Valassis Sales & Marketing Services, Inc

Review: Have repeatedly tried to request that this junk mailing be stopped, with no success. Have contacted the RedPlum Website and the Valassis Communications Company by phone. Still receiving mass amounts of junk mail on a regular basis.Desired Settlement: STOP DELIVERY OF JUNK MAILINGS TO MY ADDRESS IMMEDIATELY

Business

Response:

RE: Case #[redacted] - [redacted]Dear Ms. Edwards:We are in receipt of your letter dated October 1, 2015 relaying a complaint from Mr. [redacted]. We removed Mr. [redacted]’s address of 3[redacted] effective September 16, 2015.It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advance. The removal status will remain effective for a period of five years. The consumer may contact us by 8/16/20 if they wish to renew the address removal for an additional five years. Please be aware that occasional postal delivery errors could result in receipt of RedPium mailings intended for other mailboxes. If this occurs, the consumer may contact the local Post Office and request the postal carrier correct this error.If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #3. Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. eastern time.Sincerely,[redacted]Paralegal

Review: [redacted]Despite multiple service requests [redacted] to stop delivery, my building still gets three copies a week. The original tenants have moved out and nobody in this building receives this circular; it sits on the ground until I throw it away.Desired Settlement: Please do not deliver any circulars to 511 N Humphrey Ave Oak Park IL 60302.

Business

Response:

RE: Case #[redacted] - [redacted]Dear Ms. [redacted]We are in receipt of your letter dated June 11, 2015 relaying a complaint from [redacted]. Our records show that the consumer’s address of [redacted], was removed from the RedPlum mailing list on April 14, 2015. At this time we are no longer printing any RedPlum advertising materials for the address noted.Please make the consumer aware that occasional delivery errors could result in receipt of RedPlum mailings intended for other addresses. In an effort to reduce inconvenience, we have contacted the Chicago Tribune and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer delivering them to his address.The removal status will remain effective for a period of five years. The consumer must contact us by 3/14/2020 if they wish us to renew the address removal for an additional five years.If you would like to speak with a representative during our business hours of 8:00 a.m. to 5:00 p.m. (EST), please call ###-###-#### and choose option *.Sincerely,[redacted]Director, Data Solutions GroupCC: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have tried multiple times to stop this business from putting their advertising in my mailbox. It did stop after multiple requests but now it has begun again. Their multiple pages of advertising is a major contributor to land fills as most people throw them away.Desired Settlement: Stop all mailings from this business.

Review: I HAVE FOR THE 3RD TIME REQUESTED TO BE TAKEN OFF THEIR ADVESTISING MAILING LIST. EVERY DAY I GET TONS OF PAPERS WITH ADVESTISING THAT I AM NOT INTERESTED IN. MY FRIST ATTEMPT TO BE REMOVED WAS MONTHS AGO AND I SUMITTED IT AGAIN A MONTH AND A HALF AGO AND ONCE AGAIN TODAY. PLEASE TAKE ME OFF THIS LIST. IT CAUSES A MESS WHEN THROWN ON MY PORCH AND I WOULD LIKE IT TO STOP.Desired Settlement: I WANT TO BE TAKEN OFF THERE ADVERTIZING MAILING LIST IMMEDIATELY.

Business

Response:

Review: I never signed up for Redplum's mailer. Then I started getting it in the mail. For over a year now I have been trying to get myself removed to no avail. Their mailer is made of cheap, shoddy paper that rips as I try to remove it from my (admittedly) small mailbox, and all my other letters which I actually care about end up mixed in with their cheap, trashy Redplum mailer.Desired Settlement: I want them to actually honor the agreement they make on their website that they will stop contacting you if you fill out their form. I want them to stop mailing people that never signed up for the service.

Business

Response:

Attn: [redacted]RE: Case #[redacted] - [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated May 13, 2015 relaying a complaint from [redacted]. Our records show that the consumer’s address of [redacted], [redacted] was removed from the RedPlum mailing list on December 9, 2014. At this time we are no longer printing any RedPlum advertising materials for the address noted.Please make the consumer aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes. In an effort to reduce inconvenience, we have contacted the local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to her address.The removal status will remain effective for a period of five years. The consumer must contact us by 11/9/19 if they wish us to renew the address removal for an additional five years.If you would like to speak with a representative during our business hours of 8:00 a.m. to 5:00 p.m. (EST), please call ###-###-#### and choose option *.[redacted]Director, Data Solutions Group CC: [redacted]

Review: I receive mass mailings from Valassis aka RedPlum every week and have tried numerous times to remove myself from the mailing list. The company's website has a form for removal but it is not functional and will not allow me to actually submit my info once I have entered it. I tried calling the company to be removed and the phone promt said to hit 3 to be removed from the mailing list. When I hit the number 3 it says call cannot be transferred. I feel like Valassis/Red Plum is harming the environment with its mailings, and essentially harassing me by providing me with more and more garbage and not allowing me to be removed from its lists despite numerous attempts. This company should be reprimanded or shut down because it serves no purpose but harassment of consumers who have the misfortune of having a mailbox.Desired Settlement: I would like this company to be held accountable for its terrible customer service and harm to the environment.

