101 Vape Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Multiple customers experienced the exact same result upon usage of the rebuildable atomizerI own numerous rebuildable atomizers of varying styles and features, and the rebuildable atomizer in question was not out of the ordinaryThe product was manufactured incorrectly, and the seller continued selling the product online after numerous online complaints arose on their web site under the customer reviews of this specific itemNo "misuse" occurred, and no "burning of the insulators" causing the error occurredThis was a poorly made product that this business attempted to sell for a profit, and then immediately blamed the user for their low qualityThis has been the worst experience I've experienced within the industry, and sincerely hope this business learns how to properly address these issues, with both their wholesale partners, and their customer serviceTl;dr: My complaint, albeit a year later, is still standingNo resolution has been made
Regards,
*** ***

Seller response:
"margin: 0px; padding: 0px 0px 10pt list-style-type: none;">USPS first class is estimated at five days for delivery and is the cheapest and slowest shipping option we offerOur staff was very kind and swift at explaining this but Michael refused to accept this Shipping fees are paid directly to USPS and no guarantees are made regarding delivery timePackage arrived to Michael one day after Revdex.com complaint (calendar days after order)Shipping fees will not be refunded on this order

Hi Troy, We will gladly give you a refund for the full amount of this order of $which includes the shipping fees that were paid once you return the device to usYou have now exceeded your day return window for this item but we will go ahead and extend that for an extra two weeks for
you. Best Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There were no threats made to any of your representatives All I stated was that they worked the first cycle and then I reported the problem They were not used incorrectly and this is the first problem I've had out of months using these things I will continue to spread the message of the poor service that you guys obviously have a reputation of and will not ever shop with you guys again These are basic consumer rights and will hopefully change your views on handling defective products that you guys sell to your customers
Regards,
*** ***

Order was refunded due to customers response and lack of tracking details available

Hi ***,IMR batteries can be easily damaged for several reason including but not limited to over charging, over discharging, rapid charging, over heating or shortingIf the battery was to be defective it would have appeared on your first charge cycleThe batteries sold by us are completely safe
when used properlyAs was mentioned by our representative in conversations with you and agreed upon by accepting the terms of service and our return policy batteries carry a DOA warranty onlyYou had been using the batteries for three weeks when you first contacted usMaking threats against us in which you have made to our customer service representatives will not change the enforcement of the DOA policy on batteriesWe will not be refunding your purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
What the company is failing to mention is that I had to send emails before I even got a response about my returnI had to file a complaint with the attorney general of California to get a response! Once they received my item it took them days to respond because they didn't check their PO Box for their mailThen even after they said I had been refunded I wasn't! I had to email them again to get them to actually refund my money! Their customer service doesn't offer a phone number to speak to a live person only an email address they respond to only after you email multiple times and get the attorney general involvedAt this point I have my refund after a bunch of grief but at least I got itI refuse to do business with this company and spend my money elsewhere without any issuesThis company sold a substandard product and refused to stand behind their productCustomer service is clearly not a priority and making money is their only objectiveI find their response of how everything played out comicalLuckily, this entire complaint and responses are posted on the Revdex.com for all consumers to viewEnough said!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This business is making accusationsThe second unit malfunctioned, I sent the SAME unit back to them and they sent it back accusing me of sending them the old unitI was reluctant to buy the unit again from the same site that wouldn't help me with the first unit but they had a great price on it and I thought I would give it another tryThe second unit malfunctioned within the warranty period and they refused to replace it accusing me of sending them the original malfunctioning unitAfter being called a liar I have taken my business elsewhere but this issue still frustrates me.]
Regards,
*** ***

