Vision Community Management

Review: I clearly believe that this company should be audited for deceptive accounting practices. Since taking over the property mgt. for Hallcraft Villas East Four and Hallcraft East Villas One, Two and Three I have experienced nothing

but deceptive practices by this company. To wit. Although, I have sent in my HOA payments to this company

in a timely manner on several occasions my checks were lost. I would check through my on line banking and would see that only one of the three checks for three different properties had been cashed. When I would follow up with

Vision Community Management their response was always the same. I was told that I had obviously not sent in

the other two checks and would be charged a late fee. However, in each case the missing checks would be found a couple of weeks later. I would ask [redacted] a principal of the company the reason and he would only tell

me that he didn't know why. I asked him since it had happened more than once could he tell me how the checks were eventually found so we wouldn't have to go through this any more. He told me that they were a big company

that processed several thousand checks each month and he didn't have time. After it happened yet another

time he blamed me for putting the three checks into one envelope, then he blamed his bank saying they were

holding it in suspense. Then he said I needed to send it to him because the problem could be the lock box.

Then he said it was a scanning problem by his bank. Which he explained even though they had the payment from me they didn't know it. Bottom line, they told me I had missed two payments then begin to send me threatening

and harassing letters stating that I owed them the payment plus demand fees, plus assessment fees, plus late fees, I again spoke to [redacted] for the sixteenth time and asked him to forward me the company's ledgers. The ledgers confirmed what I had been telling him and his company and they said it would

be corrected if I sent in proof of a missing check. I did and they corrected that check situation. However, they

have not corrected the amounts on two remaining checks, but instead have come back with increased fees

and late charges. In Arizona there was a legislative change regarding the maximum late fees that can be charged on a payment. Their company told me that they had beaten this in court on several occasions, because the

called some of the late fees by other names such as demand fees which were more than three times the amount of a late fee. If this cannot be resolved I will be filing a judgment against the Vision Community Management.

I will also be contacting the Department of Real Estate and the Internal Revenue Service. I have extensive documentation to support my position. Like others who have filed complaints for billing practices against this

company, they still continue to threaten and harass with increased fines and penalties even though their internal ledgers are contrary to their statements. And no matter what amount of supporting documentation I have provided. And the most absurd part of all is that I make a larger payment every single month than the requisite HOA payment.Desired Settlement: I want this situation to be resolved. I also want some type of an investigation brought against this company

because their accounting problems have been chronic not only with me but with others who have filed

complaints against them with the Arizona Revdex.com.

Business

Response:

