Woo Hing

Hi there,The GitHub Education pack is for new students only, I'm very sorry but we are not able to apply the GitHub Education pack promotional code to existing accountsWe are therefore unable to add this code to your accountThere is more detailed information here: [redacted] Our offer was intended to allow students new to DigitalOcean some credit with which they could use for development, gain experience, learn and make the world a better place.Students must also verify that they are currently enrolled in a degree or in high school.If this doesn't sit well with you then I'm extremely sorryHowever, we simply can't allow all of our current users to use GITHUB promotional codesBest,DigitalOcean

Hello, We have replied to this account times with replies from the customerThis includes CCing the multiple emails they are usingThus far, they have not completed our security review to prove they are owner on the account.Best,DigitalOcean

This account was found to be abusing our platform by selling DigitalOcean accounts with promotional credit--no purchase promotions--on the accountThey have not paid any amount to Digital Ocean (for the credit, services, or account)This is known form of abuse and leads to the suspension of the accounts found abusing the platform

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I do not think I have a confusion about Digital Ocean Inc.'s businessIn their reponse, they did not mention that they are hosting [redacted] web siteI know that [redacted] is a domain name sellerAlready contacted them via email and phoneThey do not accept online complaints and they only want me to bid to purchase [redacted] I plan to report their unethical business practice to FTC.In anyways, I want to know if Digital Ocean Inc is willing to contact [redacted] for me or relay my message to themFYI, I made complaints to Digital Ocean Incbased on the following info: [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello, First off, I know this is frustrating so I'll provide both context and next steps for you on this privacy matter.In your letter, you mentioned that you had called us, left a voicemail, and emailedHowever, we do not have phone line--as we are an online company--and there is no history in any part of our system--not email nor even [redacted] or [redacted] ) with any contact from you on any matterTherefore, it sounds like you might have perhaps got us confused with a different companyIt happens and I can help from here.The next step for you is to try to get in touch with the website directlyYou can do this by looking up their WHOIS which happens to be from [redacted] (not us)You can find that information here: [redacted] In the future, if you do have any concerns about abuse on the DigitalOcean platform, we have an abuse form directly on our website that you can useHere is the link to help: h [redacted] Using the above form will make sure that we receive and reply to your caseAfter all, we are here to help and I hope this gets you pointed in the right direction.Best,Thomas [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It seems that the web page info has been modified after I filed a complaint using Revdex.comThe owner or so-called tech admin seems to have no intention of considering my requestUnfortunately, new web page displays more info incorrectlyBased on my research, this person (I believe that [redacted] is managed by one person) would not care of breaking the law if he/she could make moneyAt this point, I am afraid this person will sell the web data base to other greedy person before the [redacted] domain would be expired July **, The ownership records of [redacted] has been changed very frequently as follows: [redacted] ***When this person enrolls as “tech admin” (not private domain service offered by [redacted] ), phone number ( [redacted] ) and email address ( [redacted] ) are fakeA bit of google search shows suspected owner’s email address (See attached file)The domain name of this email address is also registered by [redacted] with the Indian island addressI strongly suspect that the owner of [redacted] should be reported to federal agency and state attorney generalPlease, provide owner’s information if you care about my safety and privacy protectionOr could you take down [redacted] web site? Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
they did not resolve the problem of my account, and credit back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have provided a GovtID proof as was instructed by DOCan they come clean please as to why was the ID which is a valid govtissued ID proof is not acceptable?Regards,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Sandeep Gupta

Hello,This is terrible to hear! We have actually written back to you on multiple occasions but it looks like you are not getting our replies (as you have not replied to them)Therefore, I'm really glad you found a way to reach outWe have noted in those replies that it looks like your *** was
compromisedPlease do continue to work through that process with themWe will are already in the process of refunding youFurther, please check your SPAM folder and filters to make sure that our emails are not going in the trash.Best,DigitalOcean

