Weichert Realtors

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I purchased the exhaust headers in 2014 from the dealership and had the installed by the dealership. I started having issues with the headers in 2015 so I returned to the dealership in order to have the problem fixed. The dealership fixed the problem however in 2016 I started having issues again and I returned to the dealership to have the problem fixed again. In October 2017 I started having issues again and the dealership determined that the issue was being caused by the exhaust headers. I contacted S&S in October 2017 to make them aware of the issues that were being caused by my headers. S&S acknowledged the flawed design of my exhaust headers. I was never made aware of an update to fix the issue by the dealership or S&S. I don't understand how I would have known there was an update to fix the flawed design of exhaust headers. Case in point if there's a recall on my truck the manufacturer sends out a letter informing me that there is a recall. In addition the dealer is aware of the recall and fixes the issue whenever I take my truck in to be serviced. I never received a letter from S&S nor did the Harley dealership make me aware of a recall for my exhaust headers. My Harley dealership told me they were unaware of any recalls concerning S&S headers.  In closing I have never threatened an S&S employee or their company. I live in Atlanta the company is in Wisconsin. Why would I threaten an S&S employee or their company? I never even used profanity in dealing with anyone I spoke with on the phone. I don't carry myself in that manner. If the call was recorded please forward a copy of the threatening phone call to myself, the Revdex.com, and the local police department.I would like S&S to pay for the repairs caused to my motorcycle by the design flaw in their ehaust headers. I have provided the contact information for the Harley dealership manager to S&S.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Once again I am rejecting this response. I do not care about the debris that was from him as the creek could not pile it so nicely around my tree.  I am just showing what kind of man we had to deal with.  I feel he concealed the Mold and other issues with the house which would make this "As Is" agreement void. he did not upfront tell me of any of these hidden problems. only threatened me with losing my money if I got out of the Agreement.
Regards,
[redacted]

---------- Forwarded message ----------
From: Revdex.com of Metro Washington DC <[email protected]>
Date: Tue, Mar 4, 2014 at 10:52 AM
Subject: Fwd: AHS Contract # [redacted] : Re: [redacted] complaint number [redacted]
To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Mon, Mar 3, 2014 at 1:24 PM
Subject: Fwd: AHS Contract # [redacted] : Re: [redacted] complaint number [redacted]
To: "[email protected]" <[email protected]>
**. [redacted],
 
Attached you will find the [redacted] Warranty the Seller [redacted] paid for on behalf of **. [redacted] for the property located at [redacted]. The initial policy term is 1 year and is renewable after that by home owner at their expense.
 
We provide/pay for this warranty on every Home we sell as " piece of mind" for buyers. While this warranty does not cover every item or systems , it does give the opportunity to offset unexpected failures with homes . 
 
The coverage info can be found at [redacted], we paid for core coverage and **. [redacted] had the opportunity to upgrade coverages for a short period after closing. I'm not certain if she did this or not.
 
Thank you!
[redacted]
V. P. Sales
Cash Now, LLC
500, Inc
Top Sales One, Inc
###-###-####
[redacted]

To Whom It
May Concern:
In
response to this complaint, I have reviewed our email logs to determine that
[redacted] did request...

more information about buying a home and getting the
process started thru our website on September 4, 2014. I did follow up
with him on or about September 5 via phone and while I cannot remember every
detail of our conversation  I can confirm that after listening to all of
the factors he presented me, I felt we would not have any solutions to offer
him at this time. [redacted] does mention in his email to us that he "just
started a new job" and that may have been some of the concerns I had
during our interview. 
There are
several factors that are considered when we speak to potential buyers:
Length of
employment
Salary,
hourly or commission
Last know
credit scores
Any
current trade lines that are reporting positively to credit bureaus
All of
these key indicators are reviewed to determine what if any plan of action we
may be able to offer from our Third party providers. While I cannot recall [redacted]' particular situation, I am confident that I probed for this information
and felt there was no opportunity to help him at this time.
As for his
allegation that we are “falsely advertising” he is grossly incorrect! [redacted]
has provided financing solutions for hundreds of Buyers over last 17 years that
would have never purchased a home thru conventional Real Estate systems.
In
closing, [redacted] apologizes that no assistance could be offered to [redacted]
at this time. He is encouraged to contact us in the future should his situation
change me the future. Please feel free to contact me should any questions arise
from this response.
Respectfully,
William
[redacted] C[redacted],
LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: those factor that he mention wasn't told to me or wasnt advertised on the web. They need to rewrite their ad I will not let up in till I see those factor he told you on the web.
Regards,
[redacted]

