Verizon Wireless

Review: Dear Sir or Madam: On December 31, 2014, I received an automatic message from Verizon on my cell phone with an urgent request to pay $2461.53 or my cell phone will be disconnected. I attempted to contact Customer Service, but not human was available at that point. I immediately arranged the transfer of the amount from checking account. Starting 01/02/2015 I have been talking with many Customer Service representatives. All of them admitted that the mistake was on part of Verizon and they have neglected to see that there was a data roaming plan in place. Every one of them confirmed that we will be contacted by finance department and will be issued the form of credit that is acceptable for us. However, as of today, the account has positive balance $1911. I don't want to give Verizon Wireless interest -free loan at such amount and request transfer of the money to my checking account or debit card that I can use. I have already invested more than 8 hours of my life on talking with customer representatives who admit the mistake but do nothing. I want Verizon to be punished for customer abuse and negligence.Desired Settlement: I want this money to be transferred onto my checking account, or I will accept a debit card that I can use

Business

Response:

[redacted]Executive Relqations[redacted] has contacted the Revdex.com and advised that she would like to be refunded for theoverpayment on her account which has led to her having a credit balance on herwireless account. Ms. [redacted] stated that she had been unsuccessful trying tocontact CS to get the refund issue resolved.Upon speaking with the customer on 3/10/2015 ticket number [redacted] was submitted for investigation. On 10/13/2015 the credit balance on the customers account in the amount of$1758.16 was released to Accounts Payable for a check refund. The customer should allow 2 to 3 weeks for check delivery.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and- [redacted]

Review: On August 15th I cancelled my Verizon wireless account. at the time I was set up as paperless billing. On September 9th, I called and asked when my last bill would be sent to me and I was told that it wouldn't be until the end of the billing cycle (9/26/15). As of August 15th, my bill was paid in full. I do have cancellation fees for two of my lines but my new carrier said that if I give them a copy of the final bill showing the early termination fees; they would be paid. The issue is that I have yet to receive the bills I have asked for an I didn't know that once you cancel with them, you no longer have access to your paperless bills online because they deactivate your account. Then on 9/29/15, the harassment started. Their automated line started calling my cell phone and work number, daily. The first three times, I explained that I was waiting for my final bill so I can take it to my new carrier to be paid. Since then I have been asking them to remove my work number from their automated system. Now the number calls me and hangs up two to three times a day followed by a last call where I am transferred to a live person.Desired Settlement: I would like the daily calls from their automated system to stop. I should not have to speak with someone on a daily basis regarding this issue. Contacting me at my business number is unacceptable. Contacting after numerous requests to cease is not acceptable.

Business

Response:

October 21, 2015

Attention: [redacted]

Revdex.com

1262 Whitehorse Hamilton Square Road, Building A, Suite 202

Hamilton NJ 08690

Re: Case No. [redacted] / Account No [redacted]

Dear Ms. [redacted]:

I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the complaint, Ms. [redacted] states she is being harassed by Verizon Wireless regarding her past due account. She states she has not received her bills and is unable to access her account online. She also states her new Service Provider is going to pay the final bill. Verizon Wireless appreciates the opportunity to address Ms. [redacted]’ concerns.

A thorough review shows Ms. [redacted]’ account is disconnected and past due for the Early Termination Fee and Device Payment Agreement Buyout charges. Once an account is past due Financial Services may call any number listed on the account or any number the customer may have provided as a Can Be Reached number. Collection treatment begins approximately 8-10 days after the due date. Customers may discuss their account with Financial Services, which will provide options for payments. Customer’s with closed accounts may access their MyVerizon online up to 60 days after disconnect by logging in with the User ID they created when the account was registered. Verizon Wireless is unable to disclose the User ID. When a customer is taking advantage of a new Service Provider’s port in promotion, the customer must still pay their bill to Verizon Wireless and submit their documentation to the new Service Provider. The new Service Provider does not pay Verizon directly.

On October 20, 2015, I communicated with Ms. [redacted] via email to address her concerns and provide the above information. In order to provide a satisfactory resolution, I removed her work number from the Can Be Reached list. I also mailed the September and October billing statements to the address on file. Verizon Wireless considers this matter closed.

Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at [redacted] between the hours of 8am and 5 pm (PST), Monday through Friday. For other account related issues, please contact Customer Service at [redacted].

Sincerely,

Executive Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My work number continues to be called on a daily basis even after numerous requests they no longer do so. I have been a customer in good standing with Verizon Wireless for the last 5 years and this daily contact when I have stated numerous times that I cannot take calls at work and have repeatedly asked for the harassment to stop. In the last 5 years I have not made one late payment and the treatment I have received in unacceptable. My new carrier has issued the visa prepaid card that I will be using to pay off this account. Be sure, I will tell anyone who I think will listen about how poorly I have been treated by Verizon Wireless. Contacting a customer on a daily basis even after being asked to stop is in my mind harassment and when I let the person who I spoke with on October 20th that I dont appreciate being treated like that, she informed me that it is legal; clearly not a good practice of great customer service. So until my work number is no longer called on a daily basis; verizon wireless has not complied with reasonable requests.

Regards,

Business

Response:

October 21, 2015

Attention: [redacted]

Revdex.com

1262 Whitehorse Hamilton Square Road, Building A, Suite 202

Hamilton NJ 08690

Re: Case No. 10866982 / Account No 871993573-1

Dear Ms. [redacted]:

I am writing in response to the rebuttal forwarded on behalf of Ms. [redacted]. In the rebuttal, Ms. [redacted] continues to state she is being harassed by Verizon Wireless regarding her past due account. She states she has been called on a daily basis at her work number. Verizon Wireless appreciates the opportunity to address Ms. [redacted]’ concerns.

A thorough review confirms Ms. [redacted]’ work number was removed as a Can Be Reached number. Our records indicate the last collection call was on October 19, 2015. I was unable to identify any calls after that.

I communicated with Ms. [redacted] via email to address her concerns and provide the above information. I advised Ms. [redacted] collection activity will continue until arrangements are made or the debt is satisfied. Verizon Wireless considers this matter closed.

