World Auto

Review: I visited World Auto to check what my payments per months would be if I financed a car. The representative George told me that I need to put down $3,000 in order to do so. I asked multiple times if I decided not to take the car would I be charged any fees for cancelling, he assured me that I will get my full $3,000 deposite back that this was just to see if I would be pre approved. After receiving my financial information back from them I was approved with a 7.29%. That was too high so I decided to cancel. They told me that the bank that approved me in charging a 10% fee of the total amount financed ($17,500) which on the website he price for the car is $12,980. So I would receive about $1,300 back from my $3,000 deposits. I asked for the bank name that is charging me the 10% and they refused to release that information to me. I also asked to speak to a manager because this wasn't told to me prior signing after I asked multiple times. They couldn't get me the manager stating that he's never there and that George the sales rep said he is his own manager and that there's nobody above him. George told me that I should call back Monday to come in and get a refund and hung up. On Monday, January [redacted], I called multiple time before telling the secretary I'll come down and speak to the manager gave to face. Approximately 10 minutes later, George called me and told me that the bank again is charging me the 10% and that he can't give me any information before hanging up he said that I have to wait until Friday because that's when they process refunds, to come in after 3pm the financial manager would be there. I went back Friday and the financial manager told me that he is going to refund me the full amount of $3,000. The manager came out of his office very aggressively and told me that I'll have to sue him in order to receive all the money back. I told him George said that the bank is hanging me and he said no, we're charging you because you want to be an *explicit language* he also stated that I'll have to pay for not taking the car. I asked to speak to his manager and he said "[redacted]". I asked for the paperwork again and he said we don't have anything you. I said I'm not leaving without my $3,000 and he said that I have to take the $1,263.00 reimbursement back or leave. I left and called the cops to file a complaint but they directed me to the Revdex.com. I never signed any ownership or possession of the car.Desired Settlement: I would like to be refunded my deposite of $3,000.

Business

Response:

THIS IS IN RESPONSE TO THE COMPLAINT FILED BY OUR RESPECTED CUSTOMER, [redacted]. FIRST OF ALL, THIS COMPLAINT IS FILLED WITH FALSE ACUSATIONS, LIES, FRABICATED INFORMATIONS AND FACTS, PROVIDED AND WRITTEN BY [redacted]. WE, AT JF MOTORS LLC, BELIEVE IN CUSTOMER SERVICE AND COMPLETE SATISFACTION. WE STAND BY OUR SERVICES AND PRODUCTS. [redacted] VISITED WORLD AUTO TO PURCHASED A VEHCILE. HE FILLED OUT A CREDIT APPLICATION TO OBTAIN FINANCING, HAD HIS INSURANCE FAX US THE INSURANCE CARD AND BINDER FOR THE VEHICLE AND GAVE US THE DEPOSIT ON HIS FREE WILL. IT IS VERY OBVIOUS THAT A PERSON GOING TO THAT EXTENT WAS THERE TO BUY A CAR, NOT JUST INQUIRE ABOUT PAYMENTS. HE WAS APPROVED BASED ON HIS VERY OWN CREDIT FILE. HIS A.P.R. WAS BASED ONLY ON HIS CREDIT FILE, NOT ANYTHING ELSE. BANKS MAKE THOSE DECISION, NOT THE DEALERSHIP. [redacted] USED HIS CREDIT CARDS FOR THE DEPOSIT. UPON DECLINING HIS LOAN CONDITION HE WAS ADVISED TO COME BACK FRIDAY FOR HIS REFUND. WHICH IS STORE POLICY AND AS WELL AS CONSIDERING THE FACT THAT THE MONEY GIVING TO US BY A CREDIT OR DEBIT CARD DOESN’T COME TO OUR ACCOUNT FOR FEW DAYS. [redacted] REFUSED AND STARTING YELLING AND SCREAMING. FINALLY HE LEFT UNTIL HE CAME BACK ON FRIDAY. AS HE SAID IN HIS OWN COMPLAINT THAT THE FINANCE MANAGER CAME OUT AND ASSURED HIM THAT HE IS GETTING THE FULL REFUND. BUT AGAIN [redacted] STARTED SCREAMING AND CURSING. HE STARTED TALKING TO OUR CUSTOMERS FOR NO REASON AND ADVISING THEM TO GET OUT AND NOT BUY THE CAR. HE WAS ADVISED NUMEROUS TIME NOT TO DO THAT, BUT HE REFUSED TO LISTEN AND WE HAD NO CHOICE BUT TO CALL THE COPS ON HIM. THIS SITUATION WAS CREATED SOLELY BY [redacted]. AGAIN, AS HE SAID IN HIS OWN COMPLAINT, THAT HE WAS ASSURED THE DAY HE CAME BACK FOR HIS REFUND THAT HE IS GETTING ALL THE MONEY BACK, THERE WAS NO NEED TO BE SCREAMING, CURSING AND TALKING RUBBISH TO OUR CLIENTS. BUT IN ANY EVENT, WE BELIEVE IN HONESTY AND CUSTOMER SERVICE & SATISFACTION. [redacted] IS MORE THAN WELCOME TO COME BACK FRIDAY, THE SET DAY FOR REFUNDS, AND PICK UP THE DEPOSIT, AS LONG AS HE COMES IN A NICE MANNER, NOT SCREAMING, CURSING OR JUMPING. FOR ANY FURTHER INFORMATION PLEASE DONOT HESITATE TO CALL US. WE THANK YOU IN ADVANCE FOR YOUR TIME AND EFFORT IN THIS MATTER AND LOOK FORWARD HEARING FROM YOU.