Business

Response:

RE: Case#[redacted] - Ms. [redacted]

Review: I have been receiving this business' RedPlum coupon package in the mail for some time. A few months ago I sent them an opt-out request asking them to stop sending it to me. Their website states that it will take 5-6 weeks for me to stop receiving it. I received one over the weekend and it has been a lot longer than 6 weeks since I asked them to stop sending to me. I have absolutely no use for their coupons as all of them are for products I never buy and it is a clogging up my recycle bin.Desired Settlement: Acknowledgement of my request, plus a complete and permanent cessation of them sending me their junk mail.

Review: 5 years ago, we unsubscribed from receiving their Redplum package in the mail and we recently started receiving it again. We've unsubscribed but the customer service rep tells us it's their company policy to re-add the unsubscribed addresses to their database after 5 years.Desired Settlement: We want to permanently unsubscribe from their package for the rest of our lives! We do not want to receive this package, it is killing trees and clogging up our mailbox to the point where our mailman has to put our mail on the floor because their useless Redplum package takes up most of the space. We also want them to remove our address immediately despite their "5-6 week" processing time. Thank you.

Business

Response:

J[redacted]

[redacted] RE: Case#[redacted]Dear Ms. [redacted]:We are in receipt of your letter dated June 10, 2015 relaying a complaint from [redacted]. We removed [redacted]'s address of [redacted] effective May 19, 2015,It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advance, The removal status will remain effective for a period of five years. The consumer may contact us by 5/18/20 if they wish to renew the address removal for an additional five years. Please be aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes. If this occurs, the consumer may contact the local Post Office and request the postal carrier correct this error.We are unable to meet [redacted]’s request for a permanent removal as our system allows only for a five year removal timeframe. This timeframe was determined because the average length of residence consumers have at a single address is five years or less.If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #3. Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. eastern time.Sincerely,[redacted]Director, Data Solutions GroupCC: [redacted]

Consumer

Response:

Review: I removed my name from their mailing list and they are still sending me junk mail that I never signed up for.

Now they are sending it to "Current Resident".Desired Settlement: I want all mailing to my address to stop.

Nothing sent to my name, or my family's. Nothing sent to Current Resident. Nothing to be sent to my address period.

Again, that's [redacted]

Business

Response:

RE: Case #[redacted] - [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated May 26, 2015 relaying a complaint from [redacted]. We removed Mr. [redacted]’s address of [redacted] effective June 4, 2015.The original request to have the address removed was processed on 2/10/10 and removal requests are effective for five years. We have reapplied the removal request as of 6/4/15. It takes approximately five to six weeks for this process to become fuliy effective as Valassis pre-prints its mailing labels in advance. The consumer may contact us by 5/4/20 if they wish to renew the address removal for an additional five years. Please be aware that occasional postal delivery errors could result in receipt of RedPium mailings intended for other mailboxes. If this occurs, the consumer may contact the local Post Office and request the postal carrier correct this error.If the consumer has any additional questions they may feel free to contact me Toll-free at [redacted] and select option #*. Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. eastern time.Sincerely,[redacted]Director, Data Solutions GroupCC: [redacted]

Review: I am consumer that uses the Redplum packets. I guess that this seems trivial but I would like to know the exact name of the delivery person who passes out these circulars. He has a very nonchalant way of THROWING these circulars out. He never seems to pass these circulars on my property and leaving two of them on my neighbors property.Desired Settlement: I waant to know the NAME of the person who does this and the supervisors name also!

Business

Response:

We are in receipt of your letter dated November 13, 2014 regarding a complaint from Ms. [redacted]s whose address is [redacted]. Ms. [redacted]s requests that she receive our RedPlum® packages via private carrier delivery. However, we are unable to deliver Ms. [redacted]’s address via private carrier at this time. Instead, we have been mailing Ms. [redacted]s’ RedPlum® via first class mail on a weekly basis. Please note that we do not distribute RedPlum® to all areas or all addresses in an area and that the method we use to distribute the package is at our discretion. In the case of Ms. [redacted]’s address, we are currently providing RedPlum® via postal mail.We are pleased that Ms. [redacted]’s enjoys receiving our package, but can only provide one package per address and not multiple copies. Additionally, we do not give out the names of individual carriers or employees to consumers.Please feel free to contact me with any questions you may have. I can be reached by calling Valassis toll-free at ###-###-####