Should the Revdex.com or Ms. [redacted] have any questions regarding this response, please contact me at ([redacted] between the hours of 8am and 5 pm (PST), Monday through Friday. For other account related issues, please contact Customer Service at ([redacted]

Sincerely,

Executive Relations

Review: Verizon has charged me 321 in charges years ago. I questioned these charges and they could not provide me with a bill. Verizon sent my charges to a credit company. Over the years I called Verizon and they tell me it is out of their hands and I would have to deal with the credit company even though it is their alleged charges. I asked the credit company to produce a bill and they just drop my charge because they can not provide the paperwork the charge was valid. Verizon then gives my charges to a different credit company and the cycle begins again. This has happened four times over the years. Meanwhile my credit is damaged and my federal background checks questioned. It is beyond the point of just mild harassment. I want my 321 credited and 500 to put toward a company that will repair the damage and prevent the reoccurrence of their invasive billing practices.Desired Settlement: 821 dollars

Business

Response:

Attention: [redacted]Revdex.com of New Jersey1262Whitehorse Hamilton Square Road, Building A, Suite 202Hamilton, NJ 08690 RE:Case No. [redacted]/ Account No. [redacted] DearMs. [redacted]: This letter is in reference to the complaintforwarded on behalf of Mr. [redacted]. In the complaint, Mr. [redacted] expresseddissatisfaction with a written off account balance. He is requesting a creditand for the removal of the derogatory credit reporting. Verizon Wirelessappreciates the opportunity to address Mr. [redacted]’s concern. The Executive Office has addressed Mr.[redacted]’s concerns pertaining to his written off balance. Mr. [redacted] has beenadvised the balance is correct and no credits are due at this time. The ExecutiveOffice respectfully declines removing the derogatory mark from Mr. [redacted]’saccount. Mr. [redacted] may reach out to Pinnacle Credit Services at 888-809-2320for any questions pertaining to the written off account, balance, or to set upa payment arrangement/negotiation. Verizon considers this case closed. If the Revdex.com or Mr. Barker hasany additional questions or concerns; please contact me at [redacted]

[redacted] during my business hours of 6:30 a.m. to 3:30 p.m. (MST) Monday throughFriday. For other account concerns, please contact Customer Service at[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:No merit to the charges and the harassment has continued. The business made no attempt to even validate the charges rather just say to pay the charges. This is the response I have gotten for 10 years from them. Unacceptable.

Regards,

Business

Response:

This letter is inreference to the complaint forwarded on behalf of Mr. [redacted]. In thecomplaint, Mr. [redacted] expresses dissatisfaction with a written off accountbalance. He is requesting a credit and for the removal of the derogatory creditreporting. Verizon Wireless appreciates the opportunity to address Mr. [redacted]’sconcern. Mr. [redacted] has not provided any new or compelling information pertaining to hiscase. Mr. [redacted]’s complaint has been addressed in several different forums(Revdex.com and Attorney General) and our answer has been provided. Our decision notto remove the derogatory mark from Mr. [redacted]’s account is final and we willnot be addressing it further. Mr. [redacted] may reach out to Pinnacle CreditServices at [redacted] for any questions pertaining to the written ofcount, balance, or to set up a payment arrangement/negotiation. Verizonconsiders this case closed. If the Revdex.com or the customerhas any additional questions or concerns; please contact me at [redacted]

[redacted] during my business hours of8:30 a.m. to 5:30 p.m. (EST) Mondaythrough Friday. For other account concerns, please contact Customer Service at[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Verizon has not fixed my credit. It is not "written off" my credit report and has not been for 10 years. I will need additional protection to repair my credit.

Regards,

Review: I and my husband received an email from Verizon stating that we are getting a $150 bill credit. This becaused we switched providers. No where in email says that it will be spreaded between bills. Called Verizon they stated that it is in fine print which no fine print is in my email. I asked for a customer service gesture and they stated they can not do so. I switched from [redacted] because of awful service. Only been with Verizon for a few months and they are even worse.Desired Settlement: I would like to know if they send email stating I get a credit of $150 on current bill then why is it not applyed

Business

Response:

Thank you for allowing Verizon Wireless the opportunity to respond to Mrs. [redacted]’s complaint. Inthe complaint, Mrs. [redacted] disputes the status of an offered promotion for signing up a new line ofservice with Verizon Wireless. She requests a credit of $150.00 on her current invoice. Verizon Wirelessregrets any dissatisfaction this matter may have caused.Our records indicate the promotion Mrs. [redacted] is referring to allows customers to receive a $150.00 billcredit for each port in to Verizon Wireless when activated on a Smartphone with Verizon Edge or a twoyearService Agreement. The $150.00 bill credit appears within two-three bill cycles. Mrs. [redacted]’saccount indicates a new line of service was added to her account on November 8, 2014. Additionally, acredit of $150.00 was applied to her account on December 15, 2014, to fulfill the offered promotion toher account.I spoke with Mr. [redacted] to address his concerns and the above findings. I confirmed the credit for thereferenced promotion has been applied to her account as of December 15, 2014. I further offered toprovide feedback for coaching for those we discussed during our call. Mr. [redacted] expressed satisfactionin the resolution provided, and had no further concerns.Should the Revdex.com or Mr./Mrs. [redacted] have any questions regarding this response,please contact me at ###-###-#### between the hours of 6:00 a.m. and 3:00 p.m.(MST), Monday through Friday. For other account related issues, please contact Customer Service at###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received the credit a day or two after the call, meaning that it makes me believe that the call was listened by the QA department.

