1-800-Pack-Rat

We apologize that the Revdex.com received this complaint and that the customer has had some inconveniences with their moveThey currently have a claim with our claims department and if they would like an update on their status please contact us at ###-###-#### Kent B [redacted] Corporate Customer Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have called the number provided by Pack Rat in the response multiple times, I have left my call back number, name and a message and I still have not been called back or been able to actually speak to anyone The number that I called was ###-###-####, per the response from Kent B [redacted] , Corporate Customer Service Manager Regards, Suzi M [redacted]

We apologize that the Revdex.com received this complaint and that the customer had some inconveniences with their moveThe customer is correct, on average our units hold around to rooms of furnitureThis is strictly an average, we have seen instances where our units can only handle one room of furniture or ten rooms of furniture depending on the amount items are in each roomWe do realize moving can be very stressful and have spoken to [redacted] to try and ensure she has a positive experience with PACK-RAT [redacted] has accepted our proposal

We apologize that the Revdex.com received this complaintOn numerous occasions we have apologized for any miscommunication and inconvenience that occurred with [redacted] ’s moveWhen we previously spoke to [redacted] he was upset that he had to call in numerous times to have his unit shipped within days and not our business day policy which we advised the customer on numerous callsWe did fail to bring blankets out to [redacted] on the day of his deliveryWe apologized and had a member of our local location bring them to him at a later timeFor this and the additional time he spent calling our call center we were willing to give [redacted] a substantial customer satisfaction credit which he rejected [redacted] continues to demand a full refund stating we have a money back guaranteeWe do not have a money back guarantee, we have a 100% customer satisfaction guarantee which is posted clearly on our websiteThat guarantee states we will refund a month’s worth of rent which is equivalent to roughly $dollars if we are unable to satisfy a customerWe have offered him a satisfaction credit greater than our $The last time we spoke, he said he was going to discuss this with his wife and call us back with what he felt was reasonable [redacted] never called us back, and we have reached out to him since to try to come to an amicable resolutionWe will continue to work with [redacted] until we reach a reasonable resolution

If I could give a negative I would. I called to schedule a delivery for November 26 before my new billing cycle, I was told that was not possible and that I would have to wait a 1and half...I called before my schedule delivery date per their company policy, they purposely told me I could not deliver before the new billing date and charged me for a full month.. they also did not deliver the pod when they was suppose to... not they have been auto drafting my account since I took their service and all the sudden when I want to stop service their draft doesnt work and they failed to call me or email me letting me know something went wrong and my account was on hold. When I called to find out what was going on everyone was rude and now I was to blame for their mishap. And in order for me to get my items delivered they wanted to charge me even more money... this company is beyond crooked and a RIP off.. I was offered a deliver of december 2nd since I was out of town for work I ask for the 5th delivery at no point did the rep tell me I would be charged the full month and of course when I called in I was told since it was my fault I didn't take the 1st offer I would not get a refund... and then they charged me even more money to delivering the same day when it was their employee fault the delivery didn't happen.use pods I never had this type of problem they cost more but way better service and they are not ripping you off, then they charge me even more money for their mistake and came up with all kinds of excuses instead of taking ownership of their mistake somehow they made it my fault to get more money.

We apologize that the customer had some inconveniences with their moveThey do have a claim with our company and our claims department will be following up immediately Kent B [redacted] Corporate Customer Service Manager

We apologize that the Revdex.com received this complaint and that the customer had some inconveniences with their moveThe Long Distance Move should be priced very similarly to a local move if a customer does not move long distance For [redacted] ***, we apologize for the inconvenience and we appreciate that he worked with 1-800-PACK-RATWe will issue a customer satisfaction refund that he desiresPlease contact [redacted] @1800packrat.com if you have any further questions

We apologize that the Revdex.com received this complaint and that the customer has had some inconveniences with their move They currently have an claim with our claims department and if they would like an update on their status please contact us at ###-###-#### Kent B [redacted] Corporate Customer Service Manager

We apologize that the Revdex.com received this complaint and that the customer had some inconveniences with their delivery The customer is correct, our driver was unable to complete this customer’s delivery on the scheduled dateWe delivered the unit the following day and provided the customer a credit to their accountWe do apologize for all of the inconveniences that occurred and if there is anything we can do to assist please let us know Kent B [redacted] Corporate Customer Service Manager

Good Afternoon,We apologize that the Revdex.com received this complaint and that the customer had some inconveniences with their portable storage unitWe have reached out to this customer numerous times to reach an amicable resolutionWe have even offered to waive theprevious months due if the customer is willing to come to our warehouse and remove their household goods from our unitIf this option does not work for the customer, please contact us at [redacted] ext ***

We apologize that the Revdex.com received this complaint and that this customer had some inconveniences with their orderWe pulled all the sales and service calls with [redacted] and at no point was a morning delivery requested, committed to, or paid forWe do have premium guaranteed time slots that we offer [redacted] did receive his delivery in the afternoon which was within the time frame committed to him in the sales callRegardless of this, we would still like [redacted] to have an excellent experience with our company and hope that he will consider us in the futureWe have refunded his entire deposit Kent B [redacted] Corporate Customer Service Manager

