Wall & Associates, Inc.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I am not satisfied with this resolution. After reviewing the response to my complaint from Wall&Associates I have found some descripences
The phone calls that were made during the months of July2013-September were initiated by meAs the deadline became closer from my initial contact with the consultant *** *** assuring me that this would be resolved no later that August Throught my contact with the firm and speaking with several different associates I was getting conflicting information and at this point I started getting a sinking feeling that I had in fact hired the wrong firm and given away my money for nothingI was already in pretty deep by September so I decided to borrow $to pay my September payment and an associate informed me that they were preparing my Offer In Compromise to mail to me, look it over make corrections and return it to the firmI never received those papers and after the October payment I realized I could no longer borrow any more money and continue to pay the firm on top of owing friends for helping me pay the monthly paymentOnly after contacting the firm and explaining I could no longer afford their services was I actually informed that nothing could be done until my tax balance posted
Yes they were very gracious in suspending my monthly payments for the month or November-December It was in December that I realized that even with the suspension I would not be able to afford my payments to resume in January I did submit a letter explaining my reasons for needing to terminate servicesI spoke with someone in Client Services who listened to my complaints and was very understanding and explained that my payments would be suspended indefinitely
My issue with Wall &Associates stem from the very first meeting with *** ***I am sure the firm wants everyone to believe that it was highly unreasonable and unlikely that my tax problems would be settled by August There is no way that I could or would make that upI asked a very specific question based upon my budget and I was given a very direct answer by *** ***, "This should take no longer than August to be resolved" As I stated previously I was on a budget and I knew just how much I could manage on my own, which is why I asked the question
I blame no one for my tax problemsI do blame Wall & Associates for not being professional enough to be honest and upfront with me, a client, who knew nothing about the IRS and sought a professional firm to guide me honestly through the process.
I did neglect to inform them about a pending lawsuit, only because it had been approximately years and I had heard nothing from the courts until recentlyI did not neglect to inform them of my vehicle payment as I sent all loan information to them in the beginningThey neglected to put it in the Offer in Compromise and I was informing them that it had been left off
After the IRS sent me the Offer in Compromise back due to an error made by the firm I sent it back to them certified mail on March 18,It was delivered on March 21, to Wall and AssociatesOn April 15, when *** *** contacted me I informed her I could no longer afford their servicesIt was *** *** who informed me that the firm would have to terminate services to meThere was no discussion, no offer to reduce payments, no compromiseThat was just her final decision to terminate servicesI faxed a letter to *** *** on April 16, asking for proof that the Offer in Compromise had in fact been submitted and I did not receive anythingI mailed letters to the CEO as well as *** *** explaining my dissatisfaction and I enclosed the letter that had been previously sent to *** ***
I contacted the IRS on April 29, I spoke with *** ***, who informed me that no Offer in Compromise was on file for meThat I was going to collections because whoever was representing me did not file a Notice of Delay which would keep me out of collections
On April 29, I contacted Wall and Associates and spoke with *** an associate who informed me my Offer in Compromise had not been submitted because I never returned the paper workI gave her the certified mail number she informed me she would have to check. On April 30, I called and spoke with a receptionist and informed her that I had infact learned that Wall & Associates received my letter on March 21, So from the time they received it till the time I received the phone call on April 15, 2014, nothing had been done on my caseEven is they didnt receive it within a week I would think they would have called me to inquire about itThere were two money orders enclosed and nothing had been done
These are just a few things that I see wrong with this firmNo consistency in the information given, no contact regarding the case unless I contacted them, and no one informed me that the hold up was the IRS balanceI did not learn that information until October
These are just a few reasons why I can no longer pay a firm to just take my money without receiving any results
Thank you
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Wall and Associates acknowledges that my balance was originally $33,at the time I signed the power of attorney yet several months later they offered to settled for only $with the IRS, this was not logically acceptable to me and I have expressed but they convinced me once again that this was their method of negotiation and they have to start low with the IRSThey knew it was not going to work because three weeks before the IRS responded they called to notify me that they will appeal as soon as they receive the offer rejectionIt was in their best interest to drag the the process for as long as they were getting $a monthThe entire process necessitated for me to reach out and ask questions on the status of my case before they would do anythingWalls and Associates led me to believe that they will fight on my behalf to solve my balance owed but in reality all they did was to fill out the forms I could have filled and waited in the same manner anyone could have doneI have lied to and deceived by this company and the group of people they were supposed to help solve my problemWall and Associates representatives are deceitful, they have lied to me time and time again but I kept going because I could not conceive paying for a service that will only work to distort the truth from meAt this point I will consider months of refunds and leave this topic alone without further posting or communication this amounts $much lower than my initial proposal for reimbursementI have wasted enough time and energy with Wall and Associates under the pretense and my investment of $that I could have paid directly to the IRS
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear *** ***
We are writing in timely response to the above referenced complaint received on July 25, (*** ***)*** *** sought out and hired our services in May for administrative tax representationAt that time, there were unfiled tax