Review: This business refused to refund me for a car I did not end up buying. Dealer told me a refund will be issued but never produced a refund. They ignored my calls continuously and basically tried to keep the money from a transaction that never happened. After disputing these transactions with my credit card companies I finally got my refund. The main issue is after the fact they continued to run my credit damaging my credit score. I have received many credit application denials in the mail and will save them as proof.

Review: The way you advertise your car prices are deceptive, I came really to buy a car at the price I see online on your wedsite and I was told that if I do not finance through you I cannot get that price.Desired Settlement: you should have one price listed for your cars

Business

Response:

To whom it may concern:We apologize for any inconvenience our sales team has

caused. We believe in customer service and satisfaction. Our prices our firm. But

you do have the choice of financing it or paying cash. Again, we apologize for

any trouble.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your listed price is deceptive to consumers because the regular price is nowhere to be found in the advertising so this leads me the consumer and other consumers after me to believe that you're listed price is your firm market price but in reality like you mention it's not, this is deceptive I will be satisfied when your special price is listed side by side with your firm market price.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is not ture statement, mater of fact that is the main reason I wrote the complaint in the first place. Your answer by no means is a acceptable response to my complaint

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom it may concern:We apologize for any inconvenience our sales team has caused. We believe in customer service and satisfaction. Our prices our firm, its your choice to buy the car from us or not. Again, we apologize for any trouble.Thank you

Review: Car costed a total of $14000+, and I paid down payment of 5000. The business placed so many extra coverage on my car which I did mot want causing my total finance balance to be $16000+. The business did not give me a contract until about 3 months after and I had to drive 5 hours to get it because they refused to discuss any of my transaction over the phone. There is no area on the contract that state I cannot dro9p the coverage they placed on the car whenever I want, but yet still the business refused to take off the extra coverage. In addition, the business placed extra security package on the car which was on the car before I even financed it or sign any paper work with them. Also there is no area on the contract that stated I could not refuse this package as well whenver I wanted, but still the business refused take off the extra package they placed on it.Desired Settlement: I would like these extra coverage/fees and security package be taken off my finance balance.

