[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: even if I was past due on my account they have no right to take money at will from my account with out my authorization or consentThey didn't authorization to do that and I will take this to attirney general's office, their CEO and many other regulating institutions
Regards,
*** ***
This is the response of QVC, Inc(“QVC”) to your letter concerning the complaint filed with your office by QVC's CustomerQVC records show that a letter was generated to our Customer on March 7, informing our Customer about the decline on her credit card for the fifth installment of
order ***8, for philosophy super-size hope in a jarAnother letter was generated on April 7, Since QVC never received a response to the letters our Customers debt was rolled to *** *** Agency, The full debt that was rolled was the final two installment of $19.82, total amount due $Our Customer can contact *** *** to pay the debt at ###-###-####, or she can contact me at ###-###-####, ext, ***My hours are Monday-Friday 9AM to 5PM Eastern TimeThank you for allowing QVC the opportunity to respond to QVC's Customers complaintSincerely,
Janet S*** Office of the PresidentQVC, Inc.JS/js
February 12,
Dear ***,
This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's customer
QVC records show that the package in question was delivered to our customer on January 3lsl
The postage that our customer paid in the amount of $was refunded on January 31st to the *** credit card used on the orderThe estimated delivery date of the package was February 3rd
Thank you for allowing QVC the opportunity to respond to QVC's customer's complaint
Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The accounts are still closed (the response from QVC said they are now open and ready to use)
I talked with the customer service to double confirm that the accounts are still closed, and the credits are not thereI waited hours since sometimes the system takes time to process a requestHowever, nothing has been resolved.I appreciate your help and the QVC officer's time, I do believe he was trying to make it for me, but due to some unknown reason, the words in the response does not come true
Regards,
*** *** Following is the chat between me and the customer service representative by May 11th *** ***, welcome to live chat!
*** ***: 2:PM
Are you able to see my remaining account balance in my account?
You are now chatting with Debra Ann
Debra Ann: 2:PM
Hi, this is Debra AnnWelcome to QVCI'll be happy to assist with your question*** ***: 2:PM
Thank you
Debra Ann: (QVC Customer Service)2:PM
Are you referring to your Qcard?
*** ***: 2:PM
no, I am talking about the account creditsI mean, when I use a gift card, QVC automatically transfer it into the account credits?
*** ***: 2:PM
I am talking about this kind of credits
Debra Ann: (QVC Customer Service)2:PM
Yes, if you do not use the total amount the difference is added to your account as membership credits*** ***: 2:PM
are you able to view my membership creditsDebra Ann: (QVC Customer Service)2:PM
May I have the telephone number on file?
*** ***: 2:PM
***
*** ***: 2:PM
the email address is ***
Debra Ann: (QVC Customer Service)2:PM
Sorry there are no membership credits on this account*** ***: 2:PM
are you able to view the history of this account?
*** ***: 2:PM
this account was closed by QVC last year
*** ***: 2:PM
and today when I sign in, it asks me doing something like creating a profile again
*** ***: 2:PM
I believe there was QVC credits with my account when it was closed
Debra Ann: (QVC Customer Service)2:PM
There is only account with the email address you provided*** ***: 2:PM
Thank you, are you able to view the qvc credits on my other accounts?
*** ***: 2:PM
*** ***
Debra Ann: (QVC Customer Service)2:PM
Is there another email address?
*** ***: 2:PM
Here are two
Debra Ann: (QVC Customer Service)2:PM
*** is not on file
Debra Ann: (QVC Customer Service)2:PM
*** is not on file*** ***: 2:PM
ohreally
*** ***: 2:PM
give me a second please
The browser is unable to connect to the chat serverYou will not be able to send or receive new messagesDebra Ann: (QVC Customer Service)2:PM
I do show you have open accountsDebra Ann: (QVC Customer Service)2:PM
Please verify the billing address?
*** ***: 2:PM
are you able to view which one has remaining balance?
*** ***: 2:PM
*** *** *** elmhurst, ***
Debra Ann: (QVC Customer Service)2:PM
Yes all accounts have this address*** ***: 2:PM
Thank you, yes
Debra Ann: (QVC Customer Service)2:PM
I am going through the accounts and I have closed that have no order historyDebra Ann: (QVC Customer Service)2:PM
I have located membership credits on one account for $*** ***: 2:PM
ok, could you please let me know which one you closed?
