YMCA of Central Ohio

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In all due respect, MrsV [redacted] continues to ignore that as a long term customer of Guardian I was taken advance of and intentionally given information to secure a 2nd long term contactTo make matters worse, I was intentionally lied to a 3rd time in a crafty attempt to get trap me into another month contract.I stand FIRM that I am willing to fulfil my remaining contract but I will absolutely will not sign another month contractThe communication given to me was MY CONTRACT could be transferredAt no point was there a mention during any of my conversations with customer service would another long term contract be requiredI am not asking Guardian to upgrade or install a new service there is already a monitoring system in the home.I would request that MrsV [redacted] take the time to listen to the recordings of my many conversations with her Customer Service Specialist so she will understand my positionIf she is unable to resolve this issue, I would like my complaint elevated to higher managementI believe she does not have my best interest in mind, only attempting to make another sale Regards, [redacted]

Good morning, As a follow up, attached is a copy of the marketing postcard which outlines the promotion which was offered to Ms [redacted] for months at 50% offThe Terms and Conditions state, “To receive one-half off your full monthly monitoring for six months, you must sign a 60-month monitoring agreement.” Please let me know if I can assist furtherThank you, Kristine N [redacted] | Guardian Protection Services, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The technician came to my home the day after I moved in Things were as hectic and chaotic as you can imagine Both the installation technician, as well as the account manager who I spoke with on the phone, both told me verbally that my contract was for months After receiving multiple verbal confirmations before signing anything, I went ahead and signed the paperwork I am not the first Guardian customer that this has happened to A quick Google search reveals other customers complaining of the exact same thing, as well as other shady business practices by Guardian Protection Company Being forced to pay an ETF of $1000+ is absolutely ridiculous for an alarm company There's no other utility or service (Internet, Electricity, Gas, Water, TV, Cell Phone, etc.) that charges an ETF as high as this if you wish to cancel their service Not only that, if you do not provide a written cancellation days prior to your contract expiring they will auto-renew your contract for another years If I were to sell my home within this year period, Guardian instructed me that I would either have to pay their ludicrous ETF or get the buyers of my home to take over the alarm contract Otherwise, I'd have to continue to pay for an alarm system that would no longer be in my possession in a home that I no longer ownTHIS IS INSANE! I do not use my alarm system and am more than willing to return all of the equipment to Guardian Protection services Because of that, I only wish to end my contract with Guardian Regards, [redacted] ***

August 25, 2017Revdex.comAttn: [redacted] Holiday Drive, Suite 220Pittsburgh, PA 15220RE: [redacted] – ID # [redacted] Dear Ms [redacted] : Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Ms [redacted] ’s complaintGuardian appreciates the opportunity to provide response and bring swift resolution to her concernsUpon receipt of your letter, Guardian conducted a thorough review of Ms [redacted] ’s account and all telephone interactions(Due to the nature of Guardian’s business, all telephone calls are recorded.) Ms [redacted] states in her letter that she was unaware she was extending the initial term upon upgrading her security equipment in January Respectfully, Guardian finds this statement to be inconsistent with our recordsOur review into Ms [redacted] ’s account revealed that Ms [redacted] verbally acknowledged the new 60-month term during a telephone conversation with Guardian prior to executing the Addendum which clearly defined the initial term as sixty (60) monthsUpon receipt of your letter, Guardian reached out to Ms [redacted] to provide the above explanationIn a genuine effort to earn Ms [redacted] ’s satisfaction, Guardian offered to reduce the initial term to twelve (12) months at a reduced rate of $39.99/monthMs [redacted] accepted Guardian’s offer and stated this gesture would resolve her concernsGuardian has forwarded a new Addendum outlining the reduced term and rate to Ms [redacted] for her signatureUpon receipt of the executed Addendum from Ms [redacted] , Guardian will update her account accordinglyThank you for allowing Guardian to address this matterShould you have any questions, please contact Guardian at [redacted] Sincerely,Agency Complaint Response Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke to a representative in August 2017, about the additional charge to my account I was offered a new payment of $35, a month and an additional month freeI was told she would send the information and contract by emailI waited two weeks then mailed the electronic payment verification from my bank and also called back and was taken thur the bill againI informed him (Jesse) I was suppose to receive one month free and I thought it was September 2017, and also a new lower payment of services I have attached verification of this new contract I still have no clarity on any payments not paid or that Guardian will remove a computer generated non-payment charge that was received on 8/22/When I was told was june 2017, was the original payment not received.I have paid all months due expect Sept 2017, due to new agreement and still have not heard when this will start [redacted] [redacted]