Business

Response:

To whom it may concern:This is in response to a compliant filed against us. First of all, [redacted] did not purchased the vehicle on 4/*/2015, it was purchased on 04/**/2015. [redacted] came twice to our facility to finalize the sale. Secondly, [redacted] is well educated person, since he is a Registered Nurse by profession. [redacted] was clearly explained every single detail about his contract before he agreed and signed anything on his own free will. No extra charges were added to [redacted] contract. An envelope was given to [redacted] with his copies of the contract, just like every other client of our get. Now we are in almost August. [redacted] must have received the bill from his finance company, and have made payments. Why would he wait almost three months and made payments if he had any concerns or questions about his sale. Finally, [redacted] was never forced to purchased his vehicle. He came twice before he finalize his sale, so he had enough time to think about it. He reviewed everything and agreed to it before he signed and took his copies. [redacted] left a very happy and satisfied customer. We understand that anyone can run into a tough financial situation. But falsifying fact can not help the situation.We thank you in advance for your time and effort in this matter.Sincerely,Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Firstly I was not given a copy of my paper work until June. The finance staff by the name of Fawad stated they forgot to hand me the paper work. During the time from when I was when I did not have the paperwork present I called the finance department multiple times independently, with [redacted] bank and with [redacted]. The business would either state they could not discuss my information over the phone or stated they would call back but never did. Secondly, I do not have a hard time making my car paymens but do not want to pay for coverage that I did not want. "THERE IS NO AREA IN THE CONTRACT I SIGNED THAT STATED THAT I COULD NOT TERMINATE THE SERVICE CONTRACT FEE AND EXTRA SECURITY ACCESSORIES FEE THAT THEY PLACED ON MY CAR".

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern:We highly apologize for any miscommunication and any trouble that has caused you. Please keep in mind, that anything on your contract, that is cancelable, we have no issues processing it. Please Kindly get in touch with your sales associate to further assist you in the process. We look forward helping you out. And highly appreciate your business.Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I would prefer to use the Better Business Beurau as an intermediate between myself and the business. They constantly do not return calls and expect a customer to come to the business to resolve all issue even if a person live hours away. I can fax my contract to the Revdex.com and we can take it from there. It is clear that there is no statement disclosing that a customer cannot cancel the extra service coverage and extra security service that this business placed on my car. I just want to make payment on my car and not those extra additions the business placed on it.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Dealer swindle additional "optional" charges onto the price of the car and did not inform me that it was option. IN particular, dealer charged $1800.00 for vin etching on the vehicle without my consent and before I can decline it they said it was already done and the charge will not be removed. In addition, the finance representative provided me with two packages and failed to let me know that the option to decline an extended warranty was warrant, instead I was misguided and pushed to accept a extended warranty when I specifically asked to cancel. Furthermore, the vehicle was purchase and finance through [redacted] Bank. After complaining about all the additional cost, the finance representative finally said yes I am allowed to cancel the warranty once the loan to [redacted] is paid off which I would have to wait "3 months". I called [redacted], and even brought up questions on the contract to the dealer that it does not say that the loan can not be paid off sooner then 3 months. They kept telling me No its 3 months. After speaking with [redacted] and another loaner, the loan was paid off that very same month. I went back to the dealer to now cancel the warranty per their request that [redacted] Loan is satisfied.

Upon my request to cancel the extended warranty I received many "run-arounds". First was "The finance guy is not in" (Several times). The next "you have to submit a letter, you cant just come in" the next "He is on Vacation" the next "I made appointment and they will call you tomorrow". The next day came and they did not kept on this promise to call me for the appointment I had set up. I continue calling and I am still getting the runs around. The representative who answered the phone, named [redacted], was rude and refused to let me speak to a manager. He had told me that the finance guy is not in and he will call me tomorrow. In which, I requested to speak to a manager who he was talking to while on the phone with me. Instead he refused to let me speak to anyone and hung up. I called back again, and ask to speak to someone else, in which he once again refused to let me speak to anyone and hung up.Desired Settlement: I would like t o just have my extended warranty canceled and refunded to me! I believe they are delaying, and during this time of delaying I am getting charged for a warranty that I wanted cancel months ago! This is not the proper way to do business and I will not stand to let this company treat its customers like they are doing to me.