*** ***: 2:PM
and which one stays?
Debra Ann: (QVC Customer Service)2:PM
The open account is ***
*** ***: 2:PM
I am sorry but I never know how to use this kind of account number
Debra Ann: (QVC Customer Service)2:PM
This account has no email address*** ***: 2:PM
how can I login to this account?
Debra Ann: (QVC Customer Service)2:PM
Which email address would you like to add to the account?
*** ***: 2:PM
*** please
Debra Ann: (QVC Customer Service)2:PM
SureDebra Ann: (QVC Customer Service)2:PM
I have updated the email address*** ***: 2:PM
Thank you, but are you able to know why this account has no email address?
*** ***: 2:PM
the thing is, I had some purchase last year, but my account has been closed by QVCI believe QVC reopened some account for me? may be that's the reason why this no-email account appear?
*** ***: 2:PM
I have complained with the related department, and they said they re-opened my account for me this morningHowever, I do not see a membership credits in this account (***)Debra Ann: (QVC Customer Service)2:PM
I have closed only the accounts that have no order history*** ***: 2:PM
I want to know the email address associated with the accounts, just because I want to let the complain department know that the problem is partially solved
Debra Ann: (QVC Customer Service)2:PM
There were no email addresses on the closed accounts*** ***: 2:PM
ok, thank you
Debra Ann: (QVC Customer Service)2:PM
This email - *** - is on file but this account has no order history*** ***: 2:PM
how about the order number
*** ***: 2:PM
***
*** ***: 2:PM
this is the order number associated with the above email address
Debra Ann: (QVC Customer Service)2:PM
No it is not*** ***: 2:PM
what do you mean "not"?
Debra Ann: (QVC Customer Service)2:PM
You had open accounts I closed that had no order historyDebra Ann: (QVC Customer Service)2:PM
There are still open accounts*** ***: 2:PM
yes, yes
Debra Ann: (QVC Customer Service)2:PM
You can only have open accountDebra Ann: (QVC Customer Service)2:PM
I have left open the account that has the *** address*** ***: 2:PM
I see, but I have some membership credits to be used, are you able to keep my account open for a few days more?
*** ***: 2:PM
Since I need to talk with QVC cooperate department for the membership credits
Debra Ann: (QVC Customer Service)2:PM
Yes, the credits are available on the account with the *** email*** ***: 2:PM
question
*** ***: 2:PM
you told me that there was a 400+ credits
Debra Ann: (QVC Customer Service)2:PM
$*** ***: 2:PM
but when I try it now, it is showing 100+
*** ***: 2:PM
do you know why
*** ***: 2:PM
its showing
QVC Credit: -$*** ***: 2:PM
There is a credit of $on your accountCheck box to apply your credit to this orderIf you do not wish to use your credit, please select a payment method belowDebra Ann is typing a messageDebra Ann: 2:PM
It appears that there are credits showing on accountsDebra Ann: (QVC Customer Service)2:PM
I am going to have to send an email to our Corporate Office to consolidate the accounts*** ***: 2:PM
Thank you
*** ***: 2:PM
are you able to send me an email after it is resolved?