returns on *** ***’s account with the IRSWe worked with *** ***
to advise her of the steps that needed to be taken on the case in order to work towards submission of an Offer in Compromise to the IRS*** *** filed the tax returns and we contacted the IRS frequently to check the status of the returnsOnce past due returns are filed with the IRS, it does generally take some time for the IRS to fully process the returns into their system
An issue on one of the tax years did arise at one point, and we worked to resolve that problem as quickly as possibleIn April 2014, we did submit an Offer in Compromise to the IRS on this caseOn July 22, 2014, *** *** e-mailed her case team stating that her Offer in Compromise had been accepted per a notice she had received. We contacted *** *** and requested that she send us a copy of the acceptance letter, as we had not received any notification from the IRS regarding thisWe also realized this seemed to be a fairly quick timeframe for an acceptance (only months) from the IRS as Offers do take some time to first be reviewed and examined before acceptanceWe received a copy of the letter from *** *** on July 23, and reviewed it in detailThe letter forwarded to us by *** *** was not an Offer in Compromise acceptance letter but a letter regarding an Installment Agreement which had been sby the IRS during a Collection Due Process Hearing in January However, since an Offer in Compromise was now submitted, *** *** was not required to submit the
payments*** *** informed us that she would contact us the following day at 1:PM to discuss this letterWe spoke with *** *** that day after the scheduled time and discussed in detail the letter she received and addressed the concerns raised*** *** then requested that a manager call her back the next dayA member of our management team contacted *** *** as requested multiple times but had to leave voice messages. *** ***’s case was then submitted to our Client Services Group to further address the concerns *** *** raised as well as bring resolution to those concerns*** *** is continuing to work with that group to resolve her concerns
Just this week, we were contacted by the IRS and informed that *** ***’s Offer in Compromise was assigned to an Offer Examiner with the IRSThe Offer Examiner has requested additional information for the review and consideration of the Offer in Compromise which is due by August 11, We are currently working with *** *** regarding fee consideration with our office so that we may continue working her case for herWe will be capping the fees *** *** has paid to our office so that she is not required to make any further payments for her caseWe are offering this in good faith to resolve this matter with *** ***
Our Client Services Group will be speaking with *** *** about this during their next phone conferenceWe hope this helps to resolve *** ***’s
concerns. If you require any further information, please contact our officeThank you for your time and assistance with this matter

Dear ** ***,
We are writing in timely response to the above referenced complaintPlease note that in her complaint, *** *** refers to our services as "legal services." This is incorrectWe are not a law firm and do not employee attorneysWe offer administrative tax
resolution services and very few of our clients ever require legal help for the remedy of their tax matterExpecting the problem to be over and resolved within months is unrealisticWe work as quickly as possible as we realize the stress IRS matters cause our clientsHowever, a problem that spans over multiple tax years does not take only months to resolve
We received the case for administrative tax representation on June 4, We immediately submitted the Power of Attorney (POA) forms to the Internal Revenue Services (IRS)We also spoke with ** *** that dayWe introduced him to the case team and discussed the tax mattersWe requested certain financial documents from ** *** and a letter was mailed to them that dayOn June 18, 2010, financial documents were received and immediate we prepare the IRS Financial Statement for Individuals (Form 433A)We spoke to ** *** and discussed their current financial situationWe were also informed that ** *** had received several urgent notices from the IRS and we addressed all of his concerns
We were informed by ** *** on both July 9, and July 29, 2010, of notices the clients had received from the IRS and requested that he forward the notices to usWe spoke to *** *** on August 2, 2010, and addressed all concerns about the notices received from the IRSInternal IRS account transcripts were also ordered for each tax year on this dateWe attempted to contact the *** on August 8, 2010, but were unable to speak with them; however, a message was left requesting a return call for themA letter was mailed to them requesting additional financial documents on August 10, We were able to speak with ** *** on August 23, 2010, and a follow up call was scheduled for August 24, We contacted ** *** at the scheduled time on August 24, 2010, and we were informed that *** *** was not available for this callWe requested that *** *** contact us as soon as possible to discuss the form 433AWe also submitted a request for Collection Due Process Hearing to the IRS on this dateWe attempted to contact the *** on August 26, 2010, and again on August 30, 2010, to discuss the form 433; however, we were unable to speak with them, but left a message requesting a return call
We attempted to contact the *** on September 1, and left a message againA follow up email requesting a return call was sent to them on this dateA letter was mailed to the *** on September 1, 2010, to review the form 433, and we requested them to contact us to discuss this matter furtherA thorough case review was conducted on their tax matters on September 30, We were able to speak to ** *** on October 14, 2010, and were informed of an IRS notice they had receivedWe requested he forward the notices to us and we discussed his tax matters on this dateWe contacted the IRS on November 8, 2010, for a time extension to provide them with the requested form 433AA deadline date of November 9, was given to provide the financial documentsWe attempted to contact the *** on November 8, ti discuss the form 433A and left a messageWe were able to speak to *** *** on November 15, She informed us that they received the IRS notice requesting financial documents and she would forward them to usWe discussed the 433A we had previously mailed to herWe were able to speak to ** *** on December 27, 2010, and informed of an IRS notice, Notice of Determination, they had received and we requested he forward to usWe also attempted to discuss additional financial information we needed and he informed us that he did not want to answer any questionsHe also informed us on this date that he would speak with *** *** and contact us back.
