Warner Music Group

Hello, We are sorry about the trouble and delay with your shippingWe have refunded $for your shipping charges. Please allow 3-business days for this to post in your accountBest, Jeff WMG Store Support

Hello, Once more we can only support the transactions that was placed through the web storeIf you wish to return your items for a full refund, below are the return instructionsThe *** listing you are disputing has nothing to do with the order that was placed and successfully processed through our storeIf you wish to return the order for a refund, please follow the return procedures outlined below.Please use the return label that came with your shipmentIf you do not receive it or cannot locate it, please return your items to:WEA Corporation c/o Cinram Attn: Returns Door #* *** *** *** ***
** *** ** *** When returning the item, please be sure to include the following information: your name, email address, phone number, what you are returning and why.We recommend that the items be returned to us using a mail service which provides tracking or insuranceSincerely, JeffTwenty One Pilots Store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have also heard back from the company to which the complait was made I am satisfied that all is...

resolved
Sincerely,
[redacted]

Hello [redacted]r, We are sorry about the delay and trouble with [redacted] return. We have processed a replacement order that he should receive shortly. I have also personally reached out him to make sure everything works out fine with the replacement. Unfortunately we did not receive any of [redacted]...

[redacted]'s original emails sent through our support contact form and we are in the process of troubleshooting this form for any problem. We appreciate that he brought this issue to our attention. If you or [redacted] have any questions, please do not hesitate to reach out. Sincerely, Jeff S[redacted]WMG Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted]We are very sorry for the confusion [redacted] experienced. This download offer was never officially made available and was posted on third party "deal" site without our direct permission or consent. The download link that was originally provided is no longer in service for...

use.Please note: There have been no charges to [redacted] account and no payment details were ever collected. We are unable to provide the downloads to [redacted] for an offer that we did not post or approve.  Sincerely, JeffWMG Customer Service

Hello,We are very sorry about the delay handling this issue. According to our records we reach out with the following response. If there is anything else we can help with, please let me know. [redacted]
[redacted]Hello [redacted],We sincerely...

apologize for the delay. I have cancelled and refunded your order to your Paypal account (Transaction ID: [redacted]). Thank you for your support, and we hope you shop with us in the future! Best,Vanessa Twenty One Pilots Store - store.twentyonepilots.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They authorized and processed the order, sent a receipt with download instructions and links. I don't know what happened on their end with the deal but they need to honor what they said they would honor via the order.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, We are sorry for the confusion surrounding the VIP details for this event. Unfortunately we are not managing the VIP experience for the Mudcrutch tour. I have passed on your complaint to management directly to see if they can assist in sorting this out for you. Once more, I am sorry for any...

delay and frustration you experienced. Sincerely, Jeff WMG Customer Service

We apologize for the long delay resolving this manner, the frustration caused, and further inconveniences. Due to the issues, we have issued a full refund for this order via [redacted]. This refund is being sent as a new [redacted] transaction, since the order has passed the date for the standard [redacted]...

refund.  Additionally, a reshipment of any unreceived items will also be sent from our warehouse, at no cost to you of course. This shipment has been expedited so it should arrive in 2-3 business days. Please note that you will receive an order confirmation for this replacement order which will contain pricing information for our accounting purposes only, you have not been charged for the replacement shipment. Again, we are very sorry for all the trouble with this order. Thank You, Disturbed Support

Hello, We are sorry for the confusion. According to our records [redacted] has purchased a "Space Patches Pullover Hoodie" from our Logic store. The order was shipped and delivered to the same address that  [redacted] provided in this complaint. Here is the tracking information that...

show it was delivered to her address:[redacted] If [redacted] would like a refund she can follow the returns instructions that are featured within the package she ordered. If you have any other questions, please let me know. Thank you, JeffWMG Customer Service

Dear [redacted], I am very sorry for the shipping delay and customer service issues that you have encountered with your order.Because of this mistake we have refunded your order and it appears that your package is scheduled to be delivered today.  Here is the [redacted] tracking number for your...