I have corresponded with Mr [redacted] in over 40 emails. He claims to have an attorney. I have asked him, correct that, begged him to have his attorney contact me but I have never been contacted. He said he has an assistant that knows what the discrepancy is and so I have asked him to have his assistant contact me. I have not been contacted. I have sent him his ledgers (account history) at least three times. [redacted] in our collections department has also sent Mr [redacted] his ledgers at least three times. The only thing we have asked him to do, correct that, begged him to do was to identify any cashed check of his that is not included on his ledgers. While he did identify a couple of checks in the past, in the last two months he has not identified any checks that are missing from his ledger. He continues to argue with our staff (and that is putting it nicely) but will not supply us with any information to resolve this matter. His ledgers are once again attached to this message.If Mr [redacted] does not reply with the check number, check date, and check amount of a cashed check of his that is not reflected on these ledgers, please dismiss his complaint immediately. Please also recommend that Mr [redacted] pay his accounts in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: We find ourselves the recipients of several violation letters which are not applicable to our property. We have received inaccurate notices regarding our neighbor’s bulk trash, and regarding a different neighbor’s trash receptacle being out on non-trash days. We continue to receive weed violation letters. Some letters have been legitimate violations which we quickly rectified, while others are to be disputed because the weeds are located in a “shared” rock landscape area, but are clearly located on the neighboring property. I sent a letter of complaint to Vision Community dated 8/16/13 to express my concern about their business practices to include: lack of consistency when inspecting properties, the accuracy of inspection of properties, and the unethical collection of fees based on erroneous information. I even went as far as to request photographic documentation because this is becoming a recurring issue and taking their “word” for it is clearly not working. Show me the proof and I will gladly take responsibility and actions for the violations. More recently, we have received two more notices on the same day referring to a dead palm tree and weeds in the landscape rock area of our property. When I called Vision Community Management on 10/9/13 to explain that we do not have a palm tree, and that my husband completes yard work and removes weeds every weekend, the representative removed the palm tree violation, but would not remove the weed violation because of the monetary penalty attached to the violation. We are now being assessed outrageous fees because of “multiple” violations, however, some of these violations have occurred on neighboring properties. We are being penalized because of Vision Community Management’s lack of thoroughness, awareness, and refusal to admit fault. I am very dissatisfied with this company and will not tolerate bullying in the form of assessing frivolous fees and sending multiple letters as a way to retaliate for my complaints.Desired Settlement: Make sure the violation letter you send out is truly, and undeniably, a violation that has occurred on the property. Vision Community does not have a very good track record of sending out accurate information. To send out a violation for a dead palm tree when we do not have ANY palm trees on our property is a clear indication that the company does not take pride in being accurate and could care less about the properties they are managing. I cannot be the only property having these issues with the company so I suggest that they invest in a camera and start using that as documentation before sending a notice out to a homeowner.

Business

Response:

We have reviewed Ms [redacted] account and when Ms [redacted]as received violation letters in the past we did remove them after the violation was corrected. The HOA’s goal along with Vision Community Management’s goal is to gain compliance with every lot and to never have to issue violation letters in a perfect world. When Ms [redacted] called in to express she did not have a palm tree on her property, the property manager did go out to the property and take a picture of the yard. It was then determined that Ms [redacted] did not have a palm tree in her yard that was dead and the violation was removed off her account. It was determined, however, that Ms [redacted] did have a tree that needs to be raised up off the ground. According to our records we did grant her an extension to take care of the tree violation and this was communicated to her.

In reference to fines on her account, she has only received one fine. The rest of the letters she has received over the last several years have all been friendly reminder letters. We understand she was frustrated when she received the reminder letter on the dead tree when she did not have a dead tree in her yard, but when she did call in regarding it, we did take care of that issue right away and this was removed off her account. We are upgrading our technology and the new software we are going to be using will allow us to photograph most every violation we write so if there is any confusion in the future, this will help us solve the problem quicker and allow us to email the pictures to the homeowners so they can view the picture of what we are seeing as a violation on the property.

Our goal is to always provide the best customer service and communication with our homeowners. We apologize if Ms [redacted] feels this was not received. Please, in the future, even if she just received a friendly reminder letter, call us immediately and let us know if she needs an extension or needs any assistance as we are here to help her and assist her.

She can reach us via email for the fastest response at [redacted] or by calling ###-###-####.

Review: My wife and I live in [redacted] @ [redacted] As homeowners we are automatically members of [redacted] We are original owners of above property since April 1996. We are fully aware of the CC&R's.

We received a letter from Vision Community Management dated June 19, 2015 stating we were in violation of Article VIII, Section 8.1 re: alterations/improvements to exterior appearance of property. We installed a stucco decorative wall at the front entrance to our home. This installation was performed October 8, 2010 by a company named [redacted] who has done over 15 of these walls in our community.

We did submit an Application for Design Change (per CCR's) on August, 2010 for approval of our decorative wall. We did not hear back within the 30 days allotted by the CCR's for our request to be reviewed and approved. I made 5 consecutive weekly calls to Vision Community Management regarding the status. On the 5th call I spoke with Matt J[redacted] community manager with Vision Community Management for [redacted]. Matt provided verbal approval for the decorative wall since we did not received a written denial as mandated by the CCR's within 30 days of submittal.