Regards,

Review: I was convinced by a Verizon employee to upgrade my phone and change my current plan as this would save me approximately $15 a month on my current bill - I was paying approximately $165\month. My first bill I received was over $200 at which time I called Verizon and was told because of the plan changes there were additional taxes and pro-rated amounts on this bill, but my next bill would be approx. $150 as I was originally told when I changed my plan. When I received my next months bill my charges were $186. I again called Verizon and complained as I was quite shocked that my bill was not as I was promised yet again. The agent told me that this was the "correct" billing amount and that I had been misinformed by the original sales agent who talked me in to changing my plan and also the agent which I talked to after my 1st bill came when I called to dispute the charges. I talked to approximately 7-9 employees over the course of the next couple of weeks and got absolutely nowhere. I was told I was stuck with this plan and that they were "SORRY" I was misinformed. At this point I was quite upset after being a loyal customer for 15 yrs. I then told them I would be cancelling my services as I was quite disappointed in my service. At this time I hadn't had the phone very long and found out recently I could have returned the phone and cancelled my contract w\ no charges. By the time a Verizon employee told me this and tried to help me return the device it was too late. So, on top of the early termination fees I am now stuck w\ a phone I used for less than a month and being charged $450 to buy-out a contract which I could have cancelled if I had been given this information when I originally called in w\ my complaint. I am completely baffled that a company would treat a loyal customer the way I was treated. It's unforgivable in my mind.Desired Settlement: I believe I deserve a refund on my phone and my outstanding bill as I am the one being punished for the inadequacy of the several employees that I corresponded with over the course of the last 2 months.

Business

Response:

This letter is in response to the recent rebuttal complaint by Ms.[redacted] received by Verizon Wireless on 11/05/2014. In the complaint, Ms. [redacted] states that shewas misinformed about plan which led to Ms. [redacted] discontinuing the service.Ms. [redacted] states that she should not have to pay for the remaining balance dueto the misinformation. Upon receipt of the complaint, a review was completed on account[redacted]. Per the records, Ms. [redacted] was active since 02/03/03. I spoke with Ms. [redacted] and expressed anapology towards the issue based on her tenure. Ms. [redacted] wanted to inform thatthe times she wanted to cancel, she wasn't offered options to resolve theissue. As a resolution, I zeroed out the balance. We've also discussed theremaining charge of the Edge Agreement. Ms. [redacted] expressed satisfactiontowards the resolution. Our office reviewed the account [redacted] To bring full resolutionto this matter, Verizon Wireless will honor and waive the remaining balance of$412.35 for the Edge. The remainder balance will be reflected on the finalbill. Once the charge is billed, I will adjust accordingly. Verizon Wireless appreciates that opportunity to respond to allconcerns and apologizes for any inconvenience this matter may have caused. If you have any further questions orconcerns, you may contact me directly at ###-###-#### or toll free at [redacted], Monday through Friday between the hours of 8:00 AM and 5:00PM ET.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am writing to dispute the account that is showing in collections for me from Verizon Wireless in the amount of $181.73. I spoke with Verizon Wireless directly several months ago and was told that this would be taken care of. I had switched carriers from Verizon to AT&T and I paid the early termination fee. I did not pay the termination fee in full, but I had made payment arrangements made when they offered them to me. I still had my daughters line through Verizon because the contract was set to end and it was cheaper to continue the contract then to end it and pay the early termination fee. When I would call in to make a payment they kept trying to get me to upgrade my daughters phone and renew her contract and I told them I did not want to because I didnt plan on keeping the line open. When I made my final payment I specifically asked does this pay my balance in full? They told me yes. Several weeks later I received a bill. I called and was on the phone with them for over an hour, the majority of the time I was on hold because they person helping me could not figure out what the charges were for. Once I became frustrated he finally let me speak to a supervisor after having to ask several times. I was told all calls were recorded so I told the supervisor I was recording also and she told me I was breaching security and hung up on me. I called back and explained to the person who answered what had happened and requested a supervisor immediately. The supervisor came on and apologized and said that this was not how they normally handle situations. She looked at the notes from pervious supervisor on my case and tried to explain to me that the charges were for an early termination of the line. I told her the contract end date had been reached and that I intentionally paid until the end of the contract to save myself from paying the termination fee. Somehow my contract end date had renewed and I was charged for service.Desired Settlement: I want the collection removed from my credit report.

Business

Response:

Executive Relations spoke with the customer concerning her complaint. I apologized for the inconvenience and advised the customer I am adjusting her account the amount of the balance which is a total of $181.73. The customer is satisfied and considers the matter closed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Contacted Nancy id #[redacted] on 5/18/15 @ 10:57am to terminate contract told it would be terminated effective with the end of the current billing cycle & to pay current billing as billed & at the next billing cycle I would be billed the $350 early termination fee --received the billing today for the early term fee which is $350 PLUS Verizon surcharges (Ks universal service fund) of $17.22 & $27.32 in taxes. The contract terminated on 6/4 which I paid thru & now I'm being charged additional amounts BEYOND the termination fee which total $409.45DO NOT USE CELL PHONE # FOR CONTACT AS IT HAS BEEN TERMINATEDDesired Settlement: The early term fee should be as stated $350 not beyond that. Issuing an account credit to allow taxes & all their fees not beyond $350 would be more appropriate.

Business

Response:

On 06/19/15, I spoke with Ms. [redacted] and agreed to reduce the final balance to $350.00. I applied a credit to the account for $59.46 as a courtesy. Ms. [redacted] was satisfied with the resolution and no further action was required. Verizon appreciates the opportunity to address Ms. [redacted]’s concern. If she has any additional questions or concerns, I can be reached at ###-###-#### ext2143745. My hours of availability are from 10:00 AM – 5:00 PM Monday through Friday. Regards [redacted] Verizon Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Verizon Wireless store in [redacted] allowed an unknown individual to sign up for a wireless plan in my name without requiring any type of proof of identification. In fact, this same unknown individual also tried to purchase telephones with my credit card number at the same time, but the credit card company denied the charges.Even with this clearly suspicious denial, the associate at Verizon Wireless proceeded to go ahead and approve this unknown individual for a wireless plan in my name. I found out about this when I got the first bill on 08/25/2014 and immediately contacted Verizon Wireless to let them know that it was a fraudulent account.Verizon Wireless said they would suspend the account, but that I was responsible for the bill. This, even though their associate did not do due diligence in the face of clearly suspicious activity (denial of credit card) and did not require any type of photo identification or other identification that would prove that the individual in question was who they claimed to be (me).I advised the Verizon Fraud Department (he would only give me the name [redacted] that I never entered into contract with Verizon Wireless, that Verizon Wireless was negligent in their approval of an account without requiring identification, and that it was their responsibility to close the account and seek compensation from the individual they entered into contract with. '[redacted] told me "No," and said that if I did not go to a police station and file a police report the account would no longer be considered fraudulent and they would hold me responsible and notify credit agencies if I refused to pay.Desired Settlement: As Verizon Wireless activated this account without requiring proof of identification, even after a declined credit card should have made them suspicious about the individual trying to open the account, I demand that Verizon immediately close this account and remove my name, social security, and all other information from responsibility for the account in question (Account Number: [redacted]).Verizon Wireless should not be permitted to pass on the responsibility for their negligence to me.