We were unable to continue work on the case from January 11, until February 24, due to payment delinquenciesDuring that timeframe however, we did stay in touch with the clientsWe spoke with *** *** on February 25, and discussed her tax matter and requested additional financial documentsDuring the first half of March 2011, we contacted the IRS on several occasions, and learned that there were outstanding balances due at that time for tax years 2006-for fax form in the amount of approximately $***We were informed that there was a temporary hold on collection action at that timeDuring the latter half of March 2011, after further review, we emailed *** *** to request additional financial documents and copies of tax returns previously filed with the IRSDuring April 2011, we attempted to contact *** *** on several occasions, but left messagesWe also emailed *** *** for the remaining documents we previously requestedWE were informed by *** *** in the beginning of May that wage garnishment notice had been received by her employerWe immediately contacted the IRS to negotiate release of this levyThe IRS requested additional financial documents from ** and *** ***During the month of May, 2011, we continued to obtain all the necessary financial documents from *** *** to aid in the release of the wage garnishmentWe were able to speak to the IRS and successfully obtain a wage levy release upon receipt of all requested documents from *** ***
During the first half of June 2011, we spoke with *** *** about recent notices she had received from the IRS and our response to those noticesDuring July 2011, we prepared a request for a Collections Due Process HearingWe contacted *** *** to request a copy of Form 1040, Individual Tax Return, but were unable to speak to her; however, we did leave a message for a return callWe received an IRS Notice, Notice of Intent to Levy, from the IRS during August We were able to speak to *** *** to discuss the IRS Notice and addressed all her concernsWe also spoke with the IRS about the previously requested Collection Due Process HearingIn addition, we forwarded a request to the IRS to have the account placed in a Currently Non Collectible statusDuring September 2011, we updated the Form 433A and attempted to contact *** ***, but had to leave a messageWe were able to speak to *** *** at a later time and discuss the form 433AWe were informed by *** *** of additional information and discussed the tax matter with herIn the latter half of September 2011, we spoke with the IRSWe were made aware that the tax return for and for ** *** were unfiled and there was an ongoing IRS review for tax year We were further made aware that there was an outstanding balance for both ** and *** *** due of approximately $*** and additional outstanding balances for *** *** of approximately $***Internal IRS account transcripts were also ordered for each tax year
During October 2011, we attempted to contact *** ***, but had to leave a message requesting a return callWe also received and IRS Notice, Collection Due Process Hearing Scheduled, from the IRSDuring November 2011, we attempted to contact *** ***, but had to leave a message requesting a return callWe updated the Form 433A with the information *** *** provided to us and mailed a letter to the *** for reviewOn December 5, 2011, we prepared for the upcoming Collection Due Process Hearing with the IRSWe contacted the IRS at the scheduled time December 6, 2011, but had to leave a message requesting a return callWe were able to speak to the IRS later that day and additional documents were requestedAnother hearing was scheduled for December 20, However, before the hearing we again had to stop work on the case due to payment delinquenciesPayment arrangements were not made until the end of January and we resumed work at that timeWe received IRS notice, Notice of Determination, from the IRSWe were able to speak to *** ***, discussed the IRS Notice and addressed all her concernsWe also requested additional financial documents from *** ***During February 2012, we updated the form 433a from the financial documents received from *** ***We spoke to *** *** to discuss the form 433A and requested additional documents from herDuring March 2012, we were informed by *** *** of additional information and we updated form 433A from the financial documents received from *** ***We mailed the 433A to the *** for reviewWe also mailed a request to the IRS for the *** account be placed in a Currently Non Collectible Status
We again were forced to stop work on the case for a portion of April due to payment due to payment issuesWe received an IRS notice that our request for Currently Non Collectible status was forwarded for reviewDuring May and through the beginning of June 2012, we attempted to contact *** *** on several occasions, but had leave messages requesting a return callWe updated the form 433A during June We were also able to speak to *** *** and she informed us of an IRS notice they received which we requested that she forward to usWe also emailed her the form 433A for reviewWe spoke to *** *** at the beginning of July about the caseShortly thereafter, the case was again placed into non- working statusWe were unable to resume work until the end of October We were unable to speak to *** *** in December 2012, and requested certain updated financial documents
During the first half of January 2013, we attempted to contact *** ***, but had to leave a message requesting a return callWe were able to speak with her on a later date and discussed the caseAlso that month, we received IRS notice, Notice of Federal Tax Lien Filing, and forwarded a request to the IRS for a Collection Due Process HearingDuring February 2013, we attempted to contact *** *** to discuss her tax matter and notice we received from the IRS, but we had to leave a message requesting a return callWe were able to speak to *** *** on March 8, 2013, and we scheduled a conference call for March 13, 2013, and discussed the form 433AWe were also informed by *** *** of additional changed that needed to be updated on the formOn March 14, 2013, we updated the form 433A with the information provided by *** *** and forwarded to her for review via emailOn March 19, 2013, updated Internal IRS Account Transcripts were obtained from the IRSWe attempted to contact *** *** on March 25, 2013, to discuss the form 433A she had returned to us, but we had to leave a messageOn March 26, 2013, we scheduled another conference call to discuss the case for April 3, We contacted *** *** at the scheduled time on April 3, 2013, and discussed her options available for the tax matterShe informed us of additional financial documents she would provide to us
During May 2013, we provided the requested documents to the IRS for the Collection Due Process HearingWe also spoke to *** *** to discuss the form 433A and forwarded it via email to her for further reviewIn June 2013, we received IRS Notice, Collection Due Process Hearing Scheduled, from the IRSWe were able to speak to *** *** and request additional financial documents to provide to the IRSWe also mailed her a letter requesting these documentsWe contacted the IRS at the scheduled time for the Collection Due Process HearingThe hearing was rescheduled to a later dateWe contacted the IRS at the scheduled time for the Collection Due Process Hearing and we were informed that additional financial documents would need to be provided to themWe attempted to contact *** *** on several occasion, but had to leave messages requesting return callsWe contacted the IRS and were able to obtain an extension to provide the documents to themWe forwarded a request to *** *** via email for the previously requested financial documentsDuring August 2013, we attempted to contact *** *** on several occasions to discuss her tax matter, but had to leave messages requesting a return callWe also sent a follow up email requesting a return callDuring September 2013, we continued to contact *** ***, but had to leave messages to return our callDuring October 2013, we continued to contact the IRS and an Installment Agreement was established for repayment of the outstanding balancesWe spoke to *** *** and discussed her tax matterDuring November 2013, we obtained updated Internal IRS Account Transcripts from the IRSA letter was mailed to the IRS requesting abatement of penalties on the *** tax accountFrom November through February 2014, we attempted to contact *** ***, but had to leave messages requesting a return call
