Woodforest National Bank

Amazing Exteriors appreciates any concerns that our customers have and is willing to work to a successful end to ensure complete customer satisfactionUnfortunately in this case we will have to work thru legal channels to come to a resolution as your attorney has already made contactThe specifics of this matter will be sorted between our council

Mr [redacted] review is very unfortunateThroughout this project, upon establishing the first issue, our VP of Operations has personally been to the site dozens of timesWe have done our best in providing resolutions to Mr [redacted] We have spent both funds and resources above and beyond to coordinate the replacement of his floors multiple times and complete the job by a deadline for a family functionWe left this job site with the impression that everything has been corrected and completedOur VP has also been in consistent contact with himI believe there might have been some miscommunication in the end as this review was written only after we disagreed of yet another request for thousands of dollars to replace flooringWe are willing to accommodate the third floor repair for the mentioned $to make sure that Mr [redacted] is happy

We are sorry that you failed to abide by the guest license agreement that you agreed to before you could rent the houseThe guest information book in the home also clearly states the guests are to haul away their trashTrash haul off is not included in the cleaning feeWe have the picture of the full large trash sack you left in the home the day you checked outThe house keeper took the picture and sent it to management when she got to the home to clean it after you checked out.Trash haul off is not included in any of our cleaning fees our nightly rate because 1) it can't be quantified, different guest groups generate wildly different amounts of trashOne price fits all on trash haul off just doesn't work2) House keepers travel with their vehicles loaded with cleaning supplies, restocking product and cleaning equipmentThey don't have room in their vehicles to haul off guest trashSo when they are tasked with guest trash haul off they must unload their vehicles and make a special trip to a village or county trash collection point (as you noted these collection points are not always convenient)This extra service cost you $which was paid to the housekeeper.We hope you can visit beautiful Ruidoso again soon

Attached is our reponse to the consumer's complaint.Thank you,Woodforest National Bank

Complaint: ***
I am rejecting this response because:
There is no litigation pending at this time. Now they are blatantly lying about our engagements. You better believe there as been name calling. These cowards don't have the right to just decide "what is right", and leave the consumer without a voice. They are frauds, and now liars. Jeff admitted the deficiencies to me on the phone. I have other people that are business owners as well as a commercial pilot in our group that witnessed these same deficiencies. As you see in their response you may now see the spin doctoring I have been dealing with. They simply stated that a "mop was left in the garage". Wow, not the issue at all. It was the putrid smell that permeated throughout the house that we had to contend with. They never even responded to why they never came to even address the issues when I call, and they promised to do so. It appears they are kissing up to the Revdex.com instead of stating a valid defense. Please let me know what I need to do at this point. I'm am officially rejecting the response because it is no response at all. They are lying, and if I have to get the people that were there to write statements I will. I hoping the Revdex.com will see through this "non response" they made as an understanding of what the consumer "me" has already been dealing with. I trust the Revdex.com to do their due diligence in this matter before more consumers are taken advantage of by this unethical company
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

It is still unresolved

We are sorry that you failed to abide by the guest license agreement that you agreed to before you could rent the houseThe guest information book in the home also clearly states the guests are to haul away their trashTrash haul off is not included in the cleaning feeWe have the picture of the
full large trash sack you left in the home the day you checked outThe house keeper took the picture and sent it to management when she got to the home to clean it after you checked out.Trash haul off is not included in any of our cleaning fees our nightly rate because 1) it can't be quantified, different guest groups generate wildly different amounts of trashOne price fits all on trash haul off just doesn't work2) House keepers travel with their vehicles loaded with cleaning supplies, restocking product and cleaning equipmentThey don't have room in their vehicles to haul off guest trashSo when they are tasked with guest trash haul off they must unload their vehicles and make a special trip to a village or county trash collection point (as you noted these collection points are not always convenient)This extra service cost you $which was paid to the housekeeper.We hope you can visit beautiful Ruidoso again soon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My husband and I checked on our siding yesterday on our home in ElginIt seems to have been fixedIt was a loose piece of
siding on the rear of our homeI am a bit hesitant to say it is fixed as we were able previously to pop the siding back into place, it would look fine for a day or two then would pop back outSo I will update you if the siding do any stay in placeThanks *** *** Watercolors & Pastels *** Oh, taste and see that the LORD is good! Blessed is the man who takes refuge in Him! Psalm 34:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We believe that Mr. [redacted] has received just consideration for a mop bucket in the garage and that based on thorough investigations the rest of his allegations are patently false.Prior to posting his complaint with the Revdex.com, Mr. [redacted] has threatened litigation in this matter both verbally and in...

