Woo Hing

Hello, We have replied to this account 13 times with replies from the customer. This includes CCing the multiple emails they are using. Thus far, they have not completed our security review to prove they are owner on the account.Best,DigitalOcean

Hi there,The GitHub Education pack is for new students only, I'm very sorry but we are not able to apply the GitHub Education pack promotional code to existing accounts. We are therefore unable to add this code to your account. There is more detailed information here: [redacted]Our offer was intended to allow students new to DigitalOcean some credit with which they could use for development, gain experience, learn and make the world a better place.Students must also verify that they are currently enrolled in a degree or in high school.If this doesn't sit well with you then I'm extremely sorry. However, we simply can't allow all of our current users to use GITHUB promotional codes. Best,DigitalOcean

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My question to this response, and again I am willing to provide all correspondence and copies of ID, is if this were true how can a reasonable person not verify the ID when all security questions are correct and the customer offers additional information when rejected as verification. They claim they can give requirements to avoid circumventing security, clearly that was not asked for and it was made clear that I understand in instances where fraud is suspected addictions information may be required. I did in fact attempt to log in from a friends computer and understand how a different IP/computer can look like fraud. The issue is a reasonable person undertaands that on occasion people use other devices and when that happens again as a reasonable person I accept that I must prove my identity to prevent fraud. Again I ask what additional information is needed and refer back to the lack of service and hostile responses of their security team. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have linked my credit card, the education pack's prome code has $50, and I didn't run out of it.  Account balance is not necessary to recharge. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Please specify why does my response not match what you had asked for? You had for the following which I provided in my email that was attached in my earlier response to Revdex.com and was sent to you the same day. I had a PAN card (Govt. issued ID proof) holding up against my face and sent the picture as was asked:To help us verify your identity, we request that you please take a picture of a piece of governmental issued ID (like a passport, drivers license, or military ID), along with a photo of you holding it up to the side of your face.  
This is just a lame effort to stall or delay the resolution from your end and keep me and Revdex.com hanging. Now I am even considering suing your org. for the damages you have caused to my firm so be prepared. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This account was found to be abusing our platform by selling DigitalOcean accounts with promotional credit--no purchase promotions--on the account. They have not paid any amount to Digital Ocean (for the credit, services, or account). This is known form of abuse and leads to the suspension of the accounts found abusing the platform.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I do not think I have a confusion about Digital Ocean Inc.'s business. In their reponse, they did not mention that they are hosting [redacted] web site. I know that [redacted] is a domain name seller. Already contacted them via email and phone. They do not accept online complaints and they only want me to bid to purchase [redacted]. I plan to report their unethical business practice to FTC.In anyways, I want to know if Digital Ocean Inc is willing to contact  [redacted] for me or relay my message to them. FYI, I made complaints to Digital Ocean Inc. based on the following info:[redacted]       [redacted] [redacted]           [redacted]        [redacted]      [redacted]         [redacted]        [redacted]       [redacted]   [redacted]        [redacted]        [redacted]        [redacted]        [redacted]            [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, First off, I know this is frustrating so I'll provide both context and next steps for you on this privacy matter.In your letter, you mentioned that you had called us, left a voicemail, and emailed. However, we do not have phone line--as we are an online company--and there is no history...

in any part of our system--not email nor even [redacted] or [redacted]) with any contact from you on any matter. Therefore, it sounds like you might have perhaps got us confused with a different company. It happens and I can help from here.The next step for you is to try to get in touch with the website directly. You can do this by looking up their WHOIS which happens to be from [redacted] (not us). You can find that information here: [redacted]In the future, if you do have any concerns about abuse on the DigitalOcean platform, we have an abuse form directly on our website that you can use. Here is the link to help: h[redacted]Using the above form will make sure that we receive and reply to your case. After all, we are here to help and I hope this gets you pointed in the right direction.Best,Thomas[redacted]

Hello [redacted], As per our conversation through your DigitalOcean account, we have resolved this issue with your account being locked and you have been granted access once more. You can access the personal information that you needed. I do see that  we replied to your inquiry in just over an...

hour. We will continue to do all we can in order to reduce that response time in order to more quickly resolve any future issues. I have included a note below about ways that you can help us in resolving the case even quicker.While we do not publicly discuss issues on an account, we do want to note that fraud or abuse related issues are taken very seriously by DigitalOcean. In such cases, we will place a hold on an account and work with you to resolve the issue as we want to make sure that your account and payment information are secure. I know in this case that your email was routed through your droplet on the account. When the hold was placed on the account, the email was no longer available to you. This slowed down our ability to communicate with you to resolve the issue. We strongly recommend that you have a non-account-dependent email so that communication can continue even in the event of a hold or outage. While such events are rare, having an open line of communication will help to get you back up and running quicker. If you do have any further concerns, please reach out to our Support team. We are here to help. Best, Thomas E[redacted]Platform Support Manager at DigitalOcean