We apologize that the Revdex.com received this complaint and that this customer had some inconveniences with their moveWe recommend that you reach out to your professional movers and file a claim with themThey would be responsible for the way your furniture was packedIf you have any questions, please contact our claims department at ###-###-#### Kent B [redacted] Corporate Customer Service Manager

We apologized to this customer, they did receive a unit that had a malfunction to the door/latchWe were made aware of this at 9:30PM and by around noon the next day we had a new unit swapped out, and provided professional movers to assist them in moving their contents from one unit to another and also assisted them with loading the new unit with their other itemsWe apologized for the inconvenience and after speaking with [redacted] , this was resolved to his satisfactionIf there is anything else we can do to assist, please feel free to contact the customer service manager at your convenience

So I went through the process of figuring out my move Between PODS, PackRat and traditional movers Pack rat was the cheapest, I see why they showed up, on time dropped off two containers I took days to load and they came and picked them up I relocated about miles awayThe dropped off on time and all was still well Then all hell broke lose The driver came to pick up the containers I looked out my window and noticed that he was driving in my neighbors yard to Pick up the container???? Wait what??? Not only is he in their yard he is just destroying their yard I went out to ask him why he was in the neighbors yard and all he replied was relaxSo as I am making friends fast in the neighborhood I was kind of in disbelief I thought ok fineI will repair the damage and apologize profusely to my neighbor and just deal with it Then he (same driver) comes back to get the second container AGAIN in neighbors yardAnd this container is a good feet away from their yardAn as I go out to ask what the heck I notice he is putting down the braces in my asphalt driveway causing big dents And in his just being a jerk he hit the container and pushed it about feet across the drive causing big scrapes and chipping the cement apron of the garage So have to say now I am quite upset I immediately call the number I have and ask to speak to a manager and am told they will call me immediately as they have to get the local manager to call me I go out to ask the guy what the heck and take pics and he looks at me and I quote He says " you b [redacted] so much you should have been a woman" Again wait what???? I call back to the number I have pretty much irateAnd again am told they will call me very shortly and ask me to file a damage claim in the mean time which I do No call back that dayNo call the next dayNot until the 3rd day do I get a call back from the local manager, btw I was calling daily to find out why no one would return my call The regional begins to explain he was out of the office., great I am glad there is only one person that is able to provide any level of customer service at this place He assures me that they way take care of me and fix the issues since I filed a claim Well it has been over a month and the claims dept says they are trying to get someone to come out?? Really?? Since I had been there for about a week and my neighbors yard was immaculate I decided to address their grass and mine as well, heck I already submitted the pics of the tore up yard so I am good right? I prepared and smoothed out the area and planted and tended to grass for about weeks to make some amends with my neighbors as I was not getting far with pack rat Then about weeks after the issue and repeated emails asking what's going on I get back from them sorry there is minimal damage to the grass( no kidding I fixed it and told you I fixed it) and according to my contract they are not responsible for damage to drivewaysWait even if your driver is a mn and does it on purpose??? To top it off they offered me $to settle and in doing so I sign away my rights to post negative feedback against them or pursue this further As you can see I chose to pass on this What a bunch of low brow clowns Absolutely unprofessional and unwilling to take accountability for their actions If using containers go with PODSIn hindsight they have much better reviews and I now have spoken to several who have used them and they were very satisfied Spend the extra cash stay away from this Mickey Mouse outfit

Good Morning. My name is [redacted] ***. My complaint id is [redacted] and it's with 1-800-Pack-Rat. I'm calling to let you know that I have had communications with 1-800-Pack-Rat in the last 72 hours and I talked to a Customer Service Manager yesterday, a [redacted] , and we have reached an agreement for setting this case and I've asked that he reach out back to the Better Business as well to let you know that we have agreed to a settlement. If you need an email showing the agreement, please let me know and I will forward you the email from [redacted] . Have any questions, I can be reached at ###-###-####. Thank you and Have a Great Day.

We apologize that the Revdex.com received this complaint and that this
customer had some inconveniences with their moveWe
cannot be responsible for
the way our containers are packed and damage that ensues from improper packing
If the customer has any questions, please contact our claims department at
###-###-####
Kent
B***
Corporate Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have spoken to MsTowe about her claim and have worked out a resolutionWe apologize that the Revdex.com received this complaint and that our
customer had some inconveniences with their PACK-RAT unit
Kent B***
Corporate Customer Service Manager

AR-SA;">We apologize that the Revdex.com received this
complaint and that the customer had some inconveniences with their orderThe
customer requested cancellation and their refund was processed on 8/The
refund does take to business days to process depending on their bank
Please let us know if there is anything we can do to assist
Kent
B***
Corporate Customer Service Manager

Good Afternoon,
We apologize that the Revdex.com had to receive this complaint and that the customer did not have a positive experience moving with usThe customer is correct, the unit was three days late transporting from Maryland to CaliforniaWe apologized for being late, she provided some
much appreciated feedback, and we resolved her complaint to her satisfaction.Best Regards,
PACK-RAT