Seller Response:*** complained of issues and we swiftly approved the returnHer tune completely changed once we stated that the return would be inspected upon receipt. - 11-29-- 12: *** Product *** *** Mechanical Mod CloneHi
***, if you are unsatisfied with the item it can be returned to us at our PO BoxPlease make sure to have your name and order number (letters) on the outside of the packageOnce received we will inspect it, then issue a refundThis RMA is valid for daysVapeP.OBox 130787Carlsbad, CA 92013Regards101Vape support team *** *** - 11-29-- 15: *** Product *** *** Mechanical Mod CloneHelloWhat is meant by inspect it? I want to make sure that upon receipt I am issued a refundI do not want to receive a response that you found nothing wrong with the item and refuse to issue a refund and then you charge me for shipping againPlease advise so I can proceed with returning the item or filing a complaint with the attorney general of CaliforniaThank you.***Upon inspection the item was working properly but to avoid issues with her we issued the refund anywaysShe still proceeded to contact the Attorney General and Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Returning the item is onerous to meI have thrown the item awayThe business response was both slow and insufficientI have bought an identical item from a different businessWorks greatI will simply avoid ever dealing with THIS company again, and will urge my friends and acquaintances to avoid them, as well.
Regards,
*** ***

*** *** first contacted us and complained about the product three weeks after purchase on Saturday 5-30-and not on 5-as stated in complaintHe was replied to the first business day from receiving the complaint Monday 6-1-and was instructed he could send it back to us for
refund or exchangeProduct was received into our returns department the following Monday 6-8-and the refund was issued the following day 6-9-

Seller response:
"margin: 0px; padding: 0px 0px 10pt list-style-type: none;">
A shipping error was made on customers orderWe attempted to exchange the item for the proper item and were absorbing all costs associated with the exchange*** was not happy with that and wanted to keep both itemsWe will not be issuing a refundHere is his final response
- 03-09-- 16:You guys can *** off! I sold it for bucks! I’ll never buy from you again! I also will tell everyone I know and post all over the place how horrible your company isThanks for nothing you *** losers!

Sellers
response:
Package was refused at customers address according to USPSWe cannot issue a refund until a package arrives back to us

Seller Response:
"margin: 0px; padding: 0px 0px 10pt list-style-type: none;">First item purchased carried a day warrantyWe were contacted nearly two months after purchase about issues with the productWe explained the item was outside of the warranty period
Customer ordered a second unit and then when received claimed DOAWe authorized the return and when received it was the original unit purchased months priorItem was returned to customer no replacement will be given

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There were no threats made to any of your representatives.  All I stated was that they worked the first cycle and then I reported the problem.  They were not used incorrectly and this is the first problem I've had out of 18 months using these things.  I will continue to spread the message of the poor service that you guys obviously have a reputation of and will not ever shop with you guys again.  These are basic consumer rights and will hopefully change your views on handling defective products that you guys sell to your customers.
Regards,
[redacted]

Seller Response:Rebuildable atomizers such as the one purchased carry a DOA warranty only since they are an advanced vapor device and can be easily damaged by misuse. Item was purchased 9-10-2014 and Customer first contacted us on 10-1-2014 to complain of issues. Based on what the customer was...

describing the problems occurred by overheating the atomizer causing the insulator to melt. We do not replace items damaged by the customer.
Seller Response:
Rebuildable atomizers such as the one purchased carry a DOA warranty only since they are an advanced vapor device and can be easily damaged by misuse. Item was purchased 9-10-2014 and Customer first contacted us on 10-1-2014 to complain of issues. Based on what the customer was describing the problems occurred by overheating the atomizer causing the insulator to melt. We do not replace items damaged by the customer.

Hi [redacted],
IMR batteries can be easily damaged for several reason including but not limited to over charging, over discharging, rapid charging, over heating or shorting. If the battery was to be defective it would have appeared on your first charge cycle. The batteries sold by us...

are completely safe when used properly. As was mentioned by our representative in conversations with you and agreed upon by accepting the terms of service and our return policy batteries carry a DOA warranty only. You had been using the batteries for three weeks when you first contacted us. Making threats against us in which you have made to our customer service representatives will not change the enforcement of the DOA policy on batteries. We will not be refunding your purchase

Item purchased carried DOA warranty only. Device arrived working properly and after several weeks of use [redacted] damaged the device and demanded we replace it. When he was told it could no longer be returned his response to our customer service rep was "[redacted]". We are not willing to do...

anything for [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What was purchased never reached me and I lost money unfairly.... If 101vape had any customer service they would have resolved this issue in the customers favor.
Regards,
[redacted]

