WhiteSmoke Inc.

I purchased a Premium Lifetime White Smoke a few years back and now can NOT use it! I have tried for weeks and only get a work order ticket number each time! I am SO frustrated! Support nor Sales answers their phone-are they out of business? It seems that they are still selling the product on line!!! Can anyone assist with this problem? I am a long time member

*** *** ***
Your WhiteSmoke license has not expiredThe issue you experienced is due to a server error which affected some users of WhiteSmokeWe apologize for the inconvenience and are happy to report that the issue has since been fixed.
If you are
still not able to use WhiteSmoke you just need to restart it by doing the following:
1) Shutdown WhiteSmoke by locating the blue WS icon on your task bar next to the clock, right click it, and choosing 'Shutdown WhiteSmoke'
2) Start WhiteSmoke from your Start Menu -> All Programs -> WhiteSmoke folder -> Launch WhiteSmoke
We apologize for the inconvenience and hope that you continue to enjoy WhiteSmoke
Dear Revdex.com,
We are not able to locate recent contact from the email address *** to any of our support systems and reject the claim that the customer contacted us and did not receive a timely response
Best regards,
*** *** | WhiteSmoke Inc

This order was refunded in full on May 20th - screenshot attachedThe days between initial request and refund is because when technical issues arise we attempt to solve them.In addition, as compensation the company decided to allow the customer to keep their lifetime license for WhiteSmoke
Mobile free of charge ($value)

Hi
Our servers experienced a temporary technical issue and during that time service was interruptedAs a gesture of goodwill we've sent Ms*** the latest version of WhiteSmoke free of charge
Best regards,

Howard Moul

I bought whitesmoke because i'm writing a novel. It sucks, that simply. on their website says that you can get money back. They did everything to push me under the rug. Jenny claimed that she upgraded me to writer. It's bad when you can't even tell the difference between an up grade to Writer then the online version, I'm very very dyslexic and have a lot of problems with commas and periods, and other things. I'm a great writer but have a disabiltiy.

The customer service sucks, sucks, sucks!

I still haven't recieved my refund and I'm now blocked from E-mailing Jenny. Yes, I got mad because of there run-around. She didn't even give me "upgrade" until my eight or more e-mails. She told me that I was rude. I was and I admit to all that. But I have about a dozen e-mails the prove that the were ignoring me. I saved them all and I will publish them in facebook and all public media for all to see.

Accusing me of having an old software of theres is insulting. I never knew this company and I wished that I never had. Forcing people to use their software shows how bad it really is. I would be like forcing a woman to stay married to a man that she hates.

Businss advice to Whitesmoke give your customers refunds. Forcing someone and keeping their money is very wrong

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,

B
" ">etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

Dear Michael Valdez,
Seeing as it's been over 60 days since the payment has been received, PayPal does not allow a direct refund to be processed.
In order to obtain the refund please send us a Payment Request from your PayPal account.
We've sent you...

the full details regarding the payment request, as well as the installation instructions for the previous version of WhiteSmoke you have purchased, to your email.
Best regards,
[redacted]
** [redacted]
** [redacted]
[redacted]

Dear Revdex.com,
 
We are in active contact with Mr. [redacted], assisting him with any issues he has in a timely manner, as you can see from the screenshots attached.
 
Best regards,
 
Chris Martin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The information and instructions in the email sent by Whitesmoke did not resolve the problem. I responded to their email indicating exactly what the problem is, and continues to be. Instead of calling me and trying to resolve this matter, they continue to communicate via email that offers no resolution to the problem.

The payment has been returned to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,

The user purchased a product which has nothing to download, it is an online web-based product and the user successfully entered their details and used this service. The date their license was last used to enter our systems is 2015-07-03.Upon receiving the complaint through Revdex.com we...

reviewed all of our systems and found no messages from this user on our voice message system or email ticketing system. The user's monthly subscription was immediately cancelled and even through the user successfully used their license for a whole week, we have refunded the entire $9.95 in full.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,

[redacted]
Today we attempted to contact you over the phone multiple times, but there was no answer. In addition, there is no option to leave a voice message.
We've sent you instructions over email and we are going to call you again tomorrow, September 17th, between 9am and 3pm EDT.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
 
Regards,

Dear [redacted] [redacted]
We've received your complaint and have reviewed the case.
It appears that there was some communication failure between us, as we have received your request for a refund on 2014-03-21 and have replied to you via email...

on 2014-03-22, but have never received a reply back from you. We do apologize for this, as emails are not a guaranteed method of communication.
Seeing as your request date qualifies for our 30 day money back guarantee, we have refunded your payment is full and you should see it on your credit card bill (Visa ending with 8499) within 72 hours.
In addition, we would like to apologize for the delay in providing you with the refund, and are going to keep your license for WhiteSmoke active. You may continue using your software.
Best regards,
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Revdex.com:
The 3 day response about the refund...YES they finally refunded my money but they never picked up the phone to return my calls (5) They never responded to countless e-mails requesting help or refund... Only when I stopped my credit card charge and wrote to a company that reviews their software did they refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
You can close the matter.
Regards,