Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** *** established gas service at ** *** *** *** ** *** ** *** effective 5/31/16. Mr*** requested a final reading scheduled for 8/1/16. The final bill was issued for $which was due 8/23/16. The account was referred to our Collection
Company on 9/30/16. The account was paid in full 10/5/16. The Collection Company is aware the account is paid in full. Mr*** claims he received a Collection Company notice from *** *** ***. Peoples Gas does not use *** *** *** ***Tell us why here
Thank you for taking the time to contact Peoples Gas and providing us with the opportunity to review the customer’s concerns In review, from September 22, through March 2, gas service at the location *** *** *** *** *** *** was in MrA*** ***’s name.
The gas meter at the address is located inside. Effective March 3, the gas service was transferred to a new ratepayer, *** ***, at her request. A technician attempted to obtain an actual meter reading for billing on March 3rd at 2:PM; however there was no access inside to the meter. Therefore, the meter reading to transfer the service was estimated. On March 3, a final bill was issued to Mr*** based on the estimated meter reading of 908.5. The final bill in the amount of $included a balance of $from the prior month. On April 21, a final bill collection warning letter was mailed, requesting payment of the $final account balance. On May 4, the account was submitted to a collection agencyOn May 25, the customer disputed the final bill that was estimated and a Company dispute was entered. An actual meter reading was scheduled for June 1, 2017. On June 1st a technician read the gas meter at 908.3, which was lower than the estimated final reading. The account was rebilled based on the lower actual meter reading and $was due by June 29, 2017. The final account balance of $was paid on July 11th. On July 24th the collection agency, Credit Protection Association, removed the $account balance from collection activity due to it being sent in error. A letter of credit was mailed to the customer’s PO Box and an email copy was provided. The Company spoke with Mr*** on July 26th and he advised that he was satisfied with the resolution
Thank you for the opportunity to let us resolve your concerns. Mr*** *** sold his property on 9/8/to *** ***. I reviewed the contacts from both parties. I called Mr***. The final and initial readings were scheduled by Mr
*** for his move in date of 9/26. I asked Mr*** if he was willing to take responsibility from the property sale date of 9/as a courtesy to the seller. I explained the reading would be estimated based on the actual readings obtained every other month, along with the weather. I explained the average monthly bills. Both parties were satisfied and agreeable. The company will finalize Mr***'s bill effective 9/8/
Thank you for giving us the opportunity to review Ms***'s concerns. On 9/5/Ms*** provided access to her 1st floor home and the basement. The company technician turned the gas service on for her 2nd floor neighbor. The company has fully
reviewed this situation and contacted Ms***. The outcome is pending further review
Let me address each concern separately; People's is conducting gas line work on our streetWe were told, haphazardly, on Monday, that they were turning off our gas and would send someone by to turn it on later that day, none of which happened. A letter would have been sent to
weeks in advance advising of the work and what to expect On Tuesday morning we were told that someone would be by that day, which also did not happenMy partner had to stay home from workWe can turn service on hours a day and there is no need to miss work for us. Today, Wednesday, I called the operations supervisor and customer service to confirm that our gas would be turned on today and was assured that it and I took off of work to waitWhen I called after the window had passed I was told that the service crew had filed a fax form lateWithin the last few months, Peoples Gas has decided when a customer’s service line is leaking, after main line work, they will repair it at no cost to the customer. Prior to the change it was the customer’s responsibility to hire a plumber and repair the problem and the cost was on the customer. (this is also a crew that spent time verbally harassing our neighbor yesterday), We could not verify this and would need more information to investigateand we would not have gas until tomorrow Unfortunately the plumber doing the repairs did not fax the paperwork to our office confirming the service line has been repaired which delayed restoration We still do not have gas, and the operations supervisor is still not reachableThe service is back onMoreover, because we cannot cook we have had to pay for take out that we would not otherwise have doneI will have to miss yet another day at the office tomorrow, and it is still unclear when or if someone is coming to turn our gas back on.We apologize for any inconvience this may have caused. If the customer would like to discuss this further I can be reached at ###-###-####. Lynn Petrie
Revdex.com Complaint #*** *** *** *** *** *** * *** ** *** *** *** ***Ms*** *** has current gas service to *** *** *** *** ** *** ** ***She scheduled a meter to be set 3/24/for floor and requested the tech call
her before he came to the propertyOn 3/24/at 8:am the company service tech went to the address and reported there was no access for the meter set.Ms*** rescheduled and the meter was set on 3/28/The responding service tech reported he did not turn on the boiler as there was no water to the boiler and it needed cleaned and servicedThe only gas appliance turned on was a dryer.On 3/28/I called Ms*** *** and resolved her complaintI explained it is possible the service tech knocked on the incorrect door on 3/24/as he reported she was not at homeAs a customer relations gesture, the $activation fee was waived/reversedMs*** advised the property is now used as a single houseShe ran forced air heat to the 2nd floorThe old boiler is still located in the basement, but it is not connected and she has no plans to connect itThe floor meter will only service the dryerThe company coded floor as a nonheat accountIf she has a plumber connect the dryer to the floor meter at a later date, she will contact the company to remove the floor meter.Ms*** is satisfied with this resolution to her complaint.If you need additional information, please contact meI can be reached directly a* *** Monday through Friday between the hours of 8:am and 4:pm.Denice C***Account RepresentativePeoples Natural Gas