Business

Response:

Thank you for allowing Verizon Wireless the opportunity to respond to the above-referenced

complaint filed by Mr. [redacted]r [redacted], who states an account was fraudulatently opened

under his name. He requests the account be deleted and all charges removed. Verizon Wireless

regrets any inconvenience this issue may have caused, and appreciates this opportunity to

address his concern.

A thorough account review determined an account under Mr. [redacted]’s name was opened

fraudulatenly and the Customer Protection Team confirmed the account will be closed and

adjustments issued for all charges.

I spoke with Mr. [redacted] on September 9, 2014 regarding his complaint and the above

findings. I informed Mr. [redacted] the account has been closed and all charges removed. Mr.

[redacted] confirmed he considers this matter resolved and had no further concerns.

Should Mr. [redacted] have any questions regarding this response, he may contact me at [redacted]

[redacted] between the hours of 10:15 a.m. and 7:00 p.m. PST, Monday through

Friday. For other matters regarding his service, Mr. [redacted] may contact Customer Service at

###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted]r [redacted]

About 1 year ago I was up for an upgrade on my phone. I called in to get the new Note 3. At that time I was told by the Verizon Rep that the $299 deal with a 2 year contract was going away and that they had a new program that was going to take over called the edge program. I listened to the rep as he explained to me that this particular program would be fantastic for me since I could change up my phone every year long as I kept my phone for at least 1 year of half of what it was worth. I thought this was great, even though I would never own the phone I could keep getting the new ones as they came out. Well 15 months later I called in to "Edge Up". At first the rep seem eager to help me. Then he tells me that all I need to do to get my new phone is payoff the current phone that I had. I said No that was not the agreement Verizon gave me and I would like to speak with a supervisor. After waiting for the supervisor to call me back for 2 days, I finally called them back. I ended up on the phone with a supervisor named Laura. She explained to me the same thing that the original rep said. At that point I explained to her that Verizon was not honoring their contract and that I would simply like to go back to the $299 plan since I had paid over $299 for my current phone and that if they did not want to honor their contract I would simple like to go back to the $299 deal since it was still available (looks like the original rep lied to me). Well this is where it got good, she asks me to hold, and when she comes back on the phone she say Sir I have some good news and some bad news, which would you like first. I told Laura give me the bad new first. She says that I am stuck in the edge program unless I would like to pay off the phone as they told me before. I then ask her what the good news was...She laughs and says that was it. In other words she got a kick out of giving me bad news and insulting me (mind you, that I didn't get upset the entire time I have talked to any of the agents so there was no reason for being obnoxious). So I lastly say to her that since I have been a customer for 20 years (I started with Bell Atlantic) that was there attitude? She said yes. I am now looking for a new company after 20 years of paying my bills on time and never complaining to them once.

Review: On 7/1/14, I purchased this item from verizonwireless.com : http://www.verizonwireless.com/accessories/philips-friends-of-hue-lightstrips/?n...⇄ . According to the "tech specs" tab, under "in the box", it showed that I should receive 2 lightstrips, a wireless bridge and a power adapter. When I received my order, I only received one lightstrip and no wireless bridge. I called to complain, but I have been transferred many times with no resolution. They have accused me of lying (they have since changed the description on their website), yet I have submitted to them a screen print of their website (at [email protected] ) which I took just before I placed my order, showing the items that should have been included in my order. I will be happy to include that screen print here if your form allows me to include attachments. The original customer service agent made a "ticket" and promised contact from Verizon within 24 hours, but 48 hours later, I hadn't heard from them. I called back and the agent looked up the ticket and said that she would need to connect me with another department to ensure that they could ship me the missing items. From that point, all I heard were arguments and accusations about how I was lying or I was wrong because the item currently only shows one lightstrip. They never got around to addressing the missing wireless bridge that still currently shows on their website as being included "in the box".Desired Settlement: I expect to receive ALL of the items included in their website's description at the time of my purchase: 2 lightstrips, a wireless bridge, and power adapter. I would also expect a written apology for accusing me of lying when their own dishonest business practices tried to cover this up by changing their website description.

Business

Response:

September 11, 2014

I am writing in response to the complaint forwarded on behalf of Ms. [redacted]. In the complaint, Ms. [redacted] states she purchased Phillips Friends of Hue LightStrips and only received one light strip, without a wireless bridge, although the website displayed the box included two light strips, a wireless bridge, and a power adaptor. She states she made several contacts to Customer Service without resolution and is requesting the missing items from the box. Verizon Wireless sincerely regrets and dissatisfaction this matter may have caused.

Our research shows Ms. [redacted] purchased Philips Friends of Hue LightStrips on the Verizon Wireless website on July 1, 2014. When she received the package only one set of lights were included. Ms. [redacted] sent documentation advising she would receive two sets of lights. The manufacturer of the product, Phillips, confirmed the Wireless Bridge is not included in the Friends of Hue LightStrips; however, the Wireless Bridge is included in the Starter Kit.

I spoke with Ms. [redacted] about the above findings and apologized for any inconvenience this matter may have caused. I sent two Phillips Friends of Hue LightStrips Starter Kits via FedEx Overnight shipping, and confirmed the package was delivered on July 25, 2014. Ms. [redacted] was satisfied with the resolution and had no other concerns.

