Valassis Sales & Marketing Services, Inc

RE: Case#[redacted] * [redacted]
Dear Ms. [redacted],
 
We are in receipt of your letter dated May 16, 2014 relaying a complaint from Ms. [redacted]. We removed Ms....

[redacted]’s address of [redacted] from our list effective May 27, 2014. It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advance. Ms. [redacted]’s removal status will remain in effect for a period of five years and she will have to contact us again by May 26, 2019 if she wishes to renew her address removal for an additional five years.
 
If after the six week period Ms. [redacted] still receives our package it is a Private Carrier Delivery issue and we ask that Ms. [redacted] contact us so we can work with the PCD Company to ensure she does not receive any more. The PCD company should only deliver to consumers that we have produced an address label for and as of July 12th Valassis will no longer be producing one for the address listed above. Also, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over.
 
If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #3. Please feel free to contact me with any questions you may have.
 
Sincerely,
 
[redacted]
 
List Service Manager
CC: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am grateful for your intercession. I did not receive a copy this week, so it appears that the 5-6 weeks was accurate. However, these mailings do NOT have labels as stated. The address is printed directly onto the cover address area, probably from a digital file. This shouldn't take 5-6 weeks.
Thank you, again. I am so happy not to have to deal with bulky trash in my mailbox.
Regards,
[redacted]

Attn: [redacted]RE: Case #[redacted] - [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated May 13, 2015 relaying a complaint from [redacted]. Our records show that the consumer’s address of [redacted], [redacted] was removed from the RedPlum...

mailing list on December 9, 2014. At this time we are no longer printing any RedPlum advertising materials for the address noted.Please make the consumer aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes. In an effort to reduce inconvenience, we have contacted the local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to her address.The removal status will remain effective for a period of five years. The consumer must contact us by 11/9/19 if they wish us to renew the address removal for an additional five years.If you would like to speak with a representative during our business hours of 8:00 a.m. to 5:00 p.m. (EST), please call ###-###-#### and choose option *.[redacted]Director, Data Solutions Group CC: [redacted]

RE: Case# [redacted] - Mr. [redacted]
Dear Ms. [redacted]
We are in receipt of your letter dated September 4,2014 asking for additional information about our response to the complaint from Mr. [redacted]. Mr. [redacted]’ response indicates he attempted to remove himself from our mailing list on June 11,2014. However, the removal request reached my department on July 7,2014 and we cannot determine why Mr. [redacted]’ original request may not have been handled at the time it was made. Valassis is a large organization and there can be occasions where a request does not reach the proper department, or the address could have been input improperly, etc. Regardless, we have processed the request and as of the writing of this letter, Mr. [redacted]’ address removal is in effect. Typically address removals take approximately five to six weeks to take effect as we preprint our mailing labels in advance.
As to Mr. [redacted] concern about continuing to receive our mailings, we are no longer printing a mailing address label for his address as previously stated. The Post Office is not supposed to deliver our mailing to a consumer if Valassis does not print an address for a consumer. However, since the RedPlum mailing is a saturation type piece, meaning it is intended to be delivered to most households in a particular area, we have found that on some occasions the individual Postal Carrier does not adhere to the addressing on the package and puts someone else’s in the consumer’s mailbox in error. The mailing address label for our package, per Postal regulations, must be either printed on the package itself or on a detached address label that the Postal Carrier is responsible for coupling with the package to deliver the mailing only to those we address the mailing to. Because we don’t control the Post Office, we cannot control them delivering the mail properly. Should this occur and Mr. [redacted] receives RedPlum in the future, he should contact his local Post Office and tell them that he has been removed from our mailings and he does not want to receive the package.
If the consumer has additional questions, they may feel free to contact me Toll-free at [redacted] and select option #3. Please feel free to contact me with any questions you may have.
Sincerely, 
[redacted]
Cc: [redacted]

RE: Case#[redacted]
 
Dear Ms. [redacted],
 
We are in receipt of your letter dated May 16, 2014 relaying a complaint...

from Mr. [redacted] We removed Mr. [redacted]’s address of [redacted] from our list effective April 30, 2014. It takes approximately five to six weeks for this process to become fully effective as Valassis preprints its mailing labels in advance. Mr. [redacted]s removal status will remain in effect for a period of five years and he will have to contact us again by April 29, 2019 if he wishes to renew his address removal for an additional five years.
 
If after the six week period Mr. [redacted] still receives our package he should contact the local Post Office and inform them that Valassis is no longer printing a piece for Mr. [redacted] and therefore the postal carrier should not put a piece in his box. The Post Office should only deliver to consumers that we have produced an address label for and as of June 14th Valassis will no longer be producing one for the address listed above. While Valassis is no longer printing a mail piece for this address, Valassis does not have control over the Post Office and how they deliver the mail. Mail delivery is solely controlled by the Post Office. Also, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over.
 