*** ***: 2:PM
to let me know the result
Debra Ann: (QVC Customer Service)2:PM
No I am not able to send email I do apologize*** ***: 2:PM
ok, I may have to reach to the QVC office directly
April 9, Dear *** ***,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the delivery of his ***Our records indicate that this item was delivered on
April 4, and signed by our customerThe tracking number is ***, Since we show the delivery we will not be issuing the refund that our customer has requested.Thank you for allowing QVC the opportunity to respond to this inquiry.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
March 10, 2015Dear *** ***,
This is the response of QVC, Inc(“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that our Customers membership is closed due to easy pay debt in the amount of $Until this debt
is paid in full our Customers account will remain closedAlso our Customer states made a payment on her QVC credit card and it does not reflect and she is incurring late fees and finance chargesOur records show that the last payments received on our Customers QVC credit card were on December 6, and December 17, The payments for these dates were $eachIf our Customer made a payment after these dates we would need proof.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaintSincerely,Janet S
Office of the PresidentQVC, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I only hope that no one else will have the experience dealing with QVC that I had.Thank you for your time and assistance
Very best regards,
*** ***
Thank you for your recent inquiry to QVC concerning our customerI will be happy to respondFirst I would like to extend an apology for the delay in processing our customers orderOur records indicate that the order has shipped and was delivered on 3/31/We also show that a partial
shipping and handling refund of $was issued on 3/30/when our customer reached out to our customer service webmaster groupI have issued am additional refund of $which was the original shipping and handling cost for inconvenience.Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm ESTThank you for allowing QVC the opportunity to respond to the complaint
Sincerely,
Patricia K***
Office of the President
QVC, Inc
This is the response of QVC Inc(QVC) to your letter concerning the complaint filed with your office by QVC's CustomerQVC closed this member's account on 08/26/as some eZ pays were past due, AS QVC was unable to get these payments updated the membership was sent to *** Collections Agency on 09/11/This agency is an internal collections company that assists QVC with updating memberships so they can be opened allowing the customer to shopOn 10/13/the debt was paid in full and this account openedThis membership is now in good standing and our customer can take advantage of all promotions QVC is offering*** has removed the customers name from their records as this debt was paid in fullAs it is an internal collection agency *** does not report to the credit bureaus; therefore the credit scores are not affectedThis customer will need to call QVC to have her email address added to her membership as it was removed when the account was closedOnce this is done the customer will have the ability to view her Q card statements onlineThe email address is needed to access any account onlineQVC apologizes for this inconvenienceThank you for allowing QVC the opportunity to respond to QVC's Customer's complaintSincerely,
Inez C*** Office of the President QVC, Inc
December 23, Dear *** ***,
This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concerns that our customer has regarding the authorizations on her prepaid credit
cardOur Finance Department does not accept prepaid credit cards and they cancelled her orderOur records indicate that she spoke to one of representatives on December 21, On December 19, 2014, a fax was sent to the credit card company to remove the authorizations.Thank you for the opportunity to respond to his inquirySincerely
Evelle K
Office of the PresidentQVC
April 11, Dear *** ***:Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.I would like to first apologize for any inconvenience our customer has experienced with regards to her GPS systemQVC would like to offer our
customer to return the damaged merchandise for replacement or refund.Again we apologize for any inconvenience this may have caused our customerIf additional assistance is needed regarding this matter, I can be readied at ###-###-####, Monday - Friday 9am - 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customers complaint.Sincerely,?
his is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's CustomerQVC records show that the ** Printer on our Customers order is out for delivery today *** tracking number 1z***The ** laptop will be delivered by ***
tracking number ***On Customer's order the apartment number was missingOur Computer Escalations Department did contact FedEx to have apartment number added to the shipmentOur Customer was upset due to expecting the laptop on August 20th, the estimated delivery date of the laptop is August 24th.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaintSincerely,
Janet S***
Office of the President
QVC, Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
QVC has contacted me and reopened my account and told me I was able to resume orderingThen I was contacted again because the name didn't match my credit card after all that was settled they said it was approved and I should receive my product by 12/if not soonerDue to all the problems the first product I ordered was no longer available so I had to order something else in it's place, it was still a *** system but it had a different game and I believe it was more expensive then the original one that I orderedThe holidays are stressful enough and the problems that QVC has caused has made it more stressful and I am very disappointed in QVC. I would like to at this time not accept or decline their response until I have received confirmation that my product has been shippedThank you and Happy Holidays
Regards,