reference: [redacted]Once more we are sorry about the trouble and delay with this package. Please email me directly if you have any more issues.Sincerely,[redacted]WMG Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
 
I sent two emails concerning this issue over a period of a almost two months. The address I was given for the exchange was [redacted]. I still have and can forward the two original emails requesting an even exchange to Revdex.com or Warners.As per the receipts: for one copy, I'm lucky in that I bought it from [redacted] and they go back on order history for years. The [redacted] order# is [redacted] and pre-ordered the album on 8/**/14--it was shipped on release on 10/**/14; I have a printout of the receipt I can fax someone at Revdex.com and/or Warners. For the second, sealed, copy, I bought it at [redacted] Records on [redacted] in LA and do not have a receipt for it as it was purchased two years ago, long before I learned about the pressing issue. It was [redacted] who suggested I deal directly with [redacted]/Warner.I await instructions on how to return for unflawed copies.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted], We are sorry about the delivery issues to your Armed Forces address. We have attempted to send the same package again to the address you provided. Please allow a few weeks for delivery. If you have still not received the replacement package, please email me directly and I will...

investigate further. Thank you for your patience and understanding. SincerelyJeff [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They processed an order for me, sent me a confirmation email, gave me redemptions links and the next day disabled them. Whatever happened internally with the deal they offered is not relevant to me. They processed it and approved it so need to stand behind it.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
We have received complaint ID #[redacted].
Our records show that we have no communication or emails from [redacted] to our helpdesk. If he reached out to us directly we would have been happy to help solve this issue for him. Being that our Ticketless VIP packages are...

still on sale for this event, we are able to cancel and refund [redacted]'s Ticketless VIP order.
I'm not sure why [redacted] believes that this is an unethical practice. We use the same ticketing system to sell ticket and have made a point to label these packages as ticketless so that fans who already have tickets for the show can buy and participate in the VIP experience rather than bundle it with a ticket order. As displayed very clearly on our site "PLEASE NOTE: These packages DO NOT include a ticket. You must purchase a ticket separately if you wish  to participate in the VIP Meet & Greet."
Below is a screen shot of the same page that [redacted] used to buy his tickets.
[redacted]
The refund should post back to [redacted]'s account within 3-5 business days. His order is canceled.
If you have any other questions, please let me know.
Thank you,
[redacted]

Hello,
I spoke with [redacted] over the phone on 9/** to review how we handled preorders. At the time of purchase we authorize the customer's credit card to verify funds are available, and some banks require the authorization to occur
every 7 days. These aren't charges. The customer's credit...

card will not be charged until we ship the item(s). Each authorization is automatically removed within a few days.
 I offered a work around for [redacted] so he could use [redacted] to order the album so he can get charged immediately.
He should be all set. If you or [redacted] have any other questions, please let me know.
Sincerely,
[redacted]
[redacted]

Hello, We are sorry to hear about the defective vinyl [redacted] received. Unfortunately we do not see a record of [redacted] email in our system also we do not see any order history under his email as well. In order to help with the replacement we will need the order number information or any other...

details so we can look up the transaction. We look forward to hearing back. Sincerely, Jeff S[redacted]WMG Customer Service

I owdered a kid rock for senate shirt months ago you charged me twice and I never got the shirt how do I contact someone to cancel this and get my money back right away

Review: On April [redacted], 2015, I had sent back a damaged product, "Dollhouse Vinyl EP" from the Warner Music Store for the second time. After I had returned it the website states that there is a 4-6 week shipping process. After 3 months, I have yet to receive it. After several attempts to contact them, I have never received a reply.

Business

Response:

Dear [redacted], We are in receipt of complaint ID: [redacted].We have tried contacting [redacted] via email about his replacement order we made back in May. But we never heard back from him. Our records indicate that we issued you a replacement on May [redacted] and it should have beendelivered by now. Being that the order has not arrived, we issued [redacted] a refund as we are now out of stock of the Dollhouse Vinyl EP. The refund should post back to his account within 5-7 business days. If you or [redacted] have any questions, please let me know. Sincerely, Jeff S[redacted]