Western Dental Services Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After reading the response from WDS, it is very clear to me that they do not understand my problem. I have been wearing dentures for 20 years and I am fully aware of what they feel like and what there capabilities are.  Furthermore,  I called WDS and was referred to another site  location located in 9th street. There I was told that the new dentures which were made the location in 24th street were not done correctly.  I would like to have new dentures made so that I could eat without pain.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. [redacted] Dental has sent multiple request for payment but only in the amount of  $1544. I am requesting more than that because I now have to start over with another orthodontist and have gotten estimates from $5000 to upwards of  $6000 to finish the process.  I have those available for review if necessary 
Regards,
[redacted]

Western Dental is in receipt of the patient's concerns regarding the handling of his account. It was determined that after receipt of his insurance carrier's Explanation of Benefits the patient share was higher than originally estimated and when the patient's contract was updated to reflect the new...

balance, his monthly installment inadvertently was changed. The monthly installment was updated however patient share was not paid in full. As a gesture of goodwill and in the interest of patient satisfaction, the patient share was reduced and the lower balance was honored. An itemized statement has been sent to the patient reflecting the charges for services performed, payments received and all adjustments and credits applied to his account. Patient remains financially responsible for the remaining balance.

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.  Please note that as indicated in our previous responses to the Revdex.com, protecting member information is not only our company policy - federal law now requires...

it.  That is why we must first get a release of health information from our patient authorizing us to disclose any information regarding this case.  WDS requires that patient complete and sign the "Western Dental Services Authorization Form, see attached release from.  Please note that the release form provided is for plan members of WDS.  Patient is required to complete the non plan member form.  As a result, WDS responded directly to the patient. However, as soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com.

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.  Based on the review of patients account, patient presented to the office on 12/27/2014 and was presented with a treatment plan and the fees for each procedure.  Patient...

accepted the treatment plan and treatment was completed.  A refund of $600 is not warranted since patient has only paid a total of $205.00. Patient will remain financially responsible for the fees for services performed.

Hello, I downloaded the authorization for release, filled it out and signed it, however I do not see an address or fax to return it.Thanks in advance,[redacted]

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.  WDS has reviewed and resolved the patient's inquiry.  The following is WDS' resolution to this matter:   WDS sincerely regrets any inconvenience...

that the delay in the processing of the refund requested by the patient may have caused. The patient’s concerns have been shared with the management responsible for the local office and we have requested that the refund process be expedited to avoid any further inconvenience to the patient.   Should the patient have any concerns she is welcome to contact our team at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Western Dental processed a partial refund of 135 dollars. They still owe me 25 dollars. This case is NOT closed until I obtain my FULL refund. Apparently WD does not read their notes in the computer or my responses in these emails. 
Regards,
[redacted]

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Western Dental sincerely apologizes for any inconvenience that this has caused.  The phone number that was provided was deleted from our database.  No more phone calls will be...

made to the phone number mentioned.

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Based on examination of all available clinical information, the diagnosis, treatment proposed, and the orthodontic care provided was appropriate for patient's orthodontic condition. ...

Per grievance resolution letter dated October 18, 2012 patient was informed that a refund was not warranted. Patient was also informed that if she would have worn her last aligner (#8) it would have prevented any such movement.  The Committee also conclude that the transfer fee would be waived and should patient elected to proceed with this option, as a good will gesture, the total orthodontic fee would be reduced by $400.00. Patient did not returned for a re-evaluation as stated in the resolution letter dated October 12. 2012.Please note that the last time the patient was seen was on 5/10/12 (25 months ago), therefore patient's dental condition has changed.  Due to the extended absence from orthodontic treatment and monitoring, WDS is unable to know patients, current condition with treatment needs.  A continuation of treatment at no cost is not warranted.  Patient's will be financially responsible if she decides to proceed with treatment.