*** ***
January 31,
Dear ***:
The following letter is the response from QVC, Inc to the complaint filed in your office by our customer,
Our customer wrote she placed an order with QVC for Item Number *** *** 60” Smart TV on Order
***Our customer contacted QVC to check on her order and discovered the TV order was cancelled by QVC and our customer was unable to obtain information as to whyAlso, the warranty purchased for this unit shipped and billedOur customer is upset the order was cancelled and the warranty was not refunded
QVC confirms the order for the *** TV placed on December 18, 2013, QVC’s Customer Finance Department attempted to contact our customer on December 28,at 4:23pm to confirm this order was placed by our customer leaving u call back number for our customer to call QVCThis verification is made to protect the card hold due to the high dollar purchaseThere is no record of a return call and on January 9,the order was cancelledQVC is sorry the shipped warranty for this order was not refunded at that timeThis error was corrected and a refund in the amount of $was issued on January 17, to the billed *** ***
QVC apologizes we did not meet the expectations of our customer and if interested in making this purchase, we will honor the original terms of the order placed on December for as long as stock is availableOur customer is welcome to contact me directlyI am in the office Monday-Friday from AM-PM Eastern and can be reached at ###-###-####
QVC appreciates the opportunity to respond to this complaint
Sincerely,
RE: Complaint ID ***Revdex.com:I would like to say I appreciate your quick response to this issue, and also the quick response from QVC - that has not been my experience with them in the past with the other issues I've had with
them, and it is refreshing to see.QVC's letter states that their finance department sent me a letter notifying me that they would no longer be holding stock on my check orders, which is correct - but my issue with that, as initially stated, was that they only informed me they would be placing this "ban" on my orders after they put the ban in place - they never gave me a warning notice prior to doing so. This would have been significant in this situation, as I had no idea what I was doing was wrong (because their own representative told me it was "OK" to do what I was doing).In closing, I have to say I am very surprised QVC has chosen to do the right thing and release this ban, as my experience in the past years I've been with them has been that they do not normally work "with" me when issues arose. Unfortunately, because of that track record, I'm still skeptical that this release will take place, and take place in a timely manner. I truly hope they come through on their word
Regards,
*** ***
October 17, 2014Dear *** ***,
This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by CVC's Customer.I contacted our CVC Credit Card Department about the issue of our Customer not receiving her QVC Credit Card Statement
since she states she changed her addressOur Customer needs to contact *** *** at ###-###-#### to request the statement.Thank you for allowing QVC the opportunity to respond to our Customer's complaintSincerely,
Janet S
Office of the President QVC, Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The only thing is I don't recall getting information about easy payment plan I don't like the way they do business so I may not be using their services in the future
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: even if I was past due on my account they have no right to take money at will from my account with out my authorization or consentThey didn't authorization to do that and I will take this to attirney general's office, their CEO and many other regulating institutions
Regards,
*** ***
This is the response of QVC, Inc(“QVC”) to your letter concerning the complaint filed with your office by QVC's CustomerQVC records show that a letter was generated to our Customer on March 7, informing our Customer about the decline on her credit card for the fifth installment of
order ***8, for philosophy super-size hope in a jarAnother letter was generated on April 7, Since QVC never received a response to the letters our Customers debt was rolled to *** *** Agency, The full debt that was rolled was the final two installment of $19.82, total amount due $Our Customer can contact *** *** to pay the debt at ###-###-####, or she can contact me at ###-###-####, ext, ***My hours are Monday-Friday 9AM to 5PM Eastern TimeThank you for allowing QVC the opportunity to respond to QVC's Customers complaintSincerely,
Janet S*** Office of the PresidentQVC, Inc.JS/js
February 12,
Dear ***,
This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's customer
QVC records show that the package in question was delivered to our customer on January 3lsl
The postage that our customer paid in the amount of $was refunded on January 31st to the *** credit card used on the orderThe estimated delivery date of the package was February 3rd
Thank you for allowing QVC the opportunity to respond to QVC's customer's complaint
Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The accounts are still closed (the response from QVC said they are now open and ready to use)
I talked with the customer service to double confirm that the accounts are still closed, and the credits are not thereI waited hours since sometimes the system takes time to process a requestHowever, nothing has been resolved.I appreciate your help and the QVC officer's time, I do believe he was trying to make it for me, but due to some unknown reason, the words in the response does not come true
Regards,
*** *** Following is the chat between me and the customer service representative by May 11th *** ***, welcome to live chat!
*** ***: 2:PM
Are you able to see my remaining account balance in my account?
You are now chatting with Debra Ann
Debra Ann: 2:PM
Hi, this is Debra AnnWelcome to QVCI'll be happy to assist with your question*** ***: 2:PM
Thank you
Debra Ann: (QVC Customer Service)2:PM
Are you referring to your Qcard?
