1-800 Contacts, Inc.

We’re so sorry to hear that the customer’s
funds were not returned to their account right away. It is our practice to
always inform the customer if their order was deleted and if we placed another
order. The authorization, on the order that was cancelled, was released by
1-800 CONTACTS...

right away and it can take 3-10 business days for the bank to
process the refund.  We’ve called the bank on three-way with the customer
to try and get this resolved quicker.  There are some delays in getting
this authorization dropped and we’ve done everything we can as a company to
make sure the customer is taken care of and to get the funds released.  Unfortunately
we are at the mercy of the customer’s bank to release the funds back to the
customer.
 
The bank has informed us that the funds should
be in the customer’s account no later than today.  I called the customer
to follow up on this and haven’t been able to get a hold of them.  I left
my number and will continue to try and get a hold of them. 1-800 CONTACTS is
all about customer service and making sure the customer gets taken care of, so
we again apologize for the delay that has occurred. 
We’re so sorry to hear that the customer’s
funds were not returned to their account right away. It is our practice to
always inform the customer if their order was deleted and if we placed another
order. The authorization, on the order that was cancelled, was released by
1-800 CONTACTS right away and it can take 3-10 business days for the bank to
process the refund.  We’ve called the bank on three-way with the customer
to try and get this resolved quicker.  There are some delays in getting
this authorization dropped and we’ve done everything we can as a company to
make sure the customer is taken care of and to get the funds released.  Unfortunately
we are at the mercy of the customer’s bank to release the funds back to the
customer.
 
The bank has informed us that the funds should
be in the customer’s account no later than today.  I called the customer
to follow up on this and haven’t been able to get a hold of them.  I left
my number and will continue to try and get a hold of them. 1-800 CONTACTS is
all about customer service and making sure the customer gets taken care of, so
we again apologize for the delay that has occurred.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I spoke with [redacted] this morning and am replacing the damaged lens. Having the order rushed to him. There was a miscommunication between departments. He is all taken care of now.

A refund check was issued in the amount of 254.96 on 6/6/17

Revdex.com:
1-800 Contacts called me...

twice from a private number when I was at work and left a message after the first call. Because the number was private I was not able to call back. They did offer a solution that was explained to me via voicemail, which was acceptable so I am awaiting a mailed check from them for the amount in question. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],              After researching your account I show that the following happened, since your original order was placed over 365 days again we were unable to refund PayPal. We had to wait for the 30 days for Pay Pal to let us know that the refund couldn't...

settle. Unfortunately this is out of our control. We have printed a check and mailed it out to you, this took place on 12/5/17 with the expectation of 2-3 week shipping time frame on the check. 12/19/17 is the two week mark and the 3 week mark will be 12/26/17. The current time of year things can also take a little longer. If you do not have your check by 12/26/17 we can reissue a check to be sent signature required. I to apologize for any inconvenience this has caused you. We never intend for things to take this long, with having to go through a 3rd party like Pay Pal we have no control over their time frames. Please reach out to us if you do not receive the check by 12/26/17.Sincerely, 1800Contacts

Dear [redacted],   We are happy to process your order for your contact lenses. Please call us at 1800-266-8228 one of our customer service agents would be happy to help you. I show that we did respond letting you know that your insurance does not cover drops or solutions. If you want to...

order your lenses please give us a call and we are happy to help.  Sincerely,1800Contacts

To whom it may concern,
The manufacturer of these contact lenses have placed a mandate on the
minimum price these lenses can be sold for.  Because of this, we aren’t
able to offer any discounts, rebates or incentives that goes below that floor
price.  In this specific...

instance, our rebate brings the price of these
contacts to the minimum price we can sell them for.  It was mentioned that
the price was found cheaper on a different website.  The reason why this
website is able to go below the UPP floor is because they are not based out of
the US, but are based in Canada.  The customer has been contacted and we
have apologized for the confusion this created.  We should have provided a
better explanation in the initial chat.  The refund we’re able to provide
for this customer is a $50 mail in rebate.

