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101 Phones II

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Reviews 101 Phones II

101 Phones II Reviews (39)

To Whom This May Concern,
We regret the situation that this cause and do show that there was an error in our system that shipped the available item in stock.  Due to the order being cancelled before the remaining items arrived we will refund the full purchase price of the order...

today.
If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard

To Whom This May Concern,
We regret our customer is not happy with the purchase and is now outside of our Return Period.  Unfortunately, we are not able to take the item back for a refund but as a courtesy we would be more than happy to exchange the item for the customer.
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Customer has a 2Year Extended Warranty on the item after the 1Year Manufacturer's Warranty.  Consumer Priority Services can be reached at ###-###-####.
If our customer would be interested the courtesy exchange please call our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern,
Our customer was previously refunded the full purchase price of the order.
If you have any further questions and/or comments please feel free to reach us directly Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations...

Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The problem at issue here was not the product itself but the compatibility list on your website on stating it would  BE compatible.It was not.My issue is you (101Phones) were wrong in listing my phone as a match and forced a return to you which you are saying the postage due for this is my responsibility..I  feel I should not have to pay anything for this transaction because you misrepresented the compatibility list which was all I had to go by in ordering..I believe this isn't an ordinary problem but one that should have allowances for when you were at fault,not the buyer..
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern;
We sincerely apologize for the inconvenience that this may have caused you.
The item has been previously returned and refunded the full purchase price. Unfortunately, we are not able to refund more than collected.
If you have any questions please feel free to contact our Customer Relations Department - Monday thru Friday - between the hours of 9am and 4pm
Eastern/Standard at ###-###-#### so that one of our Customer Care Agents can assist you further.

Review: > The Cell Phone & Head Set were advertised on a single 101Phones internet site as "Brand New". The Phone was shipped in a carton which was crushed with a broken closure. Apparently the Phone had been returned by another customer, and thus was not "Brand New". > The head Set was listed in the single internet advertisement as the Cordless Phone set. Thus, the ad suggested that the Head Set could be connected to the Phone hand sets. It could not be connected to that particular Cordless Phone model. Therefore, it was useless. > I requested 101Phones to provide a paid return address label for the Phone and Hand Set; they would not. > Therefore, I paid $15.68 to return the Phone and Head Set via FEDEX. > 101Phones charged me $72.99 for the Phone and Head Set delivered to my residence. > I have paid $88.67 for the products and their return to 101 Phones. 101Phones refunded $53.69 to me. Therefore I am out-of-pocket $34.98 or 47.92%. > I would like 101Phones to refund an additional $34.98 to me.Desired Settlement: > I request 101 Phones to return $34.98 to me which is the difference in what I paid for the products and return shipping - $88.67, and what 101Phones has refunded $53.69. > I believe 101Phones should post more accurate advertisements on their web site.

Business

Response:

To Whom This May Concern:

We regret that our customer was not happy with the purchase made with us.

After carefully reviewing the order notation as well as the complaint I do see that the customer returned the merchandise for a full refund. Our warehouse inspected the package upon arrival and one box was not opened. The other box that was opened no defect was found.

As a courtesy we have refund the customer the full purchase price of the item. Unfortunately, we are not able to refund more than we collected from our customer.

If you have any questions and/or comments please feel free to contact us Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

Business

Response:

To Whom This May Concern:

We regret that our customer was not happy with the purchase made with us.

After carefully reviewing the order notation as well as the complaint I do see that the customer returned the merchandise for a full refund. Our warehouse inspected the package upon arrival and one box was not opened. The other box that was opened no defect was found.

As a courtesy we have refund the customer the full purchase price of the item. Unfortunately, we are not able to refund more than we collected from our customer.