This account was found to be abusing our platform by selling DigitalOcean accounts with promotional credit--no purchase promotions--on the accountThey have not paid any amount to Digital Ocean (for the credit, services, or account)This is known form of abuse and leads to the suspension of the
accounts found abusing the platform

Hello,In general, we do not allow access to accounts to unverified individuals claiming to be the owner of the accountWe do go through a manual review processIn this case, it sounds like that manual review process determined you were not the owner of the account--according to the owner's
information on the accountUnfortunately, there are individuals that claim ownership of an account that are not the account owner.We do not have a customer support numberHowever, it sounds like the concern is not about whether DigitalOcean Trust & Safety support can be reached so much as dissatisfaction with the results of the investigation/reviewNote that we provide both a Support portal (***) and email support (***).Best,Digital Ocean

Hello ***,In reviewing the history of your account, we can see that you continued to use resources despite our directing you how to stop doing so; this was the reason why you were charged.The one and only message we received from you said "Please cancel this effective immediately" without context
or any follow up on 2016-10-** 04:12:UTC.It was unclear as to what was being cancelled (a droplet, a payment, the account?) or what concerned you had.We set through step-by-step instructions on deleting your servers so that you could deactivateWe received no response to our email though you clearly followed those steps and were able to deactivate in March We are here to help with any questions that is asked of us, but do not know you are having trouble if you do not replyWhen customers are having difficulty, we can work them through each step of the process and aid them along the way.We will not be offering a refund in this case.Regards,Thomas

Hello,For Security reasons, we do not discuss verification or account security processes with unidentified individuals and 3rd party systems.Regards,DigitalOcean

Hi **,Thanks for reaching outI'll do my best to explain things. First and foremost, your account is unlockedI have however removed the $creditAllow me to explain the steps that we took and why this is the correct procedure. The $credit that you added to your account is
through the GitHub Student Developer packageThe goal of the program is to provide current students with credit so that they can learn, host and use DigitalOcean's services while they're still learning and in schoolI can see from your email address that you certainly do have a .edu email address, however it's an *** email addressWe asked for a copy of copy of your valid student id and proof of enrollmentNeither were provided, and thus we've determined that you're not eligible for this promotionI'm sorry if this disappoints you. We took the action to lock your account because of the fraudulent signals that we received from your sign up and payment informationThere are many customers who signup with DigitalOcean with other's credit cards and we were taking steps to prevent what we felt like might be a future chargebackJust three days you've replied back to us and proved that you are who you say you are and thus your account is unlockedIt's also extremely abfor customers to come back to us 3+ months after initially opening a ticketIn this case, all of these signals were certainly a positive and I'll make sure to look into your ticket further to see if we can train our team on additional identifiers. Since we have taken the step to provide you access to our service I believe that we have fulfilled your requestIf not, please do let us know what you're expecting and I'll follow up with you. Thank you,*** ** *** ***

Hello,Sorry to hear your website was hijacked by another partyWe are definitely here to help but we need to be able to connect you to your account (in a way that does not publicly share your information)Can you please open a ticket with us on your account?We have a response time around
minutes so you should hear back from us rather quickly, if you do open a ticket.Best,Thomas E***DigitalOcean Platform Support Manager

Hello,We want to make sure that you get the best possible support that we can offer.Given the details you have provided, I am not able to locate your complaint. I really want to get to the root issue here to help. Can you provide a Ticket ID? If you do not have one, can you please open an abuse...

complaint here: [redacted]With that opened abuse complaint, we can dive into the root issue and help sort out what is happening in this instance.Best,ThomasDigitalOcean