Ultimately, we work hard to resolve our clients' tax liabilities and concerns and take customer satisfaction seriouslyFrom the time we received the case until the termination, we worked very hard on behalf of ** and *** ***We would like to move forward with the resolution of the case, as there is still work to be completed resolve the tax matters.
We would be glad to discuss the case with the clients and how we can resume work and move forwardThey may call our office directly to do soIf you require further information, please feel free to contact usWe thank you for your assistance with this matter
Sincerely,
Wall & Associates, Inc
*** * ***
Chief Operating Officer

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards, This company has done nothing but lie and causeme pain and suffering I cannot understand how you can think that what you did is worth almost years of my life and $15,000!!!I am now in the process of dealing with the IRS....does this sound like a happy ending to a company that claims to help clients? One total lie is the fact that "Mr answer Mrs*** were provided with examples of cases resolved with the IRS...and average times for resolution. First of all..it was only me that met with your vice president in an empty office in Tampa and he did not disclose any of the facts described If he would have given me one inkling that it would cost $15,and take years I would have run out the door Instead..He took the $and wrote on a slip of paper that we could settle for $1000.I have never seen or heard of any positive resolutions with WallThere are so many complaints about to company and now I know why.In hindsight I wish I had done my homework better for finding help with this tax issueI have learned that from now on I will only deal with companies that are accredited by the Revdex.comThis issue will never be resolved until I get my money back I accepted your services with the expected results being a resolution with the IRS I am now forced to confront the IRSOn my own....With years wasted...and fees added to my tax balance. I am upset.feel totally violated and want my money back so I can pick up the pieces and move on.*** ***
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
The customer is accepting the $1,from the business

Dear ** ***
We are writing in timely response
to the additional comments received on the
above referenced complaint
received on October 1, (copy ***)We want to
work in any way possible to
resolve this complaint by *** ***We would like to
clarify a few things in his
recent comments however, because we are not fully
understanding his claims, or do
not have full information needed to resolve the matterIn
order to resolve this complaint
properly, we want to be sure we understand his stance
completely so that we can work
together
*** *** stated the following: “I
spoke with *** she told me that my
attorney has not contacted her.”
We are unsure of the date of *** ***’s phone call
with *** , the representative
at the *** *** *** ***As our prior
response to the Revdex.com dated
September 23, shows, we spoke with *** multiple
times regarding this levy and the
documents that she wanted in order to consider release
of the levyAlso, it appears
that *** *** is referring to our office staff as his
attorneyPlease note that at no
time was an attorney working on *** ***’s case from
our officeWe are not a law firm
and do not provide legal servicesIt is common for
taxpayers to believe that lawyers
are required to help with IRS problems and resolve
themHowever, this is not true
for the majority of tax problemsWe work with the IRS
on an administrative level and
resolve most cases in that fashion*** *** was never
told by our staff that an
attorney was working his case, and the agreement he signed with
our office stated that it was not
a contract for legal servicesFurthermore, the Power of
Attorney forms *** *** signed
when hiring our office listed only non-lawyer tax
representatives
*** *** stated that our office
wanted more money or no work would be done
Despite the fact that *** ***
had not made his payments to our office as he had
agreed to, we did continue to
work on his behalf, making multiple calls regarding the
levy to the *** ***
***This was all in a good faith effort to assist
*** *** and hoping that he would
eventually pay the balance due on his account to
our office
Our response on September 23,
also lists all of the phone call attempts we
made in an effort to try and
speak with *** *** about his accountWe understand as
a business owner, time is
precious and sometimes difficult to manageHowever, it is
very difficult for our office to
work and obtain the best results possible on a case if we are
unable to reach the client and
speak with them somewhat regularly
*** *** states that he has
resolved the tax matter himselfWe would like to
have more information on how he
resolved his tax matter so that we can then decide what
type of remedy to him is
appropriateIf he has confirmation from the IRS and/or
*** *** *** ***in writing
regarding resolutions, we respectfully request
that we be able to review those
After that statement, it appears his comments have been
cut off and the last words before
his signature are “I have c”If there are further
comments we need to review, we
would very much like to do so to ensure that our
response is fully comprehensive
Our desire is never to argue with
a client or discount their dissatisfaction if it
existsWe do though believe in
this case that *** *** may not be giving us a fair
review considering the
communication issue on the case
We plan to resolve this matter
with *** *** to the best of our abilityBut we
would like to be able to review
the documents we have requested above and any further
statements that *** *** had
made
If you require any further
information, please contact our officeThank you for
your time and assistance with this matter

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]Many of the claims in their explanation are completely fabricated! They try to make us sound completely irresponsible in the information they requested but that info was sent to them numerous timesEvery phone call was returned (when missed) and some of their "facts" are incorrectThey lost paperwork, and failed to keep us informed, as well as turning our case over to numerous peopleThe person responding to my complaint has never even spoken to me and could not, truthfully, give an account of anything I or my husband have said in reguards to this caseWall wants to discredit us to make their business look like they're doing some good for their clientsThey are bilking people for their hard earned money and giving nothing in returnAfter I spoke with *** *** at the IRS, she told me that the offer that Wall sent in was sure to be rejected and that we would have to start the process over againWall has not done their job for us for years! I can't allow them to soak me for another yearsBy the time they get to an agreement I will have paid the IRS all that I owe them as well as paying an extra $7-thousand to WallHow did they help me exactly???