If you have any questions and/or comments please feel free to contact us Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a cordless headset from 101Phones. They emailed me that there would be a delay in my order. They then shipped me a 25 foot phone cord. They required that I pay for shipping to exchange the item. I sent it back for $63 FedEx. They cancelled my order and refunded me less $25 stocking fee. They did not inform me what was going on - the exchange form that they required me to include in the package I sent back clearly said, return for exchange. When I called, I was kept on hold for 30 minutes. The customer service representative said that I received partial refund (minus restocking fee of the wrong item). He said they had some new guys so this might be why this happened. He said he could not refund my shipping costs but I would have to talk to his [redacted]. I stayed on the line for another 30 minutes before they hung up on me. I am now out $100, and do not have the item I ordered a month and a half ago that I needed last month. This company is a scam.Desired Settlement: I would like my shipping fees refunded.

Business

Response:

To Whom This May Concern,

We regret the situation that this cause and do show that there was an error in our system that shipped the available item in stock. Due to the order being cancelled before the remaining items arrived we will refund the full purchase price of the order today.

If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

101Phone made a mistake and sent me the wrong item. I do not know why I am paying shipping costs when it was their mistake. I would like to be reimbursed for shipping costs, which were $63.24 FedEx.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,

Unfortunately, we are not able to refund more than collected. We show that this customer was refunded the full purchase price of the order.

If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard

Review: I recently purchased from factory outlet, the following, Escort PassportiQQty 1, Price $499.95-Radar/Gps unit and Escort SMARTCORD Blue LED Smart Cord, Qty 1, Price $34.95 with a 2 year extended warranty @ $9.95. Product total $544.85, Tax $48.36 Grand total $593.21. Paid total with credit card.When I received above items, I went on line to register them, but to my surprise I learned from the Escort Radar Co that the unit I was trying to register, belong to someone else, also I made this purchase, thinking I was buying band new items. I returned above items, requesting that all credit be returned to my bank card. Factory Outlet has charged me $131.87for returning the items, instead of full return, the deducted $131.87. Please advise. Thank you[redacted]Desired Settlement: I would like the additional $131.87 refunded to my Bank Card

Business

Response:

To Whom This May Concern,

Our customer was previously refunded the full purchase price of the order.

If you have any further questions and/or comments please feel free to reach us directly Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I order a AMPLICOM PT 720 on May [redacted]. When it arrived it only spoke French. I called customer service and they transferred me to a help desk of some kind. We could not get the phone to change to English.

I sent it back and asked for another phone (same phone). When it arrived the box looked like a rat ate it. When I opened it the battery was missing, the hook was missing, there were scratches on the back of the phone, the cords were tied with a dirty rubber band and there was dirt in the ear piece). This was not a brand new phone. I called and sent it back again and the gentlemen said they would debt my checking account the $6.45 shipping. I looked in my checking account today and you not only did not refund the full purchase amount of the phone $95.99 there was no shipping fee. There is no way in hell I should have paid a restocking fee of $22.00 for two non working telephones. You sent two defective phones.

What kind of company are you? You should be reported to the Revdex.com. I will give you to Friday, June [redacted] to deposit $22.00 + 6.45 shipping back into my checking account. You also never told me you were cancelling the order. This was a birthday gift.Desired Settlement: They gave me a partial refund. I want the full amount of the phone back $95.99 and the shipping I paid twice of $6.45

Business

Response:

To Whom This May Concern:

Thank you for your purchase with us here at the FactoryOutletStore.com.

We sincerely apologize for the inconvenience that this may have caused you. We understand the situation/error and as a courtesy refunded the full purchase price of the return. Please contact your card issuing bank to find out exactly when this amount will be placed back into your account.

We would be more than happy to help in any way that we can.. please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance needed.

Review: Purchased a headset for my cordless phone on the compatibility list provided by this company only to find the list was wrong and the product was NOT compatible.I called to find out about shipping charges on the return and was told the shipping charges would be credited along with the merchandise refund.However on my second call to find out how they would know how much the shipping would be it was THEN I was told I would be liable for any return shipping as they only offer free shipping on exchanges and NOT returns.I find this practice unacceptable as it was in their error I purchased the item in the first place so it should be their responsibility..They flat out refused ANY compromise and would not accept any argument I gave them only repeating in broken english they only offer full refunds including shipping on exchanges.In reviewing their return policies I failed to see this anywhere altho they assured me it was there.. I would be reimbursed forDesired Settlement: Accept responsibility and/or refund for postage on returned item as it was in your error I'm returning it..In no way should I pay for their mistake..

