World Travel Holdings

To whom it may concern:We are in receipt of the complaint initiated by the above-mentioned clientCustomer satisfaction is always our primary concern, so it is disappointing to learn that we have not met Mr [redacted] 's expectationsWe appreciate your patience during our review of this matterI have spoken to Mr [redacted] directly today, and we are happy to report that the issue has been resolvedWe contacted [redacted] directly to have the missing 3,miles manually appliedWe have also given Mr [redacted] a refund of $to apologize for the issues and time he spent trying to get this resolved, and also as a thank you for being such a loyal customerOn behalf of United Cruises, we appreciate the opportunity to address our clients concernsIf you have any further questions regarding your reservation, please do not hesitate to contact us.Sincerely, [redacted] Customer Relations SpecialistUnited Cruises

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

To whom it may concern: We are in receipt of the complaint initiated by the above mentioned clientCustomer satisfaction is always our primary concern, so it is a disappointment to learn that we have not met Mr [redacted] ’s expectationsWe appreciate your patience during our review of this matter We have reviewed your reservation in specific reference to the $cancel fee, and the non-refundable processing fee of $Under the “Terms and Conditions” of our website, it does state that, “If cancellation of certain reservations is requested less than hours from the time of purchase and meets all the requirements below, [redacted] .com will offer you the option of a refund to the original form of payment or retain a credit to be used towards a future purchaseOnly reservations that qualify for the Deposit Program will be refundable within the first hours of purchase'Non-Refundable' and 'Deal of the Day' rooms do not qualify”This particular portion is specifically talking about any money paid towards the reservation at the time it was booked, not the cancellation feeFurther down, it does state that "we do charge a $administrative fee for all cancellations”Furthermore, it does also state that the processing fee of $is non-refundableI see that one of our agents did give you a call to advise that we would offer the $cancellation fee towards a new cruise valid for one year from the date of cancellation, and can be applied to the balance of the cruiseInstead of this and as a one-time courtesy, we will go ahead and refund the $cancellation fee that was charged, but unfortunately the $processing fee that was paid, is non-refundableYou will see the $back to your original form of payment, within to business days, depending on your banks policyMr [redacted] , we do apologize for any confusion or frustration this has causedOn behalf of Cheap Caribbean Cruises, we appreciate the opportunity to address our clients concernsIf you have any further questions regarding your reservation, please do not hesitate to contact us directlySincerely, [redacted] Customer Relations Specialist Cheap Caribbean Cruises

May 18,2016Revdex.comComplaint # [redacted] Re: [redacted] ***Daytime Phone: [redacted] E-mail: [redacted] We are in receipt of the rebuttal complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern, and it is a disappointment to learn that our initial response did not meet with Mrs [redacted] approval.On May 8, Mrs [redacted] called into our offices and canceled her cruise vacationMrs [redacted] was advised at that time the cruise line would hold $for penalty for cancel, Mrs [redacted] advised our agent to cancel the bookingWe have no control over cruise line penalties and must abide by their terms and conditions and also if the customer asks us to cancel a booking we must do so after informing them of the penaltyOn behalf of Cheap Cruises, we appreciate this opportunity to revisit our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact us [redacted] ***Customer Support

May 5, Revdex.com Complaint # [redacted] Re: [redacted] Daytime Phone: [redacted] E-mail: [redacted] To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern, and it is a disappointment to learn that we have not met Mrs [redacted] expectations We appreciate your patience, during our review of this matter Upon receipt of Mrs [redacted] complaint, Cheap Cruises initiated an internal review of her travel folioThe notes in Mrs [redacted] booking indicate that she has been in contact with a Customer Service Supervisor multiple times regarding her concerns and request for compensation The Supervisor advised that she has spoken advised Mrs [redacted] that pricing and availability change often we are never able to be guaranteed as well as the ships will also reach capacity in each category and the ship as a wholeMrs [redacted] saw a price on line that does not include taxes and government taxes they may varyFurther looking into this bookings notes Mrs [redacted] called several times and advised our Customer Service Supervisor she was told it would only cost $to add a 3rd person, this amount was advised to her the day of booking as the deposit amount only if ship has availability and penality has not been reached yetMrs [redacted] has not been guaranteed any special pricing or availability in adding a 3rd person this is not something we have control over with any cruise line or vacation packageWe will not be offering any refunds or compensation for this matterOn behalf of Cheap Cruises, we appreciate this opportunity to address our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact us We appreciate your patience and understanding with this matterSincerely, [redacted] Customer Support Specialist