Business

Response:

Our [redacted] got in contact with [redacted] and requested him to come down to the dealership to pick up his refund check for the warranty cancelation but [redacted] notified World Auto that he would not be able to make his way to the dealership to complete the transaction until Dec [redacted], 2014. This is a follow up email to Revdex.com as an update. Should there be any questions please send an email or contact the dealership.

Review: I was scammed. After being guaranteed by a salesman that the final price would not change and paying a deposit, I was forced to pay a $1000 vin etching fee to when I went in to pick it up the next day. I learned that vin etching does not cost anything close to $1000, and is actually much closer to $20. I went in to speak to management, and was screamed at and ignored. It was very clear that they did not want to discuss with me the vin etching fee. I had scheduled an appointment with management, but was rudely told that the "finance guy" who is responsible for all the scamming is rarely free.Desired Settlement: I would like my $1000 back for paying for a vin etching service that costs around $20. There are many others I have been in touch with that have been scammed similarly.

Business

Response:

To whom it may concern,This complaint is full of lies and fabrications. [redacted] was never pressured or forced to buy the vehicle he purchased. He purchased the vehicle and the financing for it, after carefully reading and understanding every word of it. If Mr.Prashant had any issues or concerns, he should have never at all signed a single document or agreed to it. But, not only he signed one document, he singed many after being explained by our finance manager everything in detail and understanding himself everything regarding this purchase. The fact is that Mr.Bhatt came the first day and came again the next shows enough that he loved the vehicle, the price and our service provided to him by our very well experienced and knowledgeable sales staff. We thank you in advance your time and effort in this matter. Thank you,Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I do not think you understand my complaint. My complaint revolves around paying $1000 for vin etching, a service that costs around $20 in reality. I did not know this service costs $20, or else I would not have completed the transaction. I was directly misled by finance manager into grossly overpaying for a nominal service, and being lied to about its insurance benefits. Perhaps you do not understand my nuanced claim, so I have gone into greater detail below:I alleging that this business operates in bad faith. I was given an ultimatum when I went to purchase the vehicle that if I did not pay for this vin etching service, I would not be able to purchase the vehicle. This is after Carlos, a salesman, verbally confirmed a sales price with me and ensured that no other charges would be added, except for bank fees and taxes. A vin etching service pocketed by the dealer does not constitute a bank fee or tax. When I went to sign the final papers and pick up the vehicle, the man I was dealing with told me I had to pay this $1000 charge or walk away. When I intimated that I did not think this was fair, he got up and gave me my deposit back, saying that this deal was done. Then he said, "why don't you let me make some money too, since you are getting such a good deal." This manager made my choices very clear: 1) either walk away for this birthday present from my son who fell in love with the car after he expected to drive it home that day or 2) realize that Carlos had lied about not having additional charges and accept this $1000 fee. And to justify this $1000 fee, the manager said my insurance premium would be reduced by 10-15%, so that over time, I would make my money back. So I believed him, and signed the contract. I did some research on my own and discovered vin etching costs way less than $1000. And I called my insurance company and found that I save around $15-20 per year, much less than necessary to recoup my $1000 over time. This smells like clear cut fraud to me. Cheating me out of money by overcharging for a service that costs much less. I didn't know vin-etching is a $20 service, and that I don't save much insurance money. But that is the direct opposite of what you sold to me when I came to close the deal. Show me any reputable service that charges $1000 for a vin etching job. There are other complaints all over the internet saying you charge a similar vin-etching charge. I doubt they are all also lying. I would appreciate if you fully read and understand my claim before alleging that I am lying and fabricating. By saying that I am lying, then you are denying that you charged me $1000 for a $20 vin etching service. This is the central aspect of my claim, which you did not at all address in your response to me.So in short, did you or did you not charge me $1000 for a $20 vin-etching service? I believe the answer is clear.Thank you for your time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