I am writing today in response to a letter we received. (ID #[redacted])  We have no record of Mr. [redacted] contacting S&S directly and we do document all messages that S&S receives.  This includes email, voicemails, and phone calls. Perhaps he did not give his name and/or...

did not use the phone number listed in your letter.Of note; S&S tries to work through our authorized dealer network and recommends that end-user customers do the same. There is a requirement that customers purchase from an authorized dealer. While an engine is sold complete, it requires a dealer to install it correctly.We are searching our records to try and find an authorized dealer in his area that purchased an engine, like this, around that time frame.  We sell hundreds of these and we may or may not get it done. As a last resort, we will contact Mr. [redacted] directly with the following information:Leaking push rods is not a common issue but we have seen this from time to time.  The push rod tubes are the easiest places for pressure to escape between the o-rings and push rod keeper.  This leak tells us there is too much pressure and we need to have the dealer check a couple of items. There are two usual factors that contribute:  An installation error on the breathing system on the engine. If the proper set up is not followed it can cause excessive pressure in the engine which will force oil out of the engine. The dealer understands to check the year group of his motorcycle against the engine he is installing. S&S offers a standard breathing and vacuum breathing setup, and depending on the year group there is also crankcase style breathing. WIthout talking to the dealer, it is impossible for us to know which they installed.More commonly and probably what is going on: It could be related to the oil filter installed on the motorcycle. The EVO engine requires a 30 Micron filter that allows filtration but also a high enough flow of oil. Many new oil filters are too restrictive to oil flow (filter to 10 microns) and will not let oil through the media causing it to back up into the lower end. When this happens, the pressure is built up and the oil will be forced out of the engine. S&S recommends the use of S&S 31-4102 oil filter to avoid issues.Additionally, Can you please update your records?  Remove Steve Iggens as he is no longer with our company.  He is replaced by Mr. Paul [redacted], President of S&S Cycle, Inc.  You can also list me as a backup contact. Sincerely, [redacted]
S&S® Cycle, Inc. | 14025 County Highway G, Viola, WI 54664 Office 608-627-0212 | Mobile 262-402-4266Email  [email protected] | Webwww.sscycle.com

[redacted],
We have reviewed the entire file the file on this transaction and concluded the following:
The property went thru 2 FHA/USDA inspection that produced various required repairs ( none of which related to the vent pipe). All of those required repairs where made by seller in...

accordance with the FHA/USDA Guidelines at no additional costs to Buyers. At least one FHA/USDA Inspector visited the property on 2 occasions and did not cite any defects in the vent pipe or stove. The Buyers did sign an "AS-IS" Acceptance Agreement on July 15, 2014 prior to Settlement stating that they obtained a Whole Home Inspection and "release and discharge Seller" on any claims arising from purchase.Our position is that home was sold "AS-IS", met all FHA/USDA requirements prior to loan funding and buyers "released" Seller from all claims.
We respectfully decline to offer any assistance in this matter based on the Agreement signed by all parties involved.
Please feel free to contact me should any questions arise from this response.
I have sent the "AS-IS" Agreement in a second email for the file.
Respectfully,
William C[redacted]
Cash Now, LLC
[redacted]

August 7, 2014
Dear [redacted],
We are in receipt of the complaint ID [redacted] and have reviewed our files. We believe that the customer who complained has three primary concerns:
1. It was agreed that the leasing commission would be 75% of a month's rent; our accounting...