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I contacted MsWalker and apologized for any misunderstandings or inconvenience we may have caused her Rather than discounting the transfer fee I waived it entirely MsWalker was satisfied with our resolution.If there is anything else I can do please contact me. Lynn
P*** Peoples Natural Gas###-###-####***
Dear Ms*** -- I would like to apologize for the inconvience you experienced in completing your application for service at the new address. Your security deposit has been waived. I will follow up with the management team of the Customer Service Center to share the difficulties you
experienced. We look forward to serving you as a customer and regret that your first interaction with us was not a positive one. Thank you for bringing this situation to our attention so we can prevent future similar incidents.*** ***Manager, Universal Service & Regulatory ProjectsPeoples Natural Gas
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** They had no business going in my account and it was no delinquent I paid them every month you don't go in any ones account with out telling them I don't like that idea and it has to stop
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, the information that was provided (that we did not need to be home to have gas turned on) was NOT what we were toldWe were told by the workers, the supervisor, and a People's customer service rep that we HAD to stay home to have service turned onI'd suggest that they work on better communication
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** is currently on the Company’s CAP budget of $per month. A bill was prepared on 12/2/for a total amount due on CAP of $due 12/27/ This amount included one delinquent budget and one currentOn 12/5/16, *** *** signed up for Automatic
payment. Since the account was delinquent when the Automatic payment application was completed, the delinquent amount of $was taken immediately on 12/5/16. This payment satisfied the CAP budget due 11/28/The current CAP budget amount due of $was due 12/27/16. This payment was taken on 12/27/16; however the payment was stopped by the customer as not authorized. When the payment was debited back to the account on 1/4/17, the automatic payment took the payment againThe next bill prepared on 1/4/for $CAP budget due 1/17/was paid by automatic payment on 1/17/There were no return check fees charged to *** ***. Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Main line renewal was scheduled in January. Due to the inclement weather, it was finished the first week of April. The following week the concrete contractor dug out the sidewalks. Sidewalk completion and paving of the street is scheduled for this week, weather permitting.I...
contacted Ms. [redacted] and advised her of the schedule and she was satisfied. She has my direct dial number should she have any further questions.
Ref: [redacted], ID: [redacted]Dear Ms. [redacted],This letter is in response to the complaint received from [redacted]. Thank you for taking the time to contact Peoples Natural Gas and providing us with the opportunity to review Ms. [redacted]’s concerns.The account was enrolled in the budget billing...
program. The budget is reviewed and adjusted on a quarterly basis based on the usage at the premise and the current rates. The billing statement generated on April 30, 2015 advised the customer that after that month’s budget payment, the total budget payments for the budget year would be less than the cost of gas used. The company would divide the remaining account balance by 12 and add it to the new monthly budget payment.Ms. [redacted] advises she was unaware of the current budget change as she was unable to access her billing statement through e-Account. Peoples Natural Gas had scheduled maintenance on e-Account where the portal was down from June 30th through July 5th for the conversion of formal Equitable Gas customers. If Ms. [redacted] is ever having issues accessing e-Account she may always contact Peoples Natural Gas to request account information.On August 5, 2015, Peoples Natural Gas spoke with Ms. [redacted] and made payment arrangements on the account.The company strives to provide quality customer service and apologizes if Ms. [redacted] feels that she was treated rudely. The account will be sent to the Call Center Supervisor in regards to the customer’s concerns.The company has also responded to a complaint filed by Ms. [redacted] with the Public Utility Commission.If you need additional information or have any questions, please feel free to contact me directly at ###-###-####.Thank you,[redacted]Customer Relations Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** *** established gas service at ** *** *** *** ** *** ** *** effective 5/31/16. Mr*** requested a final reading scheduled for 8/1/16. The final bill was issued for $which was due 8/23/16. The account was referred to our Collection
Company on 9/30/16. The account was paid in full 10/5/16. The Collection Company is aware the account is paid in full. Mr*** claims he received a Collection Company notice from *** *** ***. Peoples Gas does not use *** *** *** ***Tell us why here
Our position is that *** *** is responsible for the full balance because her name was the only name on the account. *** *** was listed as an occupant
Thank you for taking the time to contact Peoples Gas and providing us with the opportunity to review the customer’s concerns In review, from September 22, through March 2, gas service at the location *** *** *** *** *** *** was in MrA*** ***’s name.