First of all, I do not or have never waited or worked at a coffee shop. I do understand how your business model works. Sell cars for prices higher than you pay for them. But again, you are neglecting to answer the main part of my claim: did you or did you not charge me $1000 for a vin etching service that costs much much less than $1000? Your manager led me to believe that this vin etching service costs $1000 and I will be able to recoup the costs back through insurance. Now I know it does not, and hence, I am filing a complaint. My problem, is again, not that I was forced to buy the car by your management. My complaint revolves around the fact that I was misled into purchasing a $1000 service that in reality costs much less. This is the second email you have sent me but you conveniently do not mention the vin etching payment. And to repeat myself some more because you seem have to missed all the crucial points of my previous email, there are other people with the exact same complaint on the internet. Please answer this vin-etching claim. To be perfectly clear for the third time: I am not disputing being forced to buy a car from your store. I am disputing being sold a service that actually is worth $20 for $1000, and being lied to and told that what I am paying will be recovered by insurance over time. Strong-arm negotiation tactics by the manager there is further evidence of bad faith. And failing to mention the $1000 vin etching charge in your second email seems fairly suspicious to me. Please do try and address the crux of my argument: VIN ETCHING!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

PLEASE FOLLOW UP WITH [redacted] AT Revdex.com FOR FURTHER ASSISTANCE. THANK YOU

Review: Like the previous complaint on this site the dealer adds additional "optional" charges onto the price of the car. the dealer charged $2990.00 for vin etching and 160 point inspection which I could not decline it they said it was already done and the charge will not be removed. In addition, the finance representative provided me with extended waranty and failed to let me know that the option to decline, instead I was misguided and pushed to accept a extended warranty when I specifically asked to cancel.

After less than 1000 miles of driving, one of the engine warning lights was showing on the dash, and I called the dealer, apparently the guy who sold me the car no longer works there (this was 1.5 months after purchase), so I was given the run-around like usual "i didn't sell you the car" and after a few more calls, and visits (most times I could not get someone on the phone) I was scheduled to a local shop. In the meantime, the warning dash light went away.(I drove the car back and forth from the dealer).

At the local shop all they did was actually looking at the car, and they told me to come back when the light is on.Now this to me seemed suspicious as I did not received any paperwork or documentation on none of the visits. So I went on my own to a certified MINI shop.And there I was in for a big surprise:

On a 32 point inspection(free of charge) they discovered more issues than the dealer discovered on an 160 point inspection!

- None of the fluid were replaced - Isn't this common courtesy to sell the car with a fresh oil change? when I brought this up to the dealer their excuse was that oil will last only like 3000 miles - which is also not true - on this car it should last a lot more than that

- The rear brakes were out

- the light on the dash did indicate a problem - so if I would have waited until the light would come back again, I could have had more issues

- The waranty policy that the dealer sold me did not cover anything, luckily the car is still under factory waranty so the out of pocket cost was less.The bill was still a steep 686.36. At least they documented everything nicely, and they (the MINI shop) did fix my problem.

So after this unpleasant visit, now armed with the documentation, I went back to the dealer to cancel the waranty, it took good 2 weeks, and it seems like they have any excuse possible ready for you. I was first at the old place where I picked up the car, no results, then I went to the new place(where the finance office is), same results - they will ask me if I have an appointment and then they will tell me that I cannot just walk in there without an appointment. Furthermore when I asked them to make an appointment I was just handed a business card, no written confirmation of my appointment whatsoever.

This was on a [redacted], and I was told they can only serve me on next [redacted]. So of course I went there, and after a long wait(i was asked again if I have an appointment) I finally talked to the finance guy, which tried to convince me about keeping the extended waranty. surprisingly he agreed to cancel, but I had to come back the next day for a signature.

While I was there I asked why is my certification/vin etching not itemized in the contract - the response was that it is included in the price.