Review: Despite repeated attempts to be removed from their mailing list via their provided online form and also via email, Valassis continues to send me their RedPlum mailer. I have filled out their online form with all requested fields and waiting well over the 5 to 6 weeks they say it takes to be removed, and yet I continue to receive the mailer. I have emailed them asking to be removed from their distribution list, but I just get a canned response back apologizing for "the inconvenience." I sent a followup email telling them not to contact me again unless it's to confirm the removal of my address from their distribution list, but they just replied with a similar response.Desired Settlement: I want them to actually remove people from their distribution list when we fill out the online form. I shouldn't have to contact them several times, and then report them in order for them to remove me. I want them to respect the American population, and the environment, by not sending mailers to people who don't want them. I don't want to have to go through this whole process of contacting them multiple times and then reporting them again if I ever move and want to remove my new address from their mailing list. I never want to see another RedPlum in my mail box, ever.

Business

Response:

We are in receipt of your letter dated 9/20/16 relaying a complaint from [redacted]. Our records show that the consumer’s address of [redacted] was removed from the RedPlum mailing list on 7/27/16. At this time we are no longer printing any RedPlum advertising materials for the address noted. Please make the consumer aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes. In an effort to reduce inconvenience, we have contacted the local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to her address. The removal status will remain effective for a period of five years. The consumer must contact us by 6/27/21 if they wish us to renew the address removal for an additional five years.

Consumer

Response:

Review: I keep filling out the form online to tell Red Plum to Please STOP sending me all there Crap in my MAIL BOX... I have been filling out the form for over a year and they just keep filling my MAIL BOX full of there CRAP.. they are ignoring my Request to STOP sending there Crap... its over filling my little mail box and the U.S. Postal service keeps telling me to contact RED PLUM... so... I want to file a complaint ... I am just so sick of all there Crap and they just wont STOP.Desired Settlement: I Want RED PLUM to STOP sending all there CRAP to my address.. [redacted]

Review: This organization, which identifies itself as "RedPlum", suddenly started sending me junk mail. I wrote them a letter asking them to stop, and they did not reply to my letter.Desired Settlement: This organization will stop sending me junk mail.

Business

Response:

RE: Case #[redacted]

Dear Ms. [redacted]:

We are in receipt of your letter dated October 7, 2014 relaying a complaint from Mr. [redacted]. We removed Mr. [redacted]’s address of [redacted] effective 10/3/14.

It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advance. Mr. [redacted]’s removal status will remain effective for a period of five years. He will have to contact us again by 9/2/19 if he wishes to renew his address removal for an additional five years.

If after the six week period Mr. [redacted] still receives our package he should contact the local Post Office and inform them that Valassis is no longer printing a piece for Mr. [redacted] and therefore the postal carrier should not put a piece in his mailbox. The Post Office should only deliver to consumers that we have produced an address label for. As of October 3, 2014 Valassis will no longer be producing one for the address listed above. While Valassis is no longer printing a mail piece for this address, Valassis does not have control over the Post Office and how they deliver the mail. Mail delivery is controlled solely by the USPS®. Also there are many companies other than Valassis that send out advertising circulars and catalogues over which we have no responsibility.

If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #*. Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. eastern time.

Sincerely,

Director, Data Solutions Group

Review: I contacted Redplum (of Valassis) to disassociate a name with our current house address. Customer support at ###-###-#### transferred me to [redacted]. [redacted] said that they did not have the name (Mr. [redacted]) associated with our address and that there was nothing he do about the mailings. When I asked to speak with his supervisor, [redacted] provided the name [redacted] and the number ###-###-#### (which is a fax number). When I attempted to speak with [redacted] again I was transferred to the Legal Department automated voice mail.This run-around in resolving a person who is using our address is not being acted upon by Redplum.Desired Settlement: Require Redplum and Valassis to permanently remove our address from their databases.

Business

Response:

Review: I have sent two requests via the company's web form (https://www.[redacted] to remove my mailing address from all mailings. The website specifies a waiting period of 5-6 weeks. I waited two months in between to make sure my request was received. I am still receiving paper mailings of grocery, restaurant, local business, and other business circulars and coupons via Redplum/Valassis as of today.Desired Settlement: I would like to be removed from their mailing list. Also, please make sure that other customer requests to be removed from the Redplum mailing list are honored in a timely and consistent manner. While redplum coupons are valuable to many people, Valassis must respect the privacy rights of its customers and follow all requests to be removed from mailing lists. This is also a sustainability and environmental issue, as much paper is wasted by sending these unwanted daily, weekly & other circulars.

Business

Response:

Review: For years I have received unwanted advertising materials from redplum, distributed by Valassis, at my home address. I have repeatedly written to them to ask to be removed from their junk mailing list but they continue to send me unwanted, wasteful trash paper. With all of the environmental concern about waste and recycling, it galls me that this company continues to destroy the planet by sending out literally tons of unwanted paper trash every week. It is deadly to the environment and a waste of my time handling it each week.Desired Settlement: I demand that no further mailings from redplum or Valassis be sent to my address.