Should the Revdex.com or Mr. [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:00 a.m. and 4:30 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Sincerely,

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: After deployment, I called to reactivate my phone. I was pro-rated at a daily rate until the billing period started and then charged a full month thereafter. I then decided to switch carriers several days into the new month and was charged the entire month, instead of the pro-rated charge I was expecting and what's stated on the bill, "understanding your prorated charges". To further complicate matters, Verizon had closed off my account online so that I wasn't able to access it nor the bill and had to wait a full billing cycle to get the final bill. Since I wasn't able to access my bill online, I had to go into a Verizon store to print it out. I also called Verizon customer service to express my frustration and requested a billing adjustment for only the days that I had service with Verizon plus cancellation fees (i.e. from the reactivation date when I returned from deployment to the date I ported my number and service to another carrier). The customer service representative would not accommodate my request. I then asked to submit a complaint to the Office of the CEO and was told my complaint was noted. This was over 1-month ago and to-date, I have not received a response.Desired Settlement: Feel I should only be charged the prorated amount for only they days I used the service and cancellation fees. I do not feel that I am responsible for days I never used, since I was already on another carrier, furthermore, due to the delay caused by not being able to access my account online, I was forced to wait a full billing cycle and go into a Verizon store to get a bill printed out and thus feel I shouldn't have to pay any late fees.

Business

Response:

September 2, 2014

I am writing in response to the complaint forwarded on behalf of Mr. [redacted] J[redacted]. Per the correspondence received, Mr. J[redacted] expressed dissatisfaction with the handling of the disconnection of his wireless services. Verizon Wireless appreciates the opportunity to address Mr. J[redacted]’s concerns.

Upon review of the account, it was determined Mr. J[redacted] requested a Port-out cancellation of his wireless service on July 9, 2014. He also requested cancellation of his Jetpack data service on July 25, 2014. Mr. J[redacted] was advised the cancellations would be effective August 3, 2014, the last day of the bill cycle. Regretfully, he expressed dissatisfaction with being billed through the end of the bill cycle, as disclosed in the Customer Agreement. Mr. [redacted] requested services be disconnected on the requested dates, credit issued for unused service, as well as credit for any late fees.

I spoke with Mr. J[redacted] regarding his concerns and confirmed the account has been disconnected effective August 3, 2014. In an effort to provide a satisfactory resolution, I issued an adjustment for the billed amount of $59.50, which will be reflected on his September 2014 bill statement, and I advised no late fees have been applied. Mr. J[redacted] expressed satisfaction with the resolution and had no further concerns.

Should the Revdex.com or Mr. J[redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:00 a.m. and 5:00 p.m. (PST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####.

Sincerely,

T[redacted]

Executive Relations Coordinator

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] J[redacted]

Review: On 12/2/15, I called verizon wireless and spoke to an associate regarding an over usage issue that I was having secondary to a recent change in employer that was requiring an unlimited number of phone minutes being used on my part secondary to my position as a nurse with [redacted] completing daily conference calls with my employer. I was concerned about the over usage, and I called verizon to see what my options were to help with this. I was told that in order to change my plan to unlimited talk minutes, that I would have to drop my "grandfather clause" of unlimited data. I was not happy with this option, but I needed to alleviate the over usage of minutes issue. I was told that if I changed my plan to unlimited talk/text and to purchase the 12G "XLARGE" plan, that I would be paying less monthly and that verizon would not charge me ANY OVERUSAGE CHARGES... I also agreed to purchase a special that they had for the [redacted] "for only $10 extra monthly" ....I agreed to the changes...I was told that my bill would be $149.97 monthly with all of the new changes. That would be saving me approximately $50 monthly, so I was very pleased. However, today I checked my bill and my balance is $769. I called verizon and the stated the over usage charges were prorated @$411, and they charged me an additional equipment charge for the [redacted] of $160.49. During my phone conversation, which I am still on hold for now, of 1 hr and 17 minutes, I was placed on hold four times and was told that the associate that I was speaking could only remove $200 of the charges, ( I was first told $146), but after I refused, she came back and said $200. I asked for a manager and was told that the manager was in a meeting. I told them that I was not going to pay the over usage amount and that I wanted to return the (unopened/unused) [redacted] I was told that by the associate that she could only approve $200 off the bill, and that the other remaining amount would have to be approved and it could take up to 24-48hrs.Desired Settlement: I would like the bill adjusted to the price that I was quoted. (I was QUOTED and told that the over usage charges would be removed and that the [redacted] charge was to be billed to me monthly at $10 a month.) I plan on returning the [redacted] and hope that verizon will not give me any grief about this.

Business

Response:

Upon receipt of the complaint, a review was conducted. Our records indicate the [redacted] was returned on December 15, 2015 and credit was issued for overage charges on the December invoice, in the amount of $441.00.The Executive Office spoke with Ms. [redacted] on December 23, 2015 and she confirmed the issues have been resolved to her satisfaction. Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 7:30 AM and 4:00 PM ET.

Review: Verizon Wireless is unable to verify that I have paid a balance of $94.92 back in September. My maiden name is [redacted] I married [redacted] in late September. I had a wireless jetpack device under [redacted]. He had a Verizon wireless account for his wireless jetpack device only, not a phone account. His wireless device melted from overheating and we went to the Verizon store in the [redacted] Arizona to combine our accounts and put it under [redacted] and use my wireless jetpack device that was in working order. There was a balance of $94.92 on [redacted]' account in September. There should be NO account for [redacted]. On the 9/18 bill for [redacted] there was a balance of 202.15, of which $94.92 was paid on 9/24 leaving a balance of 107.23. That balance was paid on 10/5. Verizon began calling and billing me as [redacted] for the $94.92 balance. This balance was transferred to the [redacted] account when we combined accounts but not credited to [redacted]'s account to close that account. I have spoken with multiple Verizon representatives as well as visited the store where we combined our accounts. I've shown proof that the balance in question has in fact been paid. That payment should have been applied to the balance on the [redacted] account, which in fact is [redacted] and [redacted] ([redacted]). Verizon continues to harass me regarding the $94.92 balance. I am recieving calls for [redacted] regarding this balance when an account for [redacted] should not even exist! The $94,92 payment cleared my bank in September and I have an actual print out from the Verizon website that it was paid on 9/24.They call almost every day and are threatening to turn me over to collections for a bill that has been paid. I spoke with a representative this morning by the name of [redacted] and as the others has said he would look into this. I am ready to contact the Arizona [redacted] for unwanted and unwarranted harassment.Desired Settlement: I would like Verizon to acknowledge the payment of $94.92 by applying it appropriately to both accounts. Acknowledge the closure of [redacted]'s account as well. We received a zero balance statement last week for [redacted] showing Verizon applying that payment, however just this morning (12/18) I received a call for [redacted] asking for payment in that amount!