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I paid the deposit and hired W&A, I told them I took a 2nd job to afford their monthly fee, I was not available for phone calls during their business hours, so they ok'd communications through email(The same way they agreed & allowed me to make bi-weekly payments of $175, but yet I'd still get phone calls and "late notice" letters in the mail!) When they asked for the paper signed documents, I questioned "why?" since from the time I hired them all documents were accepted electronically (because it was a faster process to get them the documents they needed, and a better "paper trail" as to whether they received the items or not!) As they state in their letter - in June (almost a year & a half later of working with them) they asked me to mail them physical copies - which I did, twice, because I was told they never received the signed copies in the mail(2nd signed docs sent in Aug2015)IF they never received them how come I never got a voice message, email, letter in the mail from W&A ? I didn't move, my phone number and email are still the same! Maybe they filed my paperwork under someone else's SSN, since I received multiple documents with someone else's SSN on them?To this day, I never got a call from them! Which was also strange because I stopped paying them, I thought that would prompt them to get in touch with me, but they never didI need to make arrangements with the IRS and pay the IRS, I do not want to "attempt" to work with Wall & Associates againThey don't work in a timely manner, they are not thorough and they do not do a good job at keeping their clients in the loop. I'd have to be taking long breaks at work just to call & get a status on my case! This was way too stressful for me, I missed almost 3months of work due to anxiety & depression in Sept- Nov2014, I cannot waste any more of my time trying to settle things with the IRS by going through Wall & Associates! I cannot get my time back but I need my money back ASAP! I think it's fair to only ask for half of it back!I am happy to provide copies of all my emails and notes I have taken for the past years proving their poor business practices!
Regards,
*** ***

The customer has set a payment plan up with the IRS directly, this work was not done by Walls and AssociatesShe requests a full refund

I would thoroughly recommend Wall & Associates Incto resolve your tax issues.From day one they have exhibited the expertise,resolve and perseverance that is needed to deal with the massive bureaucracy that is the IRSFor me personally the results that they achieved in resolving my NYS tax matter has alleviated a very stressful situation.The results was nothing short of a miracle

I contacted Wall &Associates due to continued tax notices and I knew I needed to get this taken care of once and for allMy team leader Bryant C*** worked diligently with me for months and though it tried my patience the team worked with my financial situation and never gave up on my caseThey remained professional and competent and kept me well informed of the case through e-mails, phone calls and written correspondence the entire time I am happy to report that the IRS with the help of W&A came to a most positive outcome and I am very appreciative and grateful of all the work W&A did for me I now have my life back!

