Ms. [redacted],
Thank you for bringing this matter to our attention and allowing us the opportunity to address Ms. [redacted]’s concerns. On December 7, 2015 Peoples Gas discovered a leak on the company line that needed to be repaired. A notice was provided to the customer explaining...
that the company would return on December 8, 2015 and there would be an interruption to the service until the necessary repairs were made. On December 8, 2015 at 1:47 P.M., after the repairs had been made, a door hanger was left at the property advising the customer when they returned home they may contact the company and schedule to have the service restored.
In review of Ms. [redacted]’s account, the customer was initially advised the service would be restored between 5:00 P.M and 6:00 P.M. While the company makes every attempt to accommodate the customer and complete these types of orders as soon as possible, emergency orders do take precedence. The customer’s concerns regarding her discussions with the company have been sent to the appropriate departments for review and any necessary training.
On December 8, 2015 gas service was restored.
Peoples Gas strives to provide quality customer service and apologizes for any inconvenience this may have caused.
We hope this information has been helpful. If Ms. [redacted] has any additional concerns, she may contact the Customer Service Center at ###-###-#### (8:00 A.M.-5:00 P.M. EST Monday through Friday).
Thank you again for allowing us with the opportunity to address this matter.
Thank you, Kristen E[redacted]/Customer RelationsPeoples Natural Gas###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I should only half to pay half the bill because of me and [redacted] where to pay he died 3-years ago
Regards,
[redacted]
[redacted]This letter is in response to the complaint dated October 15, 2015 for [redacted]ID: [redacted]). Thank you for taking the time to contact Peoples Gas and providing us with the opportunity to review Mr. [redacted]s concerns.On October 13, 2015 Peoples discovered a leak on the customer's service line at 1[redacted]. The gas was turned off for safety and the owner was notified to contact a plumber to have repairs made to the service line. Once repairs are made, and before service may be restored, the company must receive a Service Installation Record (SIR), from a certified DOT plumber, confirming that the necessary repairs have been made.Except during the winter season, when confirmation that the service line has been repaired is received after 2:00 P.M. the service is scheduled to be restored the following business day. During the winter months, the company does restore the gas service the same day. When Mr. [redacted] contacted the company for service restoration, the representative he spoke with incorrectly advised him that gas service would be restored that evening. The company apologizes for the inconvenience and has followed up with the employee involved for additional training.On October 14, 2015 the company received a completed SIR and a reconnection order was scheduled for October 15, 2015. Gas service has been restored as scheduled.I hope this information has been helpful; however, if I can be of further assistance, please feel free to contact me directly at ###-###-####, Monday through Friday, 7:30 A.M. - 4:00 P.M.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We regret the circumstances that have delayed the repairs to Mr. [redacted]'s property. An email was sent to Mr. [redacted] on 11/27/17 to advise a contractor was coming out this week to make repairs. The foreman received the scheduled date for 11/29/17 Wednesday from [redacted], the contractor. Thank you...
for giving us the opportunity to get this work completed.
Thank you for giving us the opportunity to address Mr. [redacted]’s concerns. Peoples Gas did conduct maintenance of Company facilities near [redacted] in March of this year. This work resulted in some of the Customer’s property being disturbed. We apologize for any...
inconvenience this may have caused and for the delay in having the property returned to its original condition. We have escalated this matter to the operations department and the contractors responsible for this area. The Company will conduct all necessary restoration to the customer’s satisfaction as soon as possible. If Mr. [redacted] has any concerns in the meantime, he may contact me directly at ###-###-####. Once again, thank you for bringing this to our attention. Best, Matt S[redacted] Customer Relations Specialist Peoples Natural Gas Company ###-###-#### (D) [redacted]
Thank you for taking the time to contact Peoples Gas and providing us with the opportunity to review the customer’s concerns. Customer has not contacted Peoples Gas regarding this issue. In review of the account, Customer contacted Peoples Gas on 10/21/13 and requested to establish gas...
service at [redacted]. Gas service was active in his name from 10/24/2013 through 06/11/2014. Final billing was issued on 07/01/2014 requesting payment of $2,979.52 with a due date of 07/23/2014. On 08/22/2014 a final bill collection warning letter was mailed. Payment was not received and the balance was submitted to a collection agency on 09/03/2014. The Company position is that the outstanding balance is owed. Customer will need to work with the collection agency regarding payment of the balance.
Ms. [redacted], Thank you for bringing this matter to our attention. We have reviewed our records and have determined the following: Ms. [redacted] had an account with Peoples for gas service at [redacted] ** Pittsburgh. On September 11, 2015 Ms. [redacted] called Peoples...