The gas meter at the address is located inside. Effective March 3, the gas service was transferred to a new ratepayer, *** ***, at her request. A technician attempted to obtain an actual meter reading for billing on March 3rd at 2:PM; however there was no access inside to the meter. Therefore, the meter reading to transfer the service was estimated. On March 3, a final bill was issued to Mr*** based on the estimated meter reading of 908.5. The final bill in the amount of $included a balance of $from the prior month. On April 21, a final bill collection warning letter was mailed, requesting payment of the $final account balance. On May 4, the account was submitted to a collection agencyOn May 25, the customer disputed the final bill that was estimated and a Company dispute was entered. An actual meter reading was scheduled for June 1, 2017. On June 1st a technician read the gas meter at 908.3, which was lower than the estimated final reading. The account was rebilled based on the lower actual meter reading and $was due by June 29, 2017. The final account balance of $was paid on July 11th. On July 24th the collection agency, Credit Protection Association, removed the $account balance from collection activity due to it being sent in error. A letter of credit was mailed to the customer’s PO Box and an email copy was provided. The Company spoke with Mr*** on July 26th and he advised that he was satisfied with the resolution
Thank you for the opportunity to let us resolve your concerns. Mr*** *** sold his property on 9/8/to *** ***. I reviewed the contacts from both parties. I called Mr***. The final and initial readings were scheduled by Mr
*** for his move in date of 9/26. I asked Mr*** if he was willing to take responsibility from the property sale date of 9/as a courtesy to the seller. I explained the reading would be estimated based on the actual readings obtained every other month, along with the weather. I explained the average monthly bills. Both parties were satisfied and agreeable. The company will finalize Mr***'s bill effective 9/8/
Thank you for giving us the opportunity to review Ms***'s concerns. On 9/5/Ms*** provided access to her 1st floor home and the basement. The company technician turned the gas service on for her 2nd floor neighbor. The company has fully
reviewed this situation and contacted Ms***. The outcome is pending further review
Let me address each concern separately; People's is conducting gas line work on our streetWe were told, haphazardly, on Monday, that they were turning off our gas and would send someone by to turn it on later that day, none of which happened. A letter would have been sent to
weeks in advance advising of the work and what to expect On Tuesday morning we were told that someone would be by that day, which also did not happenMy partner had to stay home from workWe can turn service on hours a day and there is no need to miss work for us. Today, Wednesday, I called the operations supervisor and customer service to confirm that our gas would be turned on today and was assured that it and I took off of work to waitWhen I called after the window had passed I was told that the service crew had filed a fax form lateWithin the last few months, Peoples Gas has decided when a customer’s service line is leaking, after main line work, they will repair it at no cost to the customer. Prior to the change it was the customer’s responsibility to hire a plumber and repair the problem and the cost was on the customer. (this is also a crew that spent time verbally harassing our neighbor yesterday), We could not verify this and would need more information to investigateand we would not have gas until tomorrow Unfortunately the plumber doing the repairs did not fax the paperwork to our office confirming the service line has been repaired which delayed restoration We still do not have gas, and the operations supervisor is still not reachableThe service is back onMoreover, because we cannot cook we have had to pay for take out that we would not otherwise have doneI will have to miss yet another day at the office tomorrow, and it is still unclear when or if someone is coming to turn our gas back on.We apologize for any inconvience this may have caused. If the customer would like to discuss this further I can be reached at ###-###-####. Lynn Petrie
Revdex.com Complaint #*** *** *** *** *** *** * *** ** *** *** *** ***Ms*** *** has current gas service to *** *** *** *** ** *** ** ***She scheduled a meter to be set 3/24/for floor and requested the tech call
her before he came to the propertyOn 3/24/at 8:am the company service tech went to the address and reported there was no access for the meter set.Ms*** rescheduled and the meter was set on 3/28/The responding service tech reported he did not turn on the boiler as there was no water to the boiler and it needed cleaned and servicedThe only gas appliance turned on was a dryer.On 3/28/I called Ms*** *** and resolved her complaintI explained it is possible the service tech knocked on the incorrect door on 3/24/as he reported she was not at homeAs a customer relations gesture, the $activation fee was waived/reversedMs*** advised the property is now used as a single houseShe ran forced air heat to the 2nd floorThe old boiler is still located in the basement, but it is not connected and she has no plans to connect itThe floor meter will only service the dryerThe company coded floor as a nonheat accountIf she has a plumber connect the dryer to the floor meter at a later date, she will contact the company to remove the floor meter.Ms*** is satisfied with this resolution to her complaint.If you need additional information, please contact meI can be reached directly a* *** Monday through Friday between the hours of 8:am and 4:pm.Denice C***Account RepresentativePeoples Natural Gas