To whom it may concern: We are in receipt of the complaint initiated by the above mentioned clientCustomer satisfaction is always our primary concern, so it is a disappointment to learn that we have not met Mr [redacted] ’s expectationsWe appreciate your patience during our review of this matter In specific reference to our 110% Best Price Guarantee not being honored, I did an internal reviewWhat I found is that there is a lower rate being offeredThe difference will not include the $processing fee, which is stated in the terms and conditions for the 110% Best Price GuaranteeInstead of a $difference, the difference is showing $when not including the $processing feeI have contacted [redacted] Cruise Lines directly, on your behalf, regarding the lower rate [redacted] ’s policy is that once the reservation is paid in full, the price difference will be given as an onboard creditTherefore, they have applied a $onboard credit to your account, in addition to the $onboard credit you already haveSince our Best Price Guarantee states that you will receive 110% of the difference, we have also applied an additional $discount to your reservation, for the additional 10%I have sent you a new invoice to reflect these changes, and you will be receiving a $refund to your original form of payment, within – business daysMr [redacted] , we sincerely apologize for the confusionOn behalf of CheapCruises, we appreciate the opportunity to address our clients concernsIf you have any further questions regarding your reservation, please do not hesitate to contact usSincerely, [redacted] Customer Relations Specialist CheapCruises.com

November 30, 2016Complaint # [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-####To whom it may concern:We have tried to contact this customer on several occasions via email and phone with no responseWe have also searched our database for Mr [redacted] and was unable to locate him in our system with and inquiry or a reservation.Sincerely,Customer Support