Business

Response:

To Whom This May Concern;

We sincerely apologize for the inconvenience that this may have caused you. We are here to help you in any way possible and do see that you spoke with us on

3/**/14 to state that the item was not compatible with your system - after placing 4 other orders with us without an issues.

We understand sometimes that our customers might mistakenly order the incorrect item and would be more than happy to help you get the item you intended on

purchasing. Your item was previously returned and refunded the full purchase price back to the card used. Unfortunately, we are not able to refund more than collected.

If you have any questions please feel free to contact our Customer Relations Department - Monday thru Friday - between the hours of 9am and 4pm

Eastern/Standard at ###-###-#### so that one of our Customer Care Agents can assist you further.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The problem at issue here was not the product itself but the compatibility list on your website on stating it would BE compatible.It was not.My issue is you (101Phones) were wrong in listing my phone as a match and forced a return to you which you are saying the postage due for this is my responsibility..I feel I should not have to pay anything for this transaction because you misrepresented the compatibility list which was all I had to go by in ordering..I believe this isn't an ordinary problem but one that should have allowances for when you were at fault,not the buyer..

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern;

We sincerely apologize for the inconvenience that this may have caused you.

The item has been previously returned and refunded the full purchase price. Unfortunately, we are not able to refund more than collected.

If you have any questions please feel free to contact our Customer Relations Department - Monday thru Friday - between the hours of 9am and 4pm

Eastern/Standard at ###-###-#### so that one of our Customer Care Agents can assist you further.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This resolution is NOT satisfactory but it seems this matter will not be rectified by the company as they do seem to be steadfast in a policy not conducive to establishing good customer relations..

Review: I ordered a set of cordless phones from this company on 4-*-14. They've already charged my credit card with this purchase. I received an email with a tracking number for my product a week after I placed my order. When I opened the email to see where my package was, it showed that it was delivered already to an address in New Jersey. My address is in Florida. So I immediately contacted the company and they told me they would do an investigation with fedex and get back with me the next day. I never received a call. So I contacted them again. They then told me the investigation would take up to 30 business days. I told them that was unacceptable and that I needed my product that I had already paid for. They simply told me that was company policy. So I then ask to speak with a manager who told me she would look into it and call me back. So I waited over an hour and called back since they once again didn't call me back. When I final got through to someone they told me that all the managers have gone home for the day. So the next day I began calling them again. I made a series of phone calls where my call was dropped, on their end, multiple times, their system shutdown, and the system had to be updated. They have not contacted me one time and I've still not received my phones. I began researching this company online and low and behold they're a scam. Similar complaints come from so many of their customers. They need to be shut down.Desired Settlement: I want a total refund. I would also love to see a company like this shut down. This should not be allowed to go on. They deliberately steal from people

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Dear [redacted],

I have received a full refund from 101 phones.com. The issue is completely resolved. Thank you so much for your very effective help.

Sincerely

Sent from my iPhone

Sincerely,

Review: I purchased a phone on line which was adverised to be an RCA product from GE. When I contacted RCA regarding a problem with the phone, I was informed that it was not an RCA product.Desired Settlement: In addition to remove my email address from their file and stop contacting me.,

Business

Response:

To Whom This May Concern,

We regret that our customer is having issues with the purchase made with us in April 2014 for a GE/RCA [redacted].

Customer has a 1year Warranty on the item can get assistance by following:

[redacted] - ###-###-####

[redacted] - [redacted]s at ###-###-####

We have removed both emails from the customers account as well.