Matt J[redacted] drove by our property on November 11, 2010 to inspect the wall as previously agreed upon during our phone conversation. The decorative wall was not painted yet to match the color of our home prompting Matt to issue a letter of non-compliance requesting wall be painted to be in compliance.. Wall was painted same color of home within 1 week of letter.

We responded to Vision Community letter dated June 29, 2015 re: non-compliance with a data packet mailed June 29, 2015 to them that included per their request:

[redacted]pplication For Design Change, photo of decorative wall, copy of letter from Matt J[redacted] with Vision Community dated Nov 11, 2010 approving wall once painted and a cover letter depicting time lines and communications.Desired Settlement: Need to have Vision Community Management process the packet of information they requested and received June/July 2015 timeframe that we mailed to them so they can update our records correctly and not continue to send false notifications due to their negligence and inability to perform their duties in a professional manner as prescribed in our contract with them.

If Vision Community Management continues to harass my wife and I for a decorative wall that was approved in 2010 by their employee at that time Matt J[redacted] we will have no choice but to litigate against them. We have provided them with all the documentation they requested over 6 months ago to update their records correctly.

As an original buyer/homeowner in this development of [redacted] I am well aware of the discord many fellow HOA/homeowners have with Vision Community Management's poor performance over the years not only in [redacted] but other communities they attempt to serve.

Business

Response:

The architectural committee has approved your application submitted in June. Please see the attached. Please retain for your records. We apologize for the confusion and your inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Vision Management (Mismanagement) sent ANOTHER letter alleging violation of a CC&R and it is again completely bogus, false, illegal and sent by another incompetent employee of Vision (this time [redacted])! The letter is dated August 20, 2015 and within contains the following statements (quoted) as well as others:

A quote of CC&R 4.15.2 that, not only contains nothing about any 24 hour agreement, but years ago was determined by the HOA as not applying to any parking of any RV.

Alleged violation as "Inspected by [redacted] on 8/18/2015".

"Trailer parked in view: RV trailer parked in driveway is in violation of the 24 hour agreement."

"an initial monetary penalty of $40 which includes a $15.00 certified mailing fee has been assessed to your account."

There is NO rule in our HOA that restricts RV trailers from being "parked in view". Furthermore, there IS a rule that allows for 24 hour per instance and 72 hour per 7 day parking of RVs. That rule was not cited and nothing about the time(s) any RV was parked or what RV was parked has been included.

I have tried to get this resolved over two days and have not had ANY of my repeated calls returned by [redacted] or [redacted] (who I was also directed to). I have been given the runaround by [redacted] again as he has done on the same issue year after year. Every time this has come up, when apparently a new property manager is hired for our community and they are incompetent, untrained, and don't yet know the rules of our HOA, the letters have been removed but it usually first requires involvement of the Revdex.com.

It is a disgrace to the Revdex.com to have Vision again listed as accredited by the Revdex.com.

I am willing to provide current and past recordings of my phone calls with Vision if required.Desired Settlement: Remove from our account all indications of this letter alleging violation and any related fee(s) and fine(s).

Business

Response:

[redacted] is not our customer/client. He resides in [redacted]. The board of directors of [redacted] is our customer/client. The board instructed us to send the letter in question to [redacted] is fully aware of this fact as I told it to him directly. Therefore, we have done everything possible to make our client happy even though it does not make [redacted] happy.Please remove this complaint from our records as there is no way to resolve this complaint without us going against the wishes of our client. Even if this complaint was valid, it cannot be resolved by the Revdex.com because it will be handled via civil litigation. The same issue was litigated in the past and the court ordered [redacted] to pay the HOA's attorney fees in excess of $50,000. The Revdex.com should review its past records concerning [redacted] and our company as this same type of complaint was removed from our records in the past.