February 21, Thank you for advising Guardian Protection Services, Inc(“Guardian”) of the above-referenced complaint Guardian welcomes the opportunity to address Ms [redacted] ’s concerns For background, Ms [redacted] ’s account came to Guardian by way of an authorized dealer of Guardian known as [redacted] Security, LLC (“***”)As such, all aspects of the sales transaction and system installation took place directly with ***, not GuardianIn order to establish a Guardian account for Ms [redacted] and activate 24-hour monitoring and related services, Guardian requires certain paperwork from ***All such required paperwork was provided thereby facilitating activation of Ms [redacted] ’s services and subsequent billings [redacted] is a separate and distinct company from Guardian, for which Guardian provides 24-hour monitoring and related services for customers whose systems were sold and installed by ***Guardian does not control any day-to-day business activities or any internal policies or procedures of ***, including security evaluations, sales processes, installation practices or any other aspects of ***’s business Ms [redacted] has requested the cancellation of her Agreement with ***Because Ms [redacted] ’s contract is with ***, not Guardian, please direct all future communications regarding this matter to [redacted] directly [redacted] may be reached at: [redacted] S [redacted] ** [redacted] [redacted] Thank you for allowing Guardian the opportunity to address this matter Should you have any questions, please do not hesitate to contact me at ###-###-#### Sincerely, April M [redacted] , Director Dealer Operations

March 20, 2017 Dear Ms***: Thank you for advising Guardian Protection Services, Inc(“Guardian”) of Ms***’s complaint. Guardian values the opportunity to assist in facilitating resolution of her concerns Ms***’s letter disputes the automatic renewal
of her contractFor background, our records indicate Ms***’s initial transaction with Guardian occurred on August 6, at which time Ms*** executed an Authorized Dealer Sales and Monitoring Agreement (“Agreement”)The initial term is designated as three (3) yearsPlease note, all of the terms and conditions associated with the services to be provided are detailed in Ms***’s Agreement, including but not limited to the Agreement’s automatic renewal. Upon receipt of your letter, Guardian contacted Ms*** to provide the above explanationDuring that conversation, Guardian agreed in good faith to cancel Ms***’s account effective January As such, Ms*** will owe no further amounts to GuardianMs*** has expressed her satisfaction with this resolution Thank you for the opportunity to address this complaintShould you have any questions, please contact me at ###-###-####, ext*** Sincerely, John ***, Manager Customer Care Loyalty Department

April 17, 2016Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Ms***’s complaint. Guardian values the opportunity to provide response and assist in facilitating resolution of her concerns Ms***’s letter states she was unaware she was extending
the initial term of her Agreement with Guardian upon upgrading her security equipment in October Upon receipt of your letter, Guardian reached out to Ms*** to discuss the concerns set forth in her complaintDuring that conversation, Guardian agreed to honor Ms***’s original Agreement term which will be fulfilled on May 13, Guardian also agreed to renew Ms***’s Agreement on a month-to-month basis thereafter. Ms*** has expressed her satisfaction with this resolution. Guardian apologizes to Ms*** for any confusion or inconvenienceGuardian values Ms*** as its customer and appreciates the opportunity to continue serving her security needs Thank you for allowing Guardian to address Ms***’s complaintShould you have any questions, please contact me directly at ###-###-####, ext*** Sincerely, John T***, Manager Customer Care Loyalty Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
After speaking with the guardian representative last week I still want to cancel serviceThe representative is making this about a camera, which is the last problem we've had with GuardianWe had several other service calls within our short time with Guardian, although those issues were resolved, it was the point of having to request so many service appointmentsIt has been documented how many times we've had to call GuardianMy husband and I feel like we weren't given the quality of service we expected and are paying forThat is the main reason for wanting to cancel service.
Regards,
*** ***