If you have any issues and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Been there done that. Initially contacted RCA (because phone was advertised as an RCA product but RCA said it was not their product. Prior to contacting Revdex.com I contcted ** who said that the phone was made for them by [redacted]. Contacted [redacted] who said that they have not produced any phones for ** since 2008. Looks like a Catch 22!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. The phone was manufactured by [redacted] for GE in 2008. It appears obvious that the problem is that the battery is so old that it no longer maintains a charge for any significant time. We believe that this problem can be resolved by having 101 Phone sending us a new battery for this phone. This would satifactorily resolve our complaint.

2. If they want us to return the phone, the original packaging is no longer available so we cannot comply with their request. Additionally, the company did not offer to pay for the return of the phone so that would be an additional cost to us. If they prefer to resolve our concern this way please have them send a prepaid return form and agree that the original packaging is not necessary.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,

As customer no longer has the original packaging we are not able to take the item back for refund - we've taken the liberty of sending replacement batteries to the customer today - please allow 7 to 10 Business Days for them to arrive.

If you have any questions please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard.

Customer Relations

Review: 1. About a month ago I ordered a Timline phone from 101Phones.com for $29.99. It turned out to be defective (could not make outgoing calls). I returned it (having been promised a refund and $5.00 toward the return shipping fee ,which I told them would only cover about half the cost to return when insurance was added on (the total return cost was $9.00). When I checked my credit card, they had credited my card at a discounted price of $18.99 and did not include a $5.00 credit toward the return shipping. 2. At the time I had contacted them about returning the above, I ordered a Clarisonic phone which also had a defect once I received it. I returned it in the same package as the phone in #1 , above. It originally cost me $49.95, and the credit to my account was only for $36.99. NOTE: Both of these phones have a one-year warranty and a 30-day guarantee by the company for any defective phone.Desired Settlement: 1. I would like to be refunded the total amount for the phone ($29.99), including original shipping which may have been built into the cost of the phone, plue the $9.00 return shipping amount. 2. I would like to be refunded for the total cost of the phone ($49.95)plus shipping if it was built into the cost of the phone. The $9.00 returning shipping in #1 covers the cost for shipping this phone back.

Business

Response:

To Whom This May Concern:

We regret that our customer was not happy with the order(s) placed with us and had to return both for inspection and refund.

After reviewing the complaint made by our customer as well as notation history on both [redacted] + [redacted] I do see that cust is rightfully due $13.00 + $11.00 for the return as perviously agreed.

As of today - 8/*/13 - customer's account was refunded the full purchase price of both orders as previously agreed.

Unfortunatly, we are not able to refund more than collected from the customer and apologize for any problems that this may have caused.

If you have any further questions and/or comments please feel free to contact our Customer Relations Department at ###-###-####.

Customer Relations Department

Business

Response:

To Whom This May Concern:

We regret that our customer was not happy with the order(s) placed with us and had to return both for inspection and refund.

After reviewing the complaint made by our customer as well as notation history on both [redacted] + [redacted] I do see that cust is rightfully due $13.00 + $11.00 for the return as perviously agreed.

As of - 8/*/13 - customer's account was refunded the full purchase price of both orders as previously agreed.

Again unfortunatly, we are NOT able to refund MORE than collected from the customer and apologize for any problems that this may have caused.

If you have any further questions and/or comments please feel free to contact our Customer Relations Department at ###-###-####.

Customer Relations Department

** PLEASE NOTE THAT THE THERE WERENT ANY QUESTIONS POSSED BY OUR CUSTOMER .. THIS RESPONSE IS DIRECTLY CLEARING UP ANY ISSUES WITH REGARDS TO REFUNDING MORE THAN 101PHONES COLLECTED FROM THE CUSTOMER - BOTH ORDERS WERE REFUNDED IN FULL THE AMOUNT COLLECTED AND IS NOW CLOSED AS ALL MERCHANDISE WERE RETURNED **

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They've never answered my questions. Since Revdex.com can do nothing further, I do not wish to proceed any further with this issue. I wlil take my complaints and comments to their website and associated websites so that others can be warned of the practices of this very dishonest company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a home phone,, Clarity E814CC +(2) E814Hs,, order # [redacted]. The order is supposed to include a base set with three hand sets. I am missing one handset. I have called the seller numerous times and all they tell me is that the order was complete. IT WAS NOT COMPLETE! All I want is what I paid $144.95 for. I can not return the phones because I have disposed of the boxes. They will not accept the fact that they sent out an incomplete order. All I am asking for is the rest of my order....Thanks for your helpDesired Settlement: Delivery of the rest of my order.......nothing else.