I have lived in Ahwatukee for 26 years now, I have lived in the foothills in the same house for 14 years. for some reason I did not receive a bill in early January, perhaps it was to do with xmas mail. Anyway I received a reminder in March and I promptly mailed a check, however on April 7th without any further warning or notice from the Foothills Association, I received a nasty letter from [redacted] (Lawyers) stating that they had been retained by Foothills community association and I now owed $568.77 (with no explanation of the additional fees I might add) it also stated that a Lien may be filed against my property and that they may proceed with suit against me without waiting 30 days if so requested by their client ( The Foothills Association) I paid the $568 immediately as I did not want to ruin my good credit. About a week later I received a call from Foothills Association, apparently they had my original check all the time they just did not know where/who to apply it to! So they messed up and it cost me $568!. Here we are at the 22nd June and I have not received my mid yearly bill yet, I wonder if this is a ploy for them to garnish more fees from me!.

Review: I used to own a home & live in the [redacted] community. I sold this townhome, which closed 12/13. My HOA dues are due the 1st of the month. I paid a few days prior for the month of December. At the closing of my home, the HOA did not process the payment yet, so it was paid again through the settlement process. Therefore, I paid for 2 full months of December HOA dues even though I only owned the home until 12/13. My title company has tried to work with this HOA. The title company told me that I should receive a refund. I have yet to receive the refund. The HOA is not returning phone calls or emails from me or my title agency.Desired Settlement: My HOA monthly dues are $182, which were paid twice. I only lived there until 12/13, so I should not have even had to pay for 1 full month, let alone 2 full months. The unresponsive HOA representative has left me no choice but to file this complaint.

Business

Response:

A refund check was issued yesterday for you. You should receive it shortly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have attempted by telephone and postal mail to resolve the accounting errors made by [redacted] HOA (Vision Community Management). I continue to not receive any response or correction to my account. All my payments for 2013 have been made in a timely manner. Jan $37 posted to my bank account 1/4Feb $37 " " " " 2/11Mar $37 " " " " 3/13Apr $37 " " " " 4/4May $37 " " " " 5/9Jun $37 " " " " 6/11Jul $37 " " " " 7/18Aug $37 " " " " 8/7Sep $37 " " " " 9/18Oct,Nov,Dec pmt $111 " " 10/28They have assessed a late fee of $15 and a collection cost of $50. All these payments were made before becoming late.Desired Settlement: Make corrections to my account [redacted] Posting the payments correctly and removing the late fee and collection cost.An apology for unprofessionalism in their business practices.

Business

Response:

We do not show a payment received in September. If you could provide us with a check number, we could research it for you. The check number would be between [redacted] and [redacted] was the check received in August and [redacted] was the check received in October). Since we did not receive payment in September, a late fee was charged. Since a payment was not received until more then 45 days after September 1st, a demand fee (collection cost) was also charged.

Review: The board issued several notices of things not in compliance with the property. Since I live out of state and had a tenant living there both me and the tenant asked on several occasions for more detailed information on exactly what needed to be fixed. I tried phone calls, emails and never got an answer. Instead they wouldnt be specific and just issued fines over and over. About a month after they finally gave an accurate description of what needed fixed and it was done within a week. I had to pay the fines because I sold the condo but appealed and board still refuses to refund me when it was their office who would tell me what needed fixed in the first place. This is very wrong. If the company would be told me what needed fixed in the first place no fines would have been issued in the first place!Desired Settlement: I want my money refuded! It was my tenants fines not mine and she refused to pay. This is not a good way to run a company by refusing to say what the fies are for then refusing to issue a refund when your company was in the wrong.