Dear [redacted], I apologize we cannot use Insurance for Eye drops, this is not our policy but an insurance policy. We are happy to use insurance for contact lenses.Sincerely, 1800Contacts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

There
was an order placed in December 2014 which was eligible for a rebate. We have
issued a rebate check on 2/17/15
The
customer called at end of March notifying that it wasn’t received yet. Once
discovered, we quickly reprocessed the check and put a stop payment on the
first...

check.
At
the beginning of April, the customer called and notified us that they still
hadn’t received it. The mailing address was confirmed again. Since the customer
still hasn’t received it to date, we reprocessed it internally instead of with
our 3rd party for $[redacted].
 
We
understand the customer’s frustration and our grateful to receive the feedback
on the rebate process.  It is clear there is a disconnect with the way
this rebate process was communicated to the customer.  We have called the
customer and left a voice message (on both numbers on file) to notify to expect
the new check. We will call on Friday to ensure delivery & will continue
doing this until we know the check has arrived. In addition to reissuing
the check, we have given a $** credit on the account along with free next day
shipping to be used on a future order

Complaint: [redacted]
I am rejecting this response because:I have spoke with a supervisor from 1800Contacts and we had agreed on a potential resolution. The new check will be printed on Thursday 06/04/15 and will be mailed out immediately. I will then receive a confirmation e-mail of my check number tomorrow as well. I should be receiving the check by Monday or Tuesday. The supervisor will then follow up with me again on Tuesday 06/09/15 to confirm that I have received it. In addition, we agreed that there will be a $** credit on my account for all this trouble. I will be waiting until Monday to receive my check and then follow up with Revdex.com.
Sincerely,
[redacted]

The customer asked us to place the order and was unhappy that our price matching was line for line with the competitor. I have called the customer and left a message for him. I explained that the charges were just an auth hold on the credit card and they would disappear as if they never were there....