I don't find this to be correct - since the advertised price was 12.000 and I ended up paying close to 20.000, and even the advertising website was updated stating "sold for 12.000"

Even tho has been a good few weeks since I asked for the extended waranty cancellation, currently it is still active, and I haven't seen the refund in my loan account.

So since just cancelling the extended waranty was such a pain I figured there is no way I can get the certification money backDesired Settlement: I would like the full refund for the $2990 that I was charged for certification/vin etching since that certification was not properly done.

I would like to speed up teh cancelation for the extended waranty - since it does not help me in any way.

I do understand that since this is a financed car I would not get the funds myself, and they will return to the financing company.

Business

Response:

To whom it may concern: This is in response to the complaint filed by our respected customer, [redacted], ID# [redacted].First and foremost, we deeply apologize for any inconvenience and misunderstanding this may have caused for both parties. [redacted] purchased Used 2011 Mini Cooper with the mileage of 44,636 on October [redacted], 2014. He was not forced to sign or buy anything. He read every single document and signed with full consent. He also test drove the vehicle before purchasing it. Before the vehicle was deliveredto [redacted], it went through the Required [redacted] State inspection, in which everything was check according to the state law and passed. [redacted] has exaggerated the situation a little too much. As [redacted] confesses himself, we made an appointment with a Mechanic Shop for the car to be checked out. And as he confesses himself that upon his arrival there was no check warning lightwere on. The mechanic still checked the computer and found nothing wrong with it. [redacted] owns this 2011 used car and he can take it anywhere else he want and do anything he desires to his vehicle.Mechanic shops are in business to make money and that’s exactly what the shop [redacted] went to did. Even in his own statements [redacted] failed to disclose anything wrong, except that he changed brakes. The very same Brakes, [redacted] has no issue what so ever with for more than a month and a half of driving the car and were also checked at the time of the Official [redacted] State Inspection Station.Again, [redacted] exaggerated the whole situation to an extreme. [redacted] came on a [redacted] without any phone call or appointment, when we were almost about to close the store. He wasscheduled to come back on the very next [redacted] with a mutual consent. He came and spoke to our finance manager and requested to cancel the warranty, which he again admitted himself that we agreed without any issues. The very next day, on the [redacted] of January, 2015, the warranty form was completed and singed by both [redacted] and our management. The cancellation requested has beenmailed out and once cancelled, the money will go back towards [redacted] finance Bank, which was explained, understood and agreed by him. Finally, [redacted] has requested to cancel the warranty and we have agreed to it and it has been processed. [redacted] came to get his car checked out and as he admitted himself, the vehicle waschecked out and there were no check engine lights on. Any additional checkups and repairs [redacted] did at a third party repair shop on his own vehicle is his own responsibility and call. We thank you in advance for your time and effort in this matter. Please do not hesitate to contact us for any further help you require in this matter. Sincerely,[redacted] World Auto