Business

Response:

Vision Community Management issued the violations for the property (not the board of directors). We have had several email communications with Ms. [redacted] her husband, and her tenant (some prior to any fines being issued). Those emails are attached along with all letters sent. We did email pictures of the violation on 08/18/2015. The attached statement shows that one fine was issued on 08/24/2015 and another on 09/11/2015.Fines are the responsibility of the homeowner and not the tenant. This is true of all homeowners associations (HOA). The HOA only has a contract with the owner. The owner has a contract with the tenant which the HOA is not a party to.Ms. [redacted]ubmitted an appeal of the fines. We forwarded the appeal to the board of directors of her community. The board of directors of her community is made up of homeowners that live in her community (Summerfield Units 1 and 2). The board has the final say on all appeals. Vision Community Management has no authority to reverse a decision of Ms. [redacted] board of directors. The board denied the appeal.As you should now be aware, Vision Community Management can do nothing further concerning these fines.

Consumer

Response:

No the letters sent said items in view on balcony and window in disrepair. That was very vague. Yes we had email communication but that wasn't until much later and after fines were issued. We requested walk through even because we couldn't get answers from the office as to which items needed repaired and removed but we're ignored. Yes there was a picture once taken from so far away that you couldn't even see what was wrong. The good pictures weren't provided until email much later. Again we even have email from the office saying we took care of these problems within a week once communication with the office was finally established almost a month later!

Business

Response:

As mentioned in my previous response, Vision Community Management does not make the determination as to whether the fines remain on your account or are removed. The board of directors of your community (made up of homeowners that live in your community) make that decision. The board considered your appeal and denied it. Vision has no right to overrule the board even if it wanted to. There is no right to a second appeal.Please remove this complaint from our records as it has been filed against the wrong organization.

Review: On October 22, 2014 my husband and I closed on a home in [redacted], managed by Vision Community Management. We received no communication from Vision Community Management indicating when and where to pay HOA fees-no invoice, no payment stub, nothing.

On April 7 our tenant emailed that they received a letter from the HOA and asked what they should do with it. We asked them to open it, scan it and email it. In the letter was an outline of HOA late fees from January through April and a $50 demand fee. There was also a vehicle fine in the amount of $40. Our tenant asked us to find out the vehicle that was cited because a black [redacted] or [redacted] sedan had been parked in front of the house for two weeks. To date, we have been unable to obtain this information from Vision Community Management. We have inquired about the reason our house randomly received a fine because a car was parked in front of it with absolutely no proof that it was our tenant’s vehicle. To date, we have received no explanation for this random assignment.

I called Vision Community Management and was told to discuss the issue with our community manager. Upon my request the manager sent the HOA regulations and the protocol for violations. We still do not know how to obtain a record of our account without calling and making a request.

I sent several emails explaining that we were new homeowners and did not realize the dues were monthly and we were expecting a quarterly bill. I was told it would be voted on at the next association meeting so I am waiting on the outcome.

Our bigger concern is the vehicle fine and the manner in which this is being handled. We have a terrific tenant that is keeping the yard in good shape and being respectful of the community. He indicated he had not parked on the street, but that a black sedan had been parked in front of the house for two weeks. He indicated he did not receive a warning or any sort of ticket. While the community manager sent the protocol of communication, this protocol was not followed. Nobody received any warning at all and there has been no notice of first, second or third violations. I requested documentation of all warnings and methods of communication, but have been unsuccessful in obtaining this information.

The manager indicated if our tenant would send his vehicle make, model, color, and license plates she would remove the fee if it did not match the violation. My tenant feels this is an invasion of privacy and does not want to release this information. It’s seems a reasonable request to view the violation, but that has not been granted.

We are also extremely concerned about the unethical approach to violations. We are requesting documentation of all warning and violation communication that should have been sent as part of your violation protocol. We are also requesting that all fines be removed due to lack of communication.Desired Settlement: Remove all fines and in the future following the outline protocol for violations by notifying the homeowners.

Business

Response:

The fines have already been removed from the account.