*** ***: 2:PM
no, I am talking about the account creditsI mean, when I use a gift card, QVC automatically transfer it into the account credits?
*** ***: 2:PM
I am talking about this kind of credits
Debra Ann: (QVC Customer Service)2:PM
Yes, if you do not use the total amount the difference is added to your account as membership credits*** ***: 2:PM
are you able to view my membership creditsDebra Ann: (QVC Customer Service)2:PM
May I have the telephone number on file?
*** ***: 2:PM
***
*** ***: 2:PM
the email address is ***
Debra Ann: (QVC Customer Service)2:PM
Sorry there are no membership credits on this account*** ***: 2:PM
are you able to view the history of this account?
*** ***: 2:PM
this account was closed by QVC last year
*** ***: 2:PM
and today when I sign in, it asks me doing something like creating a profile again
*** ***: 2:PM
I believe there was QVC credits with my account when it was closed
Debra Ann: (QVC Customer Service)2:PM
There is only account with the email address you provided*** ***: 2:PM
Thank you, are you able to view the qvc credits on my other accounts?
*** ***: 2:PM
*** ***
Debra Ann: (QVC Customer Service)2:PM
Is there another email address?
*** ***: 2:PM
Here are two
Debra Ann: (QVC Customer Service)2:PM
*** is not on file
Debra Ann: (QVC Customer Service)2:PM
*** is not on file*** ***: 2:PM
ohreally
*** ***: 2:PM
give me a second please
The browser is unable to connect to the chat serverYou will not be able to send or receive new messagesDebra Ann: (QVC Customer Service)2:PM
I do show you have open accountsDebra Ann: (QVC Customer Service)2:PM
Please verify the billing address?
*** ***: 2:PM
are you able to view which one has remaining balance?
*** ***: 2:PM
*** *** *** elmhurst, ***
Debra Ann: (QVC Customer Service)2:PM
Yes all accounts have this address*** ***: 2:PM
Thank you, yes
Debra Ann: (QVC Customer Service)2:PM
I am going through the accounts and I have closed that have no order historyDebra Ann: (QVC Customer Service)2:PM
I have located membership credits on one account for $*** ***: 2:PM
ok, could you please let me know which one you closed?
*** ***: 2:PM
and which one stays?
Debra Ann: (QVC Customer Service)2:PM
The open account is ***
*** ***: 2:PM
I am sorry but I never know how to use this kind of account number
Debra Ann: (QVC Customer Service)2:PM
This account has no email address*** ***: 2:PM
how can I login to this account?
Debra Ann: (QVC Customer Service)2:PM
Which email address would you like to add to the account?
*** ***: 2:PM
*** please
Debra Ann: (QVC Customer Service)2:PM
SureDebra Ann: (QVC Customer Service)2:PM
I have updated the email address*** ***: 2:PM
Thank you, but are you able to know why this account has no email address?
*** ***: 2:PM
the thing is, I had some purchase last year, but my account has been closed by QVCI believe QVC reopened some account for me? may be that's the reason why this no-email account appear?
*** ***: 2:PM
I have complained with the related department, and they said they re-opened my account for me this morningHowever, I do not see a membership credits in this account (***)Debra Ann: (QVC Customer Service)2:PM
I have closed only the accounts that have no order history*** ***: 2:PM
I want to know the email address associated with the accounts, just because I want to let the complain department know that the problem is partially solved
Debra Ann: (QVC Customer Service)2:PM
There were no email addresses on the closed accounts*** ***: 2:PM
ok, thank you
Debra Ann: (QVC Customer Service)2:PM
This email - *** - is on file but this account has no order history*** ***: 2:PM
how about the order number
*** ***: 2:PM
***
*** ***: 2:PM
this is the order number associated with the above email address
Debra Ann: (QVC Customer Service)2:PM
No it is not*** ***: 2:PM
what do you mean "not"?
Debra Ann: (QVC Customer Service)2:PM
You had open accounts I closed that had no order historyDebra Ann: (QVC Customer Service)2:PM
There are still open accounts*** ***: 2:PM
yes, yes
Debra Ann: (QVC Customer Service)2:PM
You can only have open accountDebra Ann: (QVC Customer Service)2:PM
I have left open the account that has the *** address*** ***: 2:PM
I see, but I have some membership credits to be used, are you able to keep my account open for a few days more?