Here is a copy of the chat the customer made with 1800Contacts you can see that he did indeed ask us to place the order and then had us cancel.  His Rx was not valid as it had parameters that were entered in and not signed for by the eye care provider. We would have happily reached out to the provider for clarification.  info:A contact lens specialist will be with you shortly. Don't want to wait? Call us at 1-800-266-8228 or email us at [email protected]   info:You are now chatting with 'Sarah A'   info:** For your convenience, we are now able to accept credit card information via chat in a secure form. **   info:** Please do not request a website visitor's credit card information, security code or CVV during this chat **   Sarah A:Hi [redacted]!    Sarah A:That is a great question!   Sarah A:I'm not sure why they're less, however we do have a Low Price Guarantee, which means we will match any authorized price and beat it by 2%!   Sarah A:If you would like to send a link over of the price you found. I can match and beat that for us.   Sarah A:Plus, keep in mind we back everything we sell 100%, so if you have any problems, or a prescription change, we'll swap out the lenses for you, even if the boxes are open!   [redacted]:They want $15.49 per box, a far cry from $29.99. You are almsot double the price. Are you able to match this? If so, I will purchase from you.   [redacted]:Sorry for the typo.   Sarah A:No worries at all.   Sarah A:We can match and beat it by 2% for you.   [redacted]:How do we go about this?   Sarah A:If you could just send the URL of the box price you're seeing, I can get that started for us.   [redacted]:I'm not much of a cyberphile; please advise how I can go about this.   Sarah A:No worries there [redacted]! Let me just get the brand name you're wanting to order and I'll look that up on my end.   [redacted]:I just took a "picture" of my order page. Is there some way I can send it to you?   Sarah A:If you wanted to email it you could, but if I look it up on my end it will go a lot faster for us.   Sarah A:I'll just need the brand name you're wanting.   [redacted]:Acuvue 2   [redacted]:Right Eye (OD) 8.7 14.0 -4.50 $15.49   [redacted]:Left Eye (OS) 8.7 14.0 -3.25 $15.49   Sarah A:Thanks!   [redacted]:I'm copying and pasting from the order page. I hope this helps!   Sarah A:We can definitely match that and beat it by 2%.   Sarah A:May I ask how many boxes you wanted for each eye?   [redacted]:Wonderful. I would like 4 boxes for each eye.   Sarah A:I'll get that set.   Sarah A:Have you ever ordered from us before?   [redacted]:I have.   Sarah A:Wonderful!   Sarah A:To better assist you, may I have your phone number and billing address on file to verify your account please?   [redacted]:I am currently in Florida at [redacted]. California residence is [redacted].   [redacted]:I have a current Rx, again, please advise how I may send it to you.   Sarah A:Great! There are actually three ways you can send that prescription into us. You can fax(1-800-875-9851), email ([email protected]), or picture text message(41800). Just make sure that you include your cr.   Sarah A:I can get that number for you, I just need to access the account first.   Sarah A:I wasn't able to pull it up with that phone number, is there a different phone number I can look up the account with?   [redacted]   Sarah A:I'm so sorry, that didn't want to pull it up either.   Sarah A:I can look up another number, or create a new account.   Sarah A:Which would work best for you?   [redacted]:Create a new account as I don't have any other numbers.   Sarah A:We'll do that!   Sarah A:To finish the new account, I'll just need your email and date of birth please.   Sarah A:And your last name.   [redacted]   [redacted]:Is this secure?   Sarah A:It is yes.   Sarah A:I was entering that in and did find an account with the Winnetka address, and a different 818 phone number.   Sarah A:Do you remember that other phone number or the eye doctor you saw for your prescription that way I can access the account and update it?   [redacted]:Were the last four digits of the phone number [redacted]?   [redacted]:My computer is about to run out of ti,e and I have nowhere to plug in.   Sarah A:No, they were different.   [redacted]:Please update with the numbers I have provided.   Sarah A:If you can remember the eye doctor for the prescription, that would work too.   [redacted]:Dr. [redacted]   Sarah A:Perfect! Thank you!   Sarah A:Was he at El Portal Optometry off of [redacted].?   [redacted]:Yes   Sarah A:Wonderful!   Sarah A:I have the account updated for us.   Sarah A:I'm just getting the pricing on your lenses now.   Sarah A:Also, we will attempt to obtain a copy of your contact lens prescription from your eye doctor. Will you allow us to act on your behalf to obtain your current and future prescription information?   [redacted]:Thanks. Is is also safe to provide a credit card number in this format?   Sarah A:The cr is [redacted].   Sarah A:It is, but I'll actually send you another extra secure form to send that to me in.   Sarah A:It's a PCI compliant secure form! Please click the button I send you, enter in your credit card number and expiration date, then click "Submit."   Sarah A:And will you allow us to act on your behalf to obtain your current and future prescription information?   info:Secure form data sent   Sarah A:Entering that now!   [redacted]:Credit card info sent as well as Rx. Please confirm receipt of both and thanks.   Sarah A:I got the credit card information, and the prescription can take up to 30 minutes to come through on my end, so until we get the prescription from you we   Sarah A:*we'll check with the eye doctor which can take up to 24 hours for this order, but since you're sending it in, we can have those lenses shipped out today.   [redacted]:Thank you. Please provide total (it should be around $120).   Sarah A:Here is the breakdown on your lenses: $15.49/box ($123.92 for 8 boxes), $14.62 processing, $7.95 shipping, and when we beat that price by 2% your total comes out to just $144.01.   Sarah A:You'll see the lenses no later than 3/29 and we'll email you at [redacted] as soon as the lenses ship.   [redacted]:I thought my total would be $124.91 (14.62 X 8 + 7.95 = 124.91). Please advise.   Sarah A:Am I ok to place that order now for you and ship it to the Cantara St. address?   [redacted]:First please explain how you came to $144+   [redacted]:And again, I am currently at my Florida residence so please ship to me here at [redacted]   Sarah A:The price/box was the $15.49, and since they charge 11,8% processing and shipping that's where the $144.01 price came from after we beat their price by 2%.   [redacted]:Please provide the breakdown of $144.01 and thanks.   Sarah A:I'm so sorry that wasn't clear before!   Sarah A:The breakdown on your lenses is $15.49/box ($123.92 for 8 boxes), $14.62 processing, $7.95 shipping, and when we beat that price by 2% your total comes out to just $144.01.   [redacted]:What is the 11.8% processing fee?   Sarah A:That shows their fees and price per box, and the total after we beat it by 2%.   Sarah A:The 11.8% processing fee is $14.62.   Sarah A:And I have the shipping address changed to the Florida address for you.   [redacted]:Go ahead and place the order this time. I may have saved 2% but was charged 11.8% processing so its still 9.8% above Lens.com.   [redacted]:Please confirm it will ship to Florida today and thank you.   Sarah A:I really apologize about the confusion! The 11.8% is actually their processing fee that we have to match, so if you click on their "go to checkout" button, it will reflect their processing fee.   Sarah A:I have it shipping to the Florida address, and it will ship as soon as we get that prescription in.   Sarah A:Looks like you're all set!   Sarah A:Did you have any other questions for me?   [redacted]:I just received an email from someone named Miranda who declined the Rx I just sent in. Please cancel and I will order from Lens.com. Confirm cancellation back to me immediately and thank you.   Sarah A:I'm so sorry about that! I'll check on that prescription right now.   Sarah A:I'm just checking with them now on the prescription.   [redacted]:I need you to confirm cancellation so I can order elsewhere. FYI-if this does go through I will call my credit card company and do a charge-back. I don't know what the problem since I copied the Rx and sent it in together with my addresses.   Sarah A:I can definitely cancel the order if you would like me to do that without double checking if there is anything we can do with the prescription. Is that what you would like to do?   Sarah A:Or I can double check the prescription before we cancel that order?   [redacted]:Quickly please. My computer is running out of juice and I am running out of patience. Thank you.   Sarah A:I really do apologize for the trouble [redacted].   Sarah A:The order has been cancelled and your card will not be charged. If for any reason you show a pending authorization for the amount of your order, that is simply a hold from the bank, and will drop off within 3-10 business days.   Sarah A:If you do change your mind, just remember what sets us apart from other retailers like lens.com is that we back everything we sell 100%, so if you have any problems, or a prescription change, we'll swap out the lenses for you, even if the boxes are open!   Sarah A:Did you have any other questions that I can answer for you today?   [redacted]:No. I will not even attempt to order from you again. Too much trouble and I still don't know why my Rx was rejected. Have a nice day.   Sarah A:If you would like, I would be more than happy to double check on why the prescription is invalid?  I'm wondering why Lens.com is much less expensive. Is this something you're able to address?  info:A contact lens specialist will be with you shortly. Don't want to wait? Call us at 1-800-266-8228 or email us at [email protected]   info:You are now chatting with 'Sarah A'   info:** For your convenience, we are now able to accept credit card information via chat in a secure form. **   info:** Please do not request a website visitor's credit card information, security code or CVV during this chat **   Sarah A:Hi [redacted]!   Sarah A:That is a great question!   Sarah A:I'm not sure why they're less, however we do have a Low Price Guarantee, which means we will match any authorized price and beat it by 2%!   Sarah A:If you would like to send a link over of the price you found. I can match and beat that for us.   Sarah A:Plus, keep in mind we back everything we sell 100%, so if you have any problems, or a prescription change, we'll swap out the lenses for you, even if the boxes are open!   [redacted]:They want $15.49 per box, a far cry from $29.99. You are almsot double the price. Are you able to match this? If so, I will purchase from you.   [redacted]:Sorry for the typo.   Sarah A:No worries at all.   Sarah A:We can match and beat it by 2% for you.   [redacted]:How do we go about this?   Sarah A:If you could just send the URL of the box price you're seeing, I can get that started for us.   [redacted]:I'm not much of a cyberphile; please advise how I can go about this.   Sarah A:No worries there [redacted]! Let me just get the brand name you're wanting to order and I'll look that up on my end.   [redacted]:I just took a "picture" of my order page. Is there some way I can send it to you?   Sarah A:If you wanted to email it you could, but if I look it up on my end it will go a lot faster for us.   Sarah A:I'll just need the brand name you're wanting.   [redacted]:Acuvue 2   [redacted]:Right Eye (OD) 8.7 14.0 -4.50 $15.49   [redacted]:Left Eye (OS) 8.7 14.0 -3.25 $15.49   Sarah A:Thanks!   [redacted]:I'm copying and pasting from the order page. I hope this helps!   Sarah A:We can definitely match that and beat it by 2%.   Sarah A:May I ask how many boxes you wanted for each eye?   [redacted]:Wonderful. I would like 4 boxes for each eye.   Sarah A:I'll get that set.   Sarah A:Have you ever ordered from us before?   [redacted]:I have.   Sarah A:Wonderful!   Sarah A:To better assist you, may I have your phone number and billing address on file to verify your account please?   [redacted]:I am currently in Florida at [redacted]. California residence is [redacted].   [redacted]:I have a current Rx, again, please advise how I may send it to you.   Sarah A:Great! There are actually three ways you can send that prescription into us. You can fax(1-800-875-9851), email ([email protected]), or picture text message(41800). Just make sure that you include your cr.   Sarah A:I can get that number for you, I just need to access the account first.   Sarah A:I wasn't able to pull it up with that phone number, is there a different phone number I can look up the account with?   [redacted]   Sarah A:I'm so sorry, that didn't want to pull it up either.   Sarah A:I can look up another number, or create a new account.   Sarah A:Which would work best for you?   [redacted]:Create a new account as I don't have any other numbers.   Sarah A:We'll do that!   Sarah A:To finish the new account, I'll just need your email and date of birth please.   Sarah A:And your last name.   [redacted]   [redacted]:Is this secure?   Sarah A:It is yes.   Sarah A:I was entering that in and did find an account with the Winnetka address, and a different 818 phone number.   Sarah A:Do you remember that other phone number or the eye doctor you saw for your prescription that way I can access the account and update it?   [redacted]:Were the last four digits of the phone number [redacted]?   [redacted]:My computer is about to run out of ti,e and I have nowhere to plug in.   Sarah A:No, they were different.   [redacted]:Please update with the numbers I have provided.   Sarah A:If you can remember the eye doctor for the prescription, that would work too.   [redacted]:Dr. [redacted]   Sarah A:Perfect! Thank you!   Sarah A:Was he at El Portal Optometry off of [redacted].?   [redacted]:Yes   Sarah A:Wonderful!   Sarah A:I have the account updated for us.   Sarah A:I'm just getting the pricing on your lenses now.   Sarah A:Also, we will attempt to obtain a copy of your contact lens prescription from your eye doctor. Will you allow us to act on your behalf to obtain your current and future prescription information?   [redacted]:Thanks. Is is also safe to provide a credit card number in this format?   Sarah A:The cr is [redacted].   Sarah A:It is, but I'll actually send you another extra secure form to send that to me in.   Sarah A:It's a PCI compliant secure form! Please click the button I send you, enter in your credit card number and expiration date, then click "Submit."   Sarah A:And will you allow us to act on your behalf to obtain your current and future prescription information?   info:Secure form data sent   Sarah A:Entering that now!   [redacted]:Credit card info sent as well as Rx. Please confirm receipt of both and thanks.   Sarah A:I got the credit card information, and the prescription can take up to 30 minutes to come through on my end, so until we get the prescription from you we   Sarah A:*we'll check with the eye doctor which can take up to 24 hours for this order, but since you're sending it in, we can have those lenses shipped out today.   [redacted]:Thank you. Please provide total (it should be around $120).   Sarah A:Here is the breakdown on your lenses: $15.49/box ($123.92 for 8 boxes), $14.62 processing, $7.95 shipping, and when we beat that price by 2% your total comes out to just $144.01.   Sarah A:You'll see the lenses no later than 3/29 and we'll email you at [redacted] as soon as the lenses ship.   [redacted]:I thought my total would be $124.91 (14.62 X 8 + 7.95 = 124.91). Please advise.   Sarah A:Am I ok to place that order now for you and ship it to the Cantara St. address?   [redacted]:First please explain how you came to $144+   [redacted]:And again, I am currently at my Florida residence so please ship to me here at [redacted]   Sarah A:The price/box was the $15.49, and since they charge 11,8% processing and shipping that's where the $144.01 price came from after we beat their price by 2%.   [redacted]:Please provide the breakdown of $144.01 and thanks.   Sarah A:I'm so sorry that wasn't clear before!   Sarah A:The breakdown on your lenses is $15.49/box ($123.92 for 8 boxes), $14.62 processing, $7.95 shipping, and when we beat that price by 2% your total comes out to just $144.01.   [redacted]:What is the 11.8% processing fee?   Sarah A:That shows their fees and price per box, and the total after we beat it by 2%.   Sarah A:The 11.8% processing fee is $14.62.   Sarah A:And I have the shipping address changed to the Florida address for you.   [redacted]:Go ahead and place the order this time. I may have saved 2% but was charged 11.8% processing so its still 9.8% above Lens.com.   [redacted]:Please confirm it will ship to Florida today and thank you.   Sarah A:I really apologize about the confusion! The 11.8% is actually their processing fee that we have to match, so if you click on their "go to checkout" button, it will reflect their processing fee.   Sarah A:I have it shipping to the Florida address, and it will ship as soon as we get that prescription in.   Sarah A:Looks like you're all set!   Sarah A:Did you have any other questions for me?   [redacted]:I just received an email from someone named Miranda who declined the Rx I just sent in. Please cancel and I will order from Lens.com. Confirm cancellation back to me immediately and thank you.   Sarah A:I'm so sorry about that! I'll check on that prescription right now.   Sarah A:I'm just checking with them now on the prescription.   [redacted]:I need you to confirm cancellation so I can order elsewhere. FYI-if this does go through I will call my credit card company and do a charge-back. I don't know what the problem since I copied the Rx and sent it in together with my addresses.   Sarah A:I can definitely cancel the order if you would like me to do that without double checking if there is anything we can do with the prescription. Is that what you would like to do?   Sarah A:Or I can double check the prescription before we cancel that order?   [redacted]:Quickly please. My computer is running out of juice and I am running out of patience. Thank you.   Sarah A:I really do apologize for the trouble [redacted].   Sarah A:The order has been cancelled and your card will not be charged. If for any reason you show a pending authorization for the amount of your order, that is simply a hold from the bank, and will drop off within 3-10 business days.   Sarah A:If you do change your mind, just remember what sets us apart from other retailers like lens.com is that we back everything we sell 100%, so if you have any problems, or a prescription change, we'll swap out the lenses for you, even if the boxes are open!   Sarah A:Did you have any other questions that I can answer for you today?   [redacted]:No. I will not even attempt to order from you again. Too much trouble and I still don't know why my Rx was rejected. Have a nice day.   Sarah A:If you would like, I would be more than happy to double check on why the prescription is invalid?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],   I show that you reached out to us yesterday and we resent your package. Since yesterday was a federal holiday your package will arrive tomorrow. Please do not hesitate to reach out to us at 1800Contacts with further questions. We will always make sure any problems are taken...