department erred by charging the client 100% of a month’s rent. 2. Two repairs were made on the subject property.
3. CommunicationsOur accounting department has confirmed that Owner Statements of Account were emailed to this client on June 5, July 5, and August 5, 2014. These statements show clearly that the first month’s rent for July was posted to the account in the amount of $1395 and we also received owner funding of $500. Against those credits, we deducted the leasing fee of $1395, a plumbing bill for $246.50, and a repair bill for $389. The $389 bill has not been paid because the current balance in the account is $141.90. The system has been asking the client to fund the account in the amount of $247,10. In addition, the tenant has not paid the August rent to us. A copy of the Management Agreement was emailed to the client today.
On August 7 we did email the client and addressed her concerns. We reminded ?er, regarding the repairs that were done, that paragraph 14c of the Management Agreement authorizes us to make any repair up to a $500 value and any emergency repair without the owner's prior approval. In one of the emails, the client requested that she tie informed before any repair is made. I addressed that concern back in June, 2014 when I met the client at her house in person. She was told at that time that we cannot inform her before each repair due to the quantity of the work orders that we issue per day. There is a trust and flexibility afforded the managing agent in the handling of repair issues on a managed property. It seems not all clients are ready or comfortable with the delegation of power to managing agents when it comes to repair maintenance decisions.
Regarding communications, the client did send three emails. We do, however, have 3 main office number and the client has my cell phone number as well. While we do attempt to answer most emails, sometimes it is best to simply have a telephone conversation with a team member. We had, up to the end of June, four team members with whom the client could call and talk. Any one of the team is available by phone to answer the client’s questions. Our emailed Statements of Account did, we believe, answer some of the client’s questions. Any further questions from the client could have been easily answered by a direct phone conversation with Shaun M[redacted], our Communications Manager or with Inez B[redacted], our Administrative Assistant.
Our accounting department has agreed to refund to the client 25% of the original leasing fee taken--$348.75 will be credited to the client’s account; this will be used to pay the outstanding vendor bill posted on the system. It has been suggested to the client that if she is uncomfortable with our management of the property, she may cancel our management or short notice, without monetary penalty once aii bills posted of the account are paid. The Complaint to Revdex.com seems to indicate that the client would like to cancel our management. Once our accounting department funds the client’s account with the 25% commission refund, bills posted are paid, we can close out the account and send any remaining owner proceeds and the tenant’s security deposit to the client.Sincerely yours,
Arthur H
Director of Property Management

**. [redacted],
I have reviewed **. [redacted]'s response and submitt the following facts:
[redacted] and it's Officers have no affiliation to [redacted] or it's Owner [redacted]. Over the past 18 years the Officers of [redacted] and it's other Real Estate Partners have seen various Inspectors from [redacted] at other homes and know them by business acquaintance only, there is absolutely no relationship between the two companies. [redacted] performed a comprehensive "visual" inspection of the property which is all they can do. **. [redacted] was advised by **. [redacted] at the time of inspection "that no walls would be taken out" as a figure of speak to properly outline the scope of the inspection and to emphasize that pre-purchase home inspection are "visual" in nature. **. [redacted] can be reached at 717.843.5901 to discuss his work performed for **. [redacted].
As for the debris **. [redacted] claims she found, I cannot confirm this. The property is over 1.5 acres in size and a portion of the land is exposed to flooding from a creek on property. Perhaps this debris washed up from the creek or was left from hikers etc. No Officer of [redacted]'s left whiskey bottles or any other liquor debris for **. [redacted].
**. [redacted] is correct to say that the "Agreement of Sale" used to ratify this transaction has a "Default Clause" section 18 a)- 18 c), which outlines remedies for default which is mutual for both parties. Both [redacted] and her Husband, [redacted] showed up to settlement excited to close and signed the complete closing package along with the "As-Is" Acceptance Agreement in front of a Notary. There was no apprehension from either party to execute the full document set for closing.
In closing, I must reiterate that this sale was confirmed with an Independent Whole Inspection by a licensed Pennsylvania Home Inspection Company, FHA Appraisers and a signed "As-Is' Acceptance Agreement between Seller and Buyer, therefore I respectfully ask the Revdex.com to close this matter.
Regards,
[redacted]. [redacted]

Review: When I signed the original sales agreement for the properly it had fireplace as a secondary heat source and where it listed it as "in working condition" they had it marked yes. Included in the sales agreement there was a provision for them to change the flue pipe because it was at too much of an angle for proper flow also they were to clean and inspect the stove, flue, and ensure proper operation. When I took possession of the house I tried to light a fire only to have the smoke come back into the house. I called a local reputable chimney company and they found that not only was the pipe was stuffed full of sticks there was a large separation/torn section of the flue pipe and the door seals were missing. The pipe that they were to change was changed but was held together with duct tape which I am told by the chimney company is flammable when exposed to the extreme heat of the chimney flue pipe. I passed this along to cashnowpa and was told via email they would pull their records. Two weeks later after no response I sent them copies of the sales agreement, addendum and the chimney companies finding along with their repair estimate and pictures of the issues. They have not returned or acknowledged any of my emails or text messages since. Also because settlement was delay due to them not having my house done on time they were to reimburse me for the one months rent that I had to pay to stay in my apartment for an additional month. I have the text message in which this is referred to.Desired Settlement: My desired outcome would be to bring the wood stove to properly working order as original agreed upon in the sales agreement or to be reimbursed so that I can have it properly fixed. This would include the money I had to pay to have it properly inspected and cleaned. I would also like to be reimbursed the $650 that they promised me for the extra months rent.