Dear Ms***, We are writing in timely response to the
additional comments made by Mr*** received on June 15, (copy
enclosed)We have read Mr***’s statements and take these seriously
We did work on his tax problem in attempts to fully resolve the matter in his
favorOur goal was to help and coach Mr*** through becoming compliant
with all filing requirements and then complete a resolution with the IRS to
resolve his tax liabilitiesWe were actively working on the IRS form 433-A
Collection Information Statement in order to accurately calculate Mr***’s
payment potential to the IRSUnfortunately, not receiving all of the financial
records and documentation we needed halted our progress and we were unable to
fully complete the formBeing unable to complete the form, our office was not
capable of completing and submitting an ultimate resolution for Mr
***’s tax mattersWe did successfully hold off collections by the IRS
on Mr*** throughout the duration of his caseIn the event an IRS levy
was issued, we immediately had it releasedOur intention is not to delay any
taxpayer’s caseIn fact, we have always kept an internal policy that our
caseworkers not be privy to client feesTherefore, caseworkers have no
interest, or receive no benefit for a case taking more time to resolveWe have
no intention of placing any blame on, or pointing any fingers at Mr
***He feels dissatisfied and we will only work to rectify thatIn a
good faith effort, we would like to resume work for Mr*** at no
additional cost to himAny past due balance will be removed and we can start
work immediatelyWe do not know the current status of his IRS accounts and if
the IRS has levied since we have not worked the case since April when he
terminated servicesIf levies are on the account, our first task at hand is to
work on an alternative to those and an ultimate release of the leviesThe tax
matter remains, and we only want to resolve the problem for Mr***It
is a serious problem that we know was not intentionally incurred, and we know
the stress, frustration and outrage it causes to taxpayers who can’t seem to
make progress with the IRSWe will be glad to speak with Mr***
directly if he would like toWe can then discuss the case and how we should
proceed along with his preferences for moving forwardIf any additional
information is required, please contact our office directlyThank you for your
time and assistance with this matter

Dear Ms***,
We are writing in timely response to the above referenced complaint received on
October 24, (copy enclosed)Mr*** sought out and hired our services to assist
him in resolving tax matters in January We are sorry to hear that Mr*** is
/>
concerned with his case and hope that this response will ease his concerns and frustrations
as well as give him the peace of mind that our company has been aggressively working on
resolving his tax matters
Upon receipt of Mr***’s case on January 30, Power of Attorney forms
were immediately filed with the Internal Revenue ServiceWe spoke with Mr*** that
day, verified some of contact information, and scheduled a conference call with him for
February 10, at 3:p.mESTWe then spoke with the IRS Automated Collections
Department and were informed there were outstanding liabilities of approximately
$8,for tax years 2008, 2009, 2010, 2011, and These liabilities were assessed
against a previous business Mr*** had, *** *** ***DBA *** *** ***
***We were granted a thirty day hold on this account from collection action by the IRS
and requested account transcripts to verify all the information provided to usWe spoke
with Mr*** later that day and discussed some notices he had previously received from
the IRS, and requested that he fax us copiesWe subsequently received faxed copies from
Mr*** and one of the notices had a deadline to respond to of March 29, A letter
was mailed to Mr*** a letter listing our contact information for his records that same
day
We spoke with Mr*** on February 4, and he requested to reschedule the
conference call to February 13, at 3:p.mESTWe also sent Mr*** a letter that
day confirming the change in date and time for the conference call, requesting some
additional information, and additional Power of Attorney forms for his signatureOn
February 7, 2014, Mr*** E-mailed us copies of his returns and the additional Power of
Attorney forms signed, we replied confirming receipt of these documentsWe spoke with
Mr*** on February 14, and rescheduled the conference call to February 17,
at 2:p.mEST due to inclement weather closing our office unexpectedly on February
13,
On February 17, 2014, we held the scheduled conference call with Mr*** and
discussed the outstanding business liabilities with the IRSWe discussed that Mr***’s
Certified Public Accountant had instructed him to file form 1120, U.SCorporation Income
Tax Return for tax years 2007, 2008, 2009, 2010, 2011, and although the business
had closed in tax year Filing of these returns, although there was no tax due on the
returns, caused the IRS to assess penalties and interest for late filingsWe discussed with
Mr*** how we planned to work with the IRS to get this corrected, that we believed the
IRS needed to remove all outstanding liabilities showing for *** Services IncDBA
*** *** *** Care as the business was never open during the tax years in question
We also discussed that there was no requirement to file the returns if the business was
closed in We informed Mr*** of the detailed plan to resolve the outstanding
business liabilities showing for tax years 2008-based on the business being closed
since If the IRS would not accept this then there were other avenues which could be
pursued like penalty abatement
On March 3, 2014, we spoke with Mr*** and confirmed we received a notice
he faxed to usWe discussed that the notice was from the IRS, and asking that they be
allowed more time to review the case and situation
On March 14, 2014, we spoke with IRS automated collections service and
discussed that the outstanding business liabilities showing on tax years 2008-needed
to be removed as the returns were filed from poor advice from a CPA and the business had
been closed since The IRS advised us to mail a letter explaining our request and
provided our office with the mailing address to send it toWe prepared a written request
to have all the outstanding liabilities be removed and mailed to the IRS with copies of the
business tax returns that Mr*** previously provided us for tax years 2006-
We spoke with Mr*** on March 14, and discussed our conversation with
IRS automated collection services as well as submitting a written request to remove the
outstanding business liabilitiesWe discussed that we would be following up on this with
the IRSOn March 27, 2014, we submitted an appeal to the IRS in response to the notice
the IRS issued on January 29, regarding a denial of abatement for tax year This
request for abatement was previously submitted by Mr***’s CPAWe mailed Mr***
a copy of the letter submitted to the IRS for his reference