care of for you.Sincerely, 1800Contacts

To whom it may concern,                 We want to thank you for your order with 1-800 CONTACTS. Please know how much we appreciate and value you as one of our customers. We apologize for any confusion caused regarding the...

rebate process but would be happy to provide clarification. Upon receiving a completed rebate form, our rebate team will immediately process a rebate check, provided the rebate form hasn’t expired. In this case, the rebate form was received in time and the rebate check was successfully mailed out. Our records do show that the check was cashed on June 21, 2016.

We appreciate the time, research
and feedback received from our customer about Minnesota State tax.
We apologize for the confusion
our customer has had with their taxes on this order. It is our focus and desire
to make sure all our customers are completely satisfied.
 
To...

ensure accuracy on tax
charges, we consistently update the tax guidelines in each of the states &
locations we serve.
We understand there are several
different tax regulations in each state.
As we’ve reviewed the Minnesota
tax guidelines, we have found that corrective contact lenses are not subject to
the general sales tax in Minnesota; however, they are subject to the
MinnesotaCare Provider Tax as stipulated in Minnesota Statutes 295.50 through
295.52.  The tax that the customer was charged was in accordance with the
MinnesotaCare Provider Tax. They were not charged any sales tax on top of that.
 
We have contacted our customer and discussed the guidelines in the
state. They understood and have done research finding what was stated above. We
were able to come to an understanding of the charges and our customer is
satisfied.

To Whom it May Concern, We reached out to the customer to see if we could get any updated information on what doctor they saw for their last exam. We did give the doctor a call to confirm whether or not this customer was a patient of theirs. Unfortunately, the customer had not been in for an...

eye exam in several years and so the doctor’s office no longer had the customer’s records. The customer will be going to get a new eye exam, and once they are able to replace their order, we will give them free expedited shipping so they will not have to wait to receive their package. The issue has been resolved.  Sincerely, Haley Customer Care Supervisor1-800 Contacts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A customer service agent called and offered to send a 90pk box of contacts free of charge. I am very happy with this outcome, Thank you! I appreciate the fast response to my complaint, and I will be ordering more contacts from the company in the future.
Sincerely,
[redacted]