Zodiac Pool Systems Inc

Hello Revdex.com,We sent the homeowner a new cleaner, I'm not sure what more he wantsAt this point Zodiac has meet our obligation and accommodate the homeownerThis case is closed thank you

I put her Mxpool cleaner and sent out rebate form I should have received the promotional leaf catcher and my $rebate within to weeks as stated on the paper work I mailed the rebate before July 4th I called the company several days after Labor Day By then I should had reieved the rebate The phone representative told me that they just received my rebate formI asked how could that be I mailed it over weeks agoShe told me it's summer and they have lots of rebates to issue I told her then it should not state that the rests will come between and weeks She told me that rebates are processed on Monday's We were speaking the Tuesday after Labor Day So I said great then it will be processed todayHer reply was no next Monday because yesterday was a holidaySo I guess they just skip the processing for that week if the holiday falls on a MondayShe told me it would be done the next Monday and sent out I called again when the rebate card never arrived

Mr***,
We strive to ensure that our customers are very well informed in regards to terms and conditions and the use of the Visa card, by ensuring that each card is mailed with a card carrier that provides detailed information regarding the use of the cardMy apologies
for the confusion regarding the use of your Visa rebate card I would be happy to assist with re-issuing your Visa rebate less a fee, for the confusion Please let me know how you would like to proceedThank you

Hello Revdex.com,
I CALLED MR *** CONCERNING HIS Revdex.com COMPLAINT, AS OF THIS
MORNING *** *** ( OUR REP) WENT OUT
AND FIXED THE LEAK, THE ORING WAS INSTALLED
INCORRECTLYTHERE IS A BIGGER BACK STORY TO THIS ACCOUNTTHE HOMEOWNER
PURCHASED AN OLD DUO
CLEAR FROM WIND SURF & SAIL FOR $THIS UNIT DID
NOT WORK CORRECTLY, AND THE HOMEOWNER WAS UPSET, SO *** HAD A NEW FUSION IN
HIS STORAGE WHICH HE ACCOMMODATED TO THE HOMEOWNERTHE HOMEOWNER THEN
COMPLAINED THAT THE GCLEANER WAS GETTING STUCK ON THE STEPS, ZODIAC WILL BE
ACCOMMODATING AN MXUNIT AS A GOOD WILL GESTER, THE FUSION OR MXWILL NOT
CARRY ANY WARRANTY, THE HOMEOWER IS AWARE OF THIS AND UNDERSTANDSI HAVE ALSO
INSTRUCTED THE HOMEOWER TO REMOVE THE CLORINE TABS OUT OF THE SKIMMER ASAP TO
AVOID DAMAGE TO HIS HEATERWE WILL ALSO NOT BE REIMBUSING FOR CHEMICAL USED

On Mon, Feb 23, at 4:PM, Paul wrote:Ms ***The new pool cleaner arrived today Thank you for your support.Sent from ***'s iPad

Hello Revdex.com,I have spoken to Mr***, and the issue of the booster pump has been resolvedWe have placed and order ( order # ***) and will be shipping it to his service company *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.\Thank you so much for your amazing customer service!
Regards,
*** ***

Hi there,
Salt generator failed and expensive LED light within monthsLight was used 10-timesZodiac is not returning phone calls and emails for months now Zodiac is insisting that a certified dealer has to get the warranty parts, but customer service it's so poor, I can't get a dealer with the patience to deal with this problem
I would like a trisensor and control board for the salt generator and a replacement light sent to my addressWe are very capable of installing it ourselves
Thank you kindly for your time,
*** *** ***
***

Hello Revdex.com,This issue has been resolved prior to this complaint being received the customer has been provide a new unitThank you and have a great dat

Hello Revdex.com,We have made contact with Mr***We will set up a service company to go out and review the system, and be sending the blower to the service company to replace on first visitThis will close this caseThank you

Hello Revdex.com,
We have spoken to Ms***We have process an order to replace her MXElite that has the leaf catcher included ( order # ***) Ms*** has also agree to wait more days to see if the rebate card comes inIf after days she does not receive the card she will contact me
directly ( *** ***) and I will expedite the process to reissue a new cardThank you both for the opportunity to make this right for the customer

Purchase a few pool valves and they came with a warranty stating they were good for the life of the pool - well I still have the pool and still in the same house since and now they do not want to warranty the valves and will not relinquish them to me so I can pick a vendor to install them
They are demanding that I have them sent to a professional installerI bought them originally and they were sitting at my house until I choose a person to install them originally and now they will not warranty them by sending ME the valves like I originally purchased myselfThey have changed there warranty after they sold me there product and I have the proof of the old warranty which is the one I purchased my products under and then the new one they decided to issue in and not tell anyone about it