Good evening, I'm responding to a written letter from Guardian Protection ServicesComplaint ID *** (***) This company has continued to lie to me and now they're doing the same to youIn their statement they said I didnt reach out to them earlier about any issues, LIE!I've attached screenshot images of conversations I've had with the salesman David C*** dating back to June 16th the first day I purchased the systemThe same day after installation my exhaust fans no longer workedThey told me over the phone how to fix it and that I should do itNo, I just paid for a service it needs to be done rightThe first day the doorbell camera was also not working and came back on later.August 6th, I reached out again after days not being able to use the systemAgain they told me to fix it myselfNo, I'm paying for a service that doesn't workYou need to come and fix itThey came the following Monday and fixed itI have in writing I've set the alarm twice because I know the system has nothing but problems and I'm afraid to use it. August 9th, doorbell camera continues to act up and not workCan't use it remotely because it refuses to connect (eventually was due to improper installation).September 13th, I send a picture to the same salesman detailing what is happening to the camera systemIt continues to drop off the networkThey reset from their side and now it is working for a couple days so I tell them not to come out.September 22, Again I reach out to the salesman the doorbell camera is not working again! to fix it. September 25, Salesman responds that they will get somebody out there No one comesAt this point I've given up, I don't know what to do who I should contactAll the cameras continue to go in and out for several monthsMy wife is getting more and more frustratedMore than once a week I myself have to restart the camera system to workcameras will come back onDoorbell camera will still not workAfter a package was stolen and was not captured on camera because of Guardians inept system I reached out again. April 24th, I talk to a tech on the phone that verifies my camera system has not been working properly since January He tells me that the repeater that they installed in the garage should not be thereBecause of the amount of metal present in the garage (i.ecar, door, shelving) degrades the signal strength which will not allow the cameras to perform properlyThey send a tech out to look at that issue and the doorbell cameraThe tech was the same person who installed the systemHe said when he initially installed the system he didn't get a good mount and the bell was not receiving power properlyHe remounted the bell but he could not get it to connectHe replaced the doorbell camera and it worked right awayHe then told me that the repeater was not an issue and the tech on the phone doesn't know what he is talking about so the repeater was not removedThe problems persisted even though I bough a extender at their recommendation May 24, cameras continue to drop off the system making the system not usable for its intended purposeThey then send me a bill to pay for a new doorbell camera and the labor and they state there is nothing wrong with the cameraHow is there nothing wrong if you had to replace it? I reach out to cancel my service after almost an entire year of frustrationThe salesman has been no helpI call the customer service number on the billI explain to them all my issues and wish to cancelI'm also moving and don't want to take this with meThey proceed to tell me to cancel it will cost you almost $They tell me I have to pay additional months at $a monthIt doesn't work would I pay you additional money for something that doesn't workThey explained that I could allow the new buyers to take over the rest of the month contractIn there letter to you they explained I wished to do that, that is a LIE! I told them I wouldn't think about passing it on to them when I know it doesn't work, that's fraudI gave them the salesman's number (David C*** (*** because they said if you know someone who owns the system they can take on the rest of the contractThey reached out to him and he refused to take the contractWhen I contacted the salesman about it he refused to take it and then told me they lied to you and the cancellation would be only $1,This company lies and sells a product that doesn't workThey have me on their recorded line twice I believe explaining to me the $payoff and me telling them I will not pass the system on to the new buyer though they stated that in there letter to the Revdex.com I wished to do soAfter I filed a complaint with the Revdex.com and through social media they called me and informed me of the $1,offer to cancelAs stated in my complaint I wish to break ties with this company with no termination feeThey don't even know what the fee should beThis is an inept company, with horrible customer service, and a salesman who knows the product doesn't workThey are selling a system to protect your family and your belongings neither of which are being done