Business

Response:

To Whom This May Concern,

We regret that our customer is not happy with the purchase made with us.

Reviewing the order I do see that the customer purchased a Clarity E814CC + (2) E814HS for $144.95 .. which is also evident on the customer's proof of purchase emailed to [redacted]. I understand that the customer intended to order a Clarity E814CC + (3) E814HS (cannot verify the price of this item on 7/**/13 when customer placed the order).

As a courtesy we will ship the customer (1) E814HS because we have a special that is the Clarity E814CC + (3) E814HS for $144.95 and will grandfather the customer into this special.

If you have any questions and/or comments please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a set of 4 phones from 101 phone company and it has been over the 30 days so they pass me to the ** company and they keep passing me a total of 7 different numbers and no one wants to take of my problem.Which is the volume, then longer we talk on these phones the more the volume drops and you can't hear.I bought a extended 2 warranty with these phones, and if I didn't have $100.00 wrapped up in these phones they would be in the junk.But they keep passing me around with no help to resoulve this problem.I want my money back or the phones replaced.Please help us with this issue.Thanks[redacted]Desired Settlement: Money back or replace with something other than GE products.

Business

Response:

To Whom This May Concern,

We regret our customer is not happy with the purchase and is now outside of our Return Period. Unfortunately, we are not able to take the item back for a refund but as a courtesy we would be more than happy to exchange the item for the customer.

Customer has a 2Year Extended Warranty on the item after the 1Year Manufacturer's Warranty. Consumer Priority Services can be reached at ###-###-####.

If our customer would be interested the courtesy exchange please call our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: discounted magazine subscriptions advertised @$ 2.00 billed at $28.00and $34.33 total of $62.33 advertised at $4.00.fraudulantely misrepresented. also cardriver $8.51Desired Settlement: cancel advertised free subscriptions, refund charges to my visa card.in the amount of $28.00 0n 04/**/15 for free subscreption to popular science and $34.33 on 04/**/15 for free subscreption to smithsonian magazines. also $8.51 cardriver 04/**/15.

Business

Response:

We regret that our customer was not happy with the purchase made with us and show that they ordered a Motorola K303. The item was discontinued and therefore the order was cancelled and refunded. We do not offer magazines. Customer must contact the Magazine Subscription Services directly for help with their services.If you would like to discuss this further please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-#### ph

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. (the national geographic was nice enough to provide me with the correct contact to cancel all of the magazines.)

Sincerely,

Review: I purchased a 2-line telephone from this company. Nowhere on their website (101phones.com) does it say that their products are not brand new. The phone was delivered promptly, and was in a box labeled "[redacted]" The phone was defective -- one of the buttons for a line did not work, and when I switched the handset volume to "high," I got a high-pitched squeal. I contacted the company to return the product for refund. The shipment back to them will cost $14. I was told by the company that they do not pay return shipping, even for defective products, unless it is for an exchange. I do not want to do business with this company again, so I do not want an exchange. Their website is unclear on the matter of shipping costs. Even if it were clear, it is an unconscionable business practice to make customers pay to return a defective, unusable product.Desired Settlement: I not only want a full refund for the defective phone, I want 101phones to put a credit of $14 on my credit card to pay for my shipping.

Business

Response:

To Whom This May Concern:

We sincerely apologize for the inconvenience that this may have caused you.

We understood the situation/error and as a courtesy refunded the full purchase price of the return. Please contact your card issuing bank to find out exactly when this amount will be placed back into your account.