Business

Response:

I am writing in response to the complaintforwarded on behalf of Ms. [redacted]. Per the correspondence received, Ms.[redacted] states she made a payment of $94.92 that she intended to apply to adifferent account under her husband’s name. This payment was instead applied to her account and she asks the fundsbe moved to pay his balance. VerizonWireless appreciates the opportunity to address Ms. [redacted]’s concern. Verizon Wireless records reflect two paymentsof $94.32 on September 24 and $107.23 on October 13 applied to her account. Her husbands separate account had a balancedue of $94.92 at this same time as the payment was not specified for hisaccount number. On November 19, 2014 thepayment was reversed and applied to his account, satisfying the balance owed. I have attempted to speak with Ms. [redacted] onnumerous occasions without success. If the Revdex.com or Ms. [redacted] hasany additional questions or concerns; please contact me at ###-###-#### ext.[redacted] during my business hours of 9:00 a.m. to 5:30 p.m. (MST) Monday throughFriday. For other account concerns, please contact Customer Service at###-###-####.

Consumer

Response:

Review: Called to switch a line away from Verizon and got offered a "loyalty plan." Unlimited minutes/unlimited text with 1/2 gig data for $25 basic phone or $35 smart phone, month to month plan. When I called back to actually sign up for the documented plan tonight 12/17/14 I was told that plan did not exist and they could not give it to me. I'm 100% certain what I was offered and told them to pull the phone log. [redacted] (management team) told me it didn't matter what the phone log showed the rep telling me, they could not give that to me. So basically they're refusing to make good on what they promised me and what I made other plans around. We've been Alltel/Verizon customers for around 15 years now.Desired Settlement: I want what was promised to me, which I'm positive is documented in their phone logs in the first few days of November, 2014.

Business

Response:

January 6, 2015 I am writing in response to the complaint forwarded on behalf of Mr. [redacted]. In the complaint, Mr. [redacted] is dissatisfied that he could not get a promotional discount he was offered. Verizon Wireless appreciates the opportunity to address Mr. [redacted]’s concerns. Research show Mr. [redacted] started service on August 9, 2010 and has 2 lines. I spoke to Mr. [redacted] and apologized for any inconvenience. Mr. [redacted] asked that I research his account for a discussion with Customer Service on November 1, 2014. I confirmed he was offered a 500MB plan for $20.00 and his basic phone access charge would be $30.00 with a $10.00 discount. I explained his plan was changed on December 10, 2014. After I gave him a breakdown of the charges he understood when he was originally quoted this plan he had 4 lines of service. Mr. [redacted] had no further concerns and the Executive Office considers this matter resolved. Should the Revdex.com or Mr. Adkins have any questions regarding this response, please contact me at ###-###-####, between the hours of 8:30 a.m. and 5:15 p.m. (MST), Monday through Friday. For other account related issues, please contact Customer Service at ###-###-####. Sincerely, [redacted] Verizon Wireless

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Regards,

Review: Verizon has failed to properly credit me for a device that was returned within the return window despite acknowledging that the device was returned and received in their system. They also charged me hundreds of dollars for data on the returned device in the months after it was returned. They failed to remove it from my account. If this wasn't bad enough, they then charged me a $170 early termination fee for the device that was returned within their stated return window when that fee was not applicable. I disputed the overreaching charges with my credit card company and then Verizon had the gall to hold me hostage by abruptly cutting of my service. Upon reinstatement and paying the amount owed to get my service reconnected, I seemed to have resolved the billing issues the morning of 6/5 when a representative submitted a credit of $170 for approval and informed me that once I paid the remaining $237.50 the account would be in good standing. I paid it this morning but upon contacting Verizon this evening I was threatened by a phone representative with loss of service if I didn't pay the additional $170 that the representative this morning issued credit for. Additionally, Verizon has rejected my credit card payments claiming incorrect zip code on file with the card issue - NOT TRUE per Capital One. All account info is correct in both systems and I never even received notice re: billing issues. They have disabled online payments and now demand I pay cash in store - even though I have had auto payments enabled with valid credit cards for my entire tenure as a customer. They must be stopped. The final straw came when the representative in the Financial Services group asked if I wanted her manager and then when I said yes, transferred me to the generic 800#. I refuse to start all over again and now submit this information to Revdex.com. I have wasted countless hours of work and home life with my family because of this issue, not to mention the losses to my business and reputation being unable to reply.Desired Settlement: I want a significant credit to my account not only for the mishandling of my billing and erroneous overcharges but also a courtesy credit for the harm caused by their premature stoppage of service. My wife and I have been loyal Verizon customers for many years and we have multiple lines for business and personal but this is the absolute last straw. I also want an executive level customer service leader to contact me personally to discuss these experiences.

Business

Response:

June 30, 2014

This letter is in response to the recent complaint filed by [redacted] received by Verizon Wireless on 06/06/2014. In his complaint, Mr. [redacted] stated that he had not received credit for a device he returned back to Verizon. He is requesting compensation for his time and credit for the device he returned.

