100vets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]This is a new excuse they are making, 'that I bumped into something'They are being deceptiveThere is no damage to the front of my car where I would have bumped somethingSomething fell on the hood from high in the dealership service departmentI am going to get a report from the insurance adjuster to document how the damage occurredThey will need to pay my damages Regards, [redacted]

When Mr [redacted] talked to Mr [redacted] on 3/it was explained that once he started the dispute process with the credit bureau it would take about days for the bureaus to update the credit and we would counter any disputesMost likely the dispute will come off during the July update as that will complete the day timeline givenIn an effort to help ensure this is the case Mr [redacted] is reaching out to credit today to help ensure the inquiry is removed For any further questions or concerns please feel free to follow up directly with us at 713-349-Sincerely, David [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint I received the results from [redacted] and they have verified the inquiry once againThe days for them to take care of this has expired and I'm ready to move forward with taking this to the next levelThis has caused an issue with closing on my house in time due to their lack of correcting the issue in a timely manner Regards,

We apologize for the inconvenience this has causedWe did request removal of the vehicle when it was sold and have since put in additional requests with [redacted] to have it removed and they are having issues with the systemHowever we do acknowledge you request to not be contacted, so I have informed our Pre-Owned and New vehicle departments to put you on a do not contact listIf you have any further concerns please feel free to contact me directly at [redacted] Regards, David M [redacted] Owner Loyalty Manager

When a customer fills out the online app they put some basic information and based on income that is submitted we are told what the customer can be approved for up to a certain amountAt that time the customer is directed to come in with all necessary documents to purchase and get final approval
Once they arrive we have to verify income, credit and get the banks final approvalAt that time it is up to the banks to decide if the customer is approvedWe have many different banks with many different programs and are able to help many of our customers with challenging situations get into a vehicleHowever, it is always up to the bank to make the final approvalIn addition our General Sales Manager *** Tello is reaching out to the Mr Bloise to address any additional concerns.
Regards,

Sent: Monday, January 25, 9:AM Subject: Complaint ID: *** Customer Name: *** *** Complaint ID: *** Mr*** was sold a certified vehicleWe were unaware of the frame damage to the vehicleWhen Mr*** brought the vehicle in we sent to a body shop
for diagnosis and repairRepair was made, however Mr*** said there was still an issueBecause of this we took the vehicle back and Mr*** purchased a *** with us instead Regards, David *** Owner Loyalty Manager / Rental Director Office 713.349.6163 Fax d***@centralhoustonnissan CENTRAL HOUSTON NISSAN

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
But I called and Andrew said nothing of this but to come and claim your *** *** that you won, I called the number provided and took it a step further and called the dealership direct spoke with *** and told her I won the *** and she stated all I had to do is come claim my prizeNo one ever stated differently, upon arrival everything changed, the sales person Sherman C*** then said I hadn't won the *** and that I must test drive to see what prize I wonI called spoke with of your employees and they both stated I won an *** and that I just had to come by and pick it up nothing elseSo no I don't accept your apology for practicing shady tactics to sell cars, if you need to do this then what does it say about your company, management and employees for knowingly being involved?
Regards,

Mr*** We apologize for any confusion regarding the contest flyerPer the flyer if the box number on the front matches the prize numbers you are a winnerA list of the prizes are on the front of the flyerHowever on the reverse the flyer does state that in order to claim your prize you
must "match your winning number on the flyer to the prize board at the dealership". Again we apologize for any confusion and inconvenience