Business

Response:

[redacted],We have reviewed the entire file the file on this transaction and concluded the following:The property went thru 2 FHA/USDA inspection that produced various required repairs ( none of which related to the vent pipe). All of those required repairs where made by seller in accordance with the FHA/USDA Guidelines at no additional costs to Buyers. At least one FHA/USDA Inspector visited the property on 2 occasions and did not cite any defects in the vent pipe or stove. The Buyers did sign an "AS-IS" Acceptance Agreement on July 15, 2014 prior to Settlement stating that they obtained a Whole Home Inspection and "release and discharge Seller" on any claims arising from purchase.Our position is that home was sold "AS-IS", met all FHA/USDA requirements prior to loan funding and buyers "released" Seller from all claims.We respectfully decline to offer any assistance in this matter based on the Agreement signed by all parties involved.Please feel free to contact me should any questions arise from this response.I have sent the "AS-IS" Agreement in a second email for the file.Respectfully,William C[redacted]Cash Now, LLC[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have attached two separate documents that pertain to the matter at hand. The first is a message pertains to the text message between Cal and I regarding the 650 for the extra month of rent. His promise to do something was not met and I was never contacted after this to discuss this matter further.The second has to do with the sales agreement. I understand that "as-is" agreement in home sales means that you do not have the right to go after the seller for repairs found after the home has been sold. The matter at hand has nothing to do with something that was found after the sale of home. I am disagreeing that the originally set terms of the sales agreement were not properly met. Both sides agreed to the addendum's and in my eyes the terms of the original addendum was not met. The profession home inspector hired by the seller never made mention to the existence of a fireplace in his report. He also states "This summary report will provide you with a preview of the components or conditions that need service or a second opinion, but it is not definitive. Therefore, it is essential that you read the full report. Regardless, in recommending service we have fulfilled our contractual obligation as generalists, and therefore disclaim any further responsibility. However, service is essential, because a specialist could identify further defects or recommend some upgrades that could affect your evaluation of the property." The addendum for complete inspection of the pipe, liner, and stove was intended to be that specialist inspection that the appraisers and home inspector recommend in their reports. I was led to believe that the fireplace was looked over, fixed correctly, and was in proper working order at the time of settlement. To go along with the fireplace0001.pdf attached here is the original email sent so that you may better understand the context of the pdf.

Hello Cal and Ray,

Review: I was pre-approved and trying to buy a home from this company and we had a contract drawn up and I put $1,000 down on the home to hold it until all of the paperwork went through the underwriter. I went through the bank that [redacted] connected me with, the same woman who said that I was pre-approved to buy this home and when she sent my application, which I paid $550 for, through the underwriter denied me. I didn't have the funds to pay off the debt that was an issue on my credit report, that debt was there when I was pre-approved and [redacted] and [redacted] told me it wouldn't be a problem. So since I was denied and unable to buy the house I then asked [redacted] for my $1,000 back that I put down on the home to no avail, I shouldn't be out that money when nothing on my credit report changed from the time I was pre-approved till the time that they sent my paperwork to the underwriter and I was denied.Desired Settlement: I want back the $1,000 I put down on the home that I was told I was pre-approved for and wasn't able to purchase by no fault of my own.

Business

Response:

**. [redacted]:

Review: Vincent Engingro, the broker/owner of Weichert realtors in Niantic, CT refuses to release our listing even though our contract expired on April 19th. Our pending sale fell through and we submitted a deposit release form, but he still will not remove the listing. He said several times that he could have helped us if we had renewed our contract. He will not communicate with us, and has not returned our new realtor's phone calls. He has no right to keep us from re-listing our house just out of revenge. His behavior and unprofessional and illegal.Desired Settlement: We would like our listing removed so we can sell our house through our new agent. We would also like to file a public complaint if it may prevent other potential Weichert clients from being treated the way we have been treated.