Hello Revdex.com,
We our tech, and myself did speak with a Mr*** *** concerning a Polaris Mr *** daughter has a aboveground pool, this unit is for inground poolsMr*** stated that both Sun Play & Zodiac websites state it will work on aboveground
pools ( which it does not, I went to both sights) Mr*** then stated that Sun Play told him this unit would work in his poolI then informed Mr*** this is something he was going to have to work out with Sun PlayMr*** then demanded that we refund him his money that he paid for the cleanerI again informed him that he would have to discuss this with Sun PlayMr*** then became very abusive on the phone, and threatened, to put bad review, all over the Web, and tell the world that Zodiac does not, stand behind our productMr *** began to use foul language, and hung up on meBelow is the transcripts of our notes in his account
*** 14-MAY-16:08: Notes: ***, *** (***)
Polaris Note: Call was transfered to me as a escalationI explained to the homeowner *** *** that we will not refund his moneyand he stated the Sunplay.com website stated it worked in vinyl aboveground pool it did not state thathomeowner became angry and started to use abusive launguage and stated he will plaster bad review all over the website, and then hung up
*** 14-MAY-16:01: Notes: ***, *** (***)
Polaris Note: H/O FATHER *** *** WAS VERBALLY ABUSIVE TO SUPERVISORWE TRYED EXPLAINING THAT THIS CLEANER WAS NOT DESIGNED TO BE USED IN AN ABOVE GROUND POOL
*** 14-MAY-15:45: Notes: ***, *** (***)
Polaris Note: WENT THROUGH TROUBLESHOOTING, H/O STATED AT THE END OF THE CALL THAT THIS WAS AN ABOVEGROUND POOLS
*** 14-MAY-15:40: Notes: ***, *** (***)
Polaris Note: THEY PURCHASED THIS CLEANER FROM SUN PLAYTHIS ROBOTIC CLEANER IS NOT DESIGNED TO BE USED IN AN ABOVE GROUND POOL
*** 14-MAY-15:22: Notes: ***, *** (***)
Polaris Note: CLEANING BUT NOT COVERING THE ENTIRE POOL
*** 14-MAY-15:20: Notes: ***, *** (***)
Polaris Note: H/O FATHER CALLED IN AGAIN UPSETCLEANER WILL NOT CLEAN THE MIDDLE OF THE POOLI AM TRYING TO ADVISE TROUBLESHOOTING TO RESOLVE ISSUE
*** 14-MAY-14:56: Notes: ***, *** (***)
Polaris Note: NOT CLEANING POOLSAND, DIRT, LEAVESPOOL 34' ROUNDCLEANER NOT CLEANING THE DEEP ENDSTAYING ON THE SHALLOW ENDBRUSHES ARE SPINNING, BUT SHE SAYS THAT IT IS NOT CLEANING

I purchased a Polaris on 4/30/According to the ad it is considered to be the best pool cleanerWhen I ordered the I had no idea that there were other models with better capabilities! The cleaner does not clean the bottom corners at all, it hangs up on the main drain, and does not return to you to be removed as shown in the ad
I sent a email to Polaris product support telling of these problems and asking if there was an upgrade that would do as shownOr how to fix the problemsThey responded by saing there is no upgrade and I would have to purchase special caps for the main drainsTHEY DID NOT EVEN RESPOND TO THE OTHER ISSUES THAT DEAL WITH THE PERFORMANCE OF THE CLEANER!

Hello Revdex.com, I have reached out to Mr ***, and left him a message to call me backI will update you once an agreement has been reached. Thank you *** ***

Hello Revdex.com,Thank you for bringing this to our attentionWe have contacted Mr** ***, and have agreed to replace his heater, and will be paying to have the heater installedMr*** has been contacted and given all the informationOrder # *** and told that Manatron will be installing
the new heatMr*** is pleased with the out come Thank you and have a great day. *** ***Technical & Warranty Support Manager

Jandy Legacy HeaterI purchased and had installed this heater professionallymonths later it started leakingThat is one month after warranty ran outAfter contact was made regarding the issue, they determined it was my fault due to chemical imbalanceI have my chemical balance tested professionally every two weeks and test my self on the other weekNonsenseThe replacement part cost $Had it installed professionally and low and behold six months later, we are leaking again and it is the same problemI had this very expensive unit disconnected and will never have another Jandy product againAs a side note, the first heated that I had prior to this one lasted years with minimal repairStrange,huh? No problem with chemical with that oneDo not buy this product unless you want to throw your hard earned money down the drain

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My understanding is that the CLis still sold however the design has changed and the new design does not fit my current systemI purchased a replacement top lid in (due to cracking) however am told that a replacement bottom is now not available due to the design changeIt doesn't seem that the filter pump would crackCan you advise why the design change? Is it possible that it happened due to a design flaw?
With regards to the salt chlorine generator, the system has had constant problems since the installationSeveral parts have been replaced at different times thoroughout the yearsGiven the numerous problems with the system, I'd like you to reconsider replacing my systemFeel free to call me as I've had difficulty getting thru to your customer service center
Regards,
*** ***

Worst company ever refuses to honor warranty
lawsuit is pending in dallas county texas over this fraudulent warranty

The A+ Rating for certain products that Zodiac is selling and that I purchased, JANDY LED PRO lights, is comolete madnessThe New LED products are way over priced even if you get a WEB based price below $500/ lightThese lights will never make it to the 50,hours markI had a Jandy Spa light last only 5-hoursThe 5th time I turned the lights on it failed.I have of the Large LEDs and fully expect them to stop any day nowNeither the WEB Seller or ZODIAC will back the 50,hour markThe WEB seller pushes the problem off to Zodiac and Zodiac says go to the SellerNone the less, the Dollars plus cost for these lights is a waste of your moneySince reviews below are not counted in the A+ rating the Revdex.com is not showing the consumer a valid picture of this vendor's ratingsSince they have currently complaints and ZERO positive reviews that is a red flag for all consumers of these over priced LED Pool LightsThere are other vendors who stand behind their products who are out there do more reserach before you buyThe whole Pool equipment installation mafia needs to be taken downGive me a break! How hard is it really to wire some pool lights to a standalone GFI circuit anyway? So beware, the Revdex.com ratings are not to be trusted eitherRead Below the reviews and Complaints do not count towards a ratingZodiac with a A+ rating and with complaints?????? I give it a D- !