*** ***: 2:PM
Since I need to talk with QVC cooperate department for the membership credits
Debra Ann: (QVC Customer Service)2:PM
Yes, the credits are available on the account with the *** email*** ***: 2:PM
question
*** ***: 2:PM
you told me that there was a 400+ credits
Debra Ann: (QVC Customer Service)2:PM
$*** ***: 2:PM
but when I try it now, it is showing 100+
*** ***: 2:PM
do you know why
*** ***: 2:PM
its showing
QVC Credit: -$*** ***: 2:PM
There is a credit of $on your accountCheck box to apply your credit to this orderIf you do not wish to use your credit, please select a payment method belowDebra Ann is typing a messageDebra Ann: 2:PM
It appears that there are credits showing on accountsDebra Ann: (QVC Customer Service)2:PM
I am going to have to send an email to our Corporate Office to consolidate the accounts*** ***: 2:PM
Thank you
*** ***: 2:PM
are you able to send me an email after it is resolved?
*** ***: 2:PM
to let me know the result
Debra Ann: (QVC Customer Service)2:PM
No I am not able to send email I do apologize*** ***: 2:PM
ok, I may have to reach to the QVC office directly
April 9, Dear *** ***,This is the response of QVC, Incto your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the delivery of his ***Our records indicate that this item was delivered on
April 4, and signed by our customerThe tracking number is ***, Since we show the delivery we will not be issuing the refund that our customer has requested.Thank you for allowing QVC the opportunity to respond to this inquiry.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
March 10, 2015Dear *** ***,
This is the response of QVC, Inc(“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that our Customers membership is closed due to easy pay debt in the amount of $Until this debt
is paid in full our Customers account will remain closedAlso our Customer states made a payment on her QVC credit card and it does not reflect and she is incurring late fees and finance chargesOur records show that the last payments received on our Customers QVC credit card were on December 6, and December 17, The payments for these dates were $eachIf our Customer made a payment after these dates we would need proof.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaintSincerely,Janet S
Office of the PresidentQVC, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I only hope that no one else will have the experience dealing with QVC that I had.Thank you for your time and assistance
Very best regards,
*** ***
Thank you for your recent inquiry to QVC concerning our customerI will be happy to respondFirst I would like to extend an apology for the delay in processing our customers orderOur records indicate that the order has shipped and was delivered on 3/31/We also show that a partial
shipping and handling refund of $was issued on 3/30/when our customer reached out to our customer service webmaster groupI have issued am additional refund of $which was the original shipping and handling cost for inconvenience.Again we apologize for any inconvenience our customer may have experiencedIf additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm ESTThank you for allowing QVC the opportunity to respond to the complaint
Sincerely,
Patricia K***
Office of the President
QVC, Inc
This is the response of QVC Inc(QVC) to your letter concerning the complaint filed with your office by QVC's CustomerQVC closed this member's account on 08/26/as some eZ pays were past due, AS QVC was unable to get these payments updated the membership was sent to *** Collections Agency on 09/11/This agency is an internal collections company that assists QVC with updating memberships so they can be opened allowing the customer to shopOn 10/13/the debt was paid in full and this account openedThis membership is now in good standing and our customer can take advantage of all promotions QVC is offering*** has removed the customers name from their records as this debt was paid in fullAs it is an internal collection agency *** does not report to the credit bureaus; therefore the credit scores are not affectedThis customer will need to call QVC to have her email address added to her membership as it was removed when the account was closedOnce this is done the customer will have the ability to view her Q card statements onlineThe email address is needed to access any account onlineQVC apologizes for this inconvenienceThank you for allowing QVC the opportunity to respond to QVC's Customer's complaintSincerely,
Inez C*** Office of the President QVC, Inc
December 23, Dear *** ***,
This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concerns that our customer has regarding the authorizations on her prepaid credit
cardOur Finance Department does not accept prepaid credit cards and they cancelled her orderOur records indicate that she spoke to one of representatives on December 21, On December 19, 2014, a fax was sent to the credit card company to remove the authorizations.Thank you for the opportunity to respond to his inquirySincerely
Evelle K
Office of the PresidentQVC
April 11, Dear *** ***:Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.I would like to first apologize for any inconvenience our customer has experienced with regards to her GPS systemQVC would like to offer our
customer to return the damaged merchandise for replacement or refund.Again we apologize for any inconvenience this may have caused our customerIf additional assistance is needed regarding this matter, I can be readied at ###-###-####, Monday - Friday 9am - 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customers complaint.Sincerely,?