If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #3. Please feel free to contact me with any questions you may have.
 
Sincerely,
 
[redacted]
List Service Manager
 
CC: [redacted]

Our records show that the consumer’s address of [redacted] was removed from the RedPlum mailing list on 12/30/15.  At this time we are no longer printing any RedPlum advertising...

materials for the address noted.  Please make the consumer is aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes.
In an effort to reduce inconvenience, we have contacted the local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to that address.
The removal status will remain effective for a period of five years.  The consumer must contact us by 11/30/20 if they wish us to renew the address removal for an additional five years.
 
Sincerely,
Valassis RedPlum Mailing List Group
Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Business states that the average household moves every five years.  While this may or may not be accurate, I have no intention of moving due to employment factors at my current locale.  Therefore, my initial request stands: permanently remove my name and information from their database.
Regards,
[redacted]

Hello [redacted]
font-size: 10pt;"> 
We received your request and effective 12/26/16 your address was removed from the RedPlum® mailing list.
 
It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advance. Your removal status will remain effective for a period of five years.  Please contact us by 11/26/21 if you wish us to renew your address removal for an additional five years.
 
Be aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes.  If this occurs, please contact your local Post Office and request your postal carrier correct this error.
 
Please provide the name in question. Valassis contracts with outside data providers to append names to our mailing list. We utilize industry-leading national database suppliers that compile household databases that include names. We don’t reveal who our providers are but we will submit the name to be removed.
 
Sincerely,
Valassis RedPlum Mailing List Group

RE: Case #[redacted] - [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated May 18, 2016 relaying a complaint from [redacted] We removed [redacted]s' address of [redacted] effective May 23, 2016.It takes approximately five to six...

weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advance. The removal status will remain effective for a period of five years. The consumer may contact us by 4/23/21 if they wish to renew the address removal for an additional five years. Please be aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes. If this occurs, the consumer may contact the local Post Office and request the postal carrier correct this error.If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #*. Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. eastern time.Ken [redacted]Valassis RedPium Mailing List Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      I received your letter with the response from Redplum.They are bold faced lying!As I stated before, first they changed the name and address from my name to my husbands, and now they leave the name blank or put "resident" above the address.I can provide a picture from the one that comes this week if you need it.Don't let them continue to get away with this blatant disregard for consumer requests to be removed.They plug up our mail system and create huge amounts of waste! [redacted]
Regards,
Wendie Riley

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.See Complaint ID:            [redacted] I asked to be removed from their mailing list 2 months ago and they are still sending me junk mail. 2 years I've been trying to get these trolls to stop sending me garbage and nothing. Next is a lawsuit and I will place a complain with each of their costumers for using a dirty marketing firm.Remove from any of their trash junk email and any other future trash they' want to send to my home for aslong as a live.  
Regards,
[redacted]

RE: Case #[redacted] - [redacted]Dear Ms. Edwards:We are in receipt of your letter dated October 1, 2015 relaying a complaint from Mr. [redacted]. We removed Mr. [redacted]’s address of 3[redacted] effective September 16, 2015.It takes approximately five to...

six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advance. The removal status will remain effective for a period of five years. The consumer may contact us by 8/16/20 if they wish to renew the address removal for an additional five years. Please be aware that occasional postal delivery errors could result in receipt of RedPium mailings intended for other mailboxes. If this occurs, the consumer may contact the local Post Office and request the postal carrier correct this error.If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #3. Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. eastern time.Sincerely,
[redacted]
Paralegal

RE: Case #[redacted] - [redacted]Dear Ms. [redacted]We are in receipt of your letter dated June 11, 2015 relaying a complaint from [redacted]. Our records show that the consumer’s address of [redacted], was removed from the RedPlum mailing list on April 14, 2015. At...

this time we are no longer printing any RedPlum advertising materials for the address noted.Please make the consumer aware that occasional delivery errors could result in receipt of RedPlum mailings intended for other addresses. In an effort to reduce inconvenience, we have contacted the Chicago Tribune and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer delivering them to his address.The removal status will remain effective for a period of five years. The consumer must contact us by 3/14/2020 if they wish us to renew the address removal for an additional five years.If you would like to speak with a representative during our business hours of 8:00 a.m. to 5:00 p.m. (EST), please call ###-###-#### and choose option *.Sincerely,[redacted]Director, Data Solutions GroupCC: [redacted]