Natural Gas and asked to transfer her service from [redacted] in Pittsburgh on October 31st. The Representative with whom Ms. [redacted] spoke advised that the Company is unable to schedule a work order beyond 30 days and advised Ms. [redacted] to call back in the beginning of October to arrange this. Ms. [redacted] called back on September 14, 2015 and requested that the Company transfer service at [redacted] Drive into her name as soon as possible. The Representative scheduled a transfer of service for September 15th. Ms. [redacted] then stated that she will remain at the old address for a time and asked to end her account there as of October 30th. The Representative reiterated that the Company is unable to schedule a work order beyond 30 days and advised Ms. [redacted] to call back in the beginning of October. Ms. [redacted] stated that she will call back on a later date. Being that the [redacted] Road account remained active, on November 23rd the Company issued a monthly bill for service at [redacted] Road from October 22nd to November 20th. On November 27th Ms. [redacted] used the Company’s online web service to finalize her account for service at [redacted] Road. A work order was scheduled for December 1st to obtain an actual reading and transfer service from Ms. [redacted] to the landlord. Peoples does not have record of Ms. [redacted] calling back between September 14th and November 27th to request discontinuance of service at [redacted] Road. However, as a courtesy, the Company has reversed the November billing and issued a final bill for service at [redacted] Road through October 30, 2015. This resulted in a final credit balance of $103.37. The Company will issue a refund check to Ms. [redacted] in that amount on December 2nd. We hope this information and adjustment have adequately satisfied Ms. [redacted]’s concerns. If Ms. [redacted] has any further questions, she may contact us at ###-###-#### (8:00 AM – 5:00 PM EST Monday through Friday) and ask for Matt in Customer Relations. Thank you again for allowing us the opportunity to address this matter. Thank you, Matt S[redacted] Customer Relations Peoples Natural Gas ###-###-#### [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My claim has not been addressed in a timely manner for what is a great safety concern. The day I contacted Peoples Gas, all parties were interviewed. I was told this was the reason for the delay in receiving response in my claim for security measures and lightbulb replacement. This is an urgent matter that I did not want to be involved in. I'd like to have the claims process completed so I can be compensated for the extra safety measures that I had to get in order to correct the major lapse in safety protocol due to the technician. Thank you.
Regards,
[redacted]
Ms. [redacted],
Thank you for bringing this matter to our attention and allowing us the opportunity to address Ms. [redacted]’s concerns. On December 7, 2015 Peoples Gas discovered a leak on the company line that needed to be repaired. A notice was provided to the customer explaining...
that the company would return on December 8, 2015 and there would be an interruption to the service until the necessary repairs were made. On December 8, 2015 at 1:47 P.M., after the repairs had been made, a door hanger was left at the property advising the customer when they returned home they may contact the company and schedule to have the service restored.
In review of Ms. [redacted]’s account, the customer was initially advised the service would be restored between 5:00 P.M and 6:00 P.M. While the company makes every attempt to accommodate the customer and complete these types of orders as soon as possible, emergency orders do take precedence. The customer’s concerns regarding her discussions with the company have been sent to the appropriate departments for review and any necessary training.
On December 8, 2015 gas service was restored.
Peoples Gas strives to provide quality customer service and apologizes for any inconvenience this may have caused.
We hope this information has been helpful. If Ms. [redacted] has any additional concerns, she may contact the Customer Service Center at ###-###-#### (8:00 A.M.-5:00 P.M. EST Monday through Friday).
Thank you again for allowing us with the opportunity to address this matter.
Thank you, Kristen E[redacted]/Customer RelationsPeoples Natural Gas###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I should only half to pay half the bill because of me and [redacted] where to pay he died 3-years ago
Regards,
[redacted]
Attn; [redacted]Ref: [redacted] Dear [redacted]...
[redacted]This letter is in response to the complaint dated October 15, 2015 for [redacted]ID: [redacted]). Thank you for taking the time to contact Peoples Gas and providing us with the opportunity to review Mr. [redacted]s concerns.On October 13, 2015 Peoples discovered a leak on the customer's service line at 1[redacted]. The gas was turned off for safety and the owner was notified to contact a plumber to have repairs made to the service line. Once repairs are made, and before service may be restored, the company must receive a Service Installation Record (SIR), from a certified DOT plumber, confirming that the necessary repairs have been made.Except during the winter season, when confirmation that the service line has been repaired is received after 2:00 P.M. the service is scheduled to be restored the following business day. During the winter months, the company does restore the gas service the same day. When Mr. [redacted] contacted the company for service restoration, the representative he spoke with incorrectly advised him that gas service would be restored that evening. The company apologizes for the inconvenience and has followed up with the employee involved for additional training.On October 14, 2015 the company received a completed SIR and a reconnection order was scheduled for October 15, 2015. Gas service has been restored as scheduled.I hope this information has been helpful; however, if I can be of further assistance, please feel free to contact me directly at ###-###-####, Monday through Friday, 7:30 A.M. - 4:00 P.M.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We regret the circumstances that have delayed the repairs to Mr. [redacted]'s property. An email was sent to Mr. [redacted] on 11/27/17 to advise a contractor was coming out this week to make repairs. The foreman received the scheduled date for 11/29/17 Wednesday from [redacted], the contractor. Thank you...