writing via email as well as engaged in name calling. We are informed and believe that given this, we are best served to avoid informal debate on the matter through third parties or open internet billboards.We have respect for the Revdex.com and what your organization does, but withlitigation formally threatened, we would hope that your organization would in this instance understand our position in not involving you further.Sincerely,Hummingbird Cabins

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I sincerely apologize for the pain these issues may have caused you and yours. After an extensive review of your challenges; we have determined that we failed you in our internal communication breakdowns. We have since implemented a re-training on customer service and put new and better processes in...

place to completely eliminate these challenges for future customers. We also reviewed all the photos of the work in process and all documentation related to your project and can happily state that your job was done in a professional manner and consistent with the manufacturers guidelines. The challenge is that we did not communicate what the end product would look like effectively.   We offer to work with you finalize this project in order to do this I suggest that we utilize a third party arbitration service to clearly detail what needs to be done.

Amazing Exteriors appreciates any concerns that our customers have and is willing to work to a successful end to ensure complete customer satisfaction. Unfortunately in this case we will have to work thru legal channels to come to a resolution as your attorney has already made contact. The specifics...

of this matter will be sorted between our council.

The business responded to this complaint but asked that its response not be published.

We are sorry for the damages Mrs. [redacted] had during the delivery of her goods. While the movers were unloading the customer address the foreman/ driver with the damages, he called the office and was instructed to compensate the customer with $267 worth of 1.5 hours of labor.  The customer...

agreed to that amount at that time and told the driver she only will contact the office about the damages to her crib mattress. When the customer called the office, all details of our liability coverage and claim procedure were explained in details. Customer acknowledge that and even asked if it was any point of her submitting a claim and she was advise to do so for further consideration. We don't know what change since than.  No additional insurance was purchase during the move and our liability coverage is $0.60 per pound per item and therefore the compensation amount was $198. Given that she was already offered a higher compensation no money was due. When customer called our office after receiving our claim settlement email, she was rude and threaten to bad mouth our company and demanding instead of trying to talk and solve any issues.  Along with the claim she was refer to our Arbitration program in case she is not agreeing with the outcome. This is a general procedure that we do with all our customers. We do understand that moving is hard and the frustration that having damages can cause, however we were always very polite and informative on how to handle the situation. We referred the customer to our arbitration program and they will determine any further outcome. There was no need to contact the Revdex.com or escalate the situation as no final determination have been made.

Revdex.com:This letter is to inform you that Woodforest National Bank has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/21/2017 and assigned ID 11948791.
Sent: Saturday, January 21, 2017 1:59 PM
To: drteam <[email protected]>
Subject: Re:...

Your complaint has been received
This complaint can be cancelled. It has been resolved.

Attached is the response to the above complaint.Thank you,Woodforest National Bank

Mr. [redacted] review is very unfortunate. Throughout this project, upon establishing the first issue, our VP of Operations has personally been to the site dozens of times. We have done our best in providing resolutions to Mr. [redacted]. We have spent both funds and resources above and beyond to...

coordinate the replacement of his floors multiple times and complete the job by a deadline for a family function. We left this job site with the impression that everything has been corrected and completed. Our VP has also been in consistent contact with him. I believe there might have been some miscommunication in the end as this review was written only after we disagreed of yet another request for thousands of dollars to replace flooring. We are willing to accommodate the third floor repair for the mentioned $700 to make sure that Mr. [redacted] is happy.

Our
response to the consumer’s complaint is attached.  Please let us know if
you need additional information.
               
Thank you,
Woodforest National Bank

Our response to the consumer’s complaint is attached. Please let us know if you need additional information.  Thank you, Woodforest National Bank