Business

Response:

Mrs Moreka is incorrect on several accounts. Her home was under deposit. The purchaser was a military person who's orders had changed and therefore wanted to cancel the transaction/purchase since he would not be in the area and get his deposit returned. The Morekas refused to return the deposit of $5000.00. I explained that although the listing had expired on the original listing paperwork, the home was still under deposit by the buyer since no "release/cancelation documentation was signed. Based on that, the buyer still has contractual rights to the home. The Morekas have since signed the releases and have given Weichert permission to return the $5000.00 deposit to the buyer. Weichert, in return, has removed the listing from the MLX. All parties requirements have been completed.

Vincent Engingro, Broker

Consumer

Response:

Review: 10026180

I am rejecting this response because:

Review: I am writing to express my dissatisfaction with Country Home Real Estate, aka [redacted], [redacted]. They signed a contract with me saying they would purchase a home at 274 S [redacted]. Settlement was to be August 9, 2013. They advertise, "We buy all real estate, any reason, any condition, all cash, no fees, no commissions". On 7/24/2013, I received a certified letter stating that they are not interested in purchasing the home because the property is not in acceptable condition. This is false advertising and very misleading. After signing the contract, I had numerous offers to buy the house which I didn't consider because I was under contract.Desired Settlement: They should be required to change their advertisement. I think they should honor the contract and pay me the amount we agreed upon.

Business

Response:

We did have an agreement to purchase [redacted] On the first page of the agreement in bold, underlined, capital letters, the agreement gave [redacted], [redacted]. the option to void the entire agreement within 60 days from it's date of origin which was 6/10/13. [redacted]. voided the contract well before the 60 days were up to allow the seller as much time as possible to remarket her mother's property. As you can see, the buyer clearly signed the agreement as agent for her mother and was given a copy of the agreement for her records. We exercised our option not to buy as spelled out in the agreement we signed. We offer our sincere apology if we confused the seller in any way.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: It was a Lot more than this. I was bullied the whole time. I was told that I had to go through with the sale of the house or I would lose the money that was all I had that he forced me to put into escrow. He also started cussing me out in text messages when I was asking thing that were worrying me. I still have the text he sent me. It was a night Mare and I still purchased the house with an as is agreement feeling I was going to lose everything! Then a month later we started seeing mold in my daughters bedroom and the living room closet. We had to take out some of the walls and insulation and now we keep getting water coming through the floors and walls! I am so Overwhelmed I can't believe someone is this Cruel! It's all the money we had and it is my dream house!...This was [redacted] and I can get the one's names that tried to front it like they weren't gonna be part of it as they were all involved. The man from my propane place said the woman from them was really rude and the home inspector and everyone has been through [redacted]. Please help me...We are not Young and this is Our last Chance at finding Happiness.Desired Settlement: I just want my home fixed! and Not have this done to anyone else. When I was questioning things they had an A+ review by Revdex.com. That is what I don't understand?

Business

Response:

**. [redacted] ,

Review: [redacted] is advertising false information about qualified for a mortgage they said your need a 580 and up to qualified but they also says if its below 580 that they could help out to cause they have programs to help boost it up. I called and told them that I thought my credit score was 530 he said he couldn't help didn't even mention any programs and hang up on me. I was very upset and now I am thinking of seeing them shut down. This is what I read you can find it on there page " cashnowpa.com" Rapid Rehabilitation Credit Program

If you do not prequalify for a loan, [redacted] can still help. Our team of specialists can restore your credit to a score that gets you qualified. Some services take months, even years to restore your credit score. We have unique solutions that can dramatically impact your credit score in as little as 30 days. [redacted] works with a local lender who specializes in helping buyers with credit scores in the 580-600 range. In some cases, buyers need a quick credit repair just to get back up to the 580 range. At [redacted], we take immediate action to get our buyers eligible.Desired Settlement: I want to know why they never offer me this service and why they just say oh I can't help you. And if they don't have the program they need to take it down cause its false advertising..