for giving us the opportunity to get this work completed.
Thank you for giving us the opportunity to address Mr. [redacted]’s concerns. Peoples Gas did conduct maintenance of Company facilities near [redacted] in March of this year. This work resulted in some of the Customer’s property being disturbed. We apologize for any...
inconvenience this may have caused and for the delay in having the property returned to its original condition. We have escalated this matter to the operations department and the contractors responsible for this area. The Company will conduct all necessary restoration to the customer’s satisfaction as soon as possible. If Mr. [redacted] has any concerns in the meantime, he may contact me directly at ###-###-####. Once again, thank you for bringing this to our attention. Best, Matt S[redacted] Customer Relations Specialist Peoples Natural Gas Company ###-###-#### (D) [redacted]
Thank you for taking the time to contact Peoples Gas and providing us with the opportunity to review the customer’s concerns. Customer has not contacted Peoples Gas regarding this issue. In review of the account, Customer contacted Peoples Gas on 10/21/13 and requested to establish gas...
service at [redacted]. Gas service was active in his name from 10/24/2013 through 06/11/2014. Final billing was issued on 07/01/2014 requesting payment of $2,979.52 with a due date of 07/23/2014. On 08/22/2014 a final bill collection warning letter was mailed. Payment was not received and the balance was submitted to a collection agency on 09/03/2014. The Company position is that the outstanding balance is owed. Customer will need to work with the collection agency regarding payment of the balance.
Ms. [redacted], Thank you for bringing this matter to our attention. We have reviewed our records and have determined the following: Ms. [redacted] had an account with Peoples for gas service at [redacted] ** Pittsburgh. On September 11, 2015 Ms. [redacted] called Peoples...
Natural Gas and asked to transfer her service from [redacted] in Pittsburgh on October 31st. The Representative with whom Ms. [redacted] spoke advised that the Company is unable to schedule a work order beyond 30 days and advised Ms. [redacted] to call back in the beginning of October to arrange this. Ms. [redacted] called back on September 14, 2015 and requested that the Company transfer service at [redacted] Drive into her name as soon as possible. The Representative scheduled a transfer of service for September 15th. Ms. [redacted] then stated that she will remain at the old address for a time and asked to end her account there as of October 30th. The Representative reiterated that the Company is unable to schedule a work order beyond 30 days and advised Ms. [redacted] to call back in the beginning of October. Ms. [redacted] stated that she will call back on a later date. Being that the [redacted] Road account remained active, on November 23rd the Company issued a monthly bill for service at [redacted] Road from October 22nd to November 20th. On November 27th Ms. [redacted] used the Company’s online web service to finalize her account for service at [redacted] Road. A work order was scheduled for December 1st to obtain an actual reading and transfer service from Ms. [redacted] to the landlord. Peoples does not have record of Ms. [redacted] calling back between September 14th and November 27th to request discontinuance of service at [redacted] Road. However, as a courtesy, the Company has reversed the November billing and issued a final bill for service at [redacted] Road through October 30, 2015. This resulted in a final credit balance of $103.37. The Company will issue a refund check to Ms. [redacted] in that amount on December 2nd. We hope this information and adjustment have adequately satisfied Ms. [redacted]’s concerns. If Ms. [redacted] has any further questions, she may contact us at ###-###-#### (8:00 AM – 5:00 PM EST Monday through Friday) and ask for Matt in Customer Relations. Thank you again for allowing us the opportunity to address this matter. Thank you, Matt S[redacted] Customer Relations Peoples Natural Gas ###-###-#### [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My claim has not been addressed in a timely manner for what is a great safety concern. The day I contacted Peoples Gas, all parties were interviewed. I was told this was the reason for the delay in receiving response in my claim for security measures and lightbulb replacement. This is an urgent matter that I did not want to be involved in. I'd like to have the claims process completed so I can be compensated for the extra safety measures that I had to get in order to correct the major lapse in safety protocol due to the technician. Thank you.
Regards,
[redacted]