We received copies of IRS notices on April 7, stating the Power of Attorney
forms previously submitted to the IRS had not been processedWe assured we had correct
Power of Attorney forms and we would not lose our ability to speak with the IRS on Mr
***’s behalfOn April 30, 2014, we spoke with IRS automated collections service and
requested a status update on the letter we submitted to the IRS previouslyWe were
informed that the letter was received and in queue to be reviewedWe also confirmed there
was a hold on the account from any collection action
We spoke with Mr*** on April 30, and discussed that the IRS still was
processing the request to remove the outstanding business liabilitiesWe also discussed
with Mr*** the notices he had been receiving regarding the Power of Attorney forms
We assured him we had not lost the ability to speak with the IRS on his behalf, but we
could send him updated Power of Attorney forms for signatureOn May 9, 2014, we
mailed Mr*** updated IRS Power of Attorney forms for signature
On May 16, 2014, we submitted an appeal for abatement denial of tax year to
the IRS in response to a previously received noticeOn May 22, 2014, the updated IRS
Power of Attorney forms Mr*** sent back to our office were faxed to the IRS
Centralized Authorization File for processingWe spoke with Mr*** on May 29,
and discussed that the IRS was still reviewing our request to have the outstanding business
liabilities removed as well as the appeals we submitted for the denial of abatement for tax
years and We discussed with Mr*** his concerns on the length of his case
and that when dealing with the IRS there are no guarantees on time frames
We attempted to contact Mr*** on June 30, and unfortunately were not
able to reach himA letter was mailed to Mr*** that provided him with an update on
the pending abatement appealsOn July 2, 2014, Mr***’s account was placed on a nonworking
status due to payment discrepancies with our accounting department
We spoke with Mr*** on August 11, and discussed the non-working status
of the accountMr*** was frustrated with the length of his case and we discussed with
him that we were still in negotiations with the IRS regarding correcting the outstanding
liabilities and that we could not make a guarantees on when it would be doneWe discussed
we wanted to continue working on Mr***’s account, but any payment discrepancies
would need to be taken care of firstA plan of action moving forward if Mr***’s
account became active was discussed as we planned to file IRS Form 911, Request for
Taxpayer Advocate Service AssistanceMr*** was then transferred to our accounting
department after this discussion
We were able to resume work on Mr***’s case on August 12, and a form
911, Request for Taxpayer Advocate Service Assistance was subsequently filed with the
IRSOn August 19, 2014, we spoke with IRS Taxpayer Advocate *** *** and she
discussed her review of the case and showed it should be assigned in the IRS Appeals
DepartmentShe informed us she would be tracking down the case to get the status of it
being assigned in the IRS Appeals DepartmentWe also were informed the account was
on hold from any collection action
We spoke with Mr*** on August 22, and discussed what we had learned
from Taxpayer Advocate Representative, Ms***We explained to Mr*** that we
were not sure what previously happened with the appeal; however, currently, there was a
representative who was making sure it moved forward appropriately
We attempted to contact Ms*** with Taxpayer Advocate on August 29,
for an update and were not able to reach herWe spoke with Mr*** that day and
informed him we would continue following up with Ms*** on the case and notify him
if we have any updatesA follletter was mailed to Mr*** that day as well
We spoke with Ms*** on September 10, 2014, and she informed us she was
working to get the case assigned in the IRS Appeals Department as soon as possibleWe
attempted to contact Mr*** that day and unfortunately were not able to reach himWe
sent him a letter requesting contact when he was availableWe spoke with Mr*** on
September 11, and discussed the update Ms*** had providedWe asked Mr
*** to contact us should he receive any notices from the IRS Appeals Department and he
said he wouldMr*** did again express concerns he had with the length of the case and
we discussed that we were doing everything we could to move the IRS forward to correct
the outstanding business liabilities as soon as possible
On October 27, 2014, we spoke with Ms*** at length about the case and the
urgency to get the outstanding business liabilities removedWe aggressively expressed the
frustration we were having with the IRS not accepting fact that the tax years with
outstanding liabilities were stemming from returns that were not required to be filed at all
Ms*** explained she was doing what she could to get the case assigned in the IRS
Appeals Department as quickly as possible and that was where the case needed to beShe
did inform us that the case was with the IRS Appeals Department in ***, *** and
waiting assignment to a Settlement OfficerWe requested a number to a manager in the
IRS Appeals Department in ***, *** and were only provided with a general office
numberWe contacted the IRS Appeals Department in ***, *** and left a message
requesting a return call as soon as possible
We attempted to contact Mr*** on October 28, to provide him with a
detailed update and unfortunately were not able to reach himWe then mailed him a letter
discussing his case and requesting a call when he was available
We understand the frustration Mr*** is having with the processing of his case
and the timeframeIt is unfortunate that he received improper advice from his CPA in
regards to the filing or returns for the business that were not actually requiredWe are
doing all things necessary in order to expeditiously resolve Mr***’s matter and will
continue to push the IRS to make an educated review of the case file and remove the
balances due
Mr***’s complaint seems to portray that our office acted inappropriately on his
behalf by advising him to file returns that were not required to be filedPlease be aware
that this is not the caseMr***’s CPA that he hired (prior to coming to our office for
tax help) filed those tax returnsOur office found the problem of erroneous returns on file
and we have only been trying to correct that issue with the IRSWe never advised Mr
*** or his CPA to file those returnsThe returns were prepared and filed long before Mr
*** became a client of Wall & Associates
Mr*** states as well that only a small amount of work was required on his case,
which is not correctAs we have demonstrated in this letter, it may seem like a small task
to accomplish, but working with the IRS to have corrections made on tax debts requires
persistence and knowledgeWe are making all attempts possible to have the matter
resolved effectively and to the best benefit of Mr***
We would like to move forward with the resolution of Mr***’s case as there is