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.  Please note that as...

indicated in our previous response to the Revdex.com, protecting member information is not only our company policy - federal law now requires it.  That is why we must first get a release of health information from our patient authorizing us to  disclose any information regarding this case.  Please note that although patient has signed a release form (as provided by the Revdex.com), WDS requires that patient complete and sign the "Western Dental Services Authorization Form" that was mailed to patient on 01/30/2015.  As soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com.

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Western Dental sincerely apologizes for any inconvenience that this matter may have caused responsible party.  Please note that this case is currently being reviewed by patient's...

insurance company due to a grievance that responsible party has filed.  All pertinent information has been forwarded to the insurance company for review as they will determine the outcome of the complaint.  Responsible party is encouraged to contact her insurance company for a resolution to her complaint.

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.  Please note that as indicated in our previous response to the Revdex.com, protecting member information is not only our company policy - federal law now requires it.  That is why we...

must first get a release of health information from our patient authorizing us to disclose any information regarding this case.  WDS requires that patient complete and sign the "Western Dental Services Authorization Form".  As a result, WDS will responded directly to the patient regarding this matter  However, as soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com.The release form provided is blank and has not been completed by patient.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, of paying $85 would be satisfactory to me.  I will wait for the business to fix the past due account on my credit and not just make it as if it was paid late.  If it does, I will consider this complaint resolved.
Regards,
[redacted]

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.  WDS has reviewed and resolved the patient's inquiry.  The following is WDS' resolution to this matter: After reviewing the patient’s account, it was...

noted that upon review and adjudication of the claim submitted to the patient’s dental plan it was determined that the patient’s responsibility and treatment costs were greater than the amount originally estimated by the dental office. As a result, the patient share was adjusted and billing statements were mailed to the patient. However, in the interest of patient satisfaction WDS has agreed to honor the originally estimated patient share and accept the monies received to date as payment in full. The patient’s account has been adjusted to zero and her contract is now closed. We sincerely regret any inconvenience that this may have caused the patient. WDS has reached out to the patient directly to provide our resolution to her concerns.

Please re-open the complaint, I did respond to you on your last email, stating that they contacted me, but no one has followed up and the work is still incomplete. They told me that they would schedule me to continue the unfinished service, no one from Western Dental has called back since.

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.  Western Dental Service, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Revdex.com.
A refund request has been...

submitted for the amount of $226.00.  Refund will be finalized by 11/221/14.  The refund will be processed and patient will reflect a credit back to his credit card no later than 11/22/14.
Western Dental sincerely apologizes for any customer service that patient received that failed to meet patient's expectations.  Please be advised that patient's concerns have been shared with the appropriate management to address patient's complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID [redacted], and have determined that this
proposed action would not resolve my complaint.  For your reference,
details of the offer I reviewed appear below.
The reason I am denying this response to my
current situation is because the initial problem was regarding tooth #19 and
this company has not said anything about that. Also I refuse to receive services from this office again because this is where my problem has originated
and I have received a full evaluation from Capital Village Dental in Rancho
Cordova, there response after evaluation shows there is a problem with teeth
#19, #2, #3, and the filling missing in #18 which are all the teeth worked on
by the Western Dental provider. Tooth #2 and #3 need the fillings replaced
because the WD provider left it spaced so everything is getting caught in the
space and the cannot do the fillings over because my insurance already paid to
WD. Tooth #19, Now needs a full crown because the WD provider apparently
drilled into the nerve which caused severe pain to my whole left side of my
face, then was sent to RC Dental to get a root canal. RC Dental was the
provider who advised me that WD provider had drilled to close to the nerve causing
the pain was having. What I am looking to get out of this specific complaint is to have the WD provider pay for the damages done and the corrections also.   
Regards,
[redacted]

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Due to patient's dental condition it was necessary to refer patient to a specialist without compromising his current dental condition.  Since patient insists that the Sulcular Irrigation was not done, patient was asked to return to the office to have it completed, patient has refused to return to the office.  An adjustment is not warranted and patient will remain financially responsible for the remaining balance. Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that this matter may have caused patient.