We would be more than happy to help in any way that we can on your future purchase .. please feel free to contact our Customer Relations Department - Monday thru

Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was already due the full refund for returning the defective product. However, 101phones refused to pay my shipping to return the defective product. This is an unconscionable business practice. I should not have to pay return shipping for a product that does not work. I request that 101phones.com place a credit of $10.80 on my card for the cost of shipping the return, in addition to the cost of a full refund for the product.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern:

We sincerely apologize for the inconvenience that this may have caused you.

We are not able to refund more than collected.

We would be more than happy to help in any way that we can on your future purchase .. please feel free to contact our Customer Relations

Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I am still out the cost of shipping a defective piece of merchandise back to this business. They state their policy of not reimbursing for shipping, but they never should have shipped defective merchandise in the first place. This is a shoddy business practice. I again request them to reimburse my cost of shipping a non-working product back to them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: 9-**-13 I purchased on line from 101 phones NEW Panasonic phones with a one year warranty. At a cost of 84.99. when I received the phone set several days later they were refurbished phones with a 90days warranty. I called them immediately and was told that they would credit my account with $8. to cover postage back to them. So I followed their instructions and mailed the phones back at a cost of $10. Now I'm out 94.99 and have no phones. Today the phones arrived same as before refurbished with a 90 day warranty. I called them again and was told they would send return instructions to my email. FOR A REFUND. Their refund policy states they will keep 10% for processing fees. Sending them back after their error twice costing me $20. in postage and 8.49 . They sold me NEW telephones with a one year warranty. I paid for them plus 10. in postage. I am not sending them these phones and being out of 28.40 and no phones and no refund. I have no trust in this company.Desired Settlement: I want a refund of my complete 84.99+10.00 for the postage spent returning the refurbished phones then 10. to send back the second set back to them.

Business

Response:

To Whom This May Concern,

We regret that our customer is not happy with the purchase made with us.

After reviewing the complaint made by our customer along with the notation history I do see that the customer did indeed purchase a BRAND NEW item and we sent that order to the warehouse for a BRAND NEW ITEM. If this customer is stating that they received TWO of the SAME items and both said REFURBISH then we will for sure look into it with our warehouse as this is NOT what we intended to ship to our customer.

We apologize for the incovienence and will send UPS out to [redacted] location withint the next 24 to 48hrs to pick up the merchandise and will refund the full purchase price of the order once the merchandise is returned.

Unfortunately, we are not able to refund more than collected but would offer our customer a 10% Discount on any future orders by calling into our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Company is advertising and selling products on line that are not available and stringing customers along with promised delivery within 2 weeks. I order a phone almost 60 days ago and keep getting promised delivery within 7-10 days, but the back-order delivery date keeps getting extended every two weeks. I have no response to emails that have been sent. I have also called several times and after waiting on hold for extremely long periods of time have no answers from them on the actual delivery date. Customer service at this company is non existent. Low level support is completly uninformed, and everytime I ask to speak to a supervisor, I get hung up on.Desired Settlement: 1) Customer support phone system should be required to allow for speaking to a human, not just a maze of automated responses. 2) Company contact information provided on website should be enhanced 3) Delivery dates for backordered merchandise should be specific and accurate, or the items should not be sold 4) Delivery of promised merchandise immediately

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

After reviewing the complaint made by our customer we understand the situation and will look into this situation internally immediately.

We have cancelled the order as the item is still on Back Order with the Manufacturer. Customer was never charged for this order as we do NOT collect funds from our customers until the order is shipped.

If you would like to discuss this any further please feel free to contact our Customer Relations Department Monday thru Friday 9am to 4pm Eastern/Standard at [redacted]

Customer Relations Department

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Description: HOME ELECTRONICS, ONLINE RETAILER, CELLULAR TELEPHONE EQUIPMENT & SUPPLIES, INTERNET SHOPPING SERVICES

Address: 1407 Broadway, Suite 700, New York, New York, United States, 10018

Phone:

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Web:

www.101phones.com

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Shady, yet now dead: once upon a time this website was reported to be associated with 101 Phones II LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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