Hello,We highly recommend that you reach out to legal counsel for your concerns about this site compiling public record information about you. They can help you pursue any court orders that we would then be able to use to put an injunction on their server. Short of that court order, we will not be able to remove a server for providing access to public information. Again, please seek legal counsel.I would further note that we do not provide private interactions between our customers and ourselves. Therefore, we are not able to post on Revdex.com or provide to you those correspondence.Further, we do not remove or alter information or data on a customer's server. Each customer has autonomous control of the data on their server. In cases where the customer has violated the law or our T&C, we can and will take action such as powering down their server or removing their server altogether.Again, it is not a pleasant situation to see your public information compiled in one place and displayed easily but that does not necessarily mean that a violation of law has taken place. We recommend that you seek legal counsel to help further your complaint and this will be our continuing recommendation.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
It seems that the web page info has been modified after I filed a complaint using Revdex.com. The owner or so-called tech admin seems to have no intention of considering my request. Unfortunately, new web page displays more info incorrectly. Based on my research, this person (I believe that [redacted] is managed by one person) would not care of breaking the law if he/she could make money. At this point, I am afraid this person will sell the web data base to other greedy person before the [redacted] domain would be expired July **, 2016.  The ownership records of [redacted] has been changed very frequently as follows: [redacted]When this person enrolls as “tech admin” (not private domain service offered by [redacted]), phone number ([redacted]) and email address ([redacted]) are fake. A bit of google search shows suspected owner’s email address (See attached file). The domain name of this email address is also registered by [redacted] with the Indian island address. I strongly suspect that the owner of [redacted]should be reported to federal agency and state attorney general. Please, provide owner’s information if you care about my safety and privacy protection. Or could you take down [redacted] web site? Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
  I totally disagree the response,the first,as mention from digitialocean,they block my account because of fraud credit, actually after I submit my photo ID,and picture I hold ID,and credit card,they still did not unblock my account, on the contrast, he ask more privacy document. I have to go to you for help ,then they just unblock account, before unblock, I just did not provide any more privacy to them,making thie complaint is the real reason why they unblock, actually they did not care any customer's privacy, even what kind of government issue.the second,the rep mouths are full of lies,at first, they said,the reason of block is “Your ID is from Connecticut, but your address provided says Oregon”And latter ,the reason change to” because I open a case and respone in 3 months”, in the mean time, I did not provide any more and discuss any more with them, that obviously they did not real method and standard to evaluate the account if belong to fraud, all the reason they mentioned is excuse, should I stay somewhere from birth to death, or should I keep an eye on what they saying without any other saying, as a fact, just because I am confident that I did not fraud any one so I back to response them and providing them my IDThe third,digital ocean is playing a bait and switch game, it advise that on Github offer credit, but did not said that there are so many limitation, here is the list, all Digital Ocean has ask for 1. A photo of you holding your government-issued photo ID or passport2. A photo of the credit card you are using with the ID in the same pictureAfter learn your race from id, then ask for1. Your unique promo code2. Photo of your valid student identification card 3. Photo or screenshot of official proof of enrollment (enrollment letter, transcript, etc)4. A screenshot of your “Request a discount” page: [redacted]5. A screenshot of your GitHub Account showing the promo codeCan anyone imagine, I need to upload at least this seven docs to use their 5$ per month services, yes just $5, I need provide so many privacy, also this is not guarantee I can use, maybe have more, but I am tired to deal with them, if DigitalOcean this want to offer credit,should list their standard,and docs they need to open their services before we apply, after we get credit, and make more and more tricky standard and limit to prevent us from using. Yes, if I happen to know they are so mean like, I will never apply it,  will not play bait and switch game with them. The fourth, after reviewing the cases of digitial ocean public in Revdex.com. I surprisely found nearly half case is some kind of relative Foreign races or foreign like,   I really doubt there is something discrimination of DigitialOcean, I learn same from other and my cases. We all provide the id, which DigitalOcean can clearly know our race, then, we got more tricky and ridiculous requirements,Even my bank Or IRS did not ask so much privacy thing to prove ourself, even A 5$ services company pay so much attention on it, do you believe they are really care about protecting their customer, or just care about the color of customer skin?Finally I will never stop looking for justice and respect on this matter before settle, also I think I already provide enough thing to get my account reinstate with credit
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,We do not discuss account or verification details on 3rd party services as a security issue.Regards,DigitalOcean