Review: We have been sending a request to repair our leaky roof for more than two months (since 8-11-15) to the Vision Management company, the management company for our HOA - [redacted] We live in a townhome with the HOA responsible for all of the exterior and we need this to be taken care of immediately! Our roof leaked again last week and earlier in the week a worker hired by Vision showed up but did not do any work to repair this issue. I thought my husband was mistaken and I had assumed the worker had fixed our problem, he did not! We are now requesting that you repair our drywall ceiling and test our attic space for mold in addition to repairing the leak. I am very concerned with the amount of rain we have had and the constant water intrusion into our attic. This is neglectful of the Vision management company. Again, we have been waiting for more than two months for this to be repaired and I have sent several emails and phone calls to Vision. My husband works from home and we are more than available to let in repair workers. They just have not repaired the leak!Desired Settlement: Vision Management Company needs fulfill their responsibility as our HOA management company and repair our roof/ stucco leak this week. Since it has been a rainy season in the last two months, we would also like Vision to send out a mold expert to test our attic space for mold. We have requested that they repair our drywall ceiling, as well. The drywall is not as important as the mold test!

Business

Response:

This repair has been completed.

On 8-19-2015, [redacted] was contacted. The leak that this unit is currently having is not coming from the roof but the gable vent on the roof. They found an area where the stucco has cracked and there is a hole in the vent itself. [redacted] actually went out twice and could not find a roof leak in the tiles.

On 8-26-2015, we contacted one of the handyman we use, [redacted], and he could not do the work, but did not tell us that until 9-4-2015.

On 9-4-2015 we contacted [redacted] to inspect this area but not the roof. They did not inspect this until 10-14-2015 and found that the vent on the roof had come loose. This repair was completed on 10-20-2015.

Once we get the pictures from [redacted], we will contact Ms [redacted] to set up for the mold test.

[redacted], the Vision Community Management manager for [redacted], did speak with Ms [redacted] yesterday and told her the same as above and she seemed satisfied by the conversation.

Consumer

Response:

I require proof the leak is repaired - photos, invoices/ receipts.I have read the reply from Vision and I received a call from them as well on October 20, 2015. It is my understanding the leaking area was not repaired on October 20, 2015. [redacted] of Vision informed me that they only tarped the area until the raining has stopped and she insured me that the repair will be completed by this Friday. I understand that the leaking area is not the roof tiles but the vent/ stucco. I am not disputing the location of the leak. I just want the leak repaired since it has been more than two months. I asked [redacted] of Vision why they did not tarp the area of water intrusion when it was initially inspected by [redacted]; and she had no response. Thank you for all of your assistance with this matter. I had not received a call from vision since August and this is a step in the right direction. I will inform Revdex.com when the repair is complete.[redacted]

Business

Response:

The repair was completed on October 21, 2015. We have contacted the contractor that did the work for a copy of the invoices and pictures. Once we receive them, we will email the homeowner at [redacted]

Review: I live in [redacted] which is a Townhouse/Condominium community. I have been living here since October of 2013. I have been paying $187 a month for a total of $3,553 since I moved in. Recently I had an issue with trash being left by a neighbor when they were evicted. When I say trash I mean multiple couches, mattresses, boxes and bags of exposed trash left by my back wall. I called and complained to Vision Management and they gave me the runaround for 3 weeks. They wouldn't return my phone calls or my emails. When they finally did answer the person I needed to talk with was never in the office. They managed to answer the phone but no one was available to speak with. When I was able to speak to someone they said they sent one of their employees to come pick up the trash but he refused because there was bed bugs and roaches crawling all over it. Their suggestion was to wait until the quarterly pick up in 3 months. My neighbor had to have their house treated 3 times and spent thousands of dollars on bed bug removal. I have had roaches crawling all over my house since. They finally paid the city to come pick up the trash 26 days later. When I asked them to come out for pest control services they told me to wait another 3 weeks. I have yet to see the pest control services. I ended up paying for pest control services myself. I have paid these people over $3,500.00 since I have been here and I have no idea what they do with my money. I can't even get pest control or trash services on my property. My proposed solution is to get new management on this property. Not necessarily a new company but a new manager that cares about our property and will listen to our residents and be responsive to the issues facing our community. The manager responsible for our community says she walks this property twice a week but I have NEVER seen her here and I am constantly out in my neighborhood either walking my dog or at the community pool. I repeat, I have NEVER seen her once. From what I can tell Vision Community Management appears to be reputable and maybe my situation is an isolated incident and not representative of the company as a whole. However, my experience with Vision has been frustrating and I feel cheated and would be better suited throwing my money out the window.Desired Settlement: 1.