I furthermore demand that they cease and desist from inundating residents with unwanted junk mail which everyone immediately throws in the trash or recycle bin. They should be required to have a resident's name and address in order to send mail to an address. Because my address is not printed on the flyers, I have no recourse to get off their mailing list. The only solution will be to insist and enforce that they only send mail to specific addresses for which they have precise contact details.

Business

Response:

Attn: [redacted]

RE: Case #[redacted]Dear Ms. [redacted]We are in receipt of your letter dated April 27, 2015 relaying a complaint from [redacted]. Our records show that the consumer’s address of [redacted] was removed from the RedPlum mailing list on February 26, 2015. At this time we are no longer printing any RedPlum advertising materials for the address noted.Please make the consumer aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes. In an effort to reduce inconvenience, we have contacted the local post office and requested their assistance to discontinue delivery of RedPlum mailers because we are no longer mailing them to her address.The removal status will remain effective for a period of five years. The consumer must contact us by 1/27/20 if they wish us to renew the address removal for an additional five years.If you would like to speak with a representative during our business hours of 8:00 a.m. to 5:00 p.m. (EST),[redacted]Director, Data Solutions GroupCC: [redacted]

Review: I have contacted this business more than 10 times, and spoke to customer service, to have the delivery of their advertisements to my home ceased. Every time I spoke with them they said they would cancel the deliveries, but it could take a few weeks. So every few weeks I called back and cancelled again. I have spoken to the delivery driver also and asked him kindly to stop throwing the papers on my property. That did not help either. These advertisements that are paper, are delivered in thin plastic, which when mixed with rain become a pain to clean off of my driveway where they are thrown by the street. The man who lives 2 doors up is disabled and cannot even get out to pick them up. Yet, the delivery driver will just continue to pile them up at the end of the driveway, week after week. It is just trash that is being dumped in everyones driveway and piling up in the older folks'. I saw no other option but to contact the Revdex.com as my next attempt to halt deliveries. If this does not work, I will file a police report for littering and go from there.Desired Settlement: Stop throwing your papers in my driveway once and for all.

Business

Response:

RE: Case #[redacted] - [redacted]Dear Ms. [redacted]We are in receipt of your letter dated 12/3/15 relaying a complaint from Mr. J[redacted]. We removed Mr. [redacted]’s address of [redacted] effective 11/4/15. The removal status will remain effective for a period of five years. The consumer may contact us by 10/4/20 if they wish to renew the address removal for an additional five years.In his market area the deliveries are made by private carriers and not by USPS. In an effort to reduce inconvenience, we have contacted [redacted] and requested their assistance to discontinue delivery of RedPium mailers because we are no longer mailing them to his address.Please make the consumer aware that occasional delivery errors by the private carriers could result in receipt of RedPium deliveries intended for other households. If this occurs, please contact T[redacted] ###-###-#### and request they correct this error.Sincerely,Diane N[redacted]Paralegal

Review: This company refuses to stop sending me junk advertising. I contacted them directly and told them to stop. I also contacted a third party to also try to stop them from sending me junk mail, but they continue to do so. Can you please stop them? They are basically spam.Desired Settlement: Just have them stop sending me anything.

Business

Response:

RE: Case #[redacted] - [redacted]

Review: I requested that they stop their weekly mailers to me and they just replaced my name with "Resident", so I am still receiving their unwanted mailers.Desired Settlement: Stop the mailers to my address.

Business

Response:

Review: I called the [redacted]t to cancel coupon/ad deliveries via the Postal Service and after a few weeks, postal delivery stopped. Now I am receiving the coupons/ads directly from Valassis/Red Plum via Postal Service. I no longer wish to receive this kind of mail addressed to: Resident ([redacted]), [redacted]

The coupons/ads are useless to me since I spend sometimes months away and the accumulation could target my residence for foul play.Desired Settlement: REMOVE MY ADDRESS FROM MAIL LIST. Thanks in advance........

Business

Response:

RE: Case #[redacted] - [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated May 18, 2016 relaying a complaint from [redacted] We removed [redacted]s' address of [redacted] effective May 23, 2016.It takes approximately five to six weeks for this process to become fully effective as Valassis pre-prints its mailing labels in advance. The removal status will remain effective for a period of five years. The consumer may contact us by 4/23/21 if they wish to renew the address removal for an additional five years. Please be aware that occasional postal delivery errors could result in receipt of RedPlum mailings intended for other mailboxes. If this occurs, the consumer may contact the local Post Office and request the postal carrier correct this error.If the consumer has any additional questions they may feel free to contact me Toll-free at ###-###-#### and select option #*. Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. eastern time.Ken [redacted]Valassis RedPium Mailing List Group