YMCA of Central Ohio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 2, 2017 Revdex.com of Western PennsylvaniaAttn: *** *** Holiday Drive, Suite 220Pittsburgh, PA 15220 RE: *** *** * *** ** *** Dear Ms***: Thank you for forwarding Ms***’ complaint to Guardian Protection
Services, Inc(“Guardian”)Guardian values the opportunity to provide response and clarify this matter for all parties. Ms*** has disputed that Guardian erroneously installed two (2) indoor cameras in lieu of two (2) outdoor cameras as she had requestedUpon receipt of the subject complaint, Guardian conducted a thorough review of Ms***’ account. Guardian’s research revealed an Addition/Deletion form executed by Ms*** on November 30, The Addition/Deletion form provided Ms***’ written authorization to install two (2) indoor cameras in lieu of two (2) outdoor cameras On April 17, 2017, Guardian spoke with Ms*** related to her dissatisfaction with the indoor camerasMs*** requested the cancellation of her account at that timeGuardian’s representative offered to replace the two (2) indoor cameras with two (2) outdoor cameras at no charge to Ms***, however Ms*** declined and reiterated her request to cancel. Guardian’s representative indicated that the account could be cancelled upon payment of $for the camera equipment recently installed in Ms***’ homeMs*** declined to remit paymentGuardian received the subject complaint shortly after Upon receipt of your letter, Guardian made several attempts to contact Ms*** in an effort to resolve her concernsTo date, Ms*** has declined to return the messages left for her by Guardian Respectfully, Guardian is unable to cancel Ms***’ account without further paymentGuardian’s records indicate Ms*** provided written authorization to install two (2) indoor cameras in lieu of two (2) outdoor camerasGuardian has since offered to exchange the two (2) indoor cameras for two (2) outdoor cameras at no charge to Ms***Unfortunately, Ms*** has declined to allow Guardian to do so Should Ms*** wish to cancel her account, she may do so upon payment of $which will allow Guardian to recover the cost of the cameras installed in her homeAlternatively, Ms*** may contact Guardian to schedule onsite service for a technician to retrieve the indoor camerasFollowing retrieval, Guardian will accommodate Ms***’ request to cancel her account without further paymentGuardian believes the above offers to be fair and reasonable and remains hopeful that Ms*** will concur Thank you for providing Guardian the opportunity to address Ms***’ complaint. Should you have any questions, please feel free to contact me directly at *** *** *** *** Sincerely, John T***, Manager Customer Care Loyalty Department

December 29,
Revdex.com of Western Pennsylvania
Attn: *** ***
Holiday Drive, Suite
Pittsburgh, PA
RE: *** ** ***, Complaint #***
Dear Ms***
Guardian Protection Services, Inc(“Guardian”) is in receipt of Mr***’s additional comments dated December 29, Prior to receipt of your letter, Guardian spoke directly with Mr*** on December 23, During that conversation, Guardian agreed to cancel Mr***’s account and waive any balance due
A cancellation authorization form has been emailed to Mr*** for his signatureDue to the holidays, there was an unforeseen delay in forwarding this form to Mr***Guardian apologizes for any confusion or inconvenienceUpon receipt of the executed document from Mr***, his account will be terminated immediately and he will receive no further billing statements from Guardian
Should you have any questions, please contact me directly at ###-###-####, ext***
Sincerely,
Andrew A*** Manager
Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Guardian is playing a shell game with people, their sales people say the five years are only for ( the price won't go up) My issue remains, as this being a corrupt and morally lacking company, with departments for sales, monitoring, etc., so they can blame the other partyI plan on contacting AARP and my state Attorney generals office to see if they can investigate possible abuse of the elderly in these sales where they tell the them years only locks in the price

February 27, 2017Dear Ms***: Thank you for forwarding Ms***’s complaint to Guardian Protection Services, Inc(“Guardian”)Guardian values the opportunity to facilitate resolution of her concerns. Upon receipt of your letter, Guardian contacted Ms*** to discuss her
concernsDuring that conversation, Guardian offered Ms*** a 24-month payment planGuardian also offered to place a credit to Ms***’s account in the amount of $200. Ms*** accepted Guardian’s offer. Thank you for advising Guardian of Ms***’s concerns. Should you have any questions, please feel free to contact me directly at ###-###-####, ext*** Sincerely, Tana A*** Supervisor Residential Collections Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** / *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Guardian's response is an accurate account of their actions to resolve the matter Thank you
Regards,
*** ***

On Thu, May 26, at 12:PM, *** *** ***> wrote:Mrs***Thank you so much for taking the time to speak with me on the phone concerning this issueI appreciate your time.As requested here are my concerns with Guardian Protection Services' proposed settlement.1) Where is the amount of $1,coming from? How is that calculated and what is the breakdown of the all the fees? The initial early termination fee before the complaint was filed with the Revdex.com was just over $I would also like to know where that total came from as Guardian Protection Services claimed that we had months remaining on the contract and a month x months = $To date, we have paid an additional months for service that we have not received, bringing the claimed remaining months on the contract to months for a total of $906.11.2) I would like to receive the FULL COPY of the contract that we signed from Guardian Protection ServicesTo date, we have not received the copy that Andrew A*** said he would/did send.3) I would like to know when Andrew A***, or any other representative from Guardian Protection Services, spoke to my husband, Mr*** ***My husband has NOT spoken to anyone at Guardian Protection Services related to this issue or complaint as MrA*** claims in his response.In addition, we want ALL daily phone calls from Guardian Protection Services to our cell phones to stop immediately as this is harassment. Thank you again for your time and attention to this matter.Sincerely,Mrs*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to continue to note that Guardian put many many road blocks to cancel this account I do not recommend Guardian Service, and would not use their service again
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My position stands that I am willing to fulfill my contract of 17 monthsWhile I appreciate Guardian is only concerned about the profitability of the company, I have paid $to datePlease focus your attacks on another customer as I have fallen into your "trap" on two separate occasionsI was never told I would need to sign a 3rd month contractYour deceptive business practices have put me in a bad position and I refuse to allow you to take advance of me againI was told clearly I could transfer my service and a Guardian office was located in *** *** This was a lie! It was never mentioned I would be expected to be sucked into a 3rd long term contractI am quoting your exact words "receive the services to which they engaged and fulfill the terms of the Agreement to which they entered" I am willing to fulfill my terms of the agreement for monthsI have been lied to and now your attacks in attempting to take advance of me again is causing me much emotional stressI am not willing to sign ANOTHER long term contract with your companyI stand that I will fulfill my month contact
Regards,
*** ***