Upon receipt of this complaint, I completed a review of account number [redacted]4-[redacted]. Beginning 06/11/14, I tried to contact Mr. [redacted] regarding his account concerns, but due to conflict in schedules, we have been unable to verbally discuss his concerns. After careful review of the account, I show on the 04/04/14 bill statement, there was an equipment charge in the amount of $13.50 on this bill; however, there was also a credit on this statement in the amount of $13.50 to cover this charge. On the 05/04/14 bill statement, there was an early termination fee in the amount of $170.00 for mobile number ending in [redacted] I have validated that a credit in the amount of $170.00 was issued on 05/07/14 for this fee. The credit appeared on the 06/04/14 bill statement.

On the 06/04/14 bill statement, Mr. [redacted] had a total of $60.00 in reconnect fees and a charge in the amount of $5.21 for a late fee. Due to the inconvenience Mr. [redacted] had experienced, I issued credit in the amount of $65.21 to cover these fees.

And lastly, Mr. [redacted] requested his account to be removed from the cash only status. Due to the two credit card charge-backs on 05/14/14 in the amounts of $148.68 and $367.15, regrettably, I am unable to honor that request. If there are any payments returned within the first six months of activation for any reason, the account is placed in cash only status for a minimum of six months. This account will be removed from this status on 12/6/14.

Please allow me to apologize for any inconvenience this matter may have caused Mr. [redacted]. Since Mr. [redacted] and I were unable to speak, I really hope the above information addressed his concerns. We truly value his business and appreciate the opportunity to be his wireless provider.

Verizon Wireless appreciates the opportunity to respond to concerns. If you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 7:00 AM – 3:30 PM ET.

Sincerely,

[redacted] L

Executive Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] was willing to review the matter further and recognize that Verizon's incorrect billing practices and failure to rectify billing errors in a timely manner was the catalyst for this complaint.

Regards,

Review: We have had Verizon as our cell carrier for many years. My wife purchased a Samsung Note 4 phone from a Verizon Wireless store located on [redacted], IN. This phone and insurance cost over $600 dollars. This is when our problems started. Verizon claimed that we were using upwards of 12 Megabytes of data a month. We orginally had 8 megabytes of data in our plan which we never went over. My wife only used her note phone for work email and of course phone calls. Though with numerous calls to Verizon to have them determine where all this data was coming from, they never could tell us, they made no attempt to correct the problem or issue my wife a new cell phone. They ignored the problem but continued to issue us high cell phone bills. My wife quit using her phone for email, and we were still billed upwards of $200 a month. We switched our service on 8/16/2014. Funny thing is between the both of us we are only using 1.5 gig of data a month with my wife now receiving email from work.Here is the problem, because my wife purchased a new phone in the spring, Verizon wants us to pay the penalty of leaving their service early. We refuse to pay this since they did not provide the service promised. They over charged us for services NOT received. Of course what they have done now is placed us under collection for $330.00 for an early leave of their service. Note that my wife did send a dispute letter to Verizon without any acknowledgement. My wife did speak to a representative there to explain our case but to no avail, a collection notice is received. The representative on the phone that spoke to said that what should have been done was a new phone be offered but that was never offered as an option.Desired Settlement: My desired settlement would be for Verizon to quit the collection notice. Thank you very much.

Business

Response:

This letter is in response to the recentcomplaint filed by [redacted], received by Verizon Wireless on December 9,2014. In the complaint, Mr. [redacted]explained after his wife purchased a new phone, his bill increased for dataoverages. Mr. [redacted] stated he attempted to resolve the issue to no avail andleft for a different wireless carrier. Mr. [redacted] is requesting to have hisearly termination fees waived. Upon receipt of this complaint, athorough investigation was completed. Our recorders indicate Mr. [redacted]disconnected his two lines of service on September 9, 2014. Mr. [redacted] was thenbilled $309.20 for early termination fees. In an effort to resolve this matter, theExecutive Office contacted Ms. [redacted] and offered as a courtesy to waive the remainingbalance of $309.20. Ms. [redacted] is satisfied with the resolution provided by theExecutive Office. Verizon Wireless appreciates thatopportunity to respond to all concerns and apologizes for any inconveniencethis matter may have caused. If you have any further questions orconcerns, you may contact me directly at ###-###-####, Monday through Fridaybetween the hours of 8:00 AM and 5:00 PM ET.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I terminated the Internet contract for my Galaxy Tablet and on June 6, 2014, I paid the termination fee of $145.00 in cash. Since then, I have received statements charging me for the $145.00, saying that I have not paid. I spoke to Mr. [redacted] from Verizon's executive offices, at ###-###-####. He said that he would make sure it was taken care of. On 8/20/2014, [redacted] from their investigation team at ###-###-#### exf. 4049, called me. The last time I heard from him, he left a msg. saying that my payment was posted on the wrong acct. and it was being corrected. I still get statements charging me for the $145.00. I called [redacted] back, left a msg. I haven't heard from him. The place I made payment says that there is no record of the payment made, but I have the receipt. I faxed a copy to the investigation team. I have tried to settle this problem and I am sill being billed for the $145.00. I called Mr. [redacted] again when I got a notice from a collection agency. I haven't heard from anyone. I keep getting billed. What else can I do?Desired Settlement: I do want this resolved and if this has been reported to the credit bureau, I want it removed from it. I have followed all the instructions given. I am being treated as an irresponsible client. I have other accts with Verizon and I have no problems there. Please help me resolve this. I can be reached at ###-###-####. The number that appears on the day time number is the diconnected tablet number.

Business

Response:

This is in response to the above referenced complaint filed by Ms. [redacted] and

received by Verizon Wireless on October 17, 2014. In this complaint, Ms. [redacted] states she

terminated her Internet contract for the Samsung Galaxy Tablet and paid the early termination

fees of $145.00 in cash on June 6, 2014. Ms. [redacted] states she has received statements

charging her $145.00 and stating she has not paid. Ms. [redacted] states she spoke with someone

regarding the issue and was informed her payment was on the wrong account and it was being

corrected; however, she is still receiving statements charging her for the $145.00. Ms. [redacted]

states she wants this problem resolved and if it is reported to the credit bureaus then she wants it

removed.