The response from Guardian Protection Services contains several inaccuracies.On March 25, I contracted with Guardian to provide an alarm system for my house, and I did not cancel within days because I believed that I was to receive the system that I was promised On April 21, 2015, the installer came to my home to install the system He told my wife that he could not install alarms on my doors which entered my garage, nor my second floor entrance, because they were steel doors I was not informed of this fact by the salesman prior to installation, because if I had, I would not have ordered the system The system that was installed left an entire wall of my house unprotected, and it would give potential thieves two points of entry to my house not covered by alarms This system was installed while I was not home and I was not fully informed of the changes I was not one door uncovered, I was two entry points The lack of information about our system was compounded by the installer; He said that he did not know the extent of the job and could not explain things to my wife as he had to attend to another customer that was irate at his tardiness He told my wife to "look thing up on the internet if she wanted to learn about the system" Guardian say that it was not an inferior system, but the fact remained that it was not the same system I was promised. On April 22, 2015, not April as Guardian contends, the system that was installed failed and we were getting alarm messages about the failure My wife called Guardian and was told that it could not be fixed until May 27, 2015, five weeks laterI thought this was outrageous The system was disarmed On April 23, I complained about the failed system and the lack of timely response I told the that I was not going to start paying for a non-functioning system and placed a hold on the account It was not a gesture of apology on their part, but a failure to provide service on their part which caused my action We do not have a valid contract for service, unless I have a working system in my home.On April 23, 2015, another part of the system failed, and I told them to stop monitoring my house as the system was disarmed They said they could not stop monitoring, and they called my relatives when I ignored the alarms of a disarmed system I asked them to stop because the system was disarmed and had not been repaired Guardian refused.On April 25, I expressed dissatisfaction with the system; guardian would "look into it" and get back to me We still did not have a valid contract, as I had a non-functioning system and I was not going to authorize payment to Guardian

November 19,
RE: *** ***, Case #***
Dear Ms***
Guardian Protection Services, Inc(“Guardian”) in in receipt of the above-referenced complaintGuardian values the opportunity to address Ms***’s concerns and clarify this matter for all parties
Ms
***’s letters cites dissatisfaction with the balance due on her account after moving from the monitored premisesGuardian has researched its records and offers the following in response
For background, Ms*** executed a Monitoring Agreement (“Agreement”) with Guardian on March 14, The initial term of the Agreement was designated as a period of thirty-six (36) months
In June with ten (10) months remaining in the initial term of her Agreement, Mr*** informed Guardian that the parties were moving from the monitored premises and were unable to transfer services to their new homeGuardian’s representative explained that an early termination fee was required to cancel as Mrand Mrs*** remained within the initial term of the AgreementGuardian’s representative also explained that the new homeowner could activate services under a new Agreement which would relieve Mrand Mrs*** from the remaining termMr*** acknowledged his understanding and requested that services be disconnected effective July 15,
In August 2015, Mr*** contacted Guardian to dispute receipt of a billing statement, stating his services had been cancelled in June Guardian’s representative explained that Mrand Mrs*** remained within the initial term of their Agreement and that while monitoring services were disabled in June 2015, Mrand Mrs*** remain obligated to remit monthly payments until the end of the initial termGuardian’s representative also informed Mr*** that the new homeowners had expressed interest in activating monitoring servicesUpon the new homeowners’ execution of a monitoring agreement, Mrand Mrs*** would be relieved from all further obligation
The new homeowners did activate monitoring services effective September 9, A final invoice was generated and mailed to Ms*** on September 10,
On November 18, 2015, Ms*** contacted Guardian to dispute the final invoiceGuardian’s representative explained that the terms of Ms***’s Agreement state she remains obligated to remit monthly payments until the end of the initial term even if she moves from or sells the monitored premisesMs*** expressed dissatisfaction with Guardian’s explanation and Guardian received the subject complaint shortly thereafter
Notwithstanding the above, while Guardian maintains its legal right to pursue full payment of the final balance owed, in this instance and in order to bring swift resolution to this complaint Guardian has waived the balance due on Ms***’s accountAccordingly, Ms*** will receive no further billing statements from Guardian
I am hopeful the above information has assisted to clarify this matter for all partiesThank you for the opportunity to respond to Ms***’s complaintShould you have any questions, please contact me directly at ###-###-####, ext***
Sincerely,
Kathleen V***, Director
Account Management Department