To Whom It May Concern, This issue has been resolved to our satisfactionWe thank all parties involved for assisting us in thisSincerely, *** ***

December 23,
Revdex.com of Western Pennsylvania
Attn: *** ***
Holiday Drive, Suite
Pittsburgh, PA
RE: *** ** ***, Complaint #***
Dear Ms***
Thank you for advising Guardian Protection Services, Inc(“Guardian”) of Mr***s complaintGuardian
is a customer-focused organization and values the opportunity to assist in addressing his concerns and clarifying this matter for all parties
Mr*** has expressed discontent related to Guardian’s cancellation process and further disputes receipt of monthly invoices from GuardianGuardian has reviewed its records and found that the July cancellation letter referenced by Mr*** did not contain a signature or the account password, both of which are required to make changes and/or cancel an accountUpon receipt of Mr***’s cancellation letter, Guardian made numerous attempts to contact Mr*** to obtain his signature on the paperwork necessary to process his cancellation requestUnfortunately, Mr*** declined to return any of the messages left by GuardianAs such, Guardian continued to invoice Mr*** for monthly monitoring fees
Upon receipt of the subject complaint, Guardian made several additional attempts to contact Mr*** to provide the above explanationRegretfully, Mr*** again has declined to return the messages left for him by Guardian
Guardian is a fair and reasonable company and is willing to work with Mr*** to process the cancellation of his accountIn order to do so, Guardian requires direct contact from Mr***Mr*** may contact Guardian at ###-###-#### at his convenience to finalize this matter
Thank you for allowing Guardian the opportunity to clarify this matter for all partiesShould you have any questions, please contact me directly at ###-###-####, ext***
Sincerely,
Andrew A*** Manager
Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately, we still differ in our point of viewAs I stated before, this is obviously the type of business they are wanting to runI am not interested in a buy out.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Guardian now is going above and beyond to take care of my concerns with the service I had received
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Just because they do not "condone" the manner in which the representative identified himself with a matching business card does not negate the fact it did happen to usthe customerOur contract should be cancelled without penalty and if guardian wishes to recoup the money, they should take it up with their representative who apparently misrepresented himself as a Guardian representative to the customerThis is of course clearly validated with the original business card and acknowledged by Guardian. Additionally, I have submitted proof that we did in fact email all documents to Guardian when requestedHowever, Guardian still states they did not receive themAnd yet Guardian is so convinced that nearly everything I have claimed is untrue or invalidatedIf they did not receive my emails as requested, Guardian should not be so convinced they would have received our accidental alarm activation's and all our phone call complaintsAdditionally, Guardian still refuses to acknowledge that we were unable to cancel our contract during our grace period, to no fault of ours, the customerWe attempted to cancel and were unableThis also has been validated with proper documentation and sent to Guardian as wellAgain, Guardian should do what is ethically, morally, and legally right and void our contract immediately.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 26, 2016 Revdex.com of Western PennsylvaniaAttn: *** *** Holiday Drive, Suite 220Pittsburgh, PA 15220 RE: *** ** *** Case #*** Dear Ms*** Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Mr***’s additional commentsGuardian has reviewed Mr***’s letter and respectfully maintains its previous position that the scope of work as defined in the terms of Mr***’s Agreement was completed in 2013. Guardian has offered Mr*** a solution to make the voice line functional by suggesting that Mr*** relocate his *** gateway to the panel boxUnfortunately, Mr*** has declined this option Mr*** has stated that the only satisfactory solution to this issue is to drop the spare catline in his attic to his top floorGuardian previously informed Mr*** that this solution is problematic for many reasons: No guarantee that Guardian will be able to drop the spare catline to the correct locationGuardian cannot predict what is behind the walls that would need to be cut into (i.e110v electric lines, HVAC vents, etc.) Guardian could potentially cut holes in the drywall only to determine that the work can’t be completedThis service job would be billable at Guardian’s standard time and material rates, which Mr*** has disputed. Additionally, please note that our records indicate Guardian previously addressed this situation with Mr*** in January at which time Guardian reviewed with Mr*** what steps would need to be taken in order to achieve a signal to the phone jackAt that time, Mr***’s equipment was still within warranty and any repairs would have been covered at no chargeMr*** informed Guardian that he wanted time to consider his options and that he would call back when he made a decisionGuardian heard nothing further from Mr*** regarding this matter until thirty-two (32) months later, well outside of the warranty period. Based on the above information, Guardian respectfully declines to provide onsite service at no chargeShould Mr*** wish for any additional work to be completed by a Guardian technician, all services will be billed at Guardian’s standard service rates. Thank you for allowing Guardian the opportunity to respond to Mr***’s additional comments. Should you have any questions, please contact me at ###-###-####, ext*** Sincerely, Andrew A***, Manager Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached a letter I sent to Guardian yesterday that details my issues with the company.
Regards,
*** ***