My desired outcome is to have pest control services for my residence. They said that they could only do the outside but ever since the toxic garbage was left by my back wall for the better part of a month I have had roaches in my home. I paid for pest control services two weeks ago out of my own pocket but the roaches are appearing again. They have been coming from outside. My neighbor has had it worse than me but I can only speak for myself. It would be greatly appreciated to have the inside of my home treated again.

2.

I would like for them to have a new manager oversee our property. I think sometimes when a manager has been on a property too long they get complacent. Vision Community Management has over 70 employees and 27 managers that oversee 165 properties according to their website. That is an average of over 6 properties per manager. I know they are busy but I still expect a level of service where my phone calls are answered by someone that has the ability to make decisions and by someone that actually walks the property.

In closing, I would like pest control services at my home and a different property manager assigned to [redacted].

Business

Response:

An unknown person dumped a large amount of uncontained trash on the property. Once reported, our community manager, [redacted] Vossoughi, called the homeowners association (HOA)'s vendor to remove the debris. The vendor could only remove half of the debris due to the large amount that was dumped. There was furniture, mattresses, junk etc. [redacted] then called the city of Tempe to have the remainder of items removed. A work order was created but the city could not get out until the end of the week. In the meantime, another resident called the city to report the debris. The city somehow closed the work order instead of issuing a second one. [redacted] had to reopen a work order when the city did not show up the day scheduled which is when Vision Community Management found out the work order was closed. Debris was finally removed the same week.? The HOA does not spray the insides of the units. This is not an apartment complex but condos owned by individual owners who are responsible for the limited common areas. ALL owners are responsible for the spraying of their units. This complaint does not warrant a manager change. That change would be a management and board decision, not one made at the request of a homeowner. Vision was not responsible for the dumping and could not control the dumping. Vision was proactive in submitting work orders and following up with the removal as fast as possible. A homeowner can submit a request directly to the Board of Directors of the HOA to have his unit sprayed, however, Vision does not have the power to approve such spraying and we are fairly certain the Board will not approve such a request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied by this decision because this business has decided to do nothing to resolve this complaint. According to their own website they say that their number one complaint is being responsive to the community. This is a perfect example. They admit that they took longer than anticipated to remove the trash. COMMUNICATION...for some reason [redacted] made all the necessary calls to the city and to vendors but not one email or call to let the concerned residents know what was going on. I called and called and called. I sent email after email after email. I was ignored for 3 1/2 weeks. Completely ignored. Finally when I did get an answer she said the city was coming on Tuesday. Tuesday came and went with no COMMUNICATION from [redacted]....People aren't perfect and stuff happens that is beyond their control. I totally understand that. However, [redacted] lacks communication skills. She avoids problems and doesn't handle them effectively.. Avoiding residents doesn't make the problem go away. This is my concern. If she would have let us know that the City wasn't coming or that there was a mixup then we could have complained to the City or called the Health Department. [redacted] never gave us that option because she decided to keep that information to herself. All we see as residents is that someone promises us something and it doesn't get done. Then when we try to call her she doesn't answer and avoids emails completely. If need be I can produce the unanswered emails and will print my phone calls from my provider. I wasn't the only person that made numerous phone calls either.All of my neighbors made phone calls and sent emails with no response as well. As for providing pest control, I feel this would be an adequate resolution considering the toxic nature of the trash that was left there for almost a month caused roaches and bugs to come into my home. This is a fair compromise that is outside of the scope of what the H.O.A. is responsible for but I am willing to accept this to resolve this complaint. As for asking another manager to be rotated onto this property, I feel this is necessary. [redacted] makes numerous promises at her meetings but doesn't come through with them. Just this last meeting she said we would have a net placed at the pool for residents to clean it ourselves and that has yet to materialize. [redacted] says she walks the property twice a week and I have NEVER seen her once. I feel she is neglecting this property. I love my neighborhood and want someone to manage this property who truly cares and is responsive to its residents. It is for these reasons that I refuse to withdraw this complaint. This business has done nothing to address this complaint or even come to some sort of resolution.Regards,[redacted]

