Wilsons Leather

Hello, We apologize for the delay in responseThe customer was refunded for $on August 10th, Refunds may take up to days to process once received by our warehouse. We apologize for the misinformation provided by our agent and this has been addressed. Thank
you, Wilsons Leather Ecommerce

Hello, Mr*** has now been credited $for the item missing from his orderThis should reflect back to his original form of payment within 3-business daysThe agent assisting Mr*** is being coached today, on how this call could have been better
handled. We apologize sincerely for the inconvenience Mr*** experienced. Thank you, Wilsons Leather Ecommerce

Hello, Unfortunately at this time, this item is on back orderWe do deeply apologize for the lack of communication surrounding this order and have addressed this with our customer serviceMs*** should not be charged until the item ships, and any charge seen would be just an
authorizationBack orders typically send out within days from purchase. Thank you, Wilsons Leather Ecommerce

HelloThis customer was refunded today, November 2nd, This should reflect back to the original form of payment within 3-business daysWe sincerely apologize that items were missed in shipment and that there was a delay in resolving this issueWe are reviewing calls to coach agents on
better handling of these situations going forward. Thank you, Wilsons Leather Ecommerce

Hello, Ms***'s gift card was canceled and a check of $was issued and sent out on Friday, October 27th, As an apology for the delay in resolution, we offered to place an order for a jacket Ms*** was interested in purchasing with an additional 50% off the current
selling priceShe was contacted by our customer service to place the order on Wednesday, October 25th, 2017. Thank you, Wilsons Leather Ecommerce

Customer Service will be refunding the amount of $owed to *** ***

Hello, After investigating the location of item E-WWBW2242, we have concluded that all items are currently in the correct locationFrom Ms***’s experience, it appears there was another style mixed in with this inventory, causing the incorrect jacket to be shippedWe have followed up on
the customer’s returnsThe first two have been refunded and our customer service has followed up with Ms*** to check on whether or not the third order has been returnedThey have been instructed to offer a prepaid label if it has not yet been returned, or if it has, to refund shipping Ms*** was also been offered a jacket at no charge to her as an apology for this experience, either the same jacket or a different style at the same price pointWe are terribly sorry for this experience but can confirm the inventory issue has been fixed Thank you,

I have reached out to the customer and communicated via email and telephoneThe customer was sent an exact replacementTracking was provided and the
product arrived today, 11/The customer has my direct line and email if he needs anything furtherThank you, Marissa ***Web Specialist, wilsonsleather.comAM Retail Group

Hello, We have processed the customer’s returnThis should reflect back to the original form of payment within 3-business days Thank you, Wilsons Leather Ecommerce

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to add that I had not received any missed calls through-out this time and had no voicemails left by the company. If your company was truly trying to reach me, someone would have left a message. No problem should ever take 4 months to resolve. Please consider improving your customer service. Thank you for finally resolving this issue.

Hello,  As a token of our apology, please use code SORRY for an additional 30% off your order with free standard ground shipping. This is valid through 2/9/17.  Thank you,  Wilsons Leather Ecommerce

Ms. [redacted] will be refunded the additional $6.00 owed. A shipping label included in the packaging was used to ship back the return, which deducts $6.00 from the total order. Our Customer Service has been contacted to make adjustment and Ms. [redacted] will be seeing this back on her account within 3-5 days.  Thank you,  Marissa [redacted] Wilsons Leather Ecommerce

I am rejecting this response because:
I do not want this item to ship. I have contacted my bank and discovered that I was not charged for the item. I want this order canceled completely and I have taken steps with my bank to ensure I will not be charged in the future from this company.

I am rejecting this response because: I dindt get my full refund. They sent me the wrong items and deducted money from my refund.

This return was initially denied by the store as the products were deemed as used and possessed a strong odor. As a courtesy, the customer has been invited to stop back in and the store has been contacted to accept this return.

Hello, As mentioned, we are currently unable to cancel orders due to the transition to a new warehouse and call center. We are in the process of developing a procedure for canceling and estimate it to be in place by next Wednesday. If the jacket does ship and the customer is charged, she can feel free to contact me directly and I will ensure she is sent a prepaid label to return the jacket free of charge. We sincerely apologize that we are unable to meet the customer’s request at this time. We are still issuing a gift card as an apology for this experience. Thank you, Marissa [redacted] Wilsons Leather Ecommerce Marissa.[redacted]@AMRetailGroup.com ###-###-####

Hello,  The customer's order was refunded yesterday, May 2nd, so she will be seeing this back on her account within 3-5 business days.  We sincerely apologize for the delay; due to a transition to a new warehouse, there has been a delay in processing returns.  Thank...

you, Wilsons Leather Ecommerce

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as there is no $8 charge for return of wrong item that I received, but did not order.

Hello,   Item [redacted], Wilson's Leather Writing Leather Pad, is out of stock. The customer has been refunded $16.33, the price of purchase plus tax and an email confirmation was sent to the customer. We sincerely apologize for the miss in shipment and the delay in resolving the issue. We have...

recently transitioned to a new call center and warehouse, so they are in the process of learning our business. This issue has been addressed.   Thank you, Wilsons Leather Ecommerce

The initial gift card was not properly activated. On 6/23/16 the gift card was activated for $200 (original purchase amount of $150 plus an additional $50 for the customer's inconvenience). Customer Service has reached out to the customer.