still work to be completed to resolve his tax mattersWe would be glad to discuss his case
further and the work that was performed on his behalfWe have worked very hard on this
case and there is still work to be done towards resolving the matterIn a good faith effort
to resolve this dispute, we will offer free months of service to Mr*** and waive the
October 2014, November and December fees if he wishes to continue service
This is a conditional fee waiver and Mr*** must resume regular payments to our office
beginning in January if there is further work to complete at that time
If you require any further information, please contact our officeThank you for
your time and assistance with this matter
Sincerely,
*** * ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** ***
there not trying to make a resolution here! I didn't no if you have receive my counter respond here yetbut I can tell you that before I brought this case to the (Revdex.com) complaintDepartment one of there Reps had stated that ( Wall & Associates) normally don't do refundsthat why MsSarah L Shagg has been stretching the truth in her storytrying to make this company look like they have done a professional job with our case (not true)

Dear *** ***: Please find the attached follow up response to the complaint first filed with the Revdex.com Serving Central Virginia on Date regarding *** *** (Case #: ***). If you require any further information, please contact our office. Sincerely, ***
*** *** *** ***
*** *** ***
*** ** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I’m the person who
is sorry to say that I hung in there way too long and by allowing Wall and
Associates to drain me of $32,in almost years of IRS tax delays and
stall tactics, I could have just paid towards my IRS tax debt and made
arraignments myself without the levies
and wage garnishments At the time that
I had contacted Wall and Associates about my tax debt there were no levies and wage garnishments against
meOnly after months of paying Wall and Associates $in monthly installments and
$cash down did I get levies and wage garnishments against me with which
Wall and Associates did not
know about until I contacted Wall and Associates and asked why this was allowed to happen
Wall and Associates stated in their response that they “Work
as quickly as possible to resolve tax matters” well I don’t think that by
stalling the IRS for nearly years is quick or even a reasonable amount of
timeWall and Associates
only did the delay tactic so they could keep billing my bank account $a
monthI terminated
services with Wall and Associates because they were not performing a service with which I was
expecting a resolution of some sort in a timely matter as they had promised
from the beginning
I will not settle for less than a refund of
the money I paid to Wall and Associates for their so called “Work”Wall and
Associates did not deliver the services of a resolution to my tax problems as
promised
Regards,
*** ***

Revdex.com:
[Provide details of why you are not satisfied with this resolution.] This offer was decline because it's not my refund amount , of $Dollars there offering me $and they didn't earn and they no it , there just offering this to see if this would make me be happy and go away and it it's not happening
Regards,
*** *** ***

December 13, 2016By E-mail: ***
Revdex.com Serving Central VirginiaATTN: Ms*** ***
Moorefield Park Dr.Suite 300Richmond, VA 23236RE: *** ***, Revdex.com Case#: ***To Whom It May Concern,We are writing in
response to the recent complaint filed against our company regarding the fees paid and services rendered to Mr*** ***Ms*** sought out and hired our services in December of for administrative tax representation.Mr*** lists three items that he would like for our office to address in regards to his complaint dated December 9, He further mentions one additional item that we will also address.Mr*** states that he was promised a live person to handle his caseMr*** was provided with a team of competent tax representatives who could handle his case and he has been working with them in regards to his caseMr*** has been provided with a live person to handle his case.Mr*** states that he was promised he would not have to deal with the *** himselfThis is accurateDuring his time as a client of Wall & Associates, Incour office has undertaken all communication with the *** and state of *** in regards to his outstanding tax mattersOur office has assumed the handling of his tax matter.Mr*** states that he was informed that he would have to pay *** in order to resolve his outstanding tax issues compromising an estimated ***He goes on to state that he was promised this at a substantially decreased amount and provides a timeline of to monthsWall & Associates, Incdoes get substantial results for our clientsIn resolving a tax controversy, via an *** Offer in Compromise, our clients can expect significant savingsEach case is unique and we never guarantee results because we must operate within the confines of established *** and state guidelinesAverages may be provided to our clients, in terms of amounts or time frames, but they are still averages and results cannot be guaranteedOur office promises to each client to review each tax controversy in light of the current situation and determine an optimum path to resolution that would see their case resolvedFurthermore, our office has reviewed Mr*** contract between our office and Mr*** and can find no record of a total fee cap for our representation services.In the final sentence to his complaint Mr*** mentions that he requested that we provide documentation for what had been done on a weekly basisOur office received notification that Mr. *** requested a case summary and this is being preparedDue to the amount of work that goes into a case these can sometimes take a couple of weeks to prepareIn responding to this complaint our office will also forward to Mr*** appropriate copies of cover letters and documentation covering his case to satisfy any additional inquiries he might have.In closing Mr*** makes several claims as a desired settlement to his complaintOur office will not specifically address these as they are not claims, but rather additional concerns he has that are untruthfulWall & Associates, Incstands behind the work we perform and we are always willing to work with our clients in relation to their fees and concernsDespite the fact that Mr*** has decided to file an unwarranted complaint against our company we still want to work with him, attempt to address his tax controversy, and see his case successfully solvedWe understand that tax matters can be stressful and our office is there to helpShould Mr*** desire to continue working with our company our office requests that he give us a call so that we can examine his fees and work with him moving forward.If you require any further information, please contact our officeThank you for your time and assistance with this matterSincerely,By: Brandon G***, Quality Assurance Manager