Hi [redacted],
I have reviewed the history of this claim and I think you may be a bit confused on the timing of some of the events so I will include the time stamped messages in this reply. You were also refunded 9 months ago on this matter yet you continue to want to keep the complaint open. 
You sent in your first message and our rep responded to you within 24 hours trying to assist your concerns on this mod. You did not accept what they had to say and you that night sent back two more messages. We kindly replied the next morning that " if you are unsatisfied with the item it can be returned to us" and that once we inspected it you would receive a refund. At no time did we tell you that you wouldn't receive a refund or even give you a hard time about returning the product. 
At this point you decided to contact the attorney general of California and I'm sorry to tell you that didn't help you at all. By the time they sent us a letter weeks later asking about this the matter was already resolved and we simply replied to them with what happened and we haven't heard from them since. All you successfully did with this one was cost the tax payers of California a minimum of hundreds of dollars while you were trying to bully our company into giving you a $30 refund which you were going to get anyways. You also at this time contacted the Revdex.com creating this complaint.
On to the next part where you claim we did not check our PO box for 12 days. What actually happened here is you decided to send your package registered mail requiring a signature at the post office in mid December. In order to pick it up I ,the owner of the company, had to stand in line for an hour at the post office to pick up the package and sign for it. This is what delayed your pickup from the post office.  
Now this last part is the one place we did make a mistake. When the return was processed our employee did not properly apply the refund and it did not go through. This was unknown to us until you contacted us a couple weeks after and as soon as the message came through and we went to verify the refund and it wasn't found we immediately refunded the purchase.
We serve thousands of customers every single month and we have built our clientele based upon word of mouth for the great service we offer. As you have proved though we cannot make every customer happy but we certainly do our best to do so but unfortunately we can only stay within the limits of reason. I'm sorry for the "bunch of grief" you feel this has caused you but it was brought on by yourself. Not only did you induce grief upon yourself you have caused grief upon our company, the Revdex.com, the Attorney General of California which then also increases the burden of every tax payer in the state of California. 
  - 11-27-2014 -  13:04   [redacted]    Product [redacted] Mechanical Mod CloneThe button on the bottom does not engage properly. I have tried adjusting it but it hardly touches the battery anyway I try it. I would like a functioning replacement please.[redacted]
 101vape   - 11-28-2014 -  12:28   [redacted]    Product [redacted] Mechanical Mod CloneHi [redacted], the button on this one should not be adjusted for battery contact. You should leave the contact in the button tightened down. Instead you need to get the battery fitted with the contact at the top. The mod uses a double adjusting 510 pin. How I usually setup a mod like this is to start by backing the atomizer end of the 510 nearly all the way out. I then attach my atomizer and thread this end of the 510 in until it touches the post on the atomizer. From here I unthread the battery contact end of the 510 pin out until it makes contact with the top of the battery.Regards101Vape support team
 [redacted]   - 11-28-2014 -  18:50   [redacted]    Product [redacted] Mechanical Mod CloneHelloThank you for your reply; however, the battery does not engage and the button is so loose that it easily comes off dropping the battery out. Please send me a return authorization and label. Thank you.[redacted]
 [redacted]   - 11-28-2014 -  20:06   [redacted]    Product [redacted] Mechanical Mod CloneAdditionally, I would request a refund rather than a replacement. The overall quality of the item is poor and I would rather purchase a better product. Thank you.[redacted]
101vape   - 11-29-2014 -  12:28   [redacted]    Product [redacted] Mechanical Mod CloneHi [redacted], if you are unsatisfied with the item it can be returned to us at our PO Box. Please make sure to have your name and order number (9 letters) on the outside of the package. Once received we will inspect it, then issue a refund. This RMA is valid for 7 days.101 VapeP.O. Box 130787Carlsbad, CA 92013Regards101Vape support team
 [redacted]   - 11-29-2014 -  15:44   [redacted]    Product [redacted] Mechanical Mod CloneHelloWhat is meant by inspect it? I want to make sure that upon receipt I am issued a refund. I do not want to receive a response that you found nothing wrong with the item and refuse to issue a refund and then you charge me for shipping again. Please advise so I can proceed with returning the item or filing a complaint with the attorney general of California. Thank you.[redacted]