.com