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I contacted MsWalker and apologized for any misunderstandings or inconvenience we may have caused her Rather than discounting the transfer fee I waived it entirely MsWalker was satisfied with our resolution.If there is anything else I can do please contact me. Lynn
P*** Peoples Natural Gas###-###-####***
Dear Ms*** -- I would like to apologize for the inconvience you experienced in completing your application for service at the new address. Your security deposit has been waived. I will follow up with the management team of the Customer Service Center to share the difficulties you
experienced. We look forward to serving you as a customer and regret that your first interaction with us was not a positive one. Thank you for bringing this situation to our attention so we can prevent future similar incidents.*** ***Manager, Universal Service & Regulatory ProjectsPeoples Natural Gas
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** They had no business going in my account and it was no delinquent I paid them every month you don't go in any ones account with out telling them I don't like that idea and it has to stop
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, the information that was provided (that we did not need to be home to have gas turned on) was NOT what we were toldWe were told by the workers, the supervisor, and a People's customer service rep that we HAD to stay home to have service turned onI'd suggest that they work on better communication
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** is currently on the Company’s CAP budget of $per month. A bill was prepared on 12/2/for a total amount due on CAP of $due 12/27/ This amount included one delinquent budget and one currentOn 12/5/16, *** *** signed up for Automatic
payment. Since the account was delinquent when the Automatic payment application was completed, the delinquent amount of $was taken immediately on 12/5/16. This payment satisfied the CAP budget due 11/28/The current CAP budget amount due of $was due 12/27/16. This payment was taken on 12/27/16; however the payment was stopped by the customer as not authorized. When the payment was debited back to the account on 1/4/17, the automatic payment took the payment againThe next bill prepared on 1/4/for $CAP budget due 1/17/was paid by automatic payment on 1/17/There were no return check fees charged to *** ***. Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Main line renewal was scheduled in January. Due to the inclement weather, it was finished the first week of April. The following week the concrete contractor dug out the sidewalks. Sidewalk completion and paving of the street is scheduled for this week, weather permitting.I...
contacted Ms. [redacted] and advised her of the schedule and she was satisfied. She has my direct dial number should she have any further questions.
Ref: [redacted], ID: [redacted]Dear Ms. [redacted],This letter is in response to the complaint received from [redacted]. Thank you for taking the time to contact Peoples Natural Gas and providing us with the opportunity to review Ms. [redacted]’s concerns.The account was enrolled in the budget billing...
program. The budget is reviewed and adjusted on a quarterly basis based on the usage at the premise and the current rates. The billing statement generated on April 30, 2015 advised the customer that after that month’s budget payment, the total budget payments for the budget year would be less than the cost of gas used. The company would divide the remaining account balance by 12 and add it to the new monthly budget payment.Ms. [redacted] advises she was unaware of the current budget change as she was unable to access her billing statement through e-Account. Peoples Natural Gas had scheduled maintenance on e-Account where the portal was down from June 30th through July 5th for the conversion of formal Equitable Gas customers. If Ms. [redacted] is ever having issues accessing e-Account she may always contact Peoples Natural Gas to request account information.On August 5, 2015, Peoples Natural Gas spoke with Ms. [redacted] and made payment arrangements on the account.The company strives to provide quality customer service and apologizes if Ms. [redacted] feels that she was treated rudely. The account will be sent to the Call Center Supervisor in regards to the customer’s concerns.The company has also responded to a complaint filed by Ms. [redacted] with the Public Utility Commission.If you need additional information or have any questions, please feel free to contact me directly at ###-###-####.Thank you,[redacted]Customer Relations Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]