May 26, 2017Revdex.com of Western PennsylvaniaAttn: *** *** Holiday Drive, Suite 220Pittsburgh, PA 15220RE: *** *** *** ***Dear Ms***: Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Mr***’s complaintGuardian appreciates the opportunity to
respond and to resolve this matter for Mr***Guardian regrets that Mr***’s recent interactions with Guardian did not meet his expectationsIn a good faith effort to bring this matter to swift resolution, Guardian will agree to accommodate his request to waive the early termination fee and cancel the account without further paymentAdditionally, Guardian will agree to provide Mr*** with a refund in the amount of $representing the cost of the uninstalled outdoor cameras, HD video doorbell and garage door securityUpon notification of Mr***’s acceptance of the above resolution, Guardian will process the refund as soon as possibleGuardian believes the above offer to be fair and reasonable and remains hopeful that Mr*** will concurThank you for informing Guardian of this matterShould you have any questions, I may be reached at *** ***.Sincerely,Mark (Greg) M***, General Manager

August 28,
RE: *** ***, Complaint #***
Dear Ms***:
Thank you for advising Guardian Protection Services, Inc(“Guardian”) of Ms***’s complaintGuardian is a customer-focused organization and values the opportunity to assist in addressing her concerns and clarifying
this matter for all parties
Ms*** has expressed discontent related to Guardian’s cancellation process and further asserts that Guardian refused to terminate services upon receipt of a certified letter instructing us to do soGuardian has reviewed its records and found that the certified letter referenced by Ms*** did not contain a signature or the account password, both of which are required to make changes and/or cancel an accountUpon receipt of Ms***’s certified letter, Guardian made a number of attempts to contact Ms*** to obtain her signature on the paperwork necessary to process her cancellation requestGuardian did speak with Ms*** on August 15, 2015, however was unable to secure written authorization from Ms*** to cancel the account at that timeGuardian received the subject complaint shortly thereafter
On August 18, 2015, Guardian spoke with *** *** and provided the above explanationGuardian explained to Ms*** that the account is eligible for cancellation at the end of the initial term on September 30, however Guardian requires written authorization with a signature and account password before services can be terminatedMs*** acknowledged her understanding and Guardian forwarded cancellation documentation for signatureGuardian received the executed authorization from Ms*** and Ms*** on August 21, Accordingly, the account will be cancelled effective September 30, as promisedPlease note, Ms*** and Ms*** will receive a billing statement for all services rendered through September 30, for which Guardian will require payment
Thank you for allowing Guardian the opportunity to clarify this matter for all partiesShould you have any questions, please contact me directly at ###-###-####, ext***
Sincerely,
Andrew A*** Manager
Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 25, 2017Revdex.com of Western PennsylvaniaAttn: *** *** Holiday Drive, Suite 220Pittsburgh, PA 15220RE: *** ** ***, Case #***Dear Ms***: Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Mr***’s complaintGuardian appreciates the opportunity
to respond and to resolve this matter for Mr***Guardian extends its apology to Mr*** for his recent experiencesUpon receipt of your letter, Guardian reached out and spoke with Mr*** directlyDue to Ms***’s unique circumstances, Guardian has agreed to accommodate his request to cancel his account without further paymentMr***’s expressed his satisfaction with this resolutionThank you for informing Guardian of this matterShould you have any questions, please feel free to contact me directly at *** *** *** ***Sincerely,John T***, Manager Customer Care Loyalty Department