Upon reviewing wireless account number [redacted]0-[redacted], Verizon Wireless was able to

conclude the payment of $145.00 was posted to the wrong account. On October 22, 2014, we

contacted Ms. [redacted] and apologized for the inconvenience. We informed Ms. [redacted] the

payment was transferred and posted to her account on October 21, 2014 and the current account

balance is $0.00. Additionally, we informed Ms. [redacted] a paid in full letter would be sent to

her per her request.

Verizon Wireless appreciates the opportunity to address Ms. [redacted]’s concerns. Should Ms.

[redacted] have any questions regarding this response, she may contact me directly at ([redacted]-

[redacted] or ###-###-####, Monday through Friday between the hours of 10:00AM –

6:00PM EST.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Hi my name is Roger W[redacted] I like to file a complaint with Verizon also because I over paid them for two to three months the amount was bettwen 2000-3000 dollars that they over charge me for my email is [redacted]@yahoo.com phone ###-###-#### thanks.

Review: Called in March 15, 2015 to cancel my services to go to another carrier due to not having service where I moved. Paid the early termination fee and was told on 5 different occasions I have paid. I am still getting billed and now being told I didn't pay the fees I was told before was paid. Since the first call they gave me nothing but trouble for switching services. It has been a run around for months. It's ridiculous.Desired Settlement: I just want the bill I already paid taken care of and to stop being billed

Business

Response:

I have reviewed Ms. [redacted]'s concern regarding a finalbill with Verizon Wireless for $220.48. She states she left Verizon due to poorcoverage at the address she moved to. She disconnected her services and twoearly termination fees were billed. Ms. [redacted] stated that customerservice told her that she'd paid for her early termination fees when in factshe hadn't. No offer of a network ticket to confirm the poor service in herarea was ever suggested or offered. I agreed to waive the remaining balance of$220.48 related to the early termination fees for Ms. [redacted]. She washappy with this resolution.Verizon Wireless appreciates the opportunityaddress your concerns and apologizes for any inconvenience this matter may havecaused.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Verizon = customer DIS-service :(Started receiving data usage alerts via texts in June, increased my data plan (recommended by the text message), but kept receiving messages. Went to Verizon Store, was told it had to do with something in my Settings and the relationship to icloud. Associate played around with phone, said it was fixed, told me not to worry about future messages like that. Received bill for$ 299 (instead of usual 142) and then another right after for $1337. Called customer service, they said "weird!" offered to reverse charges, but couldn't. Transferred me to Billing, who told me they can't reverse charges so I needed to file a dispute with my credit card co. because my payments were auto-billed. I asked customer service to cancel the auto-pay until things were resolved. She did. An hour later I got a text saying I owed another $299 (though I'd paid the $1337 only 2 days before). Called Customer Service, no option to speak to a live person, just looping back to "Pay My Bill" option. Tried Live Chat twice, no response. Went to Verizon Store, associate looked at a bunch of stuff then said she couldn't explain the charge or do anything for me. Told me to call Customer Service. I asked how to get to a live person through the automated service. She didn't know, gave me a number for Financial Services. I called from parking lot, operator talked w me awhile, said she had to get a supervisor, laid the phone down, I could hear her talking, then she came back and hung up. I went back in the store, had to see a different associate who went through the whole song and dance and ended up giving me a number for billing that was really just customer service, still no option to speak to a live person. Got a text today saying to call this number to talk about my bill, called number, only option given is "Pay My Bill" ~ no option given to speak to anyone, no other options. Verizon website gives no contact method other than their Community forum or customer service phone numbers.Desired Settlement: Keep the regular charges (130/month), refund the other 2K + I've paid and stop harassing me about mysterious charges.

Business

Response:

This is in response to the above-referenced complaint filed by [redacted] and received by Verizon on

August 19, 2014. In the complaint Ms. [redacted] states that she went to a Verizon retail store after receiving

data overage alerts. At that time she states she was advised that the alerts were in regards to her Icloud

and that she should not worry about it. The alerts continued to be sent to her device advising her of data

overages. Ms. [redacted] states she contacted customer service and was advised that it was weird that her bill

was high. She states that they offered to reverse the charges but were unable to. Ms. [redacted] states that she

received a notice that she owed $299.00 and then another notice right after for $1337.00. She states she

contacted customer service but the only option she was given through the automated system was to pay her

bill. Ms. [redacted] states she tried a live chat but got no response. She states she went back into the store and

the representative looked at her device and could not advise her as to why she had a large bill. Ms. [redacted]

states that she has not been able to get any response from customer service or the store regarding this

issue.

Upon receipt of this complaint a review was completed. On August 5, 2014 Ms. [redacted] contacted customer

service after receiving her July 15, 2014 statement. At that time the representative advised her that she was

on a 6GB pricing plan and she had used 83.215GB of data, of which her cell phone used 11GB and her Ipad

used 72.215GB. The total overages added up to 77.215GB with a charge of $1175.00. Our records show

that Ms. [redacted]s account was set up on Automatic Payment with an American Express Credit Card. On July

4, 2014 an automatic payment of $299.42 was applied to the account. This payment would have covered

her June statement but was returned on August 6, 2014 by American Express as a charge back. Ms. [redacted]

was sent notice that the $299.42 was due on her account. On August 4, 2014 an automatic payment of

$1337.96 was applied to the account. This payment would have covered her July statement but was also

returned as a charge back on August 28, 2014.

Ms. [redacted] was unavailable to speak via phone. Verizon Wireless Executive Office corresponded with Ms.

[redacted] by email and reiterated the above complaint. Verizon advised Ms. [redacted] that a re-rate of her July

15, 2014 statement would be processed which would cover her 83.215GB of overage. The MORE

Everything 100 GB plan would have been the correct plan to accommodate for her usage. The MORE

Everything 100 GB plan has unlimited talk, text and 100 gigabytes of data. After the adjustment to this plan

her July balance is $587.96.

Verizon Wireless appreciates the opportunity to respond to all concerns and apologizes for any

inconvenience this matter may have caused. If you have any further questions or concerns, you may

contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday

between the hours of 10:00AM and 7:00PM ET.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,