Business

Response:

We had the outside of his unit and the neighboring unit sprayed on 05/28/2015 (see attached invoice). The outside of all units were sprayed again the first week in June and July. The HOA board was supposed to hold a board meeting last week so that we could discuss this issue with them but they cancelled that meeting. They won’t be meeting again until August 20th. Thus, we will email the board to determine if they would approve spraying the interior of his unit. Owners are responsible for spraying the interior of their units. If Mr. [redacted] has not been spraying the interior of his unit on a regular basis, this could be compounding the problem.

Review: I have been trying to contact someone at Vision Community Management about fees that have been attached to my account. I have been promised that these charges would be removed and they have not. I then have been trying to get a response by the property managment for weeks. I have called emailed multiple times and I have not been getting any responses. This is not the first time I have had issues with someone getting back to me in a timely manner. I am now forced to try a different avenue to get help. I continue to get charged for issues without being notified properly. I have been lied to about actions that would be taken. I have also not been able to get any responses.Desired Settlement: I would like the charge to be removed off my account like I was told it would be. I would also like a phone call with an apology. This issue has taken hours of my time to get resolved as well as unprofessional conduct with employees.

Business

Response:

Mr [redacted] has had conversations and email exchanges with several of our employees including [redacted], and [redacted]. He has been told that if he wishes to appeal his fines, he needs to send a letter addressed to the board of directors of his community to our address. This cannot be appealed to the Revdex.com. The Revdex.com cannot waive fines and submitting a complaint to the Revdex.com will also not resolve the issue. Only Vision and the [redacted] board of directors can waive penalties. Vision has already told Mr [redacted] that we will not waive any additional fines because of repeated violations (over 45 since January of 2009). Please send a letter of appeal to our address so that we can present it to the board.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I appreciate the response but this does not address the reason for my complaint. My complaint is based off the fact that no one at this office response to my emails or phone calls. I finally got a call back after I had to escalate the situation to a supervisor who then did not respond appropriately. I have had to call multiple times in regards to the same issue. I was told one thing from one employee and then something different from another.

The response from the company is in regards to the 45.00 charge which is the question I have been calling in about but my complaint is based around the unprofessional conduct of the employees at the office. I would like a response letting me know what they are willing to do to about the reason for my complaint. I have spoke with multiple employees but only for them to tell me they dont know and to wait for a call back and each one of them have failed to apologize for the way this was handled. At this point an apology is not acceptable. I have waisted hours of my own time trying to hunt down someone to give me a simple answer.

Please respond back to my complaint based around miss treatment, unprofessional conduct and failure to follow up or call me. I don't feel the board is responsible for the way the office treats, communicates or conducts their business.

Regards,

Business

Response:

I am not sure how I respond to the complaint since Mr [redacted] is asking me to respond to his "miss treatment, unprofessional conduct and failure to follow up or call me" and also indicates that "an apology is not acceptable". The only thing I can do is apologize. I am sorry that you feel you were mistreated and that you weren't contacted in a timely manner. I will address the matter with the individuals involved and their supervisors. If an apology is not acceptable, what is acceptable to Mr [redacted]?