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Let's start with the beginning - I was not informed that the certification is in fact optional, and when I asked why is my original price and certification not itemized in the contract I have been told that it is included in price ... so legally I actually just paid more for the car, and since the certification is not itemized, I cannot even prove it's existence. I only have a handwritten note from the sales representative, that funny enough doesn't work there anymore. I still have the original email with the advertised price. Second - I don't know how you got the idea that I test drove the car(that was my mistake).The first time I drove the car was after I signed the papers. I had a friend with me 2 times when I visited.Yes, I did enter the car and I started the engine before, does that count as test drive? Third:The ** State inspection - the fact that the car passed ** state inspection does not fulfill your promise and that is not what I paid for. ** state inspection cost is under $100. What I paid for is a 160 point detailed inspection for which I was charged $2990. And yes the representative did say 160 point, even if the unofficial paper that was presented to me shows only 125.At the time of signing the contract, I did not receive the signed version of the certification. Regarding the mechanic shop that I was sent - there is no documentation whatsoever on the time scheduled from the dealer, or what the mechanic checked, and I am a little confused from the response "third party repair shop" I mean what is the advice here? how much more official repair shop can it be other than the original manufacturer shop? I followed the procedure correctly, I called the dealer few times, then I went and visited in person, and after 2 visits onsite I finally got an appointment to the shop the dealer recommended - again no official documentation has been made, and by the time I got the appointment a week passed, and my dash engine light went away. The shop that I was sent to never connected a** device to my car, just looked at my dash and advised me to come back when the engine light is on. Right after Even if the dash light went away for the moment, the code did exist in my computer and I did have a problem.The whole point of a customer paying for a certification and extended warranty is to have a similar experience to the one when buying a car from a manufacturer. This was quite the opposite. Now since I was asked in the response : the official MINI shop(not the one the dealer sent me to) did read my onboard computer and found the code 2D55 - for intake VANOS. basically the intake solenoid was sticking.Luckily for me Mini was still under factory warranty and the part did not cost me anything.The warranty provided by the dealer did not cover any of the expenses. The big cost came from the fact that none of the fluids were fresh(Oil Brake fluid, washer) and there were some tangent jobs that had to be done in addition to the solenoid replacement. I don't want to be too picky, and I do understand washing fluid or brake fluid being old, but oil should be a common courtesy. Same story goes for the brake pads. I mean I paid for an 160 point inspection, and the list does include brake pads, how can someone miss so many things? The brakes felt weird from the first time I drove the car, the MINI shop just confirmed my suspicion(to be more specific, only the rear brakes - the front ones are fine) Speaking of scheduling - everything was off the books, I was only given a business card without any date or time,so there is no official appointment, so If next time I would show up and someone else would be there, they would have no clue if I had an appointment or not.(this actually did happen).They were very fast in responses before I signed the contract. Regarding the warranty part - Up to this day I still haven’t received the cancellation letter, even if more than one month has passed, and yes I do understand that further repairs are going to be supported by me, and I don’t expect to be reimbursed for the money I spent at the shop, I just want my money back on the certification, since that was something I paid for and it should have been done properly I do understand that the guy who sold me the car no longer works there, and probably that is why I got such a bad job with the inspection and response times but I feel this is not the right way to treat a customer. I am not exaggerating any of the facts, and it took me quite a few trips and phone calls, which just wasted my time and added to my frustration, hence the reason for writing this complaint.Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by World Auto regarding complaint ID [redacted]. Sincerely,[redacted]

Review: Firstly I financed a 2014 toyota camry from this dealership on 9/*/2015

the dealer and I agreed on a price and two days later the bank cals me and lets me now the price I agreed on with the dealership is not the same price they have. The dealership over charged me on the car.

secondly, I am the one who financed the car and some how the dealership puts the title in someon else name. Why am I responsible for a car thats not even in my name. After several times trying contact the dealership no representative had any answers for me and were very unhelpful. I decided to go down there my self and every time I went I was shut down by both the general manager and finance manager. I asked why wasnt the title in my name and they refused to give me an answer. Insted the manager turns his back on me and slamps the office door in my face. ADesired Settlement: All I want is for the corrections to be made and that my name be on the title considering I was the one who financed the car.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

To Whom It May Concern,
I decided to buy a new car so started looking on autotrader. On autotrader I found Acura TL 2012/Tech package for $17,198 at World Auto [redacted]. I called them just to make sure they have the vehicle I was interested and if there are any other charges. Lady I spoke to she said no and then she asked me when will I be there to see the car? So I drove all the way to World Auto [redacted] from Virginia.
Once I got there they had the car however they didn't let me test drive nevertheless the car looked nice therefore we started the paper work. On the paper she was charging me $17,198 + $2990. The $2990 was for 125 points inspection. That she never mentioned when I spoke to her on the phone. World Auto on [redacted] charges $2990 on every single vehicle but they don’t reveal over the phone or on their website. Even on their website car is listed of $17,198. So, please stop others people to go World Auto [redacted] to misuse their time because time is very essential.
Thank you