August 7,
RE: *** ***, Case #***
Dear Ms***
Thank you for forwarding Mr*** complaint to Guardian Protection Services, Inc(“Guardian”)Guardian welcomes any opportunity to work with a customer to ensure their complete satisfaction with the services
offered by Guardian
Mr*** expressed discontent related to the camera system installed in his homeImmediately upon receipt of the complaint, Guardian contacted Mr*** to discuss his concerns directlyDuring that conversation, Guardian offered to honor a 90-day warranty on the cameras installed in Mr*** homeAdditionally, Guardian applied a credit to Mr*** account in the amount of $representing the time in which Mr*** cameras were not functioning properlyMr*** expressed his satisfaction with this resolutionGuardian values Mr*** as a customer and is pleased to continue providing him with his security monitoring services
Thank you for informing Guardian of this matterShould you have any questions, please contact me directly at ###-###-####, ext***
Sincerely,
Andrew A***, Manager
Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 22,
Re: *** ** *** - Complaint #***
Dear Ms***:
Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Ms***’s additional comments
Ms*** has expressed discontent related to Guardian’s request that she execute a new 60-month Agreement to install and activate security monitoring equipment in her new homePlease note, as part of the many services available to Guardian customers, Guardian offers relocation assistance to customers so that they may continue to receive the services to which they engaged and fulfill the terms of the Agreement to which they enteredLogically, there are costs associated with such relocation services (such as installing security equipment, administrative activities to establish the new account and the on-site technical labor required to install, program and activate services)While the majority of the costs are borne by the company, it is reasonable for the customer to bear a portion of the costs in one of two convenient methods: customers may elect to pay the associated charge as a lump sum in their next scheduled billing or they may elect to extend their contract term to essentially defray the costs over time
Additionally, please understand that the agreement between the customer and Guardian in no way obligates them to relocate their account with us, nor does it obligate Guardian to relocate the customer’s monitoring services to their new homeGuardian offers relocation as a courtesy to the customer to assist them in fulfilling their contractual obligation under the agreement
Respectfully, Guardian remains unwilling to incur the substantial costs to dispatch a technician and activate the existing system in Ms***’s new home for the remaining seventeen (17) months in her initial termGuardian’s previous offer to accept a 30% reduction to the early termination fee in the amount of $to cancel Ms***’s account standsThis offer shall remain available to Ms*** until close of business on June 6, after which it will be rescinded
Thank you for the opportunity to respond to Ms***’s concernsShould you have any questions, please contact me directly at ###-###-####, ext***
Sincerely,
Kathleen V***, Director
Account Management Department

To review the facts of the case I contracted with Guardian to provide perimeter defense of my home, which the salesman assured me would not be a problem In their first rebuttal, Guardian wrote that it was one door that could not be alarmed, and they would take days to repair a non-functioning system In their second rebuttal, guardian has admitted that it was two doors that could not be alarmed, and their solution was to install motion detectors They have admitted as much in writing This was not the system that was promised to me at the time of sale, yet it was the system that I was told that I had to accept The customer service representative on the phone told me that they would come to install motion sensors in my garage to compensate for the steel door's lack of alarm No mention of a commercial grade sensor or wireless repeaters was made until after I complained to the Revdex.com When the installer saw that he could not install the system that I was promised, he should have stopped and allowed us time to consider the proposed changes That did not happen; he installed a system that I did not want, was not functioning properly, and was not going to be fixed for days Guardian wanted to start billing me for a non-functioning system; I said no Then they wanted to come into my home and install motion sensors that I did not want; I said no In the interim, negotiations broke down They dispute my account of events, but it does not change the fact that the system in my house is not the one that I ordered The expense that Guardian incurred is irrelevant, and the argument is red herring logic But for the fact that Guardian forced an install of a system that I did not want, they would not have incurred that expense Their offer of is outrageous for a system that does not function, and does not meet my needs. I wanted to have security for my home What I got was dishonest salesman, an installer that was not properly informed or trained, and rude customer service agents that do not know their products or what was installed in my home I was told by more that one representative that a steel door could not be alarmed and I had to accept motion detectors Motion detectors cannot be armed when I am at home, or they would give off alarms as my family walks around inside the house I have small children, and I would want to know when doors are opened If I had known I would have these problems, I would not have contracted with this company I do not trust them with the security of my home, and I do not believe they are being honest now My wife knows what the installer did and what he told herShe gave an honest account, yet Guardian disputes it These are reasons why I will not have a business relationship with Guardian They are the perception of my wife and myself, and perception can be disputed What cannot be disputed are the facts of the case to which Guardian has admitted in writing My contract with Guardian is rescinded due to non-performance They may retrieve their unused equipment, but I will not remit further payment