his is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by QVC's CustomerQVC records show that the ** Printer on our Customers order is out for delivery today *** tracking number 1z***The ** laptop will be delivered by ***
tracking number ***On Customer's order the apartment number was missingOur Computer Escalations Department did contact FedEx to have apartment number added to the shipmentOur Customer was upset due to expecting the laptop on August 20th, the estimated delivery date of the laptop is August 24th.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaintSincerely,
Janet S***
Office of the President
QVC, Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
QVC has contacted me and reopened my account and told me I was able to resume orderingThen I was contacted again because the name didn't match my credit card after all that was settled they said it was approved and I should receive my product by 12/if not soonerDue to all the problems the first product I ordered was no longer available so I had to order something else in it's place, it was still a *** system but it had a different game and I believe it was more expensive then the original one that I orderedThe holidays are stressful enough and the problems that QVC has caused has made it more stressful and I am very disappointed in QVC. I would like to at this time not accept or decline their response until I have received confirmation that my product has been shippedThank you and Happy Holidays
Regards,
*** ***
January 31,
Dear ***:
The following letter is the response from QVC, Inc to the complaint filed in your office by our customer,
Our customer wrote she placed an order with QVC for Item Number *** *** 60” Smart TV on Order
***Our customer contacted QVC to check on her order and discovered the TV order was cancelled by QVC and our customer was unable to obtain information as to whyAlso, the warranty purchased for this unit shipped and billedOur customer is upset the order was cancelled and the warranty was not refunded
QVC confirms the order for the *** TV placed on December 18, 2013, QVC’s Customer Finance Department attempted to contact our customer on December 28,at 4:23pm to confirm this order was placed by our customer leaving u call back number for our customer to call QVCThis verification is made to protect the card hold due to the high dollar purchaseThere is no record of a return call and on January 9,the order was cancelledQVC is sorry the shipped warranty for this order was not refunded at that timeThis error was corrected and a refund in the amount of $was issued on January 17, to the billed *** ***
QVC apologizes we did not meet the expectations of our customer and if interested in making this purchase, we will honor the original terms of the order placed on December for as long as stock is availableOur customer is welcome to contact me directlyI am in the office Monday-Friday from AM-PM Eastern and can be reached at ###-###-####
QVC appreciates the opportunity to respond to this complaint
Sincerely,
RE: Complaint ID ***Revdex.com:I would like to say I appreciate your quick response to this issue, and also the quick response from QVC - that has not been my experience with them in the past with the other issues I've had with
them, and it is refreshing to see.QVC's letter states that their finance department sent me a letter notifying me that they would no longer be holding stock on my check orders, which is correct - but my issue with that, as initially stated, was that they only informed me they would be placing this "ban" on my orders after they put the ban in place - they never gave me a warning notice prior to doing so. This would have been significant in this situation, as I had no idea what I was doing was wrong (because their own representative told me it was "OK" to do what I was doing).In closing, I have to say I am very surprised QVC has chosen to do the right thing and release this ban, as my experience in the past years I've been with them has been that they do not normally work "with" me when issues arose. Unfortunately, because of that track record, I'm still skeptical that this release will take place, and take place in a timely manner. I truly hope they come through on their word
Regards,
*** ***
October 17, 2014Dear *** ***,
This is the response of QVC, Inc("QVC") to your letter concerning the complaint filed with your office by CVC's Customer.I contacted our CVC Credit Card Department about the issue of our Customer not receiving her QVC Credit Card Statement
since she states she changed her addressOur Customer needs to contact *** *** at ###-###-#### to request the statement.Thank you for allowing QVC the opportunity to respond to our Customer's complaintSincerely,
Janet S
Office of the President QVC, Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The only thing is I don't recall getting information about easy payment plan I don't like the way they do business so I may not be using their services in the future
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***