To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned clientCustomer Satisfaction is always our primary concern, so it is a disappointment to learn we have not met Mr***'s expectationsWe appreciate your patience during our review of this matter In specific reference to the issue with the final remaining balance showing $2,due on 11/24/2017, after an automatic payment was sto be charged to your card on 11/14/2017, to pay back the deposit we originally paid for you of $500; the remaining balance would not have shown as $1,567.56, because the $had not been paid back yetUntil the deposit of $is actually charged to your credit card, your true remaining balance would have still been $2,Once the deposit had been paid on 11/14/2017, the remaining balance would have then changed to $1,We sincerely do apologize for any confusion this may have caused Additionally, we are very sorry to hear of the fraud issues you encountered that caused you to have to close that account! It is our policy to cancel the reservation if the deposit is not paid back by the due date, so that we do not lose that deposit from the cruise line, once you've reached the penalty periodI do see that we sent an email regarding the declined payment and cancellation notice on 11/14/2017, and on 11/15/2017, before the reservation was cancelled on 11/17/Again, please accept our apologies if you did not receive those emails I was happy to see that on 11/24/2017, it appears the issues were resolvedI see that we were able to re-book you for this sailing, and the $was applied to that new reservationWe were able to provide you with $more in on-board credit than you were originally receiving, free pre-paid gratuities, and our company paid for the new, higher difference in cost of $We also provided you with a $future travel discount On behalf of Cruises.com, we appreciate the opportunity to address our clients concernsIf you have any further questions regarding your reservation, please do not hesitate to contact usSincerely, [redacted] Customer Relations Specialist Cruises.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [World Travel Holdings bills itself as being the "world's largest cruise agency." It is expected to attain that position, WTH has a large marketing budgetI am sure much time and effort is invested in it's advertising campaignsI am sure an advertisement is not released without careful review of content, and meaning, and potential for misunderstanding I received an email stating "Your Tips, Taxes & Fees Are Free" Let's look at that statementWho is "Your" referring to? It is referring to the person the email is addressed to[redacted] ***So, [redacted] ***, Your Taxes, Tips, and Fees ARE free The word ARE is used Not 'might be', not 'may be', not 'could be'AREDefinitive, no exceptions listed Your email, based on the words WTH chose to use, states definitively that [redacted] ***'s Taxes, Tips, and Fees ARE (definitive) free Surely your advertising gurus know the difference between ARE and MAY BE So, if they accidentally used the incorrect terms, then your company should want to maintain a good reputation, and make good on the erroneous use of the word ARE If the word ARE was not used by mistake, then WTH intended to deceive Was WTH lying when they said that Taxes, Tips and Fees are Free? Apparently so This advertisement was therefore, intended to deceive Deceptive advertising is illegal.In the bulleted portion of the ad, where it lists the special offers, Labor Day Tax-Free Spree: We'll Pay Your Gov't Taxes, Port Expenses & Fees is listed Let's again look at the words used here "WE'LL PAY YOUR Gov't Taxes..." WE is referring to [redacted] Cruises (WTH)WILL pay your taxes etc; WILL again is definitive You do not say, 'We might', 'We may', 'We could'You say WE WILL pay your taxes, tips and feesYOUR is, again, referring to [redacted] *** So you are stating WTH WILL pay [redacted] ***'s taxes, tips and fees WTH's advertising could easily have read, Your Tips, Taxes & Fees Could be Free, or We May pay your Gov't Taxes, Port Expenses and Fees to avoid misleading or deceiving customers Instead, WTH CHOSE to use words that were not true, in order to mislead and deceiveAgain, deceptive advertising.As to the hyperlink A hyperlink would not have even been necessary had you used truthful wording instead of intentionally deceptive wording Having said that, you claim there was a hyperlink with the exclusions It has been my experience that hyperlinks are in a different color font than the rest of the wording to draw attention to their presence They are usually blue, but when a blue font is used, hyperlinks are generally in a different color Your font is blue, effectively camouflaging the existence of any hyperlinks that might be lurking in the text If, as you claim, there was a hyperlink, your wizbang marketing gurus hid it in blue font It is my opinion that this was done intentionally to again mislead, deceive, and HIDE from the consumer any exclusions that existedAn ethical and honest company would admit that their choice of words in this advertisement was at the very least misleadingThe fact that your company stands behind this advertisement, makes it very clear that you accomplished what you set out to do...MISLEAD AND DECEIVE.Now, I am small potatoes I know that in my saying, "I will never do business with another WTH holding," you will hardly feel it in your pocket bookThis cruise will be my 6th, and likely not my last cruise In the future, I will deal directly with the cruise lines, rather than work through a middleman like WTH I do not know what WTH's commission on my cruise was, but it will be the last commission WTH makes from me.What I can do, however, in addition to never working with WTH, is report WTH to the FTC and [redacted] for it's (not just misleading, but FALSE) advertising, and leave negative reviews on any and all sites I can find upon which to leave reviewsWTH has had every opportunity to make this right, and have a satisfied, repeat customer Instead, you have chosen not to After all, you got exactly what your advertisement was designed to accomplish You got a MISLEAD and DECEIVED one-time customerRegards, [redacted] ***

Revdex.com: Thank you very much for getting this resolved.I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.comRe: Ms [redacted] # [redacted] To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern, and it is a disappointment to learn that we have not met Ms***’s expectations We appreciate your patience during our review of this matter Upon receipt of Ms***’s complaint, [redacted] initiated an internal review of her travel folioAs you may be aware, we record some telephone calls for quality assuranceWe were able to locate the original booking call on January 14, During the call, Ms [redacted] was properly advised that the $processing fee is non-refundable and [redacted] would charge a $cancellation fee to the credit card on file at the time of cancellationMs [redacted] was also advised of [redacted] ***’s cancellation policyThis information was presented prior to collecting payment and to which Ms [redacted] consentedPer our company policy, it is the sole responsibility of the client to check with the appropriate consulates and obtain the necessary proof of citizenship, as these requirements are subject to change at any time We do include this information in our invoice and confirmation, which was also sent via email upon completion of your reservation [redacted] will be refunding a total amount of $1368.00; however, the remaining $has been withheld as penaltyPlease allow 1-billing cycles for record of the transaction to post to Ms***’s monthly online/paper billing statementWe truly apologize for any disappointment or difficulty this may have causedAs a gesture of our concern, we would like to extend a $future travel discount to Ms***This may be applied toward her next cruise confirmed with [redacted] Please note that this discount is valid until January 31, and is non-transferable, not redeemable for cash, and not valid for car, hotel or airline tickets To redeem, simply call 1- [redacted] and use reference # [redacted] On behalf of [redacted] , we appreciate this opportunity to address our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact us We appreciate your patience and understanding with this matterSincerely, Customer Relations [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowAs a foreigner, I am appreciated of Revdex.com's help, you are my life-saving strawI can get the agent's reply so quickly without your helpHowever, I cannot accept the explanation of World Travel HoldingsThere are three reasons as followsDefault of World Travel HoldingsI am a Chinese and my family never had cruise experience, so when I wanted to book a cruise, I checked the information on [redacted] , and then I chose the [redacted] as my favoriteI booked the cruise on Jan.13, In my opinion, I just had a contract with [redacted] Until then, I didn't know the agent of World Travel Holdings, because I found they charged me $from my credit cardOn Jan.14, 2016, I found the deduction of credit card was not finishedSo I contacted the phone number from [redacted] They just told me I had different address of [redacted] card, so I needed to check the addressWe moved to Fort Pierce from Gainesville, FLin January, The address was changed, so they charged me another $on Jan.14, World Travel Holdings didn't give me any suggestion or rules about the cruise, they only care about whether the charge was finished$cancellation penalty.Firstly, I don't want to cancel the cruiseUntil now, I wish to take the cruise [redacted] and World Travel Holdings all said I cannot board the ship on Mar.6, because of my expired ***, so the agent of World Travel Holdings suggested me to cancel the cruise lineSecondly, $is a huge money for us and our life will be affectedHowever, I meet the automatic re-validation rule from CBP, I have a J [redacted] as a visiting scholarThe responsibility of cancellation is not mine, the $penalty is illegal and unreasonableFrom U.SCustoms and Border Protection website, or "Carrier information guide United States Documentary Requirements for Travel" May 2014, on Page 21: FAUTOMATIC REVALIDATION Visitors (and accompanying spouses and/or children) whose ***s have expired may be boarded provided they meet the following requirements: • Arriving from Canada or Mexico • Absent from the United States in Canada or Mexico for days or fewer • In possession of an endorsed Form I-showing an unexpired period of initial admission or extension of stay • In possession of a passport • Have not applied for a new U.S [redacted] while abroad • Have changed or maintained same visitor status (CFR 41.112(d)) Students and exchange visitors holding ***s in the F and J categories must meet all of the following to qualify for automatic revalidation: • Arriving from Canada, Mexico or adjacent islands (except Cuba) • Absent from the United • Have not applied for a new U.S [redacted] while abroad • Have changed or maintained same visitor status (CFR 41.112(d)) Students and exchange visitors holding ***s in the F and J categories must meet all of the following to qualify for automatic revalidation: • Arriving from Canada, Mexico or adjacent islands (except Cuba) • Absent from the United States in Canada, Mexico or adjacent islands for days or fewer • In possession of certificate of eligibility, Form I-for F-1, or Form DS-for J-• In possession of an endorsed Form I-showing an unexpired period of initial admission or extension of stay • In possession of a passport • Have not applied for a new U.S [redacted] while abroad • Have changed or maintained same visitor status (CFR 41.112(d)) $future travel discount next cruise confirmed with [redacted] , valid until January 31, 2017.I don’t want this discount, I am not a US resident and I will come back China soonAnd because my expired ***, the discount is uselessI need more money to book a cruise in January or February, So, I need cash compensation or the same line [redacted] Regards, [redacted] ***

January 16, Revdex.com Re: Mr [redacted] # [redacted] To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern, and it is a disappointment to learn that we have not met Mr [redacted] ’s expectations We appreciate your patience during our review of this matter Upon receipt of the complaint, CruisesOnly initiated an internal review of Mr [redacted] ’s travel folioOur records indicate that he booked the initial reservation via our website on January 13, We followed the booking path that Mr [redacted] took when reserving the cruise, during which the terms and conditions are displayed and must be accepted prior to confirmation and paymentThis includes any cancellation penalties from both [redacted] and CruisesOnly CruisesOnly does assess a processing fee of $per reservationCruisesOnly also has a cancellation fee of $per reservationThe information was also made available to Mr [redacted] in the original confirmation email sent on January 13, 2017; however, we apologize for the difficulties he encountered while booking and during the subsequent cancellation of each reservation It is never our intention to mislead our guests in any wayAs an exception and gesture of our concern, we will refund the cancellation fees ($x 2) and processing fees ($x 2) totaling $Please allow 1-billing cycles for record of the transactions to post to Mr [redacted] ’s monthly online/paper billing statement On behalf of CruisesOnly, we appreciate this opportunity to address our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact us We appreciate your patience and understanding with this matter Sincerely, [redacted] Customer Relations CruisesOnly

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below To whom it may concern:Thanks for the help from Revdex.comThank World Travel Holdings for return a part of my paymentI’m glad to see your concern my complaints.But I don’t agree your explanations about the third party of [redacted] Line, because you made the contract with me on behalf of [redacted] I am confused why you can charge me $ on behalf of [redacted] But when you need to return the wrong charge, you said you cannot represent [redacted] It is ridiculousIt is a pity for our customers, who can protect our benefits? You should take the responsibility of this fault and problemsDon’t shirk the responsibility.In your reply, the penalty amount of $was paid directly to [redacted] Line, it is the sole responsibility of the client to check with the appropriate consulates and obtain the necessary proof of citizenship, as these requirements are subject to change at any time and vary by individual circumstanceI don’t agree this pointIt’s not my willing to cancel the cruise lineYou deny my boarding with expired [redacted] and valid JstatusBecause I think I may get the auto revalidation from U.SCustoms and Borders ProtectionLast week, I sent an email about this rules, but I didn’t receive any reply from youSo, the penalty is wrong and invalidI hope you return this charge as soon as possible, because I have another travel plan using this paymentThank you!Sincerely, [redacted] Regards, [redacted] ***

March 17, Revdex.comRe: Mr [redacted] # [redacted] To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern, and it is a disappointment to learn that we have not met Mr [redacted] ’s expectations Your patience has been appreciated during our review of this matter Upon receipt of Mr [redacted] ’s complaint, Cruises for [redacted] HHonors- powered by CruisesOnly initiated an internal review of his travel folioOur records indicate that Mr [redacted] booked the cruise via telephone with our Cruise Consultant- [redacted] ***- on July 21, As you may be aware, we record some telephone calls for quality assuranceWe were able to locate the original booking call on July 21, During the call, [redacted] did advise Mr [redacted] that he qualified for a total of 100,pointsThis promotion required an offer code that was not collected at the time of booking and the reason the remaining 50,points did not populate It was certainly not our intention to mislead Mr [redacted] in anyway and we offer our most sincere apologies if he feels that we have done soWe will credit Mr [redacted] ’s account with the missing 50,points as requestedPlease allow 2-weeks for the points to post to his statementOn behalf of Cruises for [redacted] HHonors- powered by CruisesOnly, we appreciate this opportunity to address our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact us We appreciate your patience and understanding with this matterSincerely, [redacted] Customer Relations

June 9, RevDex.com Case Name: Mr [redacted] S [redacted] Case Number: [redacted] To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern, and it is a disappointment to learn that we have not met Mr [redacted] ’s expectations We appreciate your patience, during our review of this matter Upon receipt of Mr [redacted] ’s complaint, [redacted] initiated an internal review of his travel folio Regarding Mr [redacted] ’s concern that he did not receive details of the Cancel For Any Reason travel protection coverage Mr [redacted] purchased at the time of securing his cruise reservation on March 29, 2016, a link was contained in his confirmation invoice which when accessed contained the entirety of his travel protection coverageAlso contained in his invoice was specific information about his plan, advising that travel protection plans are refundable within ten (10) days of purchaseOur records also show that Mr [redacted] purchased travel protection coverage for his previous cruise booked with [redacted] All of the same information was provided to Mr [redacted] for that cruise, as wellAs Mr [redacted] was fully covered from the moment of purchase until the time of his cancellation, regrettably his insurance coverage cost is not refundable Regarding the cancellation penalties assessed by the cruise line (one-half of his $ deposit), the cruise line’s penalties were provided to Mr [redacted] at the time of booking and unfortunately are beyond our controlHad Mr [redacted] not purchased his travel protection coverage he would not be eligible for reimbursement by the insurance carrier of the amount deducted by the cruise line The $ processing fee we charge is non-refundableThis information is provided at the time of booking verbally to the guest and in writing in the confirmation invoiceThe $cancellation fee, of which we also advise verbally at the time of booking and in writing in the confirmation invoice, is not refundable however as a gesture of our concern we have authorized a refund of this $ cancellation fee On behalf of [redacted] , we appreciate this opportunity to address our client’s concerns If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, [redacted] Customer Relations Specialist [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Mr [redacted] & CheapCruises are not addressing our concerns as stated at the bottom of his emailThe apology provided by Mr [redacted] is disingenuous as is his comment about "feeling badly for our experience"This is evidenced by CheapCruises neglecting to provide an apology at the time that this incident was brought to light and now in their decision to decline to offer any further compensationCheapCruises claims that "customer satisfaction is always our primary concern", but this is simply not true as illustrated herein by the continued back and forth with repeat clients who are extremelydissatisfiedMr [redacted] would rather point to a pathetic $shipboard credit (which I am sure is baked into CheapCruises commission) which my wife argues that she didn't want (check your phone records), as resolution for a $1,additional cost to us as clients, for which CheapCruises continues to refuse to bear any responsibility forI one again refer to communication between *** and myself where he booked transfers that could not and would not be honored by [redacted] (see image attached)He confirmed that we would in fact make our sailing with those transfers as shown.Mr [redacted] also continues to get the facts wrongOur air tickets were not changed last minute & I do not know where Mr [redacted] is getting this fromOur flight times changed on 10/14/with an arrival time going from 1:26pm to 1:33pmThat is not last minute nor is it a major change in any wayAgain, there were no last minute changes as Mr [redacted] states in his emailThe only "last minute" changes that took place in this dispute was my family having to scramble during Christmas week days before our cruise vacation to find new departing flights and have an additional $1,expense - thanks in great part to CheapCruises and their inability & perhaps refusal to properly train their travel agents and inform their customers of critically important information.I suspect Mr [redacted] & CheapCruises will continue to hold their position, as they have done from day one, and refuse to compensate us in any wayThe negative experience, difficulty, additional cost, and challenges that my family and I went through are clearly of no importance or consequence to CheapCruises or Mr [redacted] which is quite the opposite from what is stated in the included emails by Mr [redacted] The only conclusion that can be drawn here is that CheapCruises & WTH adheres to a firm policy of "buyer beware" and they only claim to be concerned with customer satisfaction & client concerns when it does not cost them anything, whether monetary or in any form of accountability Regards, [redacted]

[redacted] Daytime Phone: [redacted] E-mail: [redacted] Complaint # [redacted] We have refunded the cancel fee to the credit card it was paid withThe refund will appear in -business days up to one billing cycle.Kindly, [redacted] Customer Support

Complaint # [redacted] Good Morning,The above mentioned client has been refunded $in the form of a check and it was sent via [redacted] on 10/31/The address and correct spelling of the clients name has been verifiedThe updated tracking information advises that delivery was made at 10:36amEST to the address in [redacted] ***, NJ.The customer has received the refund in the amount statedWe appreciate the your time while we handled this matter.Kindly, [redacted] ***Customer Support

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is unacceptable Per the eInvoice I received it states: Description: [redacted] $75PP (MAX $150) OBC PER STATEROOM - BALCONY (B- B2) Effective Date:04/14/Number of Features:Vendor: [redacted] Details: [redacted] onboard credit offer is valid only for new individual bookings made by telephone between 4/5/and 5/31/midnight Eastern Time for select balcony, suite or [redacted] category staterooms on select [redacted] sailings departing between 4/23/and 6/18/Onboard credit is based on double occupancy, singles receive half the amount, and amount is based on category purchasedOnboard credit is non-refundable, non-transferable, and may not be redeemed for cashLast Minute Sale offer is valid for the first and second guests traveling in the same stateroomOffer is not valid for additional guests traveling in the same stateroom, subject to availability, capacity-controlled, may be changed or withdrawn at any time without noticeIs not be combinable with other promotions and offers If [redacted] does not acceptable responsibility for using "bait and switch"/deceptive ADVERTISING tactics and not honoring my request, I will pursue this natter further via social media, my local news team, my credit card company, etcuntil this matter is resolvedI booked this cruise to celebrate and [redacted] has made this memorable for other reasons!Regards, [redacted]