The original vehicle that was test drove was a fully loaded Rogue SLIn finance when the payments were more then what Ms *** was willing to pay, it was agreed to work a new deal on a vehicle with less options to lower the paymentThree days later when Ms *** returned with her sister unhappy
with the vehicle We attempted to work a deal on a PathfinderHowever the Pathfinder is a larger and a more expensive vehicle, which in return caused a higher paymentA deal was not able to be agreed uponThe trade in vehicle, *** *** ** has already been paid off in the in the full amount of 9,as agreed uponKindly we have attached a copy of the payoff check to this response showing $9,paid to *** *** *** *** Due to the Rogue being funded and the *** ** being paid off we can not back out the deal on the RogueWe would be more then happy to try and assist on a trade into the Pathfinder, however we are not able to sell the larger more expensive vehicle for the same price and paymentIf you are interested in looking at the Pathfinder again please come in and talk to our General Sales Manager Chris *** and he will give the best possible option on the Pathfinder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. As a company/establishment that should pride themselves on building honest, trustworthy relationships you guys as a dealership have failed to provide the proper serviceI have already spoken with the Supervisor for the Service and he has informed that the proper process for a situation like this when the vehicle does not come with a key lock, THE LOCKS ARE SUPPOSED TO BE REMOVEDYour entire facility has failed to do what needs to be done and now you are using information informing Revdex.com and me that you are offering the have the key locks replaced for a discounted price of $when the amount/cost is already at $So where is the discount , I am a little confusedSo what this tells me is that you as a dealership could care less you guys have inconvenienced me , almost caused a wreck because my tire blew out while on the freeway, or caused any other type of grief to what I have been trying to deal withYou have taken no responsibility for your mistake , and still have even attempted to get in contact with me to apologize or offer the exact discount
Regards,

Sent: Thursday, January 07, 1:PM Subject: Complaint ID: *** Customer Name: *** *** * *** *** Complaint ID: *** At time of return gas was not filledRental agent gave option to refill or be charged $refuel feeCustomer left to fill the vehicle
herself and returned with a tank that was still not fullCustomer was not charged for additional gasCustomer returned week after complaint apologizing and asking to be serviced at the dealershipCustomer was taken care of and put in a vehicle twice since her complaint Regards, David M*** *** *** *** *** *** *** *** ** *** *** *** Fx:713-349-

Revdex.com:
This letter is to inform you that Central Houston Nissan has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/3/and assigned ID ***
Regards,

We have spoken with Ms Bloise and communicated with her that the bank is requesting things* ** *** * *** ** ** *** ** *** ** *** *** *** *** *** ** Due to several repos on the credit and the current vehicle that is currently showing past due, the bank is requesting that the past due vehicle be paid off and are requesting a payoff letter showing paid in full and that the credit to reflect the debt has been paid and satisfied. Ms Bloise is already working on getting this vehicle to be paid off by the manufacture through the lemon law actWe always strive to make our customers happy and we are looking for a vehicle that will meet the needs of MsBloise and the requirements of the bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I refuse to lay a foot on Central Nissan Houston, vehicle I bought came with a free oil change and I rejected, I do my own oil changeThe service, I got after I bought car was horrible and it seems that all Central Nissan Houston wants is your money after you leave dealership you are on your own and wont help even though car was only driven less than miles with all the warranty, its a shameNo you will never gain my trust im so mad that im thinking about letting the repo just take the car, and will just buy a new one cash!!

All offers are subject to a physical inspection prior to purchase in order to ensure the vehicle meets the description over the phoneBased on the physical appraisal we were not able to offer the price Mr *** was requestingWe apologize for any inconvenience Owner Loyalty ManagerDavid
***

Attached is the buyers order signed by Mr. [redacted]. This document shows a cash receipt towards the [redacted] of $4500 which is the credit of the warranties purchased on the [redacted] that was used as a trade. The down payment on the Rav 4 was use as trade value in the purchase of the [redacted] as well at tax discounts because of the traded vehicle.  Regards, David [redacted]Owner Loyalty Manager

I spoke with [redacted] this morning and explained our credit pull process. I apologized for any miscommication or confusing lingo on our behalf. We will be sending Mr. [redacted] a $100.00 [redacted] card as an apology for any confusion and as a reimbursment of the time spent at the dealer.  Please feel...

free to contact me with any further questions or concerns.  David M[redacted] Owner Loyalty Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
I received the results from [redacted] and they have verified the inquiry once again. The 90 days for them to take care of this has expired and I'm ready to move forward with taking this to the next level. This has caused an issue with closing on my house in time due to their lack of correcting the issue in a timely manner.
Regards,

Good morning folks, We are no longer Baker Nissan. The dealership was bought out in 2011 (our new name is Central Houston Nissan). Please change the name. With that being said, Mr. [redacted] did not purchased the vehicle from us. Please advise.