Vaunte

To whom it may concern:This member has been paid via [redacted] (please see attached image of confirmation).  Thank you,

Revdex.com:At this time, I have not been contacted by Vaunte regarding complaint ID [redacted].further more: blogs and online news suggest the business has been closed. Their web site and social media taken down leaving a debt behind.  Im sure you can google it...

yourself. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom it may corncern: We have paid the seller via PayPal for the item that she has sold on our site. She has confirmed on April *, 2016 that she has received the payment (please see attached image of her confirmation email).  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

The seller, [redacted], has been paid for his sold item (please see payment details below). We created a payment for his funds on February [redacted] and our system shows that the transfer has been paid out and was deposited into the seller's bank account on February...

[redacted].  
Transfer OverviewDate paid:Feb *, 2016Description:Cash Vault WithdrawalAmount:$446.25 USD
 
Bank Account DetailsSUNTRUST••••[redacted] – USD
A transfer of $446.25 should now appear on [redacted] bank account statement.  2016/**/05 06:48:20  A new transfer for $446.25 was created and will be deposited on Friday, Feb [redacted].  2016/**/04 03:29:44  
 
 
We have communicated the payment details with the seller (please see below communication). 
 
"[redacted] Wednesday [redacted] (assign)Hello,We have sent over a payment for your funds from your Cash Vault (please see below). Please allow 48-72 hours for the funds to be posted in your bank account.Transfer Overview Expected by: Feb *, 2016 Description: Cash Vault Withdrawal Amount: $446.25 USDBank Account Details SUNTRUST ••••2655 – USDA new transfer for $446.25 was created and will be deposited on Friday, Feb [redacted]. 2016/**/04 03:29:44Thank you,Vaunte Customer Support [redacted]"
 
Please feel free to reach out to us if there is any other information needed.

Hello, A payment has been sent to the [redacted] account of the seller. Please see attached image.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] 
Please note: the payment was just received yesterday - I would like to thank the Revdex.com for their assistance as I do not think this issue would have been resolved without your intervention!

We are working to resolve this issue and have been in correspondence with the customer. Please see below: ??? <[email protected]> via [redacted] (change)Follow-up to ticket #16985Public reply[redacted]  less than a minute agoHello,This is a follow-up to the...

previous request to update the tracking information for your Order #83174027. We have submitted another request. Our Accounting team currently has a long queue of requests and is working to get to each one as quickly as possible. We apologize for the delay and appreciate your patience.Thank you,Vaunte Customer Support [redacted]May 11 18:14 ??? <[email protected]> Via [email protected][redacted] Jun 12 10:02Hello,A request has been made to update the delivery information in our system and to process your payment. Please accept a $15 credit to your account to use towards a future purchase for the shipping charges.Thank you,Vaunte Customer Support [redacted]??? Jun 11 19:22Hi [redacted], Thank you for the email.[redacted] Tracking #: 1ZA4F723YW85353316It was delivered on 4/25 at 9am.I've never received the credit for sunglasses as well.Please process the two credits for me, and let me know.Thank you. Sincerely,Man Choi[redacted] Jun 11 16:56Hello,Thank you for your email. We are sorry for the delayed response. Please provide the USPS tracking information for this order so we can update the delivery information in our system. Once delivery is confirmed, we can credit your account for the shipping charges. In the future, please be sure to use the pre-paid [redacted] shipping label provided by Vaunte to ensure that tracking information is updated in our system.Thank you,Vaunte Customer Support [redacted] Jun 11 16:53Hi, I didn't use the [redacted] shipping label that you provided. I went to USPS office and sent the sunglasses. Can you please credit the shipping fees to my account?My email is [email protected] Best,Man Choi Jun 11 16:53Can you please reply my emails? I shipped the sunglasses with usps and want to post tracking number. I also want to get the shipping fee of [redacted] credited to my account. your phone number is not working.??? May 11 18:14Hi,I accidentally shipped the sunglasses thru USPS not UPS. Can I get the shipping fee credited to my account?Best, Man Choi

Revdex.com:At this time, I have not been contacted by Vaunte regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While my payment has been received I believe it is only because I threatened legal action and started this complaint.  There are MANY other individuals who have had goods essentially stolen from this company (in that they are being held despite requests to return their items) and even more people who have not been paid for goods of theirs that Vaunte has sold to other customers.   This business should be investigated and held responsible for their reprehensible actions.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

A payment has been sent directly to the seller's bank account on 3/*/16 (please see transfer details below). The funds will be available to the seller within 24-48 hours. We have been in contact with the seller to confirm this payment with her, as well. [redacted] 
[redacted]...

[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted]
[redacted]
[redacted]
[redacted] CHASE Bank [redacted]A new transfer for $233.75 was created and will be deposited on Thursday, Mar [redacted]. 2016/03/** 17:34:53

Hello, The seller has been paid in full for the amount in her Vaunte Cash Vault for the item she had sold in March of 2016. We have reached out to the customer to inform her of the payment and it has been completed via [redacted]. Thank you,

A payment has been sent directly to the seller's bank account on 3/*/16 (please see transfer details below). The funds will be available to the seller within 24-48 hours. We have been in contact with the seller to confirm this payment with her, as well. 

[redacted] CHASE Bank [redacted]
A new transfer for $233.75 was created and will be deposited on Thursday, Mar [redacted]. 2016/03/** 17:34:53

Revdex.com:
This business should provide me with the item that ibought. their license should be revoked as it is my understnading that they are running a very fast and loose business and has many complaints similar to my own. 
Sincerely,
[redacted]

At this time, I have been contacted directly by Vaunte regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 
 The company contacted me to send a partial payment of $500 via [redacted] there were no arrangement made to pay the balance...

 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, 
We are in the process of removing [redacted] profile from our site. This does take some time to do on the technical side because we need to preserve the transactional history of the account, also. However, we are removing the account on the front end so that customer can not view or search [redacted] profile. 
Thank you, 
Vaunte Support

We have resolved the issue and the seller has been paid for her sale. Please see below:Order #[redacted] Lanvin Snakeskin Wedge completed Seller's cut: $148.75 Placed at: 4/**/15 6:42 PM Shipped at: 4/**/15 2:20 PM Delivered at: 5/**/15 12:00 AM Seller paid at:...

7/**/15 1:36 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.