Wilsons Leather

Hello,  This jacket is an updated style, so the photography that was featured was a slightly lighter color than our current inventory. Being that the jacket is genuine leather, there is always a possibility of variance of color within the material. New photography has been loaded for this...

style to best represent our current inventory. We sincerely apologize for any inconvenience this has caused. The customer has received a prepaid label for the return and we are happy to provide free shipping on next order.  Thank you, Marissa [redacted] Product Specialist, wilsonsleather.com

The customer was reissued their $75.00 gift card on 4/11/17. This was mailed out on the 11th and multiple unsuccessful call attempts were made to contact the customer and provide the gift card number. The customer’s PayPal was credited the remaining balance of $11.11 on Friday, 4/14/17. The...

customer’s order was for $105.99, so the total refund has now been issued. A $20.00 check for shipping reimbursement will be sent out this Friday, 4/21/17, and a $50.00 gift card, courtesy for the poor experience, will be sent out tomorrow, 4/20/17. We sincerely apologize for any trouble experienced in receiving this refund. Our company prides itself in customer service, so we take reports that it is lacking with high concern. Thank you, Marissa [redacted] Product Specialist, wilsonsleather.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.and thank you very much to the Revdex.com for your help. It is greatly appreciated!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hello,  The card that the customer initially paid with was compromised, so the refund did not go back automatically. The customer was contacted and asked his preference for refund - a different card or a check. The customer chose a check. This will go out next Friday, October 6th. We...

apologize sincerely that there was a delay in resolving this issue. Calls between the customer and call center have been reviewed so agents can be coached on how to better handle these types of situations going forward. Thank you, Wilsons Leather

Hello,  Orders are able to be canceled if they are not yet being prepared for shipping. This order was past the point where cancellation was an option, although the attempt was made to stop the process upon receiving this complaint. The customer was contacted yesterday and provided a...

tracking number as well as a prepaid label to make the return once the product is received.  Thank you,  Marissa [redacted]Wilsons Leather E-Commerce

Hello. We have reached out to Ms. [redacted] to apologize for this unfortunate experience and to inform her that the KGC SKULL CAP W/RANGE LXL-WL has been sent priority overnight today, 12.29.17 along with a $50.00 gift card as an apology for this experience.   Thank you,  ...

Wilsons Leather Ecommerce

Hello,  The customer has now been credited $152.95. We sincerely apologize for the delay in receiving refund. We have transitioned to a new warehouse, so there is a delay in processing returns.Thank you,  Wilsons Leather Ecommerce

Our team is replacing the customer's damaged bag. Please note that several attempts were made to contact the customer, both via phone and email.

Mr. [redacted]:I apologize that our service did not meet your expectation, and appreciate you taking the time to share your concerns regarding your recent experience.
Our goal is to provide an exemplary level of service, reliable product and we prioritize complete satisfaction of our customers. Based...

on the events you described, we failed to meet this goal.
I would agree that your in-store experience could have been handled differently, what our Store Associate should have done was given you our Corporate Customer Service phone number to contact ###-###-####.  At Wilsons Leather, we stand by our product and do our best in assisting with product issues within the first year of purchase.  We will be taking the information that you've provided regarding your experience and will use this for the further training of our associates when it comes to returning defective product.  
Mr. [redacted], I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as a customer. I will personally be contacting you so we can further investigate your defective product and look into having it replaced.We deeply value your relationship with our company and are committed to providing you with the highest level of service simply because our customers deserve the very best.Sincerely, Amanda [redacted], In-Store Customer Care

Hello,  We have reviewed this order and can see this refund was processed through PayPal on September 15th. Please see attached.  Thank you,  Wilsons Leather Ecommerce

Hello,  The customer's original order is showing as not found through FedEx tracking. We have sent out a replacement order, expedited, so the customer should receive on Monday, May 8th. Tracking has been provided to the customer as well as my direct line and email if anything further is...

needed.  Thank you, Marissa [redacted]Wilsons Leather Ecommerce

I am rejecting this response because:
I am not accepting this response until I finally have the check in my hand.

I am rejecting this response because: I am not interested.

Review: On November 13th 2015, I placed two orders on wilsonsleather.com. There was a promo code "RMN15" applied to order that took 50% off each item. On November 17th, I received a email advising me that my order was cancelled and they will not be fulfilling my order. I called [redacted] customer care and spoke to a supervisor who advised me that the promo code was not approved by Wilsons Leather and upper management will not allow them to honor 50% promo code.Desired Settlement: This appears to be a bait and switch ploy. I would like Wilsons to honor promo code and deliver items at confirmed price.