Business

Response:

To Whom It

May Concern:In

response to this complaint, I have reviewed our email logs to determine that

[redacted] did request more information about buying a home and getting the

process started thru our website on September 4, 2014. I did follow up

with him on or about September 5 via phone and while I cannot remember every

detail of our conversation I can confirm that after listening to all of

the factors he presented me, I felt we would not have any solutions to offer

him at this time. [redacted] does mention in his email to us that he "just

started a new job" and that may have been some of the concerns I had

during our interview. There are

several factors that are considered when we speak to potential buyers:Length of

employmentSalary,

hourly or commissionLast know

credit scoresAny

current trade lines that are reporting positively to credit bureausAll of

these key indicators are reviewed to determine what if any plan of action we

may be able to offer from our Third party providers. While I cannot recall [redacted]' particular situation, I am confident that I probed for this information

and felt there was no opportunity to help him at this time.As for his

allegation that we are “falsely advertising” he is grossly incorrect! [redacted]

has provided financing solutions for hundreds of Buyers over last 17 years that

would have never purchased a home thru conventional Real Estate systems.In

closing, [redacted] apologizes that no assistance could be offered to [redacted]

at this time. He is encouraged to contact us in the future should his situation

change me the future. Please feel free to contact me should any questions arise

from this response.Respectfully,William

[redacted] C[redacted],

LLC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: those factor that he mention wasn't told to me or wasnt advertised on the web. They need to rewrite their ad I will not let up in till I see those factor he told you on the web.

Regards,

Business

Response:

[redacted],

Review: I have tried numerous times to reach my agent. He will not respond to me.

I have no updates or information reguarding the status of my home. repairs and payments. I have emailed him numerous times. He has not responded since July 16, 2014.

I have also copied a co-worker who has not responded.

he said he would respond the next day.

I have received no copy of my contract, but yet he has taken money from me and the household.

I have no copies of bills or charges.

I am to receive 25% of the $1395 which was paid on july 1, 2014 and I have not received the monies yet.Desired Settlement: I I would like my contract, my payment and an update on status.

I would like to no longer have them dealing with my property at this point. Has no follow through and very unreliable.

Business

Response:

August 7, 2014Dear [redacted],We are in receipt of the complaint ID [redacted] and have reviewed our files. We believe that the customer who complained has three primary concerns:1. It was agreed that the leasing commission would be 75% of a month's rent; our accounting department erred by charging the client 100% of a month’s rent. 2. Two repairs were made on the subject property.3. CommunicationsOur accounting department has confirmed that Owner Statements of Account were emailed to this client on June 5, July 5, and August 5, 2014. These statements show clearly that the first month’s rent for July was posted to the account in the amount of $1395 and we also received owner funding of $500. Against those credits, we deducted the leasing fee of $1395, a plumbing bill for $246.50, and a repair bill for $389. The $389 bill has not been paid because the current balance in the account is $141.90. The system has been asking the client to fund the account in the amount of $247,10. In addition, the tenant has not paid the August rent to us. A copy of the Management Agreement was emailed to the client today.On August 7 we did email the client and addressed her concerns. We reminded ?er, regarding the repairs that were done, that paragraph 14c of the Management Agreement authorizes us to make any repair up to a $500 value and any emergency repair without the owner's prior approval. In one of the emails, the client requested that she tie informed before any repair is made. I addressed that concern back in June, 2014 when I met the client at her house in person. She was told at that time that we cannot inform her before each repair due to the quantity of the work orders that we issue per day. There is a trust and flexibility afforded the managing agent in the handling of repair issues on a managed property. It seems not all clients are ready or comfortable with the delegation of power to managing agents when it comes to repair maintenance decisions. Regarding communications, the client did send three emails. We do, however, have 3 main office number and the client has my cell phone number as well. While we do attempt to answer most emails, sometimes it is best to simply have a telephone conversation with a team member. We had, up to the end of June, four team members with whom the client could call and talk. Any one of the team is available by phone to answer the client’s questions. Our emailed Statements of Account did, we believe, answer some of the client’s questions. Any further questions from the client could have been easily answered by a direct phone conversation with Shaun M[redacted], our Communications Manager or with Inez B[redacted], our Administrative Assistant.Our accounting department has agreed to refund to the client 25% of the original leasing fee taken--$348.75 will be credited to the client’s account; this will be used to pay the outstanding vendor bill posted on the system. It has been suggested to the client that if she is uncomfortable with our management of the property, she may cancel our management or short notice, without monetary penalty once aii bills posted of the account are paid. The Complaint to Revdex.com seems to indicate that the client would like to cancel our management. Once our accounting department funds the client’s account with the 25% commission refund, bills posted are paid, we can close out the account and send any remaining owner proceeds and the tenant’s security deposit to the client.Sincerely yours, Arthur HDirector of Property Management