RE: Case#[redacted] - Ms.
pre;"> [redacted]
Dear Ms. [redacted],
We are in receipt of your letter dated August 12, 2014 relaying a complaint from Ms [redacted]. We removed Ms. [redacted]’s address of [redacted] from our list effective August 20, 2014. It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advance. Ms. [redacted]’s removal status will remain in effect for a period of five years and he will have to contact us again by August 19, 2019 if she wishes to renew her address removal for an additional five years.
If after the six week period Ms. [redacted] still receives our package she should contact the local Post Office and inform them that Valassis is no longer printing a piece for her and therefore the postal carrier should not put a piece in her box. The Post Office should only deliver to consumers that we have produced an address label for and as of October 4, 2014 Valassis is no longer producing one for the address listed above. While Valassis is no longer printing a mail piece for this address, Valassis does not have control over the Post Office and how they deliver the mail. Mail delivery is solely controlled by the Post Office. Also, there are many companies other than Valassis that send out advertising circulars and catalogues for which we have no control over.
If the consumer has any additional questions they may feel free to contact me Toll-free at [redacted] and select option #*. Please feel free to contact me with any questions you may have.
Sincerely,
[redacted] List Service Manager
CC: [redacted]

After researching the address of [redacted] we did not receive your original request therefore effective 7/27/17 your address was removed from the RedPlum® mailing list. We apologize for any inconvenience.   It takes approximately five to six weeks for this process...

to become fully effective as Valassis pre-prints its mailing labels in advance.   Please be aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes.  If this occurs, please contact your local Post Office and request your postal carrier correct this error.   Sincerely, Valassis RedPlum Mailing List Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11575756, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Following up on the complaint I filed- ID [redacted]I received a response from the company Valassis/Red Plum.I absolutely disagree with their response. They state that my address was removed from their mailing list on 4/18/16 and that they are no longer printing any RedPlum advertising materials for my address. They state that I should be aware of occasional errors with the postal delivery service and I may receive mailings intended for another addresses.Their statement is FALSE! I’m still receiving Red Plum mailings with my address printed on them. There is no mistake from the postal delivery service. Red Plum continues to mail UNWANTED printed junk mail addressed to my home.[redacted]
Regards,
[redacted]

RE: Case #[redacted]Dear Ms. [redacted]We are in receipt of your letter dated 7/21/16 relaying a complaint from [redacted]. Our records show that the consumer's address of [redacted] was removed from the RedPium mailing list on 4/18/16. At this...

time we are no longer printing any RedPium advertising materials for the address noted.Please make the consumer aware that occasional postal delivery errors could result in receipt of RedPium mailings intended for other mailboxes. In an effort to reduce inconvenience, we have contacted the local post office and requested their assistance to discontinue delivery of RedPium mailers because we are no longer mailing them to her address.The removal status will remain effective for a period of five years. The consumer must contact us by 3/18/21 if they wish us to renew the address removal for an additional five years.If you would like to speak with a representative during our business hours of 8:00 a.m. to 5:00 p.m. (EST), please call ###-###-#### and choose option *.Ken F[redacted]Director, Data Solutions Group

We are in receipt of your letter dated November 13, 2014 regarding a complaint from Ms. [redacted]s whose address is [redacted]. Ms. [redacted]s requests that she receive our RedPlum® packages via private carrier delivery. However, we are unable to...

deliver Ms. [redacted]’s address via private carrier at this time. Instead, we have been mailing Ms. [redacted]s’ RedPlum® via first class mail on a weekly basis. Please note that we do not distribute RedPlum® to all areas or all addresses in an area and that the method we use to distribute the package is at our discretion. In the case of Ms. [redacted]’s address, we are currently providing RedPlum® via postal mail.We are pleased that Ms. [redacted]’s enjoys receiving our package, but can only provide one package per address and not multiple copies. Additionally, we do not give out the names of individual carriers or employees to consumers.Please feel free to contact me with any questions you may have. I can be reached by calling Valassis toll-free at ###-###-####

RE: Case #[redacted] - [redacted]Dear Ms. [redacted]We are in receipt of your letter dated 12/3/15 relaying a complaint from Mr. J[redacted]. We removed Mr. [redacted]’s address of [redacted] effective 11/4/15. The removal status will remain effective for a period of five...

years. The consumer may contact us by 10/4/20 if they wish to renew the address removal for an additional five years.In his market area the deliveries are made by private carriers and not by USPS. In an effort to reduce inconvenience, we have contacted [redacted] and requested their assistance to discontinue delivery of RedPium mailers because we are no longer mailing them to his address.Please make the consumer aware that occasional delivery errors by the private carriers could result in receipt of RedPium deliveries intended for other households. If this occurs, please contact T[redacted] ###-###-#### and request they correct this error.Sincerely,Diane N[redacted]Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As of last week I was still receiving the "RedPlum" savings offer in my mailbox that were printed with my address on them.  They were not "misdelivered" by the post office.  I would like to leave my complaint open until I stop receiving the junk mail.
Others seem to have the same issue I have been having with the company.  Attached is an article about that: http://[redacted]
Regards,
[redacted]