Worldwide Industrial Enterprises, Inc.

Review: I purchased On 10-**-14 Thundershield-Heavy Duty Coating for Metal, Steel, Concrete & Wood-7 Gallons Paid In Full Plus 1 Gallon Free For A Total Of 8 Gallons-2 Clear, 4 Super Bond, (2 Medium Grey.) for garage floor It was told to me that the product will last 15 years. On my garage floor there are areas where the product turned yellow and is completely gone and the concrete is completely exposed. I have tried numerous of times to contact the company and there is only a voicemail to leave a message which I have left a message each time. Invoice # [redacted] Amount $839.00Desired Settlement: I would like a full refund as I will research what company has great product, stands by their product and has dependable customer service if needed.

Business

Response:

After speaking with customer service we resolved the issues the customer was having.

Review: Purchased 3 gallons (@100.00 per gallon) of ThunderShield paint for garage floor. Was told it had 15 yr. warranty yet no warranty language exists anywhere.

Was guaranteed that the paint would not come off due to the auto tires.

Followed direction to the "T", washed/degrease entire garage, power washed, and blew dry entire garage floor. Put down two coats, out door temp was in 70's-80's with minimal humidity. Waited 1 week to dry. Paint starting coming up on tires after three days!. Called and spoke to John M[redacted] twice and still have not gotten any response from the company what-so-ever!. FYI: Did I say that the paint cost 100.00 per gallon!Desired Settlement: Refund or corrected product!

Business

Response:

After speaking with the customer we agreed to send out a product that should resolve his issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased 4 gallons of Super Bond for my driveway on 10-**-14. It was told to me at this time that the product was guaranteed for 30 years. This product has faded and there are spots where the product is completely gone.Desired Settlement: Replacement

Business

Response:

After speaking with the customer it was agreed upon that a refund will be issued.

Review: on 3/**/13 I purchased thundershield from the company, I applied it- in accordance with their instructions- to my 5 year old concrete driveway. this past winter the concrete pitted and peeled. I had 4 gallons left, contacted the co ,a [redacted] and returned them acccording to his instructions on may *,2014 via fedex, to worldwide at [redacted], including pictures to show the damage.I only asked for $333.20 ,which represents 4/18th of the original order.I was told it would take 30 days for the check to be send. As of today I did not receive the reimbursement. Repeated phonecalls only gives me recorded messages, that someone will call back- with no results. I have not attempted to ask for damages, since it would cost more for an expert to document the problemDesired Settlement: Please help me to finally get the money due me.

Business

Response:

The customer was issued a credit for the amount requested.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] A [redacted] from WWI called to tell me the same,I explained, that I had paid by check and they do not have a credit card number to issue a credit, I have not received a check from WWI as of today.Will inform you as soon as the issue has been resolved. Thank you for your help ,it is truly appreciated! [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Check #[redacted] was mail a few days ago.

Review: Ordered a beige color garage floor epoxy and when applied it looked yellow.Called several times to complain and every time the consumer department personnel have said they would email a form for a refund which I never received. They offer a 100% guarantee or receive a refund on the purchased price but all I have gotten was ignored.Desired Settlement: Purchase Price $625

Business

Response:

The customer was issued return labels for the unused gallons he has to return. We are waiting for them to be returned to us to issue a credit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Product was delivered on 5/** by [redacted] to address on return labels.Proof of Delivery, signed by [redacted].Dear Customer,This notice serves as proof of delivery for the shipment listed below.Tracking Number: [redacted]Service:[redacted] GroundWeight:30.00 lbsDelivered On:05/**/2015 3:47 P.M. Delivered To: [redacted] Signed By:[redacted]Left At:ResidentialThank you for giving us this opportunity to serve you. Sincerely, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not recieved an immediate refund in full nor a date as to when I would recieve it so this complaint has not been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer has been given a refund since the product was returned to us.

Review: after contacted by e-mail I called. they explained what there product did. I asked if the product came in a clear coating , if two coats gave a better protection and the amount I needed, and if it would solve the problem of lifting or marking after being driven on. well they sent me six gallons I only needed two. they said it was clear it turned my black and white checked floor yellow and black, waited five days as told and after parking vehicle on garage floor it marked the squares it was parked on. everthing they claimed was a total lie. called back three times for customer service and they never returned my call.Desired Settlement: refund for unused product or 250.00 to help in cost to have my garage floor redone

Business

Response:

The customer will receive a call from customer service tomorrow.

Review: I purchased 3 gallons of Surface Giant garage floor paint from Worldwide Industrial Enterprises on July **, 2015, via phone and [redacted] card. After following application instructions explicitly and even letting it dry much longer than required (a full 24 days), the paint peeled up immediately everywhere the car wheels touched. When contacted by phone, they eventually sent another gallon for touch-up, but delayed so long that winter temperatures precluded its use. (AND they sent the wrong color!)

On ** November I sent a registered letter to the owner of the company, Frank T[redacted] detailing exactly what had happened, and to whom I'd spoken, on which dates. I asked for a refund. On ** November John M[redacted] called and said he was going to send a refund check immediately. On ** December I called to say no check had arrived. Since then I have left many messages for John M[redacted] to please call me back, with no results, as late as today, ** January.Desired Settlement: Refund of the $319 paid to Worldwide Industrial Enterprises on July **, 2015 for the worthless three gallons of Surface Giant garage floor paint.

Business

Response:

A full refund was issued to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I was PROMISED a full refund (telephone conversation on Nov **, 2015), I have received no communication from the company since then and definitely no refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The check was cut and mailed to the customer late last week, it is on its way. If not received by the end of this week please give us a call.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] ,I want to pass on the happy news that I just received a check for the full amount requested, thus completely resolving complaint #[redacted] with Surface Giant. It took them three and a half months to actually send what they'd promised